Topic: Anyone had problems with Nintendo Repairs?

I recently had to send off my Wii to the Nintendo Repair service to get it all fixed up, because the disc drive was completely busted. Ok, simple problem, happens to a lot of people who have had their Wiis for a while (had mine for four years), so I sent it off to Dr. Mario to get it fixed, and a week and a bit later I got it back.

Ok, so I just plug in all of the cables and... Black screen. Ok, my component cable must be broken. Let’s try my composite cable and... Black screen. Take the scart adapter off my composite cable maybe? Black screen. They freaking sent me back my Wii, and they made it even worse.

So I called the Nintendo Support Team, they were really nice, and I just posted it back earlier today (with a lot of bubble wrap). All good. But I just want to ask people if anything like this has happened to them before? They said it was just a "one-off thing and it never happened before", but I just want to know if they were telling the truth. Everything that I have heard about them is very good, they even gave my friend a brand new DS for £20 when he spilt orange juice on it. Has anyone had any bad experiences with them?

(...)and a week and a bit later I got it back.

That was too fast, tbh. But don't be so suspicious...I'm pretty sure they will do their best to fix it.

I callede them a year ago about getting my DS fixed since the hinges were broken and they gave me an estimate of $75 dollars! (it was way past warrenty) No way was I going to pay that much when a new one was around $125, thats what caused me to decided to start trading stuff in at Gamestop and saving money for a 3ds which in the end was a good thing, but I kinf of thought that was rediculious just how much they wanted.

I've never had any problems with repairs - thankfully, I've only had to contact them three times about various issues, two related to the Wii. The first time I sent it in they fixed it, but unfortunately it got pretty badly damaged in transit despite being well packaged, so they asked me to send it back the same day, which I did - got it back about three days later in pristine condition.

So yeah. Clean record here. One "bad" experience, if you can even call it that, but it wasn't Nintendo's fault.

I sent in my wii and 3DS and they came back fine. Just be sure to send it in if you feel like there will be safe driving conditions during that time (ex: Don't send it in during a snowstorm)

I've sent my Wii in twice in the past. Both times, Super Smash Bros. Brawl broke the lens. The first time, the Wii jumped up of its stand and popped! The second time Brawl broke my Wii, Nintendo offered a brand new Wii with a choice of colour! I turned it down for a straight repair because it was bought for me specially by a family member and I wanted to keep my original console.

On both occasions, Nintendo were excellent. I can't fault them at all. They fixed the lens, checked the plugs and cables AND even cleaned it! Customer service was the best I've ever used. Nice and speedy and completely professional.

I sent in my DSi once because the touch screen wasn't responding correctly and they were very good with the repair.

@Mercury9, I wonder how Nintendo would charge for just cleaning out the inside of a Wii console. My cooling fan has a good amount of dust caked onto it. Which I've been unable to blow off. I'm sure inside my Wii console has to be fairly dirty as well. Dust is a really efficient way of burning out a circuit board, and I don't know of any officially licensed internal cleaning kits.

I was charged solely on the cost of a new lens. Everything else they did was complimentary and free.
A very slightly damp cotton bud/Q-tip is a good way but my Wii's fan was spotless after Nintendo had finished with it.

It seems the best way of cleaning it completely is by opening it. Maybe you could contact them about cleaning it?

Amazingly, they did not charge me at all for the (failed) fix they did, and that was with new parts in the disc drive. Maybe it was a small part, or maybe they just forgot to charge me. Either way, I'm happy that I don't have to go through the trouble of getting a refund on a failed repair.

I live in the UK, so maybe the repair-system is different where you live though.

I've had my Wii since launch, and the only time I've had to send it off was when Brawl wouldn't work.
It was all quick and easy and had it back before I knew it (and they replaced my broken Gamecube controller cover).

When my DSi's R button stopped working probably, I called them up, and they told me to get EB Games to deal with it as I bought it from them.
Then I went to EB Games and they told me that I need to contact Nintendo.
I just gave up then and went back to playing my DS Lite, which is superior to the DSi anyway.

In the UK Nintendo subcontracts with another outfit (Code-something?) - anyway I never had an issue, but everybody makes mistakes!

I sent my Wii in twice, both went smoothly. First time was for loud noises, they sent it back and it seemed fixed for a while. Later on I started noticing the common overheating issues and graphical issues. I sent it back in and got a replacement Wii with all of my content copied over.

Both times were free since I was under warranty. Actually, the warranty was close to expiring the first time I sent it in. Luckily they renewed my warranty so the 2nd time was free as well.

2 years ago I sent in my DS to Nintendo because the charger plug didn't charge anymore. The warranty was already expired, so I payed 69€ for an exchange of the motherboard. I had to wait 1 month for the DS to get repaired. Nintendo used UPS at that time . My DS just suddenly disappeared on the way from the delivering station to my address... So I had to wait 1 1/2 months more for a totally new DS. The top screen doesn't display anything if it isn't in one specific spot.

Just recently I had to send in my 3DS, because it stopped working all of the sudden. This time warranty wasn't expired, Nintendo exchanged my motherboard and send it back to me in 1 1/2 weeks, but without contacting me. I had to call them several times to find out anything.
They didn't transfer all the Data. I had to redownload 2 games and all my Mii Data is gone for good... bye bye my Satoru Iwata with golden pants... all puzzle pieces gone... sucks really hard...

I've only had to deal with them once (thankfully). My Wii's disc drive broke on Christmas Day, so I contacted them to send it off. My warranty had expired, but they still fixed it for free.

So a pretty positive experience for me!

i sent my wii in for disc drive also... my original wii never froze in games....but ever since i got my new lense it freezes very rarely now on a game from time to time.

And your download and save data is ok? You can demand Nintendo if they trash your digital info.

Yep, everything is fine luckily. Good thing as well since I just started my Skyward Sword Hero Mode and I have a load of Virtual Console games

Sent my Wii off for repairs earlier this month due to disc-drive issues and some seriously awful noise when a disc was spinning. Its a 1st issue Wii from way back at launch, so I'm surprised it made it this long without imploding. Their customer service rep on the phone was very nice and helpful with everything. The repairs and shipping cost came out to $89 with a new warranty for 1 year. Got the Wii back 2 weeks after shipping it out and now it purrs like a kitten (really it doesn't make any noise at all), all data remained intact, and haven't had a disc-read error since.