Wii U Forum

Topic: Zavvi Wii U Preorder

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Hyrule

1. Posted:

So frustrated. Had my wii u preorder since 18th september, i emailed zavvi today to enquire when its likely to be delivered. go this reply :

Thanks for getting in touch to ask for an update on your recent order.

I'm really sorry to let you know that we've had to cancel your order for Wii U Console: 32GB Nintendo Land Premium Pack - Black [Wii-U Hardware] because our suppliers were unable to provide it.

I understand how disappointing this must be and we have tried other suppliers, however we haven't had any luck. We'll be taking the item off our website.

Don't worry, we haven't charged you for the order.

If there's anything else we can do please don't hesitate to get in touch and a member of our team will be happy to help.

what a joke over two months waiting. preordered 5 days after it was announced and two days before release this.

Any company where the CEO takes a 50% paycut due to a slightly underperforming product, and personally apologises to its customers, cannot have bad customer service. Period.

Love Live Nintendo!

Nintendo Network ID: HyruleMage

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Tsuchiya

2. Posted:

Last time I checked, Tesco still have the Basic model and the Premium model w/ NintendoLand for preorder and will dispatch within 1-2 days. ;)

Frankenstein was the creator - not the monster. It's a common misconception, held by all truly stupid people - Kryten

Back in Black is the best song ever. Argue, and I'll have to slap you. Hard.

Nintendo Network ID: Tsuchiya-U

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Hyrule

3. Posted:

So just an update, just had an email from Zaavi, saying the order has shipped. This is the same order which was cancelled a couple of hours ago. All very strange. Money has left my account so a nice shiny box had better arrive by Friday. £274 32gb Deluxe with Wii U, plus £20 worth of vouchers.

Any company where the CEO takes a 50% paycut due to a slightly underperforming product, and personally apologises to its customers, cannot have bad customer service. Period.

Love Live Nintendo!

Nintendo Network ID: HyruleMage

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Ryno

4. Posted:

Glad it worked out for you. :)

To blessed to be stressed.
I miss Japanese games, the good stuff... Games that are imaginative, have good and unique gameplay, a great soundtrack, and replay value.
What Would Duane Do?
Rynoggery

Nintendo Network ID: Choryzo

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OneZeoN

5. Posted:

lol Zavvi are tools!

I used them to order Far Cry 3 on my ps3 (i had a £30 off voucher) and my order was cancelled...then charged!
Its out for delivery today so should get it tmz or friday!

My WiiU is from GAME but im walking into the store Friday to get it

OneZeoN

Nintendo Network ID: OneZeoN

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PinkSpider

6. Posted:

Hey @Hyrule I preordered my Wii U from Zavvi also mine was shipped out today but I wouldn't get your hopes up about it being delivered on Friday.
I reckon it will be nearer Monday as it says it takes between 2 and 5 days
You will have to post back here if you get it on Friday

3DS Friend code : 2878 9572 9160 PinkSpider
Mario Kart 7 Community code : 54 7436 5412 6010
Wii U I.D : PinkSpider

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PinkSpider

7. Posted:

Hey @Hyrule I just checked the tracking on the Zavvi website and got this link

28 Nov 2012 parcel - dpd next day Shipment details received, awaiting receipt of the parcel

21:01 Warrington Shipment details received, awaiting receipt of the parcel
Consignment Shipped e-mail response notification sent

I don't know if the dpd next day bit is promising who knows

edit just checked my emails and its due to be delivered tomorrow :) i need to be in though nooooooooo! im working

Edited on by PinkSpider

3DS Friend code : 2878 9572 9160 PinkSpider
Mario Kart 7 Community code : 54 7436 5412 6010
Wii U I.D : PinkSpider

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ocelot20

8. Posted:

Hyrule wrote:

So just an update, just had an email from Zaavi, saying the order has shipped. This is the same order which was cancelled a couple of hours ago. All very strange. Money has left my account so a nice shiny box had better arrive by Friday. £274 32gb Deluxe with Wii U, plus £20 worth of vouchers.

How you get £20 worth of vouchers? My Zombi U bundle was dispatched a few hours ago from zavvi. DPD (courier) sent me a email saying there delivering it tomorrow. But I never saw anything about £20 vouchers.

ocelot20

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PinkSpider

9. Posted:

yeah @ocelot20 hey do you have any idea what sort of time it will be delivered tomorrow and if its 100% guaranteed to be delivered tomorrow as I have to have the day off

3DS Friend code : 2878 9572 9160 PinkSpider
Mario Kart 7 Community code : 54 7436 5412 6010
Wii U I.D : PinkSpider

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ocelot20

10. Posted:

Mine does not say what time it will be coming. It just says it will be delivered tomorrow (29th). They give me a option to leave with a neighbor or arrange another day for them to deliver it.

ocelot20

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PinkSpider

11. Posted:

Yeah same as Im a bit shocked were getting it a day early but over the moon if it does :)

3DS Friend code : 2878 9572 9160 PinkSpider
Mario Kart 7 Community code : 54 7436 5412 6010
Wii U I.D : PinkSpider

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ocelot20

12. Posted:

Am gutted I can't open it until Christmas :(.

ocelot20

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PinkSpider

13. Posted:

Oh that sucks maybe you should ask if you could open it update it and then give it back so u aint waiting for ages on Xmas morning

3DS Friend code : 2878 9572 9160 PinkSpider
Mario Kart 7 Community code : 54 7436 5412 6010
Wii U I.D : PinkSpider

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Tsuchiya

14. Posted:

ocelot20 wrote:

Am gutted I can't open it until Christmas :(.

Do you have a Wii?
Swap em over! ;)

We won't tell!

Frankenstein was the creator - not the monster. It's a common misconception, held by all truly stupid people - Kryten

Back in Black is the best song ever. Argue, and I'll have to slap you. Hard.

Nintendo Network ID: Tsuchiya-U

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legionuk

15. Posted:

PinkSpider wrote:

Hey @Hyrule I just checked the tracking on the Zavvi website and got this link

28 Nov 2012 parcel - dpd next day Shipment details received, awaiting receipt of the parcel

21:01 Warrington Shipment details received, awaiting receipt of the parcel
Consignment Shipped e-mail response notification sent

I don't know if the dpd next day bit is promising who knows

edit just checked my emails and its due to be delivered tomorrow :) i need to be in though nooooooooo! im working

I got the same message, so I called DPD up this morning and they said they hadn't received the parcel yet and that, at the earliest, it would be delivered on Friday. This is despite the fact they they sent an email stating it would be delivered on Thursday and that someone would need to be home to receive it! It's a good thing I called before hand.

legionuk

Nintendo Network ID: legionUK

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Hyrule

16. Posted:

Yeah im not expecting it today to be honest delivery status hasnt changed. As for the £20 worth of vouchers its in the original email from zavvi, which encouraged people to keep their preorders. I've emailed them to confirm they will honour this once the Wii U is shipped and so far so good.

Any company where the CEO takes a 50% paycut due to a slightly underperforming product, and personally apologises to its customers, cannot have bad customer service. Period.

Love Live Nintendo!

Nintendo Network ID: HyruleMage

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legionuk

17. Posted:

Hyrule wrote:

Yeah im not expecting it today to be honest delivery status hasnt changed. .

Just got off the phone with Zavvi. Apparently, because the system isn't out until tomorrow, they are not updating any of the shipping details until tomorrow morning when they all go out for delivery. At that point, they'll set up an hour slot to arrive within. There's still hope to get it on launch day!

legionuk

Nintendo Network ID: legionUK

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NES_64

18. Posted:

I got a reply from Zavvi this morning saying 'This was sent to you on 30.11.12 and delivery is usually made within 3-5 working days.' what this person didn't do is seem to check my status as its not changed since September and I've checked my bank account and no money has been taken. Also in the reply, 'If you haven't received it by "14.11.12" please do let us know so that we can investigate this for you.' I knew it would be a risk signing up to Zavvi, but it was a good deal and sure be worth the wait.

"Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all."
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"How you get Pikachu on a Bus?". - "You Poke-e-mon!"

3DS Friend Code: 2234-7122-7211 | Nintendo Network ID: 72-Pins

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Hyrule

19. Posted:

@ nes 64 Zavvi are awful tbh. going with amazon from now on. if yours hasnt shipped yet cancel and buy elsewhere.

Any company where the CEO takes a 50% paycut due to a slightly underperforming product, and personally apologises to its customers, cannot have bad customer service. Period.

Love Live Nintendo!

Nintendo Network ID: HyruleMage

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NES_64

20. Posted:

Hyrule wrote:

@ nes 64 Zavvi are awful tbh. going with amazon from now on. if yours hasnt shipped yet cancel and buy elsewhere.

That might be a good idea. Oh Zavvi do you not want my money!

"Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all."
-
"How you get Pikachu on a Bus?". - "You Poke-e-mon!"

3DS Friend Code: 2234-7122-7211 | Nintendo Network ID: 72-Pins