Is this what nintendo customer service always does? - Nintendo DS, DSi & DSiWare Forum - Page 2

BigPaws · 2010-02-22T02:02:15+00:00

I sent a messege to the ncs asking if they knew if the next firmware for the dsi is being developed and when it might come out if they knew. the reply back was an ad for the dsi xl "Hi, I am glad you contacted us. Nintendo recently announced a new, larger version of the Nintendo DSi which will be called the Nintendo DSi XL here in the Americas. It is expected for release in the first quarter of this year. Here’s some of what we know: It has a 93% larger screen than the current DS Lite with a better viewing angle. It comes with an additional, longer touch screen stylus. Some Nintendo DSiWare software will come pre-installed on the system. At this time we don’t have specific details on an exact release date, available colors, or price. Any new information will be posted to the “What’s New” section of our website so keep checking back! www.nintendo.com/whatsnew Sincerely, Barbara SoulesNintendo of America Inc." WTF!!!

Topic: Is this what nintendo customer service always does?

Posts 21 to 23 of 23

21
BigPaws
Mon 22nd Feb 2010

lolz
ok again i would have said dsi xl if i wanted info for that!
well maybe i didnt say this earlier but
WTF is this when they allready send me newsletters with ads to send a prewritten ad responce.
is all custservi do is market?
EPIC FAIL!!!
ok another thing. who tf is goin to buy a dsi xl if they didnt like the dsi or if they already bought a dsi!!!
i just bought a dsi and i hear they are coming with a ds2!!!! thats just cruel madness
Sorry if im ranting...

Wowzerz! i had a PSP and its no where near as fun as the DSI im glad i sold ma PSP!

22
theblackdragon
Mon 22nd Feb 2010

BigPaws wrote:

is all custservi do is market?

No, what customer service does is skim through the hundreds (if not thousands) of e-mails they receive daily in order to come up with an answer to all of them. From the way you explain what it was you asked, it sounds like they mixed up the terms 'firmware' and 'hardware' and replied to you thusly, that's all. I'm sure if you reply to that e-mail correcting that person politely, they'll respond with a canned answer about how they don't know about any firmware updates coming down the pipeline at this time. no ranting necessary. :/

[Edited Mon 22nd Feb 2010 by theblackdragon]

BEST THREAD EVER
future of NL >:3
[16:43] James: I should learn these site rules more clearly
[16:44] LztheBlehBird: James doesn't know the rules? For shame!!!

X: theblackdragon

23
BigPaws
Tue 23rd Feb 2010

they seem to only know what is anounced
a recent reply stated that the latest firmware had facebook on it and that it was out. and that no others were anounced
not totally useless marketing but not what i wanted to know. all well it was worth the try.

Wowzerz! i had a PSP and its no where near as fun as the DSI im glad i sold ma PSP!

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