Before we go on, did you even get a response from Nintendo?
It's 3 a.m. here, so they understandably can't respond now. Probably will get a response around 10 a.m. as usually. The U.S. support obviously couldn't help me with the problem.
By the way, never said I got a response from them, just to get that out of the way.
Before we go on, did you even get a response from Nintendo?
It's 3 a.m. here, so they understandably can't respond now. Probably will get a response around 10 a.m. as usually. The U.S. support obviously couldn't help me with the problem.
By the way, never said I got a response from them, just to get that out of the way.
I keep forgetting about the time zone differences between US and UK
Current games: Everything on Switch
Switch Friend Code: SW-5075-7879-0008 | My Nintendo: LzWinky | Nintendo Network ID: LzWinky
It says on the first page of the promotion website.
Don't start blaming everyone else because you didn't bother to read.
It doesn't matter who is to blame. Let's say it's my fault. So what? If Nintendo starts blaming loyal customers for not reading the TIME a specific (digital) offer starts, I don't want to be a Nintendo customer anymore. Back with my PS3, I participated in some offers often days before they started (once even a day after it ended), and Sony ALWAYS handled it for me. Made similar experiences with other brands. Seriously, customer care is important to me, and I think this is at least a chance to see where Nintendo stands here.
Oh I love people like you who think that companies should jump at whatever demands you give them just because you pull that customer care card. Man if I worked for Nintendo now I would for sure not give you your free game because you screwed up. Use to love people like you when I was a manager of a store and they would expect me to bend the rules for them just because they are a customer.
People like you need to get over yourselves, we've all erred in ways like this before and it's reasonable to expect a favourable resolution given his clearly loyal patronage and the fact that the issue is over hours concerning a seemingly arbitrary start date. You would be a terrible person to deal with as it seems rather apparent you lack empathy, please don't get a job in customer service. His actions were in line with what the spirit of the promotion was attempting to encourage, early adoption and registration, so it's very reasonable for him to expect a favorable resolution. He literally did exactly what Nintendo wanted him to do, this makes this an issue of semantics and not principle, and given that it's absurd to take the rigid stance you and others have taken.
Hey, I didn't break any law, did I? So don't compare me with a criminal.
As for Sony, I had some similar cases and they always did the right thing - treat me like everybody else in the respective offers. If a company isn't flexible the least, well, that's not a good thing.
But you didn't treat them like everyone else. You didn't register your product at the correct time like everyone else did you? Honestly just explain to me why you think you should be able to get away without any rules or consequences. And dont give me that junk that cause you are a customer. So what you are a customer it doesn't entitle you to do whatever you want.
Suppose you told me you would pay me $50 to paint your fence white with pink dolka dots but instead I painted it pink with white polka dots and I said oh it was my personal decision not to listen to your instructions. Would you give me the $50? I bet you you wouldn't.
But you didn't treat them like everyone else. You didn't register your product at the correct time like everyone else did you? Honestly just explain to me why you think you should be able to get away without any rules or consequences. And dont give me that junk that cause you are a customer. So what you are a customer it doesn't entitle you to do whatever you want.
Suppose I told you told me you would pay me $50 to paint your fence white with pink dolka dots but instead I painted it pink with white polka dots and I said oh it was my personal decision not to listen to your instructions. Would you give me the $50? I bet you you wouldn't.
Why I should "get away with it"? Because I did exactly what Nintendo wanted to achieve with the offer - buying the game early. No harm done to anybody, as opposed to your strange simile..
It says on the first page of the promotion website.
Don't start blaming everyone else because you didn't bother to read.
It doesn't matter who is to blame. Let's say it's my fault. So what? If Nintendo starts blaming loyal customers for not reading the TIME a specific (digital) offer starts, I don't want to be a Nintendo customer anymore. Back with my PS3, I participated in some offers often days before they started (once even a day after it ended), and Sony ALWAYS handled it for me. Made similar experiences with other brands. Seriously, customer care is important to me, and I think this is at least a chance to see where Nintendo stands here.
Oh I love people like you who think that companies should jump at whatever demands you give them just because you pull that customer care card. Man if I worked for Nintendo now I would for sure not give you your free game because you screwed up. Use to love people like you when I was a manager of a store and they would expect me to bend the rules for them just because they are a customer.
People like you need to get over yourselves, we've all erred in ways like this before and it's reasonable to expect a favourable resolution given his clearly loyal patronage and the fact that the issue is over hours concerning a seemingly arbitrary start date. You would be a terrible person to deal with as it seems rather apparent you lack empathy, please don't get a job in customer service. His actions were in line with what the spirit of the promotion was attempting to encourage, early adoption and registration, so it's very reasonable for him to expect a favorable resolution. He literally did exactly what Nintendo wanted him to do, this makes this an issue of semantics and not principle, and given that it's absurd to take the rigid stance you and others have taken.
Actually I do work in customer service retail in fact, and I have been praised by several bosses in several companies on how I handle these situations. You can call me cold or heartless but in this day and age you can't give customers a break or an inch or whatever cause then they expect that to happen again and again. Just like the OP does.
And yes I have been in situations like this where I didn't read all the rules and I did have to take it up the rear but it was my own fault but you know what I had no one to blame but myself and it taught me to pay more attention and thoroughly read through things carefully.
RetiredPush Square Moderator and all around retro gamer.
Actually I do work in customer service retail in fact, and I have been praised by several bosses in several companies on how I handle these situations. You can call me cold or heartless but in this day and age you can't give customers a break or an inch or whatever cause then they expect that to happen again and again. Just like the OP does.
And yes I have been in situations like this where I didn't read all the rules and I did have to take it up the rear but it was my own fault but you know what I had no one to blame but myself and it taught me to pay more attention and thoroughly read through things carefully.
Remind me not to buy anything at the company you work at.
It says on the first page of the promotion website.
Don't start blaming everyone else because you didn't bother to read.
It doesn't matter who is to blame. Let's say it's my fault. So what? If Nintendo starts blaming loyal customers for not reading the TIME a specific (digital) offer starts, I don't want to be a Nintendo customer anymore. Back with my PS3, I participated in some offers often days before they started (once even a day after it ended), and Sony ALWAYS handled it for me. Made similar experiences with other brands. Seriously, customer care is important to me, and I think this is at least a chance to see where Nintendo stands here.
Oh I love people like you who think that companies should jump at whatever demands you give them just because you pull that customer care card. Man if I worked for Nintendo now I would for sure not give you your free game because you screwed up. Use to love people like you when I was a manager of a store and they would expect me to bend the rules for them just because they are a customer.
People like you need to get over yourselves, we've all erred in ways like this before and it's reasonable to expect a favourable resolution given his clearly loyal patronage and the fact that the issue is over hours concerning a seemingly arbitrary start date. You would be a terrible person to deal with as it seems rather apparent you lack empathy, please don't get a job in customer service. His actions were in line with what the spirit of the promotion was attempting to encourage, early adoption and registration, so it's very reasonable for him to expect a favorable resolution. He literally did exactly what Nintendo wanted him to do, this makes this an issue of semantics and not principle, and given that it's absurd to take the rigid stance you and others have taken.
I too work in customer service and like Tasuki and have been praised for my approach to certain situations. I shouldn't have to bend over backwards so I can assure our clients get what they want when they don't deserve it.
But I thank you for the insult.
QUEEN OF SASS
It's like, I just love a cowboy
You know
I'm just like, I just, I know, it's bad
But I'm just like
Can I just like, hang off the back of your horse
And can you go a little faster?!
Some of the people responding to you are in my opinion awfully petty and full of themselves over such an understandable mistake, i'm sure Nintendo won't respond with the same amount of repugnance and lack of empathy that these apparently perfect people have.
Lack of empathy? The poster clearly said he did not read the terms of a promotion and still expected service. That's like asking me to give you $50 for a service when you didn't follow my instructions that I clearly gave you.
You should actually take the time to read the terms and conditions of everything. You'd be surprised to find what's in the terms.
No, just no. When evaluating something like this one has to consider motives. Nintendo is attempting to motivate potential customers to adopt the game quickly and subsequently register it. This fellow did exactly that, why would you not reward the loyal patronage and actions you've encouraged over an issue of semantics. This is in fact an issue of semantics because as i've stated this fellows actions meet the desired results of Nintendo's promotion, or in other words the principle reason for this promotion has yielded the desired results. Nintendo's obviously trying to motivate patronage and what you're advocating will not allow Nintendo to fulfill their motives, nor will it allow this fellow to have fulfilled his in getting a free game. Why choose lose-lose when win-win only requires empathy for this individuals clearly understandable mistake? Like it or not the promo. start date is an arbitrary time given their motive of encouraging early adoption. Despite you're intolerance to accepting the reality of things most people don't have OCD over fine print, they act based off the gist of things. The gist of this promo. is adopt the game early and register it and you get a free one. I don't understand how people like you can't understand how easily he could have made this error and why it's clearly in Nintendo's best interest to rectify the situation. The responses are unnecessarily pious, it's an understandable error and to think otherwise is paramount to ignoring the motives of both Nintendo and this fellow who made the error.
Actually I do work in customer service retail in fact, and I have been praised by several bosses in several companies on how I handle these situations. You can call me cold or heartless but in this day and age you can't give customers a break or an inch or whatever cause then they expect that to happen again and again. Just like the OP does.
And yes I have been in situations like this where I didn't read all the rules and I did have to take it up the rear but it was my own fault but you know what I had no one to blame but myself and it taught me to pay more attention and thoroughly read through things carefully.
Remind me not to buy anything at the company you work at.
Sure not a problem. Not having to deal with customers like who who think we should bend over backwards just because you bought something makes my job a whole lot easier.
RetiredPush Square Moderator and all around retro gamer.
I don't understand how people like you can't understand how easily he could have made this error and why it's clearly in Nintendo's best interest to rectify the situation.
So its their best interest not to have rules and regulations? Ok then that makes sense. The put those regulations there for a reason now didn't they?
So then I should by MK 8 this December and expect a free game. Good to know that.
It says on the first page of the promotion website.
Don't start blaming everyone else because you didn't bother to read.
It doesn't matter who is to blame. Let's say it's my fault. So what? If Nintendo starts blaming loyal customers for not reading the TIME a specific (digital) offer starts, I don't want to be a Nintendo customer anymore. Back with my PS3, I participated in some offers often days before they started (once even a day after it ended), and Sony ALWAYS handled it for me. Made similar experiences with other brands. Seriously, customer care is important to me, and I think this is at least a chance to see where Nintendo stands here.
Oh I love people like you who think that companies should jump at whatever demands you give them just because you pull that customer care card. Man if I worked for Nintendo now I would for sure not give you your free game because you screwed up. Use to love people like you when I was a manager of a store and they would expect me to bend the rules for them just because they are a customer.
People like you need to get over yourselves, we've all erred in ways like this before and it's reasonable to expect a favourable resolution given his clearly loyal patronage and the fact that the issue is over hours concerning a seemingly arbitrary start date. You would be a terrible person to deal with as it seems rather apparent you lack empathy, please don't get a job in customer service. His actions were in line with what the spirit of the promotion was attempting to encourage, early adoption and registration, so it's very reasonable for him to expect a favorable resolution. He literally did exactly what Nintendo wanted him to do, this makes this an issue of semantics and not principle, and given that it's absurd to take the rigid stance you and others have taken.
I too work in customer service and like Tasuki and have been praised for my approach to certain situations. I shouldn't have to bend over backwards so I can assure our clients get what they want when they don't deserve it.
But I thank you for the insult.
I never insulted you, i made a judgement on what i percive to be a potential weakness of yours just as you did concerning this fellow. An insult is a derogatory comment meant to demean a persons sense of self worth, i only criticized. I did not demean you as a person by highlighting a potential weakness you may have, to err is to be human. I believe it is reasonable to frame you as i have as IMO you would be terrible to deal with as you clearly lack empathy for this individual over an issue of semantics. Instead of fabricating an entitlement to offense why don't you rebut my comments with logic not unprovable hearsay and a subjective viewpoint unmarried to a rational justification. If that's how you reply to criticism then my comment regarding your probable ineptitude as a customer service rep has only gained more merit.
Okay, this went a little rougher than I hoped. Keviar44, thank you. It's great to hear somebody understanding my mistake.
I will definitely post here when I get a response from Nintendo. Until then, let's just all calm down. If the Nintendo customer service reacts like I expect a customer service to react, everything will be fine. Otherwise, I'll be a little disappointed, of course. But there's no need to blame everybody for something here, it just was a little mistake I made, nothing more, nothing less.
Do people ever read the terms and conditions? All these angry people would be feeling different if they messed up. You should get the free game but ultimately it is up to Nintendo because the rules werent followed. Just wait and see. Its not the end of the world if u dont get a free game.
The lack of sympathy on this thread is pretty shocking. This is a Nintendo forum, I suggest looking elsewhere for a spirited debate about the nature and role of customer service. I'm sorry for those who have had this happen to them and I think its completely reasonable that Nintendo compensate for this. The promotion as advertised does not emphasize the arbitrary time constraint. I also think that it is Nintendo's best interest to keep the Wii U userbase somewhat satisfied, with the current sales struggle the system is experiencing.
Good luck OP!
3DS (Playing): Bravely Default, Conception II, DKCR, SMT:IV
3DS Wishlist: Kirby TD, Smash, Pokemon AS, Fantasy Life, Persona Q, Etrian Odyssey Untold
Wii U (Playing): Mario Kart 8, Wind Waker HD, Monster Hunter 3U, DKCTF, Zombi U, Shovel Knight
Wii U Wishlist: Bayonetta 2, Hy...
I read them because I am not a very trusting person when it comes to companies other than Amazon.
I suspect Nintendo will do it. (I would like to know if they don't because although lots of companies have offers that are deliberately misleading I didn't think Nintendo was one of them.)
“30fps Is Not a Good Artistic Decision, It's a Failure”
Freedom of the press is for those who happen to own one.
I don't understand how people like you can't understand how easily he could have made this error and why it's clearly in Nintendo's best interest to rectify the situation.
So its their best interest not to have rules and regulations? Ok then that makes sense. The put those regulations there for a reason now didn't they?
So then I should by MK 8 this December and expect a free game. Good to know that.
Rules have to serve a purpose in order to be justifiable and it's entirely reasonable to waive them over issues concerning semantics. This literally happens all the time. We don't have to argue anymore as i almost guarantee this fellow will get his game for the reasons i highlighted, just as others in similar situations have commented on having their own issues rectified. Also i must insist it's a terrible practice to reply to somebodies criticism without addressing the points they made, your last comment shows you clearly did not even attempt to understand my position. However since i know how to properly debate you'll see i addressed your concerns with my position despite your adversion to discussing your issues with my position. As Ghandi said "be the change in the world you want to see", and i'd like to see people learn how to properly rebutt a postion contrary to their own as opposed to responding with comments used to justify only their own viewpoint and sarcasm as masquerading as a rebuttal. If you read my comment you would see my comments regarding "principle and motives" would not make your claims of buying MK8 in December a rational response to what i wrote.
Oh I am sure that Nintendo will give the OP his game, I would be surprised if they didn't actually and held him to the fine print. It just make me wonder why companies have terms and conditions if they aren't going to enforce them.
RetiredPush Square Moderator and all around retro gamer.
Oh I am sure that Nintendo will give the OP his game, I would be surprised if they didn't actually and held him to the fine print. It just make me wonder why companies have terms and conditions if they aren't going to enforce them.
RetiredPush Square Moderator and all around retro gamer.
Oh I am sure that Nintendo will give the OP his game, I would be surprised if they didn't actually and held him to the fine print. It just make me wonder why companies have terms and conditions if they aren't going to enforce them.
RetiredPush Square Moderator and all around retro gamer.
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Topic: Damn, registered the MK8 PIN too early!
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