Topic: Nintendo and there bad customer over the phone customer service UK

Nintendo and there bad customer over the phone customer service UK

Okay this is the third time i have called Nintendo and have been meet with a depressed sounding could not give to f's women.

First i asked her does Black Friday end 12 Sunday midnight or 12 Monday Midnight. She told me to look online as she does not know. More like can not be asked to find out.

Second if i ordered something at 1am in the morning will it be sent out that day. Even though it says on there site ordered before 9am and get it the next day. She said no and something about 24 hour. So Basically sticking to a script that is wrong.

Also of a separate occasion i asked how much Earthbound is on the Nintendo E shop UK. She said it was not on there. Even after i told her it was and brought it later that day. So more sticking to a script and not looking in to anything.

Could they not show a little effort and not sound so depressed and fed up over the phone. I work in retail and i am never like that.

It is clear that Nintendo do not use gamer as there customer support. They use the kind of people that look down on gaming and find gaming and gamers childish which sucks. As i said i own a Nes before and she said nothing just okay. She did not even know what the NES is and she works for Nintendo. It annoys me so much. They could get someone so much better for such a job! Also remember i am talking about Nintendo Uk here.

I don't see why you needed clarification about this point.

@shaneoh: I wanted to double check it. It just annoys me so much. Why not get someone who is passionate about the job i would be working for Nintendo even if it was on the phone. Or at least get a gamer for the job. Sorry i just need to vent XD

They are just a regular person doing a job. Sounds like you were giving them a hard time honestly. They probably complained about you to their coworkers afterwards

@faint: No i was very Polite as i work in Retail myself. I said thank you for everything i never said one thing bad. Or even questioned what she said or gave any attitude. To be Honest in retail we are told what makes good customer service and what makes bad costumer service. The tone of your voice can change everything. All i am saying is that it is not that hard to just sound happy and like you give a dam. When you talk to someone over the phone. I do when i pick up calls.

Eh. I've worked in a call centre before. Worst. Job. Ever.

I don't blame them for sounding annoyed or uninterested.

TBH I don't know why you needed to ring Nintendo customer support over this let alone ring them THREE times for these sort of issues. It's really not what they're there for and these are things you could have just looked up yourself. The only reason you should be ringing them up is if you have an issue with one of their products. Specifically an issue of the "I can't resolve this without your help" kind.

I think it's pretty understandable why they weren't particularly helpful.