I've got a story about Gamestop, when I asked for a certain screen for my portable mod on a NES Chinese pirate, they told me what I was doing was illegal and to get out!
@the shpydar: Oh, sorry, I overestimated your age. Matter of fact, my store manager is older than you (though not by much). I don't think you're old enough to deserve that kind of assumption be made, unless maybe you're prematurely gray or bald (just trying to work out possible reasons here). I'd have to say that barring those being true, you really are just running into idiot employees. It happens, unfortunately. To be honest, I try to avoid making assumptions about a person's gaming knowledge, but some people can't be bothered to spend the time to talk to you and figure out what to recommend that actually fits YOU, and not their moronic preconception of you. It's something my manager is VERY good at (years of retail experience, after all), and he's teaching his staff quite well.
Overall, though, the best Gamestop employees for customer service are the ones who spend the vast majority of their spare time playing/reading up on games. We know the material, and can talk to you about it as needed. Unfortunately, Gamestop would rather have born salespeople who know next to nothing about gaming working for them than serious gamers who have trouble selling extra things the customer may or may not want, like me. It's very difficult, though admittedly not impossible, to be good at both. To give great customer service AND get great numbers. I'm making progress since the management change a few months ago, but it's not easy.
Anyway, there's a ramble and a half for you. Maybe some of it was useful, I dunno.
My Backloggery Updated sporadically. Got my important online ID's on there, anyway. :P
Actually when I buy those sorts of games at GameStop, I typically dismissed. With some exceptions you can practically see the eyes roll to the back of their head while they continue to discuss "hardcore" games with huge grins with fellow employees and customers.
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@Stuffgamer: Well, i am bald -- i shave my head -- but i don't think that's it. =) It is true the general nature of Gamestop employee-hiring, but that's to be expected. Back in the earlier GameStop days (and the EB days, FuncoLand days, etc), gaming was still more "fringe" than it is now. With gaming becoming a much larger media presence (and with movie/TV/entertainment media studios seeing the huge amoiunts of $ spent on games), it's a necessary evil that the "corporatization" is going to go on. It's the traditional caveat for anytime something on the "fringe" or that's a part of the counterculture becomes popular or mainstream.
But i'll stop there lest i sink into a rambling diatribe about the nature of the American consumer and the US marketplace in general.
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Topic: Being outside the Wii's percieved "target demographic"
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