Animal Crossing: New Horizons: Hotel Guide - Tickets, Tourists, DIY Requests, Grams' Catalog Item List

The Resort Hotel is one of the additions to New Horizons that came with the 3.0.0 Animal Crossing 2026 update. Run by Kapp'n's family, it lets you arrange and decorate suites for rewards and items that you can't find anywhere else in the game.

In this guide, we'll take you through how to get the hotel on your island, what decorating the rooms involves, and the rewards you can get for doing so.

Resort Hotel Guide

Where is the Hotel?

Assuming you've met the unlock requirements, the hotel is located on the pier next to Kapp'n's boat.

The exact hotel location will vary depending on where the pier is on your island. Check your map and look for a little wooden jetty.

On arrival, you'll meet a familiar face and the family of the resident kappa and boat tour extraordinaire, Kapp'n.

How do you unlock the Hotel in ACNH?

If you're new to the game or you've started afresh with a new island, the exact unlock conditions for the hotel are uncertain at the moment.

Kapp'n himself appears on your pier once you have achieved a three-star rating (minimum) for your island, and we would assume the hotel appears then, too. However, we'll need to confirm that on a new save, so don't take that as gospel!

For players who have progressed enough through the game already, starting it after downloading the update will prompt Isabelle to flag the new hotel in her morning announcement.

We'll update this section when we've discovered the exact unlock conditions for the hotel.

What to do first

Talk to Leilani (you won't be able to go upstairs until you do) and she'll take you to room 1.

She'll instruct you to "decorate the room so it looks nice." If you've redecorated your own home or played the Happy Home Paradise DLC, it's exactly the same principle. Press down on the D-pad to enter Decorating Mode (and use the mouse if you're playing the Switch 2 Edition) for a much easier time.

How to decorate rooms

Leilani wants eight different hotel rooms done up. She's prepared various themes for you to consider while decorating, the first one being a seaside room. Later on, you'll have different options - see the next section for the full list.

Hit down on the D-pad to enter decorating mode (you can do it manually, but it's awkward and time-consuming). Hitting right on the D-pad in either mode will show Recommended items, so fill the room with the appropriate furniture and items.

Tip: We dumped things in the room haphazardly and Leilani still called the results "wonderful". As long as you choose Recommended items and don't block the entrance, you should be fine.

Once finished, snap a picture with your camera app as instructed and you'll return to the lobby. The first hotel guest will arrive, Leilani will pay you 200 tickets, and the stairs will be open to visit any room you've decorated, occupied or otherwise.

To decorate more rooms (and earn more tickets), speak to Leilani. She will give you the choice of two themes, so pick whichever you prefer and decorate in the same way as before. To begin with, you can unlock and furnish two rooms per day until you have a total of eight. Once you have all the regular hotel rooms, a VIP room becomes available. (Scroll down for more info on that.)

Once all rooms are unlocked and decorated, you have the option to redecorate any room once a day.

Room Decoration Themes

After the first room, Leilani gives you two themes to choose from for each subsequent room.

Regular Room Themes

Here are all the possible room themes for the eight regular rooms:

• Antique Room
• Diner Room
• Dreamy Room
• Exquisite Room
• Frozen Room
• Japanese Room
• Japanese-Retro Room
• Kiddie Room
• Lodge Room
• Luxurious Room
• Modern Room
• Ranch Room
• Seaside Room
• Simple Room
• Skyscraper Room

VIP Room Themes

And here are the themes for the VIP room (scroll down for more info on that!):

• Amusement-Park Room
• Ancient Room
• Arcade Room
• Autumn-Leaves Room
• Birthday-Party Room
• Café-Terrace Room
• Construction Room
• Cityscape Room
• Club Room
• Family-Restaurant Room
• Fruit Room
• Halloween Room
• Hospital Room
• Japanese-Garden Room
• Jungle Room
• Laboratory Room
• Library Room
• Mermaid Room
• Park Room
• Picnic Room
• Pirate Room
• Restaurant Room
• Soda-Shop Room
• School Room
• Spa Room
• Spaceship Room
• Stellar Room
• Summer-Festival Room
• Toy Day Room
• Underwater Room

What are the Hotel Tickets for?

Hotel tickets are used to buy souvenirs from Grams in the hotel lobby. Redeeming hotel tickets is the only way to get these exclusive items.

Grams will have new items every day. She also has items you can order from her catalog(ue), although they'll be sent to your home by mail, arriving the following day. As with Nook items ordered from Resident Services, you can only order a maximum of five items per day.

Catalog items cost more than what she has on display, too. For example, the Hotel pennant costs 15 tickets if you order it, but only 10 if she has it on display.

Speak to Grams to see the full catalog of exclusive items, which will expand three times with new stock (including retro Nintendo consoles) through decorating more rooms and increasing its "island brand recognition".

Check out our list of every item in Grams' catalog at the bottom of the page.

What are the mannequins for?

After the hotel has opened, from day two you're able to dress the mannequins in outfits that anyone visiting your island — hotel guests or your real-life friends alike — can borrow.

You'll then see the tourists out and about on your island wearing one of the displayed outfits. These can include custom designs, if you like.

VIP Room - How to invite amiibo guests

Speaking with Leilani after unlocking all eight hotel rooms, she will open up the special VIP room.

You can decorate the VIP room how you like from a larger selection of themes (see the list above).

The first time, Leilani asks you to choose which current guest to bump up to VIP, but afterwards you can use the amiibo scanner on her desk to invite any Animal Crossing amiibo characters to stay in the VIP suite.

Taking tourists to the Hotel

Sometimes you'll stumble on a visitor on your island who didn't book a room prior to arriving.

Speak to them and you'll get the option to take them to the hotel (the screen irises out when you accept; you don't actually have to lead them there).

Once there, you can sign them into a standard room or the VIP room. Decorate it and Leilani will transfer 300 Hotel Tickets for your trouble.

DIY Requests (another way to get Hotel Tickets)

Stepping outside the hotel after purchasing an item from Grams, Tom Nook will explain all about DIY Requests.

Essentially, crafting the requested items and depositing them in the Donation Box on the pier for Kapp'n to deliver elsewhere will net you Hotel Tickets to redeem for items of your choosing.

Tip: It's a good idea to put a DIY workbench on the beach next to the pier. This will significantly speed up your crafting and depositing!

You can track DIY Requests via the DIY Recipes app on your phone (hit 'ZL' to find it). When a request is complete, new ones replace it. Some requests may require crafting multiple copies of the item.

DIY Requests reset every Monday. Some offer 2x the number of tickets, and the items tend to get more complicated to craft - but ticket rewards increase commensurately. A simple fishing rod gets you 10 hotel tickets, whereas a Stonework kitchen gives you 165.

As you cross certain thresholds, Kapp'n will periodically gift you tickets, and you'll unlock Nook Miles and stamps, too.

Tip: If you're running out of wood for your crafting, remember that a Stone Axe is your friend! You can hit any tree on your island three times for wood and it won't chop down the tree - unlike a regular Axe.

Fulfilling DIY requests expands your island's renown as a hot tourist destination and unlocks new exclusive items to buy in Grams' catalogue.

Hotel Items Full List - Everything in Grams' Catalog

Here is a full list of every souvenir you can get in the Resort Hotel. Click on the Headings to order alphabetically by item name or type, or by ticket price.

Note: You don't have access to all items immediately (including the playable retro Nintendo consoles, which will appear on a 'Special' tab).
The exact unlock conditions for the retro consoles are unclear - after unlocking all the rooms and the VIP room and donating a lot of crafted materials to Kapp'n, Grams told us — one week after opening the hotel — that she'd found some rare items and expanded her stock to its maximum.

Hopefully that's been helpful. Let us know below if you have any questions, and check out our Animal Crossing guide hub for more info and answers about the game and the 3.0.0 update.