There's a serious bug in Metroid: Other M that requires gamers who encounter it to restart their game from the beginning, unless they've been saving in multiple slots along the way. Nintendo of Japan is the first company out of the blocks to arrange for those unlucky souls to receive help.
Affected Japanese gamers can either send their save files on an SD card or the complete Wii console to Nintendo's service centre, with Nintendo covering shipping and expecting to return the fully fixed save file within a week. The company has, in traditional Japanese fashion, humbly apologised to gamers for the inconvenience.
There's currently no word on Nintendo of Europe or America offering a similar service, but those of you worried about this happening to you can check out this handy YouTube video to find out how to avoid meeting a fate worse than Ridley.