Wii U Forum

Topic: Just to let you guys know

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DePapier

21. Posted:

banacheck wrote:

It is recommended that if you should ever experience a fault with your console(s), that you book them in for repair with us, so that your online purchases (and save data) is retained.

I don't think it's a free service, so how much? & what if you've still got warrant or bought a 2 year warrant?

You'll have to ask customer-support@nintendo.co.uk for most of these questions. But if I can tell you something from my own viewpoint it is to NEVER buy extra warranty from retailers for your Nintendo products. As the e-mail I received demonstrates, you want to have your Nintendo stuff taken cared by Nintendo, so you definitely want to avoid anything that would stir you to contact your retailer about your Nintendo consoles.

https://miiverse.nintendo.net/users/Luther
https://miiverse.nintendo.net/users/Therlu

http://www.notenoughshaders.com/2013/01/15/f-zero-wii-u-lets-dream-it/
http://www.notenoughshaders.com/2013/07/01/opinion-a-suggestion-for-a-wii-u-pricing-restructure/

3DS Friend Code: 4468-2063-9396 | Nintendo Network ID: Luther

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DualWielding

22. Posted:

DePapier wrote:

banacheck wrote:

It is recommended that if you should ever experience a fault with your console(s), that you book them in for repair with us, so that your online purchases (and save data) is retained.

I don't think it's a free service, so how much? & what if you've still got warrant or bought a 2 year warrant?

You'll have to ask customer-support@nintendo.co.uk for most of these questions. But if I can tell you something from my own viewpoint it is to NEVER buy extra warranty from retailers for your Nintendo products. As the e-mail I received demonstrates, you want to have your Nintendo stuff taken cared by Nintendo, so you definitely want to avoid anything that would stir you to contact your retailer about your Nintendo consoles.

But that's where Nintendo policy of tying games to the console suck, some people would prefer to deal with their local retailer because they prefer face to face interaction and to avoid the cost and time waste of shipping the console to Nintendo, but Nintendo forces you to go through them if you don't want to lose your digital games which may put off some people of buying digital, they need to sort their DRM ASAP or they'll never be competitive as a digital distribution plataform

PSN: Fertheseeker

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SCAR392

23. Posted:

@ferthepoet
If your console has a problem, it's still better to just contact Nintendo. A 2-year warranty from Best Buy costs $80.
The warranty that Nintendo gives for their consoles lasts 1 year(1.25 years with the warranty) and it's free. Repairs for products out of warranty cost $80.

I could buy the Wii U, and if it breaks 5 years down the road, I can pay less than a 4 year warranty at Best Buy($160) to just have Nintendo fix it out of warranty. DRM aside, it's still better to go through Nintendo as the cheapest and more convenient option.

Even if they made the DRM more flexible, it's still cheaper to go through Nintendo. Once that in-store warranty is up, you basically paid for nothing. I've had that happen, and they won't replace stuff with the basic plans if you break it on purpose.

EDIT: Overall, all you're saving is a week worth of time, so that Best Buy can just throw away the console and hand over a new one. Nintendo fixes them. It just so happens their DRM kind of requires you to send it to them anyway.

Edited on by SCAR392

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MAB

24. Posted:

Yeah some people don't realise the amount of cash they waste with these game store warranty because a Nintendo product will never be faulty unlike a other gaming system... The salesperson just rubs their hands together thinking 'ha ha! another sucker pays up for no reason' ;)

I would rather pay $80 and wait a week or two then spend $400 for another system and have to download all my games again (which would take a week to do anyway) ;)

MAB

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SCAR392

25. Posted:

Plus, Nintendo renews your warranty after it's been repaired in or out of warranty. Unless you think you'll be breaking your console from normal wear and tear 3 years in a row within 4 years, it's not worth it.

I'm pretty sure no one will believe you that 3 consoles have broken in a span of 4 years from normal wear and tear.

They're jerks at Best Buy anyway, sometimes. I had a warranty on my DS Lite, and the R button stopped working, so I brought it in. They did a test that didn't even use the R button(they tested it with a DS Dora the Explorer game) and told me they couldn't replace it. I was with my dad(I was 15 yo, so my childness didn't work anymore), and he yelled at the manager after I told him they lied to us.
They got kinda pissed off, and tried to deny the product I chose as a replacement. They're supposed to give you a gift card to choose whatever you want of equal value, and they ended up unboxing my new Pokemon DS Lite I chose and tried to take the extra things in the box away.
The manager told them they were stupid and I got what I was supposed to.

Also, Rocketfish has a partnership with Best Buy, so their products are covered by a lifetime warranty in store. They argued that they didn't do that when I tried to return a Rocketfish HDMI cable I got in a console bundle SKU, so I called Rocketfish right in front of them and they sorted it out after 40 minutes of being at the customer service center.

Those are just some examples of how an in-store warranty can just as easily be ignored even if you paid for it. The whole thing is just stupid.
Ship to Nintendo, save money, and wait a week, or pay extra and still possibly have deal with BS at the store and not get your digital stuff back. It depends on who's working, too.

Nintendo will give you an entirely new console if they can't fix it, or can't fix it to meet the time assigned to each repair, and will put your digital purchases on the new console.

Edited on by SCAR392

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banacheck

26. Posted:

I'll stick to the warranty, i've had 3 systems break down on me and always got a new system from the retailers i got the console from. Thay don't try & fix it thay'll take your old console, and give you a new system minus the warranty.

I'm pretty sure no one will believe you that 3 consoles have broken in a span of 4 years from normal wear and tear.

Obviously you've never owned the 360 when it first came out, retailers where fully aware of the 360 RROD. Some of them consoles didn't last three months, never mind four years.

Edited on by banacheck

banacheck

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DePapier

27. Posted:

banacheck wrote:

I'll stick to the warranty, i've had 3 systems break down on me and always got a new system from the retailers i got the console from.

Please tell me in all honesty: were any of those consoles Nintendo consoles?

Edited on by DePapier

https://miiverse.nintendo.net/users/Luther
https://miiverse.nintendo.net/users/Therlu

http://www.notenoughshaders.com/2013/01/15/f-zero-wii-u-lets-dream-it/
http://www.notenoughshaders.com/2013/07/01/opinion-a-suggestion-for-a-wii-u-pricing-restructure/

3DS Friend Code: 4468-2063-9396 | Nintendo Network ID: Luther

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SCAR392

28. Posted:

banacheck wrote:

I'll stick to the warranty, i've had 3 systems break down on me and always got a new system from the retailers i got the console from. Thay don't try & fix it thay'll take your old console, and give you a new system minus the warranty.

I'm pretty sure no one will believe you that 3 consoles have broken in a span of 4 years from normal wear and tear.

Obviously you've never owned the 360 when it first came out, retailers where fully aware of the 360 RROD. Some of them consoles didn't last three months, never mind four years.

The Wii U isn't an Xbox 360, soooo... Also, if you have a Wii U, I'm pretty sure you'll want your games back for the time being. The NNIDs technically track your purchases already, there's just no way to transfer or share purchases as of yet on the user end.

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DePapier

29. Posted:

Btw, @SCAR392, thanks for the warranty explaining, I think it truly was needed.

https://miiverse.nintendo.net/users/Luther
https://miiverse.nintendo.net/users/Therlu

http://www.notenoughshaders.com/2013/01/15/f-zero-wii-u-lets-dream-it/
http://www.notenoughshaders.com/2013/07/01/opinion-a-suggestion-for-a-wii-u-pricing-restructure/

3DS Friend Code: 4468-2063-9396 | Nintendo Network ID: Luther

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SCAR392

30. Posted:

DePapier wrote:

Btw, @SCAR392, thanks for the warranty explaining, I think it truly was needed.

I'm sure some people understand, but alot of the time, it's the same exact people that always argue.

That's why it's hard to determine who's a troll. We've been over so much of the same stuff so many times. You would think people would understand stuff by now.

People at GameSpot still think the Wii U is weaker than the Xbox 360. At this point, I think people are just trolling, TBH, or they seriously can't think.

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DePapier

31. Posted:

I understand you completely SCAR, but quite frankly, I think they were made that way:
http://www.notenoughshaders.com/2013/05/18/wii-u-two-years-of...

https://miiverse.nintendo.net/users/Luther
https://miiverse.nintendo.net/users/Therlu

http://www.notenoughshaders.com/2013/01/15/f-zero-wii-u-lets-dream-it/
http://www.notenoughshaders.com/2013/07/01/opinion-a-suggestion-for-a-wii-u-pricing-restructure/

3DS Friend Code: 4468-2063-9396 | Nintendo Network ID: Luther

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SCAR392

32. Posted:

DePapier wrote:

I understand you completely SCAR, but quite frankly, I think they were made that way:
http://www.notenoughshaders.com/2013/05/18/wii-u-two-years-of...

I read it. Honestly, I started realizing those kinds of negative articles were BS when I was like 15. Games like Smash Bros, Mario, etc. were enough for me.
I was a Wii only owner until the slim versions of the Xbox 360 and PS3 came out. I knew how much I didn't like PS2, and I know how bad Xbox had done in 6th gen, so I didn't bother with anything else besides Nintendo for the longest time.
Once Xbox 360 had a ton of games later in it's life, I was in. The PS3 was literally bought as a bluray player.

I guess I can see how negative coverage can affect a viewpoint, but that's my point about how people can't think for themselves.
That dust bit got old before it even took effect, IMO.
Also, people don't look at relevant numbers. Some people joke how the Xbox One is a stupid name, too, and how 4 is better than One. I guess it's not out of the question that people actually think that way then.

Edited on by SCAR392

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banacheck

33. Posted:

I've had a DS Lite break at the hinge, again as long as you have warranty you can take that system back to the retailer you've got it from for a replacement. Thats what i've always have done & no SCAR some of use are not trolling, so before you start accusing people of trolling make sure you have your facts right.

I've only buy physical copys of games, but i don't like Nintendos policy is that a crime?

Edited on by banacheck

banacheck

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DudeSean

34. Posted:

SCAR392 wrote:

Also, people don't look at relevant numbers. Some people joke how the Xbox One is a stupid name, too, and how 4 is better than One. I guess it's not out of the question that people actually think that way then.

The next Nintendo system should just be called the NES7. Why get a ps5 when you could get an NES7? And who knows what number xbox will pick out of the air for their next console... xbox -53?

DudeSean

Nintendo Network ID: DudeSean

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DePapier

35. Posted:

What have you guys just made of my conversation...

Anyway, gotta sleep, ttyl.

https://miiverse.nintendo.net/users/Luther
https://miiverse.nintendo.net/users/Therlu

http://www.notenoughshaders.com/2013/01/15/f-zero-wii-u-lets-dream-it/
http://www.notenoughshaders.com/2013/07/01/opinion-a-suggestion-for-a-wii-u-pricing-restructure/

3DS Friend Code: 4468-2063-9396 | Nintendo Network ID: Luther

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SCAR392

36. Posted:

banacheck wrote:

I've had a DS Lite break at the hinge, again as long as you have warranty you can take that system back to the retailer you've got it from for a replacement. Thats what i've always have done & no SCAR some of use are not trolling, so before you start accusing people of trolling make sure you have your facts right.

I've only buy physical copys of games, but i don't like Nintendos policy is that a crime?

It seems that way, though, because people like me want the digital versions. Nintendo's DRM isn't as good as it could be, but there are ways to get good service.
You can't take your 3DS or Wii U to the store and get a replacement with your purchases on them if your system is legitimately broken. NNIDs haven't really taken full affect, but I'm sure it's on the way.

I do have my facts straight, that's why whenever I see BS posts, I feel like I should respond to straighten things out. It's just annoying how we have to discuss the exact same "Is Wii U weak?", "When will Wii U pick?" up, etc topics constantly. No one ever changes their stance, so it's kinda pointless.

Edited on by SCAR392

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MAB

37. Posted:

@SCAR Because the WiiU might not be as powerful as a PS360 but I don't really know for certain yet... It hasn't sold 100 million units in 8 months so that means it is doomsville... My purchases aren't tied to a account but I always bang on about liking physical anyway but at least I have options so Nintendo are bad ;)

Edited on by WaLzgi

MAB

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DePapier

38. Posted:

Folks, you know, I made this thread to straighten things up on how to deal with your faulty Nintendo consoles. From the email I received from Nintendo, I don't want to ever have to deal with this BS at least on this website ever again. If some are unhappy with this, that's their issue: at least now you know what to do. Thanks to SCAR we even provided you with practical ways to avoid getting abused by retailers on your Nintendo purchases.

So if somebody in here wants to stick to discussing how the competition supposedly does it better or anything, please do so OUT of my thread.

Thank you.

Edited on by DePapier

https://miiverse.nintendo.net/users/Luther
https://miiverse.nintendo.net/users/Therlu

http://www.notenoughshaders.com/2013/01/15/f-zero-wii-u-lets-dream-it/
http://www.notenoughshaders.com/2013/07/01/opinion-a-suggestion-for-a-wii-u-pricing-restructure/

3DS Friend Code: 4468-2063-9396 | Nintendo Network ID: Luther

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banacheck

39. Posted:

SCAR392
You can't take your 3DS or Wii U to the store and get a replacement

I don't know what the laws are in the US but the laws over here are under the sales of good act 1979, is many retailers will offer a replacement, repair or refund without question, especially if the item is relatively new.

banacheck

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Reala

40. Posted:

DePapier wrote:

So if somebody in here wants to stick to discussing how the competition supposedly does it better or anything, do so OUT of my thread.

You may have made the thread but you posted it on a public forum meaning it belongs to the forum not you, you have no right to dictate who may or may not respond to it, if someone is clearly breaking the rules then report it and let the staff deal with it, but as I said you cannot dictate the how people respond to it.

Reala