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Topic: Pro Controller Problems

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CobraNorovia

I recently got the Nintendo Switch Pro Controller at the local GameStop in New Condition and full price. I eagerly opened it up, but I immediately noticed multiple problems. Do you guys have any of these problems?

1. Straight out of the box I noticed these thick lines running from the center of all the face buttons to the circumference. They appear as grease marks, but I have yet to be successful in cleaning them off with a microfiber cloth. The marks are especially prominent on the X and B buttons. It is very noticeable in bright light, but this is one of the least of the problems.

2. There are scratches and small tears on the left analog stick. The fleshy rubber that cap the sticks are very weak to scratches, which must have appeared during production.

3. The grips for your palms make creaking sounds if you move your hands around, similar to the horrible Dualshock 3 controller of the PS3. Luckily, though, it is not as loud.

4. The directional pad on the controller is one of the worst I've seen. Each time I click the left or right buttons of the D-Pad, it is very likely it will register as a up button press. D-Pad precision is crucial in games like Breath of the Wild, where I found myself accidentally choosing a rune instead of choosing my next weapon in the middle of a Lynel fight. I tested this problem in the Settings menu.

5. The left and right triggers on the Pro Controller don't make the same sound. The left one has a satisfying click, but the right one is nearly silent. Do you have this 'problem?'

These problems are so annoying that I am thinking of getting a FastSnail converter (that is literally $16) off of Amazon so I can use my trusty Xbox One S Controller. I've dropped my Xbox controller multiple times, yet it is still not creaky like this and the Playstation and all the buttons feel solid. Were these problems caused by GameStop?I'm not angry about the price of the Pro Controller, since for NFC Amiibo support, HD Rumble, motion control, a USB cable, and a very comfortable controller, you only pay $10 extra. However, I wish the product could have been perfected in order to suit the key word in it's name; "Pro."

Also, are there any easy fixes to these problems? I would appreciate some suggestions.

CobraNorovia

cadaver138

It sounds like it's a used pad to me that's already been returned to the store once before. I was just using my pro controller and had none of these issues. I don't have any weird marks or signs of wear.
The only thing I've ever noticed wrong with my pad is when I play bomberman on it with the dpad it can sometimes get stuck walking up. But that only happens in bomberman and I can't replicate the fault on an 8bitdo pad.
But back to your issues, I'd return it to the store with the receipt and just nicely explain the issues and ask them to swap it for you.

Edited on by cadaver138

cadaver138

CobraNorovia

cadaver138 wrote:

It sounds like it's a used pad to me that's already been returned to the store once before. I was just using my pro controller and had none of these issues. I don't have any weird marks or signs of wear.
The only thing I've ever noticed wrong with my pad is when I play bomberman on it with the dpad it can sometimes get stuck walking up. But that only happens in bomberman and I can't replicate the fault on an 8bitdo pad.
But back to your issues, I'd return it to the store with the receipt and just nicely explain the issues and ask them to swap it for you.

Alright I will consider doing that. Thanks.

CobraNorovia

CobraNorovia

Pocky wrote:

I have a solution to your dpad problem, sort of... But if you’re having all these problems I suggest to return your controller and replace it.

The controllers are my no. 1 complaint about the Switch, I had problems with my Pro, and still having problems with my joy con analogs.

But anyways...

Pocky wrote:

This is definitely a design issue, I just fixed mine now.
I'm having NO problems after extensive testing. Tetris was virtually impossible to play before, now it's like a dream. For the record I had problem with every game when using the Pro dpad, using the joy con and SFC30(x2) dpad I had no trouble at all in any game.
The fix is very easy, the hardest part is opening the controller. I'm sure there are guides out there on how to do it, ifixit probably, but don't blame me if you mess anything up, take pictures of everything, keep everything sorted and be careful. And before you do anything, make sure to review your options, maybe this isn't the solution for you.
Step 1: Disassemble the controller.
Step 2: Locate the silicone pad for the dpad.
Step 3: Cut off the hollow wart in the middle, to about a little less than half of the original size. I would say cut less and test, because once you've cut it you can't take it back. But just fyi, I cut very close to the ground just so both the buttons and the tip on the dpad both touched the silicone.
Alternatively: You could try with a different pad from an old controller or something. I tried this at first but I didn't like how it fit inside, it was too loose.

Alright thanks I think I will think about a couple options but thanks for your input

CobraNorovia

Heavyarms55

I cannot believe that was a new controller. Someone at that store scammed you. Take it back and complain for sure. The Switch Pro Controller is my all time favorite controller, there is no reason to worry about these issues from a proper, new controller.

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Inertiacreep

@Heavyarms55 i doubt it, the first thing i read about it is the directional pad doesn't work and i guessed i would read that when i opened this thread and sure enough...

Inertiacreep

Heavyarms55

I have never had the slightest issue with the D pad on mine, which I picked up day 1. So I don't know what the deal is. Perhaps there was a manufacturing problem at one point and some defective units got through. But I doubt it's the norm.

Nintendo Switch FC: 4867-2891-2493
Discord: Heavyarms55#1475
Pokemon Go FC: 3838 2595 7596
Feel free to add me

Inertiacreep

i mean, i found it hard to believe nintendo would release a controller that the directional pad is jacked, but it was multiple people online with the same problem so i had no interest in the pro after i felt how good joycons feel anyway.

Inertiacreep

dharmajones93

I noticed this with the D-pad as well (right and left inputs reading as up and down). Got mine on release day and can say that I think it worked itself out, as I don't notice it anymore. Seems like with some use it settles or wears into place.

As for the other stuff, I think you got a bum controller. Mine is impeccable in every other way, by far my favorite controller.

Perhaps it is my small hands, but I don't have issues with the joy-con in the grip either, but I definitely prefer the pro controller for things like Dragon's Trap and Sonic Mania where that D-Pad is far superior.

dharmajones93

CobraNorovia

dharmajones93 wrote:

I noticed this with the D-pad as well (right and left inputs reading as up and down). Got mine on release day and can say that I think it worked itself out, as I don't notice it anymore. Seems like with some use it settles or wears into place.

As for the other stuff, I think you got a bum controller. Mine is impeccable in every other way, by far my favorite controller.

Perhaps it is my small hands, but I don't have issues with the joy-con in the grip either, but I definitely prefer the pro controller for things like Dragon's Trap and Sonic Mania where that D-Pad is far superior.

The exact same thing happened to me now! The D-Pad now seems functional, I go to the input tester and now it rarely messes up.

CobraNorovia

OorWullie

I love everything about the Pro controller except for the D-pad. It's the worst I've ever felt and can't believe Nintendo would put something like that out. Overhead Neo Geo games like Shock Troopers 1 and 2 are practically unplayable with it as are Puyo Puyo Tetris as many other have said. It's basically just my Splatoon 2 controller now which is a shame.

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