Wii U Forum

Topic: Finally sent my Wii U in...

Showing 1 to 11 of 11

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JojoDrake

1. Posted:

I've been seeing this little bar of glitchy-ness at the bottom of my game pad every once in a while. It stays for about a minute and then goes away, but it's consistent with all of the Wii U games I've played (including just the Wii U menu). So I finally sent it in to Nintendo's repair service about twenty minutes ago and now I'm having Wii U withdrawals. I miss my game pad!

But basically, I was wondering if anyone's used Nintendo's repair service and knows how quickly they usually send stuff back.

JojoDrake

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Pikpikp

2. Posted:

It should be back in 1-2 weeks. I sent in my wii, my ds and my 3ds. They are very efficient and will fix it with the utmost care and precision. You have nothing to worry about.

Dazzling, dizzying, doldrums defying!

3DS Friend Code: 5155-2977-9232 | Nintendo Network ID: Popo_man

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antipop621

3. Posted:

I called Nintendo yesterday to report my broken Wii U. The power will not stay on and I there's a disc stuck in there.

The guy on the phone said that a box will be shipped to me, but I didn't receive an e-mail about it, nor does it appear when I enter my Repair number on the support site. I really wish I had some sort of tracking number. Has anyone been notified by Nintendo when they have sent an empty box to you for the return process?

antipop621

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JojoDrake

4. Posted:

I got the email as soon as I hung up the phone with Nintendo Customer Service. I would call them back.

JojoDrake

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antipop621

5. Posted:

Ok thanks. Something felt off.

antipop621

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MAB

6. Posted:

Now this is what I was trying to get those other users in that whinge thread to do... You pay alot of cash for a system and it doesn't work properly out of the box don't sit around waiting for an imaginary magic firmware update to appear from thin air. It is your right as a consumer to send the product back for a replacement. At least the users in this thread use common sense, well done ;)

MAB

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TheDreamingHawk

7. Posted:

MadAussieBloke wrote:

Now this is what I was trying to get those other users in that whinge thread to do... You pay alot of cash for a system and it doesn't work properly out of the box don't sit around waiting for an imaginary magic firmware update to appear from thin air. It is your right as a consumer to send the product back for a replacement. At least the users in this thread use common sense, well done ;)

Yes, but there's a difference between a system firmware problem and a system problem. This guy had a system problem, but most of us need a firmware update.

A Supporter of Reggie Fils-Aime and Respectful opinions
Pokemon black 2 FC: 1808 0259 1596

3DS Friend Code: 4725-7951-6337 | Nintendo Network ID: TheDreaminHawk

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JojoDrake

8. Posted:

MadAussieBloke wrote:

Now this is what I was trying to get those other users in that whinge thread to do... You pay alot of cash for a system and it doesn't work properly out of the box don't sit around waiting for an imaginary magic firmware update to appear from thin air. It is your right as a consumer to send the product back for a replacement. At least the users in this thread use common sense, well done ;)

Right. I anticipated this system for far too long to accept anything less than perfect.

JojoDrake

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ultraraichu

9. Posted:

antipop621 wrote:

I called Nintendo yesterday to report my broken Wii U. The power will not stay on and I there's a disc stuck in there.

The guy on the phone said that a box will be shipped to me, but I didn't receive an e-mail about it, nor does it appear when I enter my Repair number on the support site. I really wish I had some sort of tracking number. Has anyone been notified by Nintendo when they have sent an empty box to you for the return process?

I had the same exact problem with my Wii U Tuesday night. Called them the next day and they email me packing instruction with the repair number in one and the ups link to the shipping label in the next after troubleshooting the problem.

In my experience with sending my systems to Nintendo for repair (oddly every year since 09), it takes less then 2 weeks. My fastest that I remember was 8 days my 3ds.

A dying animal struggles, thrashes and howls in protest as its life torn from it. To see this in action, watch Animal Planet. The same thing happens when a video game is or isn't released. To see this in action, stay here.

3DS Friend Code: 1848-1733-3257 | Nintendo Network ID: ultraraichu

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OneZeoN

10. Posted:

Sod repairs!

In the UK if something breaks within 12 months I go back to the store and get it replaced or refunded there and then.

OneZeoN

Nintendo Network ID: OneZeoN

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Kawaiipikachu

11. Posted:

Well Nintendo Australia here are pretty quick & I had to send things in before.

First was my Wii which keeps freezing moments upon startup for which I sent in & they replaced it with a new unit.
unfortunately due to the spicifics of the fault they could not transfer data over then again it wasnt much that I lost back then.

Then a month later the replacement devoloped a faulty drive unit & they repaired it & since then it worked like a charm.

lastly my 3DS Devolped a dud wifi module preventing online access & when I tried a download play with Mario Kart on from my Dads DS It just hang there.
had it fixed pretty quickly.

All 3 times was less than 2 weeks & my quickest was with my Second Wii where it was only 6 Days from postage to getting it back to me.

The staff on the phone was friendly even if the girl I talked to with my 3DS Did seem a bit dim witted.
I may seem to get a bit of bad luck with faulty systems but I never had problems getting them fixed.

Kawaiipikachu