If you're one of the many people who has suffered from Joy-Con drift in the past then you might be interested to know that a legal claim by a Switch owner that Nintendo of America has sold "defective" controllers with its consoles must go to arbitration.
The decision was made on Thursday by the U.S. District Court for the Northern District of Illinois, presiding over the case of Zachary Vergara, who assets that the Joy-Con controllers have a fault which "causes the joystick to activate or drift on its own without the user actually manipulating the joystick," which is an issue that "significantly interferes" with gameplay.
Vergara's lawsuit includes claims for "violations of consumer protection laws, breach of warranty and unjust enrichment" and he is seeking unspecified damages, as well as his attorney and legal costs.
U.S. District Judge Gary Feinerman stated that Vergara must ask an arbitrator whether his alleged claims belong in court, or if they're actually subject to an arbitration clause in an end-user agreement Vergara will have agreed to when he first purchased the Switch itself.
Judge Feinerman added:
Vergara correctly observes that a party cannot be required to arbitrate a dispute that he has not agreed to submit to arbitration. That principle, however, does not mandate that the court, rather than the arbitrator, decide whether his claims must be arbitrated. By entering into an arbitration agreement that incorporates the AAA Rules, the parties delegated to the arbitrator the question whether Vergara's claims must be arbitrated.
Vergara opened his case against Nintendo last August, and a month later, Nintendo moved the case to federal court. The company has stated that Vergara willingly signed an end-user license agreement that required him to arbitrate claims related to its Switch console and its associated control devices. Vergara, in turn, responded by stating that his case was an exception, which exempts claims "that may be brought in small-claims court."
Judge Feinerman's ruling on this matter means that Nintendo has 'won' this round, but he added that Vergara was free to come back to court if the designated arbitrator decides that the claims aren't subject to the arbitration process.
This ruling is similar to one made by a Washington federal judge in March, which also focused on defective Joy-Con controllers. U.S. District Judge Thomas S. Zilly granted Nintendo's bid for arbitration in that case, but refused to dismiss the case outright and instead put a hold on Ryan Diaz's class-action suit, pending the results of the arbitration process.
The outcome of cases like these could have a dramatic impact on how Nintendo handles future problems with the Joy-Con controllers.
[source news.bloomberglaw.com, via law360.com]
Comments 144
hahaha! So to all million of users here you go.
Love Nintendo to bits, and adore my Switch. But my repaired set of joycons started drifting again, as did my back up set. It's clearly an issue.
Amazing that Nintendo is willing to fight this in court. You know what else would cause the legal issues to go away? Fixing the joy-con drift issue. Greed has gone to their head.
@Desrever I feel for you. No one but a did hardcore fanboy could defend Nintendo on this issue. They have made a device that is prone to breaking and the joy-cons need to be taken back to the drawing board for a redesign. Offering to fit them for "free" is not an adequate solution.
@Ambassador_Kong I hope they don't abandon their philosophy of a sturdy hardware. There was a Game Boy that went through a grenade and it still worked.
Had my switch for a year and a half and they suddenly started drifting badly about a week ago. A friend has had theirs less than a fortnight and got drift, another friend has had 4 joycon drift, between him and his partner. It's definitely a major issue and it's astonishing that they've not released an improved model of joycon that resolves this.
The joy cons are $80 drift-sticks. No other way to say it.
@MysteryCupofJoe That's what's so baffling about this. Nintendo has always been known for quality hardware. Flaws in design happen, but three years in and no solution? It's strange and very unlike them.
@Ambassador_Kong I have heard that the 3rd party joy cons are sturdier.
Why don't these people having so many issues try a simple squirt of contact cleaner under the sticks? Worked for me on two pairs of joycons i was certain were a lost cause! Sure maybe some are honestly faulty but just humor me and try it. You may be surprised how effective it is.
My only experience of any drift has been software based that has gone away on its own.
@Zeldafan79 I tried anything I could think of, but all four joy-cons were still drifting. Luckily I got them repaired for free, but it's no good when you don't have any controllers to use for weeks (the drifting was savage and non-stop by the way)
@MysteryCupofJoe I have a Switch lite, so it is only a matter of time.
@Zeldafan79 I did this and it worked.
@Zeldafan79 Because that is a temporarily fix, the problem is that when the contacts wear off in the end you must replace the stick no matter what.
It's a hardware design flaw, and I prefer Nintendo to not waste money on courts but on fixing the design of the analog, but instead their ego is more important.
Sad, just sad.
I've replaced by drift-cons (just the joystick) and they work fine now, for much cheaper than buying new drift-cons. But it's only a matter of time they start drifting again, due to the way they are made.
Can't defend Nintendo on this, they need to do what's right.
@Zeldafan79 @Rayquaza2510 Contact cleaner is not only a temporary fix, but also the requirement for so many people to resort to this temporary fix on hardware that is only a few years old just highlights that there is a problem.
I've already had my launch grey Joy-Cons serviced once for the drifting issue, and as of recently it's gotten really bad again.
Since I'm playing the Switch in handheld mode a lot more now that I'm playing Animal Crossing, I need to have Joy-Cons, so I bit the bullet and decided to buy a new pair from the UK store.
When they arrive, I'm going to send off my previous pair for servicing again. I'm hoping that the servicing centers beyond a simple cleaning job and actually replaces the analogue stick part itself, I'm aware that they cost around £10 per stick and can be bought online. They even seem to be used in a Chinese made handheld device called an RG-350M.
The saddest part to this is there's a new generation of gamer growing up on switch who will think Nintendo = bad controllers.
Well i do agree that they should be less prone to failure than they seem to be for alot of people. I guess that Nintendo seal of quality doesn't mean alot these days. I've got Nes and snes controllers I've had since they were new and never had one problem.
The drift surfacing even in AliExpress replacements and the whole phenomenon still being a topic even in Switch Lite era does little but fuel the speculations about a component market issue that leaves Nintendo with few alternatives. Then again, it's a speculation and thus worth as much as all the other speculations out there. But with most hardware issues being ironed out over time and iterations, it's pretty clear that there must be a factor at play to prevent this thus far. And not "Nintendo's stubbornness and greed" which is the fandom's answer to everything (probably because we fans remain experts in both of these fields ourselves).
Personally, I've had some drift over the years, tried replacements... and recently landed on the contact cleaner option myself. Not to sound like a TV shop ad narrator, but it did work in a matter of minutes (the bulk of which was me leaving the controller undisturbed just in case). Now to see how long it'll last.
I actually bought brand new joycon a few months ago because I was worried the ones that came with my Switch would be more likely to start drifting soon.
Guess what? Those new joycon are the ones that as of a few days ago have begun drifting more and more as the days go on. I live in the UK too so we never got that benefit of allowing our joycon to be repaired for free (as far as I'm concerned). It's really a huge issue that interferes with gameplay and Nintendo needs to stop acting like it's none of their concern.
I love Nintendo to death but there's certain aspects of them which are SO damn corporate that you'd only expect companies like EA to be that stingy.
@Kyranosaurus I think the new joy cons should still be in warranty so hopefully you can get those ones fixed for free at least
Arbitration just means it is non-precedental. It may not result in a better outcome for either party
@ralphdibny that's a good point. Thanks for reminding me. Either way I hope Nintendo really starts to take this seriously so it isn't an issue for many people in the near future.
Nintendo have a repair system. And the guys are not using. The claim is ridiculous.
And is more pathetic yet people which complain of joy-con allegating the problem is from the controller,
but don't used his right to exchange it in the legal deadline (what means the controller worked) and yet tell bought another ones instead buy pro controllers. C'mon.
@Ambassador_Kong it always confuses me how it seems like drift is so much worse this generation than in any other. Back in the GameCube days was the first time I ever experienced drift but I chalk that up to 2000+ hrs of melee.
But now I have had two Xbox one controllers drift, one of which is an elite controller. I have 4 sets of joycons, with one purchased this week, and they all have drift. It’s baffling because the vita control sticks have no drift but look just as fragile.
My rarely used Joy-con issues
Right Joy-con - frequently disconnected in handheld mode, wouldn't charge for a while, flirted with drift, dead, totally dead.
Left Joy-con - doesn't work as a single controller, green light doesn't come on, wouldn't charge for a while, flirted with drift.
As I said, I rarely use them and now I can't even I wanted to. Its unacceptable for so much to go wrong with a set of controllers, expensive ones at that. Until now, I'd never had a controller fail on me in near 40 years of gaming.
Someone needs to get rid of these arbitration clauses, they do so little good if any and so much harm.
I haven't used my joycons since I have bought my Pro controller, but this doesn't sit well with me, Ninty should deal with this better.
@nhSnork I'd be interested to hear what PlayStation and Xbox would have to say about this. Being as their controller analog sticks must use different types of parts. Perhaps they know the parts Nintendo use for Switch analog sticks cannot last ?
So i've only ever had two pair of joy-cons but I've never had drifting issues. Guess I'm just lucky.
Honestly how Nintendo has handled this is disgusting. It really opened my eyes that nintendo is just like every other company and really doesn't care for us. I mean no company ever does but I always felt like Nintendo cares more for the consumer
@ROBLOGNICK I’m the same I got my second pair at launch with the console and not had any issues with either pair of joy-cons
It’s so annoying that I rarely play in handheld mode and mainly use tv mode with my pro controller
Is their defence “please understand”.
@jco83 hard to say what lasts or doesn't since, like I've said before, I've had drift on my PSP, Vita and even 3DS. Never on DualShock yet, but that's the one I use once in months at best. Some, indeed, hypothesize that the Switch design called for more compact stick builds that have often been used in third party mobile devices - but the wave of touchscreen gaming hype allegedly curtailed that market to a select few (if even multiple) manufacturers sharing the same build issues, so now there are claims that these sticks drift practically anywhere they're employed.
As noted above, it's all hearsay, and I'd be a hypocrite to take it for granted when it's against my principles in regards to other internet hearsay. Personally, the only Chinese device I've used lately is OG GPD Win whose sticks are visibly different and couldn't drift if they tried (they're literally planted on top of two extra D-pads... so "analogue" may be a somewhat generous description there, too😅). But the premise itself does make you wonder at times.
My first set was drifting so I sent it in to get fixed and while they were being repaired my other set started to drift. Got back the old set fixed, sent in my other set and again my old set was drifting.
Now my newer set is still at Nintendo America for just over 2 months now awaiting for them to re-open to get them back. Once they fix them I will have to send my old set back again. It never ends lol.
@Kyranosaurus yeah same, it's really sad that they seem to be fighting this tooth and nail instead of addressing the issue properly. I know they've made good on some things in the US at least but overall it's a really poor look for them
@FlashBoomerang Repair systems vary by country. I had a crack near my 3DS's R button and it would've cost me 90€ to get it changed if I sent it to Nintendo in my country. The part was worth couple of euros. And their apparently only repair guy was on a vacation so I would've needed to wait a month too. Not worth it.
There are also lot of people, me included, who like to use their Switch primarily as a handheld system so buying a Pro Controller isn't a solution either. As if buying a different controller is a solution in the first place. The thing comes with Joy-Con. They are there to be used. It's like buying a laptop and saying you should buy another keyboard because the one built into the laptop doesn't work.
Nintendo has had plenty of time to simply start producing Joy-Con that don't have the same issue. I doubt it's all that hard. They just don't feel like it's worth it which kind of baffles me since Joy-Con drift is pretty much the only problem the Switch has. Otherwise it's simply wonderful device. If the problem weren't there, people wouldn't be complaining and you wouldn't need to complain about other people who are having bad time with their games (and navigating the home screen) due to the issue.
And yes, I do have Joy-Con drift on both sets of controllers. And yes, I do clean them which gets rid of the problem temporarily. But it's only temporary. We need a solution that lasts.
I don't care what anyone says, Nintendo needs to be held properly accountable for this and it needs to both fix the problem once and for and compensate anyone who's purchased a Switch and suffered any issues as a result of the drift.
What frightens me is the fact that Nintendo is so anti-consumer.
A win for Nintendo, a loss for all users. I guess we're going to just spend 70 euros/bucks every two months.
And apologists here indicate they're all happy with that. Woo freaking hoo.
Why hasnt something like this happened for the PS4 charging cable malfunctions. Playstation users deserve justice too
It is extremely disappointing how Nintendo is handling this especially when you consider they had controller issues with the Wii and they updated the design. My feeling is they can't redesign the Joycon because of the way it fits on the Switch and that is why they are trying to placate customers until they have a better solution. It really is a shame because up until this the Switch was becoming my favorite console. Before this the DS was my favorite.
I will admit I was confused on why people were seeing this until it happened to me about 5 months ago and it is getting progressively worse. I was going to buy an 8BITDO controller but it seems silly to add a wired/wireless controller to a hybrid console that I want to play in portable mode. It now becomes less portable.
And for those who claim it is a problem across the board there are many complaints about the Pro controller, the new Switch lite controller part but not third party designs as of yet. I cannot speak to Playstation or Xbox controllers because I only own an OG Xbox and have never been interested in the Playstation.
Oh ffs, take better care of your controllers people. Every single joystick out there will eventually have this problem without question, it's how you're operating it that's the problem. You don't grind the gears in an automobile then take the company to court for "damages".
This is just a small minded person trying to get rich with a quick scheme, nothing more.
I hate the drifting joycons - I have two pairs and I really hope Nintendo gets this fixed!!! I don´t understand why they where not able in the 3 years of switchs lifecycle...
...but Nintendo changes and repairs your joycon without any problem or waranty limits.
@Late I already had a laptop which the keyboard don't worked and I bought a keyboard and pluged into the usb. Simple. You are trying justify a problem where you just don't want use the solution. But I understand you want let it easy to carry.
I already had a issue in my left analogic joycon too, but was because I left it fall into the ground. I bought and replaced the analogic only. Looking to people around, what I see, is most of those problems is from people let it falling or sleeping over the console. But they don't want admit it. Is not a problem which came with the controller, for sure. If was, the player was just use the legal warranty. So, it came working when people buy it.
Anyway, if the customer service is not cheap to you, (in my country is not better) like is in USA, just buy the parts yourself and do the repair. I did it with my analogic.
I'm suffering drift problems on the (typically) left stick. Has anyone used WD-40 to fix this issue? Is there a better contact cleaner available (in the UK)?
@GoblinKing86
Just how does anyone get rich with a free Joy-Con repair?
@zitpig
Isn't always the left Joy-Con the one that causes most trouble?
All our 4 Joycon pairs drift. I tried to borrow my brothers joycons for our kids birth day party, but they drifted as well.
And the drift gets worse and worse over time.
Nintendo: start fixing them in EU as well.
@Varoennauraa
It exist. Finland to you, is not?
Here the terms/orientation.
https://www.nintendo.fi/tuki/huolto-ja-takuu
And here the forms to who have warranty and to who not have. (whitout warranty, need pay)
https://www.nintendo.fi/images/_downloads/service_documents/garanti_fi.pdf
https://www.nintendo.fi/tietoja/220-bergsala#Yhteystiedot
@Zeldafan79 I did this too when I had a really bad case and it went away completely. I didn't even open them up, just gently lifted the rubber to partially expose it from the outside.
If this is how easy it is for everyone (or having to open them in order to do the same at most) I could see why Nintendo would fight this, if not it's a shame.
@FlashBoomerang
Warranty expired
@AlexSora89 It typically is - which means most of the time it's the left. Right does indeed get affected though.
@Varoennauraa They can fix, even this way. Just will not be cheap. The analogic only exist being sold separatly (not original ) too if you want a cheaper way. Just need have good eyes to do the change. The screws inside joy-con are really tiny. Aliexpress sell it.
All three of my sets drift, including the one that was repaired by Nintendo. I even returned a fourth set to the store after it started drifting. I have no doubt that this is a design flaw. I want Nintendo to acknowledge this and offer a real solution.
@AlexSora89 I think he’s talking about the lawsuit, not the free repair
I haven’t had this issue with my Switch Lite but did with the original Switch, but I sent it in to be fixed when I had to send the original Switch to be fixed for some reason
I have 6 pairs of joycons, and it is frustrating, how unreliable these are. Drifting, disconections, nonfunctional buttons, LEDs not working, motion controls malfunctions... I can repair most of the problems myself, but I will not buy another Nintendo product after this experience.
@AlexSora89 Those apologists were exactly the sort of people I meant in the other topic.
@FlashBoomerang
I called Bergsala, two times, but they said, that: ”fixing the drift is so expensive, that you should just buy new joy cons, and without warranty the customer would have to pay everything.”
(Also, both times the same Bergsala guy told me, that he have never heard about any problems with joycons and didn’t know anything about drifting)
@Kyranosaurus
Nintendo UK fixed my March 2017 Joy-Con for free just a couple of months ago. They provided a free postage label once I'd registered the repair on their website so it didn't cost me a penny.
Still should never have happened though and those 10 days without them seemed like forever.
@Varoennauraa
In this site, they have the analogic to sell. To do the exchange, you will need the little tools which came in this first kit togeteher with one analogic. https://www.aliexpress.com/item/4000016142430.html?spm=a2g0o.productlist.0.0.62b3102fHwqbNg&algo_pvid=a84cb330-e4fe-4e89-aee2-7d2d4b755c95&algo_expid=a84cb330-e4fe-4e89-aee2-7d2d4b755c95-32&btsid=0ab6d70515901578855767903e37b8&ws_ab_test=searchweb0_0,searchweb201602_,searchweb201603_
In this second one, are 5 pieces if you want let easier buy a lot of they. But this kit don't have tools, which came in first one I posted. So, you will don't need buy a lot of little tools.
https://pt.aliexpress.com/item/4000820153947.html?spm=a2g0o.productlist.0.0.62b3102fHwqbNg&algo_pvid=a84cb330-e4fe-4e89-aee2-7d2d4b755c95&algo_expid=a84cb330-e4fe-4e89-aee2-7d2d4b755c95-12&btsid=0ab6d70515901578855767903e37b8&ws_ab_test=searchweb0_0,searchweb201602_,searchweb201603_
@FlashBoomerang
Thanks, but I’ll wait until Nintendo starts aknowledging that european customers are customers too, and that opening the joycon my self wouldn’t give them any excuse to deny repair from me.
@GoblinKing86 Ah yes. Look at this holier than thou champ here. Folks, time to go home. All of you experiencing this problem in droves is just you not knowing how to take care of your controllers and this one guy here know how to take care of controllers better than all of you and he feels the need to tell you about it to stroke his fragile ego.
Dude, my Switch Lite's left joystick started giving up 34 days after buying it and the right joystick started giving up 2 weeks after I swapped the mapping of both joystick so I could keep playing. All I played was Animal Crossing. So please kindly F off with that "learn to take care of your controllers" BS. You're no better than anyone else.
@FlashBoomerang There is no world in which a design defect is acceptable and no matter how much you try to wiggle your way out of this and be right, there is no logic under which having a workaround for a design defect makes the design defect acceptable. We get crappy products because of people like you.
"Looking to people around, what I see, is most of those problems is from people let it falling or sleeping over the console. "
People around and assumptions are not statistically significant. Your arguments are completely worthless.
"Is not a problem which came with the controller, for sure. If was, the player was just use the legal warranty. So, it came working when people buy it."
Please familiarize yourself with the terms "product defect" and stop talking out of where the sun doesn't shine. More specifically, learn the difference between a manufacturing flaw (what you're talking about) and a design flaw (what everyone else is talking about).
A well designed product should never need to be fixed within the limit of its warranty. That's what warranty means you dolt. It's a warranty that the product will be able to perform the function it was intended for, for that amount of time.
Several warranty claims for the same issue by an abnormally large amount of people = Product defect.
"...who assets that the Joy-Con controllers..."
I think you meant either asserts or attests.
@Varoennauraa if you don't have warranty anymore, it don't do any legal difference. The obligation of free reposition is just in the warranty period to any company. Is how commercial law works
@FlashBoomerang Can't really tell if you're serious or not. What I'm saying is that the controllers shouldn't start drifting within a year in the first place. It's just bad design from Nintendo's part and they could fix the issue but they've decided not to. If they did, everyone would be happy. Don't you want everyone to be happy? Do you really enjoy this outcome more? What would you lose if Nintendo went and made a small change to the controllers? Would your day be ruined?
It's also pretty arrogant to say people lie and their stuff breaks for other reasons. Do you honestly think everone commenting here right now are liars? Drifting ain't really the kind of issue you'd get from dropping stuff either.
I'm sorry but I just can't see the logic behind your claim.
There is no "win" for Nintendo hereon. As long as the case remains live, it just draws (deserved) attention to a problem that thousands, if not millions, are already experiencing; and it potentially dissuades new customers. The only way they can "win" is if they fix the problem for good, and consign the whole debacle to history.
@Niofe
you don't have arguments, so the best you can do is say it about mine.
Edit: Like you put some arguments, about design defect, I will put too:
In PS1beginning, 1/3 of the whole production of 6 months till 12 first months of the console had a problem with the optical reader which it get easilly out of the place and the console stop read discs and even this way, sony don't was sued. Those were real problems.
They was able to reduce the number of defective consoles but the problems really stoped in production around 3 years after. But sony never was sued.
Same goes with PSVita first 3 months wave buttons, in japan, but this one they solved fast.
People was angry, but the products was successful, specially PS1, which did possible sony do a line of consoles till fouth generations at least.
And people don't sued sony, even the problems being considerable. Are a system of warranty and repair. you need use it. And anyone can see the joycon problem easily is not a big deal. All legal support to the customers is provided.
@ShaiHulud
Eeyup. This site (and, by extention, most of its users) has (have) a bit of a history of wanting Nintendo to win each and every lawsuit in existence. Whichever is the one suing the other, Nintendo needs to come out on top no matter how anti-consumer the end result is.
@zitpig
Thought so. My girlfriend was playing a bit of Let's Go last night. It was atrocious to witness. Imagine your character heading down, only to keep switching (heh) between walking and running because the stick is just broken that way.
@Pokefanmum82
I had to double-check before figuring out the two were two different beasts altogether. So there, apologies.
This is the Wii remote issue all over again! They rush the Wii remote and it had signal issues and they actually said they knew about it after they released the "fix" for it. Saying we knew about the problem but didn't know how to fix it until now. Honestly if they had delayed the launch a bit and came out with a more stable remote it would have been so much better. Then we skip the travesty that is the WiiU. It was a solid system with a solid controller, but no one like it for some reason. So we come off this huge flop of WiiU abd Nintendo needs a big win right? So they basically shrink down the WiiU into the switch. Yup, they went handheld again, sort of, which they are well known for because of their wildly successful handheld devices. So they give us these Joy-Cons as they're called. Awew how cute because they're supposed to give us joy right, bet you its a shortened form of joystick controllers, but looking at these controllers some even right out of the box (yes the licensed ones) have issues. Sure if you get a defective pair right from the store what do you do? Well you return/exchange them for a different pair. However, what do you do a couple of weeks to a year later? Well you send them in to be fixed by Nintendo. I did that and they told me, "We found dirt and debris in the controllers and it voids the warranty. So we won't fix these until you pay the repair fee and we need an answer soon." Well the repair fee was so high I might as well have just bought new controllers so I did. This pair was my second pair btw. I had them for about a month and a half and I took care of the suckers. Treated them like glass and cleaned them constantly per Nintedo's instructions. They started to drift and go to a point where I couldn't stop the drifting almost immediately after the problem started again. Tbh Nintendo prioritized a good looking product. They said it themself that they wanted to be able to slim down the joy con so it fit the system better. Imo I would have preferred a bulkier, sturdier build over a thinner inferior product. I'm glad people are fighting back against Nintendo. Because the last solid controller they had that didnt need any rework was anything before the Wii. These Joy Cons are a bad joke at best with a lucky few out there who have had 0 issues, but its few and far between. How come you can pay a modder to mod your joy cons and they can put in much studier and better analog sticks that fit into the controller, and last but Nintendo cant? Sure modders will basically give you a whole new Joy Con basically when you pay for a comestic change as well, but still it took them how long to figure that out? While Nintendo still can't seem to stop defending these weak controllers? There's even a modder getting rid of the sticks entirely and going to a touch sensitive system! That even supports push input! Why? Because these analog sticks are such a big problem! Why can't Nintendo look at us to consumers and be like, "Oh crap we're losing money because so many people hate the Joy Cons." I have stopped playing my switch because of the Joy Con issue. Yup I love Nintendo, but I dont play on things that dont work! Please Nintendo get it together for your loyal fans and customers. There are other manufacturers out there that make a superior analog stick you can order in bulk and will fit the slim design.
@FlashBoomerang been there done that. They said the problem voided the warranty and wanted to charge me basically the price of a new pair to fix it.
@Late arrogant to me is try blame a company which provide all legal warranty and support because of things beyond their obligations.
Why you don't buy a pro controller if you want something resistent? Why you don't use any of the solutions possible?
@Nintendo_Head I understand, in my country, fixes always was high price, but legally they are right. They are doing the things the right way. If you, like me, is in a position not good because it, you need look to what you can do. Fix yourself, like I fixed my joycon is the cheapest way.
@GoblinKing86 bro I cleaned my second pair DAILY exact to Nintendo instructions. Guess what? UNDER CAREFUL USE THEY STILL DRIFTED! Its not a care issue. Its a hardware issue.
Still haven’t had any issues 🤷🏻♂️
@FlashBoomerang yeah but we shouldn't have to do that is what I'm saying. Especially with a Nintendo product. Like so many people have said. Nintendo used to mean durable, and riable hardware. My DS, Gamecube, N64, and even my Super Nintendo still refuse to die! They work just as well as ever. Also, how come the Nintendo modding community is able to put in a better analog that still fits in the sleek design but Nintendo cant?
@sandman89 you're one of the lucky ones. Tbh there are some here and there that will work perfectly with no issues what so ever.
@FlashBoomerang I have provided you with arguments. Just because you choose to conveniently ignore them doesn't mean they aren't there. Let me repeat them for you, since apparently you cannot read : There is no world in which a design defect is acceptable and no matter how much you try to wiggle your way out of this and be right, there is no logic under which having a workaround for a design defect makes the design defect acceptable. Here, I'll even simplify my arguments for you.
Arguments :
Get it now? I'll even add :
There. Do you see the arguments now?
To the rest of your reply, all I have to say is that two wrongs don't make a right. Please do yourself and everyone a service and learn to logic. If you can't argue properly, then don't argue. I've seen nothing but terrible and illogical arguments from you.
The fact that there is a warranty doesn't mean that there is no inherent flaw with the product or that flaws are acceptable. Having to return a product several times for repairs during the life of its warranty is not only unacceptable, but indicative of a defect with the product. When it happens with several instances of that product, it indicates flaw with the product.
If that's fine with you, then good for you and your mediocre standards. Everyone else out here would much rather hold companies accountable so that they don't think they can get away with selling us trash in the future.
@Niofe nice see you don't have arguments, just offenses.
@FlashBoomerang
You can't counter my arguments so you choose to ignore them.
@AlexSora89 I'm playing AC:NH exclusively and my character is always heading up. Accessing menus is a complete nightmare as the cursor just keeps moving too
@FlashBoomerang Actually he does have a point. Why should be have to resort to constant repair, a modder, or even a different controller to fix the issue? When we expect the product from the beginning to just work and be good?
@Niofe Agreed. You're making valid points.
Like we don't expect the controllers to be immortal. What we do expect is a decent lifespan though.
@FlashBoomerang
Does the PS1 having a defect make the joy-con having a defect acceptable? No.
Does the PSVita having a defect make the joy-con having a defect acceptable? No.
So why are you even bringing those up?
Those are not arguments. You don't have arguments either since all your arguments are fallacies.
How can Nintendo only have a repair program in one country?
They’re effectively agreeing it’s an issue in the US but ok everywhere else in the world. This is probably just the case as it’s their most important market so are looking after them.
For all of the incredible things Nintendo make for us, I wish they weren’t tarnished with greed.
Do I hate the switch system? No I do not infact I love it. However, because of the sour taste in my mouth I dont play it. 2 pairs of Joy-Cons failed and not all games work on a pro controller btw. Aslo, its the same reason I dont play my ps4. My controllers broke. Just haven't had the cash to buy new ones. However, the DS4 controllers I have are ancient and have been through a good life.
@FlashBoomerang Besides, I don't need to have arguments of my own to point out the flaws in your arguments and your reasoning. Nice deflection there.
@datamonkey yeah its a shame they dont support everyone, but at the same time they should just actually fix the issue. Instead they decided to work on a new device.
@Niofe agreed. Its all a part of communicating. I dont think English is their first language though.
@FlashBoomerang They do provide warranty and support. That's all fine and dandy. That's to be expected. I have no issues with that part. But I also expect a working product. One that lasts for the period of the warranty and preferably longer. I'm not here to sue Nintendo. I just wish they would listen and fix it. I can live with the problem but it doesn't mean I like having drifting sticks.
I have 4 million steps on my 3DS because it used to be in my pocket all the time wherever I went and I've used it for thousands of hours without problems. That thing is sturdy. I have plenty of older consoles, controllers and games. They work just fine after decades. Why can't I expect anything similar from newer products from the same company?
Why does the size mean anything? I have a PokéWalker. It's smaller so should it break more easily? It works just fine. I'm sorry. I don't mean to be mean. I just don't know what the correlation is.
I said earlier, I use my Switch mainly as a handheld. Pro Controller goes against that. And why do you keep insisting that I have not done anything to prevent the drifting? I don't think buying a new set of controllers every year or two is a good solution. Buying 3rd party controller (most of which lack features) because the official ones are not up to the task is far from optimal. Fixing them via Nintendo here where the price is akin to a new pair is not worth it. And why would I if it just starts doing it again after a while? I clean them when they start drifting and that works for a while but it's only temporary. I could replace the sticks myself. That would revoke my rights to send them to Nintendo later if I have a need for that. There's also a chance I could make it worse or break them altogether. I'm not saying I would but there's always a chance. And again, they should work in the first place. It's not like the buttons or triggers don't work fine.
You've clearly admitted yourself that there is a problem here. You acknowledge that people have drifting controllers, yet you want each one of us to fix them individually and not Nintendo who could get rid of the problem altogether. I repeat, I don't see the logic. And I don't see that changing anytime soon so I guess this is it for me. I see no reason to continue. I'm willing to stop here and I would advice others to follow suit but I doubt that's what's going to happen. Have fun y'all!
But lets get real here the reason these lawsuits even exist is because of one thing. We expect hardware to last much longer than the warranty. A keyboard, mouse, or even a ps4 controller dont go out during the warranty or shortly after it expires unless there is a defect in the hardware. So why then when a Nintendo product fails we cant call it that?
@Late makes sense to me.
This essentially means the Switch can never truly be a portable game machine for me as I am not willing to invest in any more joycons. I am immediately making purchases on my Switch that are exclusive to that platform only. Everything else is getting bought on my Xbox one. This is honestly sad that Nintendo won't admit to they have faulty hardware. I have had to buy two sets of joycons for my daughter's Switch and I am not buying more. Not much we can do now but not continue to buy these things but I got a feeling everyone will just buy more so the issue will NEVER be addressed. I'll vote with my wallet which is all I can do.
A win for nintendo, a loss for everyone else including all of us.
Binding arbitration is BS and the supreme court should never have allowed it. There is no meaningful meeting of the minds in click wrap contracts.
@Late Nintendo repair in the warrantiy for free and paid out of warranty like any other companie. Most of guys here are pissed about things like always was in any system.
Some guys want a steel durability from a thing tiny, which works well but obviously need some caution.
The guy which did the sue will need pay between 20x till 200x the value of a repair in a authorized system repair to his lawyer or 2000x the value of the parts to the repair.What he will get? Just the repair which he could required normally. I really don't see any logic in it.
Most of people here want unrealistic things, BUT... I will try help. In a realistic and different way. But probably it will take more than a year . Better I not try explain now.
@grewupnintendo They will fix them for free. You only need two sets, so you can use one while the other is being repaired.
@Nintendo_Head yeah agreed.
They definitely need a fix for this as it’s not doing them any favours and is souring the experience of lots of their loyal customers.
I have lost so many iron nuggets in Animal Crossing due to drift. It’s so annoying!
@StevenG When they break we have to send them in which means we don’t have any. And the first set is when they weren’t fixing them for free. I’m not throwing ANY more money at joycons period. They either work or I play somewhere else. I have a pro controller as I don’t play undocked anyhow. It’s a mess so don’t even try to defend it at least not to me as I’m not buying it.
@Nintendo_Head I feel lucky reading these comments
@StevenG
In europe Nintendo doesn’t fix them.
I run a video game club at school. I have sent a total of 10 left joy cons to Nintendo to be fixed with the drift issue. There is a problem for sure! Nintendo has been great with fixing them so far.
@ROBLOGNICK same I’ve got my original pair with no issues. Haven’t bought any others and hope I never need to the price they are 😳
Our pair from the original launch Switch that I got for my kids started drifting within a year and had to be repaired. I bought myself a Switch Lite and it had a weird dead spot on the right stick within the first month. I exchanged it for a standard Switch and also bought a backup pair of JoyCons.
So far the repaired pair have worked great and we haven't had any issues with the two newer pairs or the Pro controller. Also, I do like that the repairs are free and only take a week to complete.
However--it's a real shame that Nintendo hasn't fixed this. I like that they're fixing the controllers for free, and the Switch might very well be my favorite console of all time, but it's so ridiculous that they didn't at least fix this for the v2 hardware.
Have held off buying a Switch Lite because of joycon drift. I use a pro controller pretty much all the time so haven't experienced it yet but the issue should have been addressed a long time ago.
I’ve even had drift in a Pro controller, and with that went years of faith in Nintendo hardware. I still trust their software to do what it’s supposed to, and be of top quality. Just sadly, no longer confident with them as a whole. In some defense, I’ve had issues with Sony and Microsoft this generation, those controllers were submitted to community use, so a bit rougher with more variables, but I’ve still been less than enamored with the industry as a whole when it comes to controllers.
I've owned virtually every piece of hardware they've ever put onto the market.
Yet this drifting issue has really infuriated me! First pair from my launch switch went after about 14 months! Second pair are now unplayable also! I've got the money to buy another pair tomorrow, not a problem! However the problem (to me at Least) is the general principal of having to shell out for yet another pair of inferior and flawed joy con's, that will in time inevitably start drifting again at some stage down the line!
So Nintendo's response is basically "***** the people who actually buy our products! They're simply not relevant here" the very minimum they should be doing is replacing them! They should also be working on a permanent fix for the issue instead of just pumping out more flawed controllers on to the market!
I've made my mind up basically now, if they're not going to repair the replacement pair I've already had to spend extra fiscal on, well, put simply I'll simply take my money elsewhere! ***** am I being treated like a mug after purchasing most of their hardware and software for most of my life! Granted its hardly going to give Nintendo sleepless nights if I don't spend my money on their products anymore, but as a company they should be valuing their customers. I remember getting the red ring of death on my first xbox 360 way back when. Not only did Microsoft come out and collect the unit, repair it free of charge, they also bundled me with a free joypad and game for my inconvenience! (take notice Nintendo!)
Disgusting behaviour from Nintendo, regarding this issue I'm afraid.
I'm just going to add that I also started experiencing drift in my right joy-con, and it's only getting worse. This is just over a year of owning the console. Also, my Switch screen scratches itself everytime it goes in the dock, but that's a separate issue.
The joy-cons are utterly useless rubbish! So sick and tired of the drift. Like many people are saying, if you ARE able to fix them, it may only be temporary. The joy-cons cost about $120 Australian, which is too much to pay for something that may suddenly just stop functioning properly at any moment.
Some of my games have been almost unplayable because of the drift. For example, Animal Crossing. One of my villagers wanted to move out and I did not want them to. I intended to select "no, don't go" but my joy-con had another idea.. just as I pushed the correct option, it changed (or rather the joy-con drifted) to "yes, leave town" and I could not make the villager stay..
My little sister (she is in her mid 30s) has even decided not to purchase a Switch. She was intending to but after all of the trouble I have had with mine, decided against it. Which is a shame because if it was not for the drift, this could have possibly been one of Nintendo's greatest consoles yet..
@zitpig "I'm suffering drift problems on the (typically) left stick. Has anyone used WD-40 to fix this issue? Is there a better contact cleaner available (in the UK)?"
I didn't set anyone respond yet. I've recently used WD40 Contact Cleaner on mine, as my left joycon had started to drift slightly.
Seems to have solved it, though it's still early days and I couldn't tell you yet how long it'll last for. Early thoughts are positive though.
Yeah this is pretty ***** for Nintendo.
@ummyeahnintendo what's that?
@Mr-Glissando Or you can just send the Joy-Cons to Nintendo and have them repaired. Not a hard thing to do, Glissando.
My pro controller is drifting!!! Whole reason I avoid using joy cons!!! Imagine buying a switch lite smh..
@PickledKong64 nintendo's always been like this to some extent, it's just not usually this out in the open for this long without being resolved.
Never had a Nintendo controller break before the Switch. I have 3 joycon and a Pro controller with drift. It's really sad that their quailty control is so low now. I remember when a gameboy could be shot in to the sun and still work.
There are clearly issues with the joycon's but fingers crossed I have never had an issue.
@ObsidianEleven Thankyou. Finger crossed
@Siskan
It totally works! Sure after a long period of time you may need to give em another squirt but it beats the hell outta dropping 80 dollars on a new pair or opening them up!
All I can simply say is GOOD.
I have become so tired of my joy-cons drifting and sending it for repairs, that now I’m taking matter into my own hands and replacing the control sticks myself.
Nintendo might be a Japanese company, but they have definitely proven that they no longer care about their customers and product quality. They should at least make their overpriced products less expensive, and stop with demanding full price for their games many years after release. For example, they still sell The Legend of Zelda: Breath of the Wild for $60. Well at least in my area. That's before the game's overpriced DLCs (which should have been included in the game from the very start, or at least offered as 100% free downloads for everyone who bought the game). The cost for the full game will total to about $100. For just one game. Then you have the other paywall stuff like the amiibo in-game items. The game was released in 2017, but they still sell it like it's day 1 release. Just because they can, doesn't mean they should. They still want $80 for their Joy-Cons. They want $80 for controllers with faulty design. It's like Nintendo thinks that only 1 person have experienced Joy-Con drift. I hope that more people learn about Nintendo's attitude to their fans. And by the way, I'm sure that I'm not the only one who have noticed that Nintendo no longer puts the golden "Seal of Quality" mark on their products. I really miss Nintendo in the 90's and early 2000's. Those were Nintendo's golden years.
@PuppyToucher I still have three gamecube controllers and have never had an issue with any of them. Nintendo really knew how to make a sturdy product back then.
Strangely enough, the only drift I've ever gotten was from dust, which I eventually cleaned out.
Here's the thing about NintenDoomed fandom. Repairing the Joy-Con cost money/labor - it's not free. Even if you paid to send back or not in warranty or no warranty. That is small pennies compared to buying New. A lot of whinners are abound here and worst crybabies. Also NIN says no WD40 that is oil based and will cause circuitry board failure voiding any Warranty you had. And to tell another person to not buy a Switch because you have Drifiting is disingenuous in itself - they have every choice to buy it and if they don't like they can get a refund or replaced that is a choice everyone to make. And those that write a STORY BOOK rants are clearly someone whom thinks they have CHIP on their shoulder and present nothing or alot of HOT AIR. Also as the Courts did state you agreed to the EULA whether it's good or not you Agreed. As for drifts all one has to do is internet search and you can find info on PS drifts so those only ranting on Switch clearly aren't telling all the Truths here.
And as to the Court case do you think xbox, psx would do anything different most likely not but since the Best Selling Console on the market what you expected people would go on the Attack Dog foaming at the mouth in hopes to pull Switch down but unfortunately you are having Foot in Mouth disease and it's clearly showing now.
Honestly I have had controllers wear out on me on pretty much every platform with analog anything. The old school controllers were really long lasting since they were a lot more simple, but analog controllers always seem to wear out in some way after a long time.
@Desrever I repaired them myself and so far so good.
@Incarna instead of buying new controllers just get new sticks off of Amazon and swap the sticks out. So much cheaper than buying new controllers and is relatively easy. Make sure you have a tri-wing screwdriver and tweezers.
Xbox 360: replaces RRD'd consoles free of charge and fixes the problem in future versions of the console.
Nintendo: we'll fix your controllers free of charge SOMETIMES and we'll fight you in court over our broken product. Also instead of fixing the problem we'll release two more console versions with the same problem. Nintendo power bitchez!
@jco83 thing is the analog sticks used on the joy-con are different than the ones used on the pro controller and Xbox and Playstation controllers. The analog sticks on the joy-con are mini analog sticks. The regular sticks are too big to fit in the joy-con.
It's ridiculous how badly made the Switch controllers are. My Pro controller is now unusable due to drift and one set of my joycons is starting to do the same. What a waste of money
i am happy that i have an eu joycon which cant break!! (according to nintendo... what a joke )
At this point, buying knockoff Joy-Cons is sounding like a good idea.
@Hyperion Pro controllers are drifting now too?
@Dog
Not in the UK you can't.
@Ambassador_Kong
"You know what else would cause the legal issues to go away? Fixing the joy-con drift issue."
"Offering to fit [sic] them for 'free' is not an adequate solution."
You make no sense. Where's the greed in this?
@ItzMikePhillips Well mine certainly does!
@Zeldafan79 didnt help at all on my 2 left joycons. Both with nintendo now!
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