News Article

Amazon Suspends 3DS Sales

Posted by Zach Kaplan

Update: All is well

Second Update: The 3DS is back on sale at Amazon, with no explanation of how the problem was solved. As you were, then.

First Update: An Amazon representative had this to say on the matter:

“The reason why this is under a review :

The flip-screen is loose when its opened, please inform them that Nintendo has confirmed as long as the upper screen locks into place, the unit is within Nintendo’s design specification. Customers can call 1-800-255-3700.”

Original story continues below.

The US branch of has temporarily discontinued sales of the Cosmo Black 3DS. Some have speculated that this is because of an issue involving the sides of the lower screen scratching the top screen, though unconfirmed statements from forum-goers report that newer models have longer rubber feet on the top screen that solve the problem. Amazon's official statement on the issue is as follows:

While this item is available from other marketplace sellers on this page, it is not currently offered by because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it's described here.

We'll provide updates as this story develops and we find out the reason behind the discontinuation. What do you believe to be the cause?


From the web

User Comments (58)



LuigiSucks said:

Because the 3DS is a fingerprint magnet, I often find grease lines where the touch screen touches the 3D screen. But I've never found any scratches.



hattrick said:

Yeah, it's just the black one that has been suspended. You can still buy the blue one.



V8_Ninja said:

That's odd. Well whatever, it's not like I was going to buy a 3DS anytime soon.



Corbs said:

Has Nintendo ever had this problematic a launch with a piece of their hardware before? WOW! Not a good way to top off all of the game delays either. Come on Nintendo, get it together.



daznsaz said:

ive got the blue one and it would get grease line from lower screen bit of a daft oversight with the original batch i put one of those glasses case cloths on bottom screen before i close it im guessing theyve rectified it now with newer ones but it hasnt stopped my enjoyment any in the words of a fast food chain ♪im loving it♪



TingLz said:

@Corbs: Seems to me like this is Amazon's problem only. Other retailers are still selling it

On that note, this could happen to the Vita too



Raptor78 said:

If it is an issue with the marks the Aqua Blue does it too, how come they havnt stopped selling that one?
Anyhoo, most places I have seen sell them at different prices anyway with the Black one always being quite a bit cheaper than the Blue so mabey they were just running their stock down and then just selling the Blue due to lack of interest in the Black.



Gamer83 said:

Another day, more bad news concerning the 3DS. Great job Nintendo has done with this, can't wait to see how it follows up with the Wii U.



Ceviche_Stiles said:

I get lots of dust behind my 3DS screen, and it is pretty frustrating to see those speckles. It's just like that on my PSPGO too.



SennaKurosaki said:

Maybe the reason for suspending the sale of the black 3DS is because it is UGLY!* The blue one is somewhat nice, but the red one - which has just been released in Japan - is the beauty! So maybe Amazon is simply replacing black with red. (*just my opinion)



zionich said:

im just wondering if this design flaw will be covered under the warrenty.



Punky said:

maybe the problem is with are still selling it.
No where in the quote from amazon does it say that a problem is with the 3DS. Its just a standard message from amazon for any product. Could be anything.



Spoony_Tech said:

I'm I the only one here that actually has these scratches. However mine is the blue one. It on the left side right where the bottom touches the top just as they described. Ill wait to send mine in though just incase something else happens! You can't really see them while playing only when the screen is really dark.



Corbs said:

Mine leaves a mark on the screen every time I close it. But it seems to wipe off, at least for now.



bonesy91 said:

wow if this is true. Then hopefully I can return mine to exchange it for the more protected model (I had to send my 3ds in because of this problem!)



Spoony_Tech said:

Mine was doing that as well but I started to notice the mark wasn't coming off all the way. You can feel a scratch starting to form. My fear is it gets worse and worse over time. Like I said though you can't really notice it during game play but I will send it in eventually.



Samholy said:

mine leaves amrkes on my screen protector. good thing i placed one before even powering it on for the first time.
the marks were off after a cleaning at first, but now they just seem to stay there. its a good thing i have the protector, and im seriously think of customizing my 3ds by adding a thin plastic piece so it wont close on my screen.



bonesy91 said:

yeah the lines still show up on mine, but I can wipe them away (since the screen protector is the one taking the pain) but honestly, Nintendo should have you know, worked through these little problems first. and This system should have launched Christmas. It would have given them time to develop the games, test the system for faults and have had the Eshop at launch.

but sadly this did not happen... still like my 3DS though, just wish I didn't have to treat it like a fragile piece of glass.



theblackdragon said:

glad i got mine, haha :3

edit: re: article update — the hinge is just fine IMO. i think people are freaking out over their 3DS hinges because the system was so much more expensive than the DSi... i'd much rather have a looser hinge that won't crack than a tighter hinge that i have to be super-careful with.



Late said:

When I first saw the title I misread it as: "Amazon suspects 3DS sales" and was pretty confused after I read the news but it got a lot clearer when I noticed that the title wasn't like that.



NESguy94 said:

Oh Nintendo, you used to have the highest quality game systems, and then the DS family came along with its hinge issues, the Wii has issues with the laser and now the 3DS. Good job Nintendo.



DiggerandIndy said:

Odd. My 3DS never gave me any problems so far. Then again, I bought it brand new and it's Aqua Blue.



bboy2970 said:

Aww...they extended the rubber grips? I wonder if I can call and send in my system so they can swap mine out for the new ones. Having the touch screen frame and Circle Pad print up the top screen is quite bothersome.



Burning_Spear said:

I have a silicone case that prevents the 3DS from fully closing, so there's no contact between the screens. I also use screen protectors.



FriedSquid said:

Strange... I got mine (Cosmo Black) from Amazon and it works fine. Also odd how it's only for one color...



WolfRamHeart said:

I hope that the red one doesn't have any problems if and when it comes to the US because that is the one I am waiting for.



Tasuki said:

Geesh. This seems to be another of the many problems the 3DS is having since launch. This is just not like Nintendo they usually put out quality products. Is Nintendo slipping and just letting anything pass.

Kinda glad I didnt get one at launch I will wait till they release a quality 3DS system.



revoc said:

The "loose" hinges are normal. The DSi XL is like this too. I think it's a design to keep the hinges from cracking from repeated opening and closings.



Slapshot said:

I'm just curious as to why more black 3DS systems are having issues compared to the blue systems? There were loads of reports stating that the the majority of the black-screen issues where primarily in the black 3DS systems, and my original black 3DS had loose hinges, constant black-screen errors, faulty 3D projection and a faulty speaker too, but the aqua blue system that I've got now works just fine so far.

Are the separate colour system manufactured in a different location?



WolfRamHeart said:

@43: Actually, the loose hinges are not normal. The first 3DS system that I owned did not have a loose hinge. I had to send it in to Nintendo for repairs due to another problem. Nintendo shipped me another 3DS system but the hinge on that one was extremely loose. That was the last straw for me and thus I returned my 3DS to the store. I'm interested in picking up another system one day, I just hope that Nintendo will sort out these defects.



Henmii said:

That's strange. The device is out for a few months now, and just now this problem crops up? In that case I think I will wait even longer before I buy one, because I want one without any problems!

Or maybe I just should buy a blue one, if those are free of any problems!



SteveW said:

I didn't get my black 3DS from Amazon but I do see slight lines on the top screen where the bottom screen hits it...



AlbertoC said:

Someone can confirm those scratch issues? This is new, and it sounds completely feasible.



Syrup said:

Since I bought my 3DS on day 1, the top-screen has those scratches. I thought that something was wrong with my system but it seems that it's happened to alot of people



Sh00kst3r said:

You too? Along with that, the fact that it gets "grease" smears all around the top screen makes me actually wear gloves when I play it.




JimLad said:

The touch screen got jealous of the 3D screen getting all the attention and attacked it.



motang said:

I was very much surprised when I saw that story yesterday morning, I couldn't believe it.



ThumperUK said:

I've never had a problem, but then my hands are always clean !!
Maybe the grease smears would go away for those people if they washed more often??



Henmii said:

"Since I bought my 3DS on day 1, the top-screen has those scratches. I thought that something was wrong with my system but it seems that it's happened to alot of people"

It probably would not have been the case if both screens had the same size. I don't get why Nintendo chose to make the touchscreen smaller then the upper screen.

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