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Topic: Splatoon, connection unstable/lost

Posts 1 to 19 of 19

Linzbam

Why are we having this message on almost all battle mode games? Does anyone know why? We don't have any problems with our internet connection on other devices. we are on version 2.3

Linzbam

ultraraichu

@Linzbam: It could be your internet service provider's upload speed. Mines plays with no trouble at around 5Mbps at my home, but when I took it to a friends house in a different state with a different provider, It have the same problem with unstable/lost connection but everything else like Netflix, Hulu, and my other device worked ok. When I did a connection test, I notice the upload speed average 2Mbps.
Pretty much his connection is good for downloading and streaming videos but not intense gaming.

You can check http://www.speedtest.net just to make sure.

Edited on by ultraraichu

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gingerbeardman

Yes, it's due to changes Nintendo have made in the Splatoon V2 update. Subsequent 2.x updates also have the changes. You can tell this is where the problems began (and that they're not related to your router or network connection specifically) because the Splatoon demo still works fine for Testfire events with the exact same setup that refuses to work with V2.

A bunch of us on another forum did some digging: http://www.neogaf.com/forum/showthread.php?t=1106177

Nintendo will not acknowledge the problem or reverse the changes. I am currently trying to put pressure on them to provide refunds to those affected. The effort has been ongoing since September and I am not planning on giving up just yet.

Edited on by gingerbeardman

gingerbeardman

Nintendo Network ID: flicky | Twitter:

LzWinky

gingerbeardman wrote:

Nintendo will not acknowledge the problem or reverse the changes. I am currently trying to put pressure on them to provide refunds to those affected. The effort has been ongoing since September and I am not planning on giving up just yet.

I highly doubt they'll provide refunds if you played the game for some time...

Current games: Everything on Switch

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gingerbeardman
nelsonsantos87

I had to sell the game because it simply turned unplayable. I played it non stop without any kind of problem until the update broke the game for me. I know its not the internet connection, I play online with other consoles and my family stream movies all day.

nelsonsantos87

gingerbeardman

nelsonsantos87 wrote:

I had to sell the game because it simply turned unplayable. I played it non stop without any kind of problem until the update broke the game for me. I know its not the internet connection, I play online with other consoles and my family stream movies all day.

Exactly. I'm sorry that you had to sell the game.

Hopefully we will get some justice and you can buy the game again to enjoy it once more. If you're not too burned by the whole issue.

gingerbeardman

Nintendo Network ID: flicky | Twitter:

nelsonsantos87

gingerbeardman wrote:

nelsonsantos87 wrote:

I had to sell the game because it simply turned unplayable. I played it non stop without any kind of problem until the update broke the game for me. I know its not the internet connection, I play online with other consoles and my family stream movies all day.

Exactly. I'm sorry that you had to sell the game.

Hopefully we will get some justice and you can buy the game again to enjoy it once more. If you're not too burned by the whole issue.

I'll repurchase the game the instant Nintendo fixes the problem, after all, Splatoon was my favorite game for the console, which makes selling it hurt a lot more.

nelsonsantos87

gingerbeardman

nelsonsantos87 wrote:

I'll repurchase the game the instant Nintendo fixes the problem, after all, Splatoon was my favorite game for the console, which makes selling it hurt a lot more.

It'd be great if you could get in contact with me - my website containing email and twitter details is listed on my profile. Thanks!

gingerbeardman

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veeflames

The game still works beautifully for me... shrugs

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LzWinky

Aside from some lag issues (mostly from my ISP), I never really had any connection problems either.

Current games: Everything on Switch

Switch Friend Code: SW-5075-7879-0008 | My Nintendo: LzWinky | Nintendo Network ID: LzWinky

faint

I've never had any issue but I live in a populated part of na. I'm assuming better internet connection.

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friend code: 0103-9004-2456

gingerbeardman

The problem with the game also happens to people with really fast internet connections, which is the really odd thing.

gingerbeardman

Nintendo Network ID: flicky | Twitter:

Mk_II

Yes, it's due to changes Nintendo have made in the Splatoon V2 update

Do you have access to the sourcecode? If not, you're just guessing what is causing the problems for you. Someone else on this forum knows for sure his connection problems were caused by last week's server maintenance. Highly unlikely, but the fact of the matter is that nobody knows and lots of users are not experiencing the same issues.

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jariw

Mk_II wrote:

Yes, it's due to changes Nintendo have made in the Splatoon V2 update

Do you have access to the sourcecode? If not, you're just guessing what is causing the problems for you. Someone else on this forum knows for sure his connection problems were caused by last week's server maintenance. Highly unlikely, but the fact of the matter is that nobody knows and lots of users are not experiencing the same issues.

They did make changes in 2.0.0, by providing much more "Connection is Unstable" messages (and subsequent disconnects) for users with connections that don't handle all the packets properly. Since 2.0.0, the number of players with one-second (or even more) lags has virtually disappeared.

nelsonsantos87 wrote:

I had to sell the game because it simply turned unplayable. I played it non stop without any kind of problem until the update broke the game for me. I know its not the internet connection, I play online with other consoles and my family stream movies all day.

Streaming only requires a fast download speed. Splatoon requires both a good download AND upload speed, with no lost packets. A 1-2mps (or more) connection in both directions and full duplex (wired transfer) with no interference should solve it.

Even if no issues were noticed when playing on pre-v2.0.0 doesn't mean that your connection didn't cause issues for the 7 other players.

EDIT: Connection issues in the lobby is another thing. That can be caused by things like router issues in the home network or matchmaking server issues.

Edited on by jariw

jariw

LzWinky

Out of curiosity, does anyone use Belkin routers?

Current games: Everything on Switch

Switch Friend Code: SW-5075-7879-0008 | My Nintendo: LzWinky | Nintendo Network ID: LzWinky

Mk_II

@LztheQuack: if they do, they should seriously consider replacing it with a Cisco/Linksys router. I had mysterious connection issues with Animal Crossing New Leaf multi-player events. Just that one game, everything else was working fine. Nothing i tried (DMZ, port forwarding, static IP etc etc) solved the problem. In the end i just gave up and purchased a new Linksys router and it just worked, straight out of the box without any fiddling.

Take it from someone with 10+ years experience in customer support: network connection issues are the hardest nuts to crack and there is no magic potion (or code) that will solve everyone's problems.

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LzWinky

I was wondering too because I threw mine away for a Linksys router

Current games: Everything on Switch

Switch Friend Code: SW-5075-7879-0008 | My Nintendo: LzWinky | Nintendo Network ID: LzWinky

gingerbeardman

Mk_II wrote:

Yes, it's due to changes Nintendo have made in the Splatoon V2 update

Do you have access to the sourcecode? If not, you're just guessing what is causing the problems for you.

Interestingly we have access to three different snapshots of the source code in compiled binary format: demo, retail, updated. By doing black box testing in a controlled environment we can see differences in operation. This is a pretty standard approach to QA, not rocket science, and not really debatable.

This is why I mentioned it in my previous post. We can compare the performance of the demo and the updated game on the same hardware and network connection/router and see the problem quite easily.

Edited on by gingerbeardman

gingerbeardman

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