Wii U Forum

Topic: GamePad touchscreen just stopped working right [EU]

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Moshugan

1. Posted:

Yay, I just got my new shiny Wii U Premium edition tonight!
We unboxed it with my pals and marveled at the awesome GamePad. We carefully set it up, but skipped system update for now.
We played Nintendo Land, laughed and had the most fun we have had for a while. Everything worked like a charm!

Then my friends left, and I decided to check the System Settings and maybe update the system firmware.
Suddenly, the GamePad screen just didn't work. I was flabbergasted.
I tried rebooting the system, but it still did not work. (On a side note, the system froze as I tried to enter the System Setting for the second time..)

The screen shows a picture, and it responds to touch in a manner, but the cursor, as it were, is locked to the left corner of the screen. If I press another place in the screen, the hand cursor moves to the middle of the left corner and the place I'm pressing. As it is, it's unusable. Buttons and Wii remotes work alright.

WHAT DO?
Do I really have to send the machine to warranty? It'll take a month before I get a replacement...
I'm SO mad right now. I'm 25 so I can ''take it'', but I'm just really mad and dissappointed...
Why did I get the dud? Is there anything I can do? Could I recalibrate the Pad somehow?

EDIT: Problem solved, it was just some grain of dirt under the rim of the GamePad screen pressing it down at that point. LOL!

Edited on by Moshugan

Games are for man, as water is for flowers.
One day I shall beat my Backloggery!

Nintendo Network ID: Moshugan

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Ryno

2. Posted:

Have you recharged the batteries since using it?

What Would Duane Do?
“I’m just about that action, boss"
Rynoggery

Nintendo Network ID: Choryzo

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paul6891

3. Posted:

Sucks for you dude! I no this might be a dumb thing but have you tried just taking out the battery!
I hope you it tho however you manage it

Fc: 0387-8772-9947 Name: paul
Looking for new leaf friends

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Reef7009

4. Posted:

paul6891 wrote:

Sucks for you dude! I no this might be a dumb thing but have you tried just taking out the battery!
I hope you it tho however you manage it

I concur there on that advice

Reef7009

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xBASSxMONSTAx

5. Posted:

Send it back to wherever you bought it from and ask for a refund or exchange. I wouldn't go opening it up and stuff because you lose your warrenty.

But yeah if this happened to me on the first day I'd go bonkers and would start raging at Nintendo by email and phone.

Edited on by xBASSxMONSTAx

xBASSxMONSTAx

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Reef7009

6. Posted:

Where in EU are you?

Reef7009

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Reef7009

7. Posted:

If taking the battery out and/or charging , turning on off etc doesnt solve it , then it sounds like the panels knackered m8 :( take it back to store

Reef7009

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Moshugan

8. Posted:

Yeah, I'll manage, either through said operations on the battery, or through warranty, but I was SO done waiting and felt like a little kid at christmass again, so this is just a major dissappointment having to WAIT yet more... :S It's not fair. :P (Now I feel like a kid who got the wrong present for christmass, hah)
But I guess it has to happen to somebody, huh? [Curses and other profanities]
I'm just not used to Nintendo products failing. My SNES and N64 still work perfect, and I NEVER did anything to fix them.
Only once I needed to fix the analogue stick of the N64 gamepad, but I could do it MYSELF.
Wii froze on me only once. Also the Wii U GamePad rattles... but that's just the way it is.

BTW, I had Wii Menu, Netflix and Youtube already intalled when I originally booted the machine! The system version was 1.0.1.E out-of-the-box.

Games are for man, as water is for flowers.
One day I shall beat my Backloggery!

Nintendo Network ID: Moshugan

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blackside

9. Posted:

Yeh why not just get the shop to replace it

blackside

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Reef7009

10. Posted:

Are u saying the big update was pre installed?? Access to miiverse?

Reef7009

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Moshugan

11. Posted:

Reef7009 wrote:

Where in EU are you?

If taking the battery out and/or charging , turning on off etc doesnt solve it , then it sounds like the panels knackered m8 take it back to store

I'm in Finland. The sucky thing is, the store where I bought it, is located in another town, some two hour drive away. I got mine via the post. Yeah, I live in the periphery...

Games are for man, as water is for flowers.
One day I shall beat my Backloggery!

Nintendo Network ID: Moshugan

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19Robb92

12. Posted:

That sucks man.

But Nintendo should fix it, free of charge. So no worries :)

I really hope my system is fine right out of the box when I get it tomorrow.. :P

Looking forward to: Mario Kart 8

3DS Friend Code: 3007-8070-6318 | Nintendo Network ID: 19Robb92

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Moshugan

13. Posted:

Reef7009 wrote:

Are u saying the big update was pre installed?? Access to miiverse?

Well, I can't say, since the first thing we did was to play Nintendo Land. :)
I didn't get the chance to try!

Games are for man, as water is for flowers.
One day I shall beat my Backloggery!

Nintendo Network ID: Moshugan

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Moshugan

14. Posted:

19Robb92 wrote:

That sucks man.

But Nintendo should fix it, free of charge. So no worries :)

I really hope my system is fine right out of the box when I get it tomorrow.. :P

Good luck, let's hope everything goes well. For most it does. :)
I'm sure I'm just one of the misfortunate few. ;)

Games are for man, as water is for flowers.
One day I shall beat my Backloggery!

Nintendo Network ID: Moshugan

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Moshugan

15. Posted:

Now, I'll just have to get this off my mind, I have a church history exam tomorrow... :P

Edited on by Moshugan

Games are for man, as water is for flowers.
One day I shall beat my Backloggery!

Nintendo Network ID: Moshugan

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Reef7009

16. Posted:

Ah ok. can u just take the pad back?

Reef7009

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Moshugan

17. Posted:

Reef7009 wrote:

Ah ok. can u just take the pad back?

Dunno, have to call the store tomorrow. (It's 10:28 pm up here in Scandinavia)

Games are for man, as water is for flowers.
One day I shall beat my Backloggery!

Nintendo Network ID: Moshugan

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Ryno

18. Posted:

Moshugan wrote:

Yeah, I'll manage, either through said operations on the battery, or through warranty, but I was SO done waiting and felt like a little kid at christmass again, so this is just a major dissappointment having to WAIT yet more... :S It's not fair. :P (Now I feel like a kid who got the wrong present for christmass, hah)
But I guess it has to happen to somebody, huh? [Curses and other profanities]
I'm just not used to Nintendo products failing. My SNES and N64 still work perfect, and I NEVER did anything to fix them.
Only once I needed to fix the analogue stick of the N64 gamepad, but I could do it MYSELF.
Wii froze on me only once. Also the Wii U GamePad rattles... but that's just the way it is.

BTW, I had Wii Menu, Netflix and Youtube already intalled when I originally booted the machine! The system version was 1.0.1.E out-of-the-box.

So... did you try anything with battery?

That is cool you guys get all that stuff already installed.

Edited on by Ryno

What Would Duane Do?
“I’m just about that action, boss"
Rynoggery

Nintendo Network ID: Choryzo

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Reef7009

19. Posted:

If you tubes on there does that mean the big update is pre done? Anyone?

Reef7009

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OneZeoN

20. Posted:

Moshugan wrote:

Reef7009 wrote:

Ah ok. can u just take the pad back?

Dunno, have to call the store tomorrow. (It's 10:28 pm up here in Scandinavia)

I wouldnt be asking...demand it to be replaced!

If they have none in stock then get a refund and buy elsewhere
Be faulty so quickly means the store needs to sort it out even if they try fob you off to Nintendo

OneZeoN

Nintendo Network ID: OneZeoN

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