Topic: got a used game when I ordered a new one.

Ordered a DS game online as new, but what I got was a used copy. they had deleted all the saves, but some unlockables were still unlocked unaffected by the saves, the manual is slightly dented and the game wasn't even tucked in box correctly. So basically they had tried to cover it up but failed miserably.

I mailed them today about it, but here's my question, it's in generally good condition what do I need to worry about? The OCD in me is telling me that it will suddenly break somehow but i dunno.. it's in working condition but still.. I told them in the mail that I would be expecting a new copy or the new/used money difference back, but since the game is out of print i'm not keeping my hopes up.

Isn't it like fraud selling used games as new? And what can I expect in terms of "rights" if they do not care, seeing as I live in Sweden and I ordered from the UK..

Anyways, a bit bummed out about it..

There's a TON of illegal copies of DS games on the market.

I'd check to see if it's a fake or not.

it looks very much like an original copy, only used. the manual and everything is not a copy either so.

That's not nice! If you don't want to send it back, fight for the difference in value. Fight!

Well if ur sure then I'd call the online store where you bought it (unless it was Ebay or something) and ask them about it.

You'r right, if they don't have a new copy of the game i'd rather keep it since it was the only store in which I could actually find it in. However, I realize i've been duped and will expect to get at least something back for it.

In the event that they do wish to replace it with a new copy, how would they go about it? Would I have to send my copy back first, or will I get the new one with an included return slip. I'm not too comfortable sending it back without first knowing for sure I will actually get one back, not after how they sold me a used copy i wouldn't trust them.

Just hoping this is a mix-up on their part and they will set it straight though, still haven't received a reply of my e-mail..

Yeah I'd wait for the replacement copy before sending yours off, you already know they are not to be trusted. Otherwise, just try and get a bit of cash off them and generally be a bit of a pain in the ass. Go on about some large purchase you wanted to make through them, make them sorry... ha!

I notice you haven't name dropped yet.

I wouldn't namedrop until I have at least heard what they have to say about it..

Well good luck anyway.

depending on the game, if it's OOP and i know for a fact the copy i received is genuine, I'd be more likely to request the difference between the new and used prices to be credited back to me instead of sending it back and demanding a brand new MIB/sealed copy. as irken already mentioned, there's so many fakes out there in circulation that it can be hard to know if you're buying a genuine copy sometimes, i'd rather have a used genuine copy than a mint fake.

My thoughts exactly. It doesn't make it less okay though, since I should have received neither a copy or a genuine used one but if it's the best i'll get then i'm happy I got it in such good condition afterall, used or not.

Either way, how would I know if it's a pirated copy? As far as I can tell aside from the actual images, everything from the cartridge, box and manual are basically identical in quality and placement of various hard etched numbers to my other games. Nothing that raises any suspicion of foul play, but then again i've never been in the situation of ever having to doubt since all my other games are brand new from a respected Swedish retailer so I wouldn't really know where to look besides where I already have.

i hope they at least give you the difference between used and new prices back. though i'd be happy to keep the genuine game, i wouldn't be happy for them to keep the difference when it was obviously used. :/

as for figuring out its authenticity, what game are we talking about? besides the fact that the pirates tend to go for more popular or rare OOP titles (Tetris DS, Mario & Luigi: Partners in Time) or games that are still in print and are still very popular (Mario Kart DS), the best way to figure out whether your game is genuine or not is probably going to be the manual... are the fonts on the warnings and stuff all of similar quality? any spelling errors? Mine had a 'Rapetitive Motion Injuries and Eyestrain' warning, lol... that (and other errors in the manual) was the biggest tip-off for me, but there are others, like the positioning of the stamped numbers on the back (if they're there, they should be horizontal), the quality and shape/positioning of the sticker on the front, and the quality of the cart overall in comparison with an actual DS cart.

I doubt the copy is a pirated one, I checked everything and it checks out. I'm not sure how else I can make myself sure, or if I even need too.

Got my e-mail from them, it was a generic automated response on how I return my game and after that I have to ask for a refund when they have the game in their possession again. They sent me a damn used game instead of a new one it's fraud and I get an automated response? Namedropping time, gameseek.co.uk stay away from them..

Usually it's not too hard to spot a pirated copy, between the off-kilter labels or printing and other minor things like that . If all seems correct, it's probably just a used copy.

BTW, very respectable of you to hold back on name-dropping until their non-responsiveness. Kudos.

Even if it's an Original Copy, Having A New Game that isn't used has a Major Difference

It depends on how "used" it is.

sorry if you paid for a game new you should get it NEW no matter what.

@shpydar it all checks out to me, and thank you.
@Iz2009 it's in good condition, few scratches on the sticker of the cartridge, and evidence of that the manual has been read a few times but that's to be expected.
@justyouraveragebleh and @ Jangonov I know, right?

Since the game is out of print, I replied saying I would like to see the new copy in my hands before I send this one back, since I really cannot trust them and i made that clear. Hopefully they go along with it, if not i'll just cut my losses and be happy a slob didn't own it before I did at least.