"No Widespread Technical Problems" With Switch Joy-Cons, Claims Nintendo

But that one video about all the technical problems has over 7 million views! That means there's 7 million defective Switches out there!

I've had no real issues.

However I did run a test just to see if I could make the sync lose it's full connection. I found that putting the controller behind my back at about 8 feet, wedged between my back and the back of my La-Z-Boy, I can get it to stutter a bit. That is hardly a position I will every use to play so I'm not too worried about it.

Mr. Reggie should work hard to fix this situation.
Come on, Mr. Reggie !

@Nintendude789 Third actually lol

I haven't had any issues but there is definitely a weakness in the signal where you can't place objects in the way of the console. Else they wouldn't have released the guidelines for reducing the interference.

I've even put my left joycon to the test and not once have I had a problem be it behind my back or with my hand in front of it. Of course I'm not saying people aren't having issues but I think it's more environmental then anything. Prehaps something else Bluetooth is getting in the way of the signal.

Even just now I stood over 15 feet away and behind my back and not even a hiccup. With walls interfering as well.

Firefighting? Nintendo usually never make statements like this. The fact that they have made it though suggests that there is a problem. And with good reason too. They don't want the Switch to die before it's even had a fighting chance.

I'm guessing mobile phones, routers, laptops, watches, microphones, microwaves, robot butlers, WMD's, interdimensional portals, and fit bits are interfering with the Bluetooth.

Have 4 sets of Joycon at home - all are working perfectly. Had an issue with my pro controller which turns out to be faulty and had to be replaced (had the same issues as left Joycon).

I have this issue, I can't play Zelda using separated joy-con mode, the left joycon is really jerky and sometimes disconnet, I have emailed Nintendo Uk customer service 7 days ago and I have no response at all, I love Nintendo but really upset regarding their recent statement and no response from customer service.

I only play it in 2 meters from the dock, and no other things between me and the dock.

With anyone/Nintendo saying it's the interfering issue with the bluetooth, the right joy-con works perfectly even I'm 5-6 meters away, even put it on my back.

I love how the Nintendrones are taking the side of Reggie the greasy Nintendo pimp when this is a very real DESIGN FLAW. But ok... keep letting Nintendo say that issues are features and defects are the norm. See what happens the next time you need them to make good on a warranty.

There have been plenty of issues with the Switch at launch. And to a degree, we've all (sadly) come to expect that with a new system. The problem isn't the defects as much as it is Nintendo's response. They are - so far - telling people: It's all in your head. If it isn't in your head, it's not an issue. If there is a defect, it's just a manufacturing norm that we won't address. Everything else is... undergoing 'fact-finding'. They refuse to take any responsibility other than to say: 'It's the new norm so deal with it... because we certainly aren't going to'.

I don't have a Nintendo Switch yet so I don't know what issues are most common, but I hope Nintendo is taking these responses seriously so the system can work well for everyone.

We may not know until Wii Sports Switch comes out.

@Tsusasi Reggie never downplayed the issue.

Please stop using "Joy-Cons." The plural of "Joy-Con" is "Joy-Con." This isn't difficult. No one goes around saying "I caught some Pokemons yesterday!"

Also, my Switch is ~5 feet from my wireless router. I sit ~10 feet away from both and have yet to experience a Joy-Con connectivity issue.

I haven't had a single problem with my joy-con - and I've tried playing my Switch from the next room, with a wall interfering and the controller behind my back, so I'm guessing if that didn't make the connection stutter, normal play shouldn't, either. But perhaps I've just been lucky with the unit I got.

The number of replacement requests is not necessarily equal to the number of issues. I have connectivity problems with my left Joy Con, but they are small enough that I haven't bothered contacting Nintendo.

Nobody watched the official Nintendo press conference earlier today? It was great, it finally solved alot of ongoing questions and issues. Anyway, here it is for those who missed it:

I haven't requested that they repair or replace it because I assumed it was a widespread problem and I didn't want them to replace it with an identical messed up one. Should I do that?

The problem won't be there if you ignore the problem and don't report it.

There's nothing to fix if everyone's happy with the fault.

Well done Nintendo.

@Tsusasi or maybe they are switch owners like myself who have had zero problems?

@ALinkttPresent you should absolutely report the problem, I think a lot of people have thus mindset and that's why the reports are not significant.

I have had zero issues with my left Joy-Con, so there has to be good ones out there. Either mine is not defective, or my environment doesent cause the issue I dunno. But I have all my consoles by my TV, as well as a Roku, and my PC and router are less then 10 feet away.

I'm not saying the issues down exist however. So if you have one, report it. If nobody is reporting it they won't see it as an issue and work to fix it.

Had a problem with both of mine and I soldered on a wire to each. It's a design flaw and everyone here will have it whether you want to lie to yourself is a whole other story.

@Paddle1 I may want some of what you are smoking. He most certainly did.

@Exy I've watched it and my Switch doesn't have any problem.

My buddy brought his switch over, docked and undocked, no problems. far from tv.. next to wifi and cell phone, etc. etc.

I get where the issue comes from but I definitely think it's a vocal minority with the power of the internet. Nintendo is doing the right thing by saying "contact customer service" cuz then those isolated people all get there's fixed.

I have had serious problems with disconnects, but I haven't filed a repair/replacement request because YOU CAN'T. Following the instructions on their website, you can request a repair for literally any other problem except this one.

If they continue to deny the issue, I'll probably have to just buy another pair of joy-con and then return the original, defective ones in the new box. Which is illegal, but if there's no other avenue for replacement then I won't have any viable option.

@faint Um, no. Having no problems and leaving it at that... the knowledge that you haven't had problems... is one thing. Its quite another to extrapolate out that your good fortune means that no problem exists and therefore Nintendo is automatically in the right... which is the vibe and/or actual statements that are coming from Nintendrones.

@John_Dark Neither do hundreds of thousands if not millions of others. Did those 7 million people just forget every other launch of a new technology?

@EternalDragonX
You can't say everyone will have it when a ton of people out there don't have it. My buddy has no issue. he brought it over and we played docked and undocked and my first question was going to be "conection issues?" after 6 hours of zelda in both modes, far from tv, near smart devices and wifi I realized....... i forgot to ask. it never came up. because he doesn't have the issue.

Not widespread my buttocks, so many publications had said they had problems with joycons in their reviews. Take that number and check the ratio = widespread. Arrogant Nintendo, it's typical.

@Tsusasi I don't know what's "right" or where Nintendo is "in the right" but right now all they're saying is "It's not widespread as media reports, but if YOU have the problem, we will definitely make it right"

Isn't that customer service 101? Now if they said "we won't help you #dealwithit" that would be different, but they aren't. they're saying contact customer service and we'll help you in real time.

@Exy I dont remember any controller issues with any console in the past 30 years except the Switch.

@EternalDragonX PS4

My Switch is behind the TV; the farthest side of the room is about 8-9 meter from the Switch.
No disconnection issue anywhere in the room, even with Joy-Con behind the back.

@EternalDragonX

My PS4 controller had a dead battery right out of the box. Wouldn't charge.

Some people have issues.

More wide spread though was the people complaining about the lightbar glare on the screen, which I don't get but hey

Looks like I will be calling Nintendo. Was waiting to see what they are going to do. Going to suck if I am without a way to play if I have to send mine in.

This statement from Nintendo sucks... With such issue, most users don't call Nintendo support but are still a bit disapointed...
For example, I have the issue of bad connection ou stuttering when playing Zelda once in a while if I seat a bit "too" far from the TV... The issue is not big enough for me to call the support or ask for a repair/replacement (I don't want to stop playing Zelda waiting for the repair or replacement), but still, I'd like Nintedo to try to adress it so that I feel like the hardware is really flawless...
Bad Nintendo communication if you ask me...

@speedracer216 the problem is there but you may be in the a forgiving environment. People generally have issue when its attached to the grip. Now we have been told that the joycon are a bit directional with its connection. Holding a grip in it's natural position in your hands would point the joycons up slightly. If the switch is very close to the floor as mine is and in a tight shelf the joycons wont be pointing at it at all giving the directional antenna embedded onto the circuit board next to the giant piece of metal a slight problem. The fact that a simple 2" wire being soldered onto the antenna board is fixing the problem and enhancing the range alone tells you that there is a design flaw. Period, end of story. So yes I am confident being put in the position that 100% of people will have problems.

@Tsusasi Where? All Reggie said is that they're investigating the issue.

@Destron How many reviewers had that issue? The switch has been reviews many times by many publications and out of the 10 or so I read, about 8 said they had an issue. You keep telling yourself it's not an issue and maybe you can convince yourself.

Nintendo has spoken.

There is no problem with the joy con.

Yeah right. They are just saying this so their sheep that are beta testing the Switch will keep defending them.

@EternalDragonX Saying everyone has this problem is kind of untrue. I can stand way across the room with the JoyCons behind my back and still have zero disconnection issues.

@John_Dark I don't recall 8/10 reviewers saying they had problem with it.

I am disgusted with this left joycon issue. For many years I've been playing video games with the controller behind my back and sitting in a separate room. This is 2017 Nintendo!

@KirbyTheVampire it's a problem with the design and is fixed with a simple wire fix. That alone says it's a design flaw. You may not be having issues because of where you have your Switch. I have mine in a confined shelf behind a glass door. I also have my ps4 and xb1 behind those same style doors with ZERO issues. After soldering a 2" wire to my 2 left joycons I have ZERO issue with my Switch now and it asct just as my PS4 and XB! controllers. This cant be fixed with a firmware update and they will be having a major issue with this.

@MindWanderer Exactly... yet so many are on the denial train right with Nintendo. In these people's eyes just because they haven't had issues, the problem isn't real and you're just complaining. Which of course let's Nintendo take a hard stance.

I've had problems with the left joy-con. Tried the joy-con of a friend in my Switch - worked fine. Called Nintendo and they promised they'd check my joy-con the same day they receive it and replace/repair it if necessary. Sent it in today and curious to see how it all works out. It's indeed hard to tell how many people have problems, can't we do a little poll here at NL?

@Fooligan Exactly

Well, I suspect those who have this issue has been waiting for an update or other statement from Nintendo before doing anything. Now there will probably be a lot of repair/replacement requests after this.

@MindWanderer If you are brave you can fix it yourself adding a antenna (2" wire) in the joycon with that video from spawnwave for guidance. I fixed both of mine and they work great now.

@EternalDragonX Ah, I see. I guess we'll just have to see if Nintendo fixes that with future batches. I have my Switch sitting on top of my TV stand thing in front of the TV, so maybe that's why mine work completely fine.

In Italy Nintendo didn't even update its customer support and rma with switch, so how could possibly customers open tickets with them?
I post a form inquiry about the left joycon, if there are so many working joycon, I want one of those

@speedracer216 it is quite widespread... and it's not the 'media' saying it. It's gamers. Also, the issue is a design flaw. If everyone plays differently, then not everyone is going to experience it... until they need to use it for a game for which it WILL fail on them. Or a play style.

And it's all lip service from what I can tell. People have been having a hard time getting answers, getting Nintendo to admit anything is wrong with the left controller and haven't been living up to the Nintendo pimp's damage control/spin.

Nintendo aren't making good on anything. Just PR spin and stall tactics.

I love NIntendo, I really do. Been a Nintendo kid since the NES and nothing makes me happier (when it comes to videogames) than playing games like Zelda, Mario and Metroid, but I'm a little leary of Nintendo hardware launches. I get software issues or anything that can be solved with a patch/update but I dont undertand hardware defects. Isnt that what a good QC dept is for? I will def buy a switch at some point in 2017 but I just dont feel comfortable being an early adopter anymore with nintendo. I love the big N but Im a little disappointed with them and Im voicing that by not buying a switch right now.

I do wonder if part of this may be similar to my situation; where I always play with a Pro Controller at home and fully connected in portable mode when out and about. I'd have to deliberately test it out to see if I have a problem and Frankly I can't be bothered. I wanna play more Zelda.

ahh yes the "Reviewers" the incompetent idiots that couldn't figure out that the power button is on top of the system and find out they had to hold the power button for 5 seconds to turn it off just like the phones made for the last decade. Yeah i don't trust them to be honest or smart at all. As for the joycons i have a metal game room setup so i was expecting the issue to happen to me but it refuses to do so however the moment i but it behind me it then happens but for those complaining about that go try out every wireless controller you have i can guarantee you will find one that does it as well its almost like Bluetooth itself has an issue with the human body. Just like the entire 5Ghz spectrum if you really are mad about it just solder a 24 gauge wire to the board or bring it to your local modder they will do it for cheap now you can play with your joycon around your house.

@EternalDragonX

I didn't say it wasnt an issue. I even said in another post I'm not saying it's not an issue. But I don't have the issue, and my console is also behind glass doors on the same shelf as my Wii U with a PS3 and PS4 below it, and an WiFi enabled blu ray player and roku box above it.

So either only some are defective, or it's environmental. A person with issues has nothing to gain lying about it.

@Paddle1 'The number [of Joy-Con replacement or repair requests received] is not significant, and is consistent with what we've seen for any new hardware we have launched.'

Translation. Nothing to see here. Everything is normal. Defects are normal. Move along.

Really, the whole statement is a disgustingly pre-scripted non-answer worthy of Washington politics. It says nothing, admits nothing and commits to nothing. It gives lip service without any definitive answer and the consumer service line apparently has different marching others.

@Tsusasi I actually find it a bit odd, Nintendo's statement is damage control AGAINST what Reggie said. He made it sound like an actual problem. If anything I feel it's Nintendo that is trying to downplay the problem.

@SLIGEACH_EIRE - Didn't you used to troll under Jon Redcorn and Kenny Powers?

Or do they train you guys somewhere to use the same tactics and techniques?

@ironside1911 - Didn't you used to troll under Jon Redcorn and Kenny Powers?

Or do they train you guys somewhere to use the same tactics and techniques?

I've had no issues with my left joy con. I guess it just varies per person. But there are some issues that need to be fixed somehow. Like the wi-fi problem.

@Tsusasi
Do you have the problem yourself? And have they rejected your request for help? otherwise I don't get the vitriol.

I have heard "mine doesn't work" but I haven't heard anyone say "and Nintendo won't help me". Mine-doesn't-work gets clicks because the internet likes to be angry.

Not saying there isn't a problem, but the REAL problem would be if people experiencing it can't get help. But Reggie is saying "contact us for help".

@EternalDragonX
well i'm just one guy, but switch was on the floor, joycons were in the grip about 15 feet away and I was laying down so they were point to the right out the window. Idk. i'm glad the fix is easy like that, don't think consumers should have to do it so hopefully nintendo just fixes it or says "we'll send a fixed one" and then can refurbish any that come back with that fix.
weird still that nintendo and all the demo-ers never had this happen at all those big events with tons of people docking, undocking, tons of other bluetooth interference etc.

I have just come back from Penzance in Cornwall.i went into the local GAME there and I asked how the switch has faired so far,they said they sold out,they had 12 at launch,the dude said 1 came back because the screen keeps freezing. It must be noted he also said the company had sold all stock throughout the country,now waiting for more he said. In further relation to this he said zelda has done extremely well throughout the company and also Horizon on ps4... In the same town CEX is selling secondhand switchers already at the price of £350 bloody Rip-off I tell ya

Why are Nintendo pretending this isn't a real problem? Many won't be affected because of their setup but I sit about 3.5 metres away from where I have to put the dock (because the Switch slides in the top) and the left joy con is next to useless for Bomberman. Don't get me wrong for 99% of my usage at the moment it's not an issue but if I want some couch co-op I will need a Pro controller. It's just odd that the right one isn't anywhere near as bad and a bit embarrassing when my DS4 works from the kitchen through a wall if I want it to

@SLIGEACH_EIRE another day, another vitriolic comment (all this negativity is not good for your health)

@Tsusasi lol never said that. I only said I have had no problems. This isn't like the ring or light of death issues PS3 and xbox 360 had. Maybe we should all relax a little.

Im sure if anyone really wanted to get theirs fixed, they can by filing it with Nintendo and replace the entire console. Or through their retailer.

Nintendo is not denying the problem, they are denying its a widespread problem. If it was inheit in the design, nearly every one would have the problem, rather than not.

Get your Switch replaced and file it under first world problems. For the rest of you, relax its not the end of the world

It could be both a genuine positive note and a covering for themselves. Nintendo has always been formal about everything they say. Which is good. Knowing their track record, which is positive in a lot of ways imo, some of us can smell bs if need be.

Nintendo knows they're up against negative sites, rumors, and media. It's obvious that there are groups who write/type negative things all the time in general. And Nintendo is always getting a bad wrap from people who supposedly don't them, but still spend a whole lot of time trashing them. To me, it's common sense to not pay attention to something that isn't appealing. But hey.. in some cases common sense isn't common anymore. Keeping it moving.

My two year old son grabbed the Switch out of the dock a couple of days ago, luckily he had the sense to pull it out straight. Smart lad (and a whizz on Mario Kart).

As for the left joy-con, I've definitely seen issues where it will loose response for a second or so and Link will carry on running or whatever. It's not really affected me as I mainly play portable and can fix it by moving to the closer sofa, but still a little bit annoying. It tends to happen more when I've been playing for a while and my hands get a little sweaty (gross, I know...)

@RickRau5 For real. I agree. "Things" are not the source of my joy nor does it keeps my heart beating.

@Tsusasi Nobody is saying that it doesn't happen it's just that it's a minority experiencing it like every launch issue with a console.

I have seen the tear downs and it is real because one side has a discreet antenna the other side does not comma that is a flaw that they will need to fix

@Action51 Kenny Powers? No, but its a great show. Eastbound and Down. Would like to see Kenny complaining about Joy-Con problems

Didnt you use a troll under "IlovebigN" and "mariosaves"? Or do they have a lab somewhere at Nintendo where they train jedi-mind-tricks to solve technical issues?

I've been saying for a while that this is probably an environmental factor interfering with it.
There was actually a far worse problem with Wiimotes that didn't get much attention... interference from the bluetooth of Blackberry devices could cause severe drops in connection... so I wouldn't be surprised if this was something similar.

How about a poll, NintendoLife: How many have experienced problems?

Mine is fine. Even far away under stringent testing.

The only consoles I've ever had problems with, was the PS4 overheating and shutting off because the fans wouldn't kick on. But Xbox One, Wii U, 3DS, Switch... all perfect.

@SLIGEACH_EIRE
"Nintendo usually never make statements like this. The fact that they have made it though suggests that there is a problem"

They were asked in a TIME interview. It's not a "statement" it's an answer to a question.

@EternalDragonX You can scream "design flaw" all you want, but it is a fact that many, probably most, do not have this problem at all. I can for example play from another room as well and I live in a house where I tend to have issues with all kinds of wireless connections.

I even tried having the full length of my computer between the Joi Con and Switch for maximum interference: Still no problem at all.

The fact that you can fix this problem still doesn't change the fact that there are no problems if everything works as intended, so it is not a design flaw.

Saying everyone has this problem is just as wrong as saying the problem does not exist.

It is a major concern now, may be Google news can better explain it!!!

https://www.googleadservices.com/pagead/aclk?sa=L&ai=CexpJ3c3GWMD-O4_axgLC35ngBriil5hI3azqvLgEwI23ARABIPmVpCtgy_S0BaABicObwQPIAQKoAwHIA8kEqgTLAU_Qip2-KMFpYNkjlSoaq8VBnPAO_KclYRETkh7GCwSwK121mtQlvxdIzabXM_oKUQuQHAN7Ky5EA8a-uAfQj2HDFMCd2oPeq_PbKQKZdqKSBmBNNVo51DYP5vay0fW9J8E8tbRx2pumh0fflsG7Oj2jTQvA1MLkNdsijTk6Bs4qMdOkPEJXQZWnXct1dISe9XBd0mTjbr2Ey4K08aAK_j2YWrz6Gi2cwVXFbMy_pnMeFnIP3yxb_3PRcuPNT3-g9cA4_wbcoxK6HMGyoAYC2AYCgAffvOQ-qAemvhvYBwHSCAUIgAEQAaITRQo-CANAAVIICgYSBAgBEAFo2_f_ikNyKBImEJnc0qibASACKAI4AkDO0rnjAlgCaP7__________wGAAQGYAQMaAwoBMNgTCg&num=1&cid=CAASEuRoEHNr78T4Uuykxpkj6mT69Q&sig=AOD64_3QR3mHYFl0opRARDJVnTWtrYv2xQ&client=ca-pub-6459181228541214&nm=1&nx=221&ny=161&mb=2&bg=!39yl3MREt7HOwgnMfrcCAAABxFIAAACSmQFuF1xIaVMSLSPhLUcb8pES3ARtuINeIau2brpIsXPkiCE-XgPt7hUd_Wmy29_wqpmKf9FbuutMP3BRQsasLqwxCYhVfLuxAEAIMDIAWd0YKuA6lZ6vfaOn7fmXdHgEzqT0uuttyJSxu9mDvBn_p1cud1AD13WMrBPUfEfjxdyx9qJxZeVgRgw69A0Fy_F9fdvCxhcWWFEmedPS2lvV8LyTOSdAI9tnfcd10TkomEE-eNP0yq2NlM4ttwjpm3Ar8QouWY8CbVtWbziKwKqFVyQ_x27FKHpdldfSkdb0pkDKkJrzNNIvdgigwpMu5TH5V1apEp6R8ZZyaV4Igts5-TMM3fzWR5E0dXt0XzelnmQ7QDFcRLdThelZ92Vp2qJrzQA8iP3dHLd8LpOCH9Q11B3qB06sNtqGQtOUAiVQpy8n30ULZXCH8gG16PsRB3CCYxeqJP6oSm-AbyYMdvy-A0kSzn5UldY3KfHrNmf8DFng&adurl=https://versalogic.com/Raven

The internet blows everything out of proportion, this included. Why this nonsense is still an issue is beyond me.

Oh wait, that's right, it isn't an issue!

@EternalDragonX I agree with you: better design = better signal.
Putting the antenna in that spot probably is not good design and, if you have this issue, soldering a wire as antenna extension fixes it.
But, if only a minority of Switch owners has this issue, there are "No Widespread Technical Problems".
Nintendo addressed the problem and released an article on support website. If you continue to experience this issue, you can contact them.
Problems are common on new product releases; but on the Internet they always look more widespread then they actually are.

@ironside1911 - What are you talking about?

Nintendo is the worst thing that ever existed. I was trying to compliment you on calling out the pernicious evil of Reggie Fils Amie and the cult of Nintendo fanboys that make my life worse by existing and not having the sense to hate a consumer electronics entertainment company and their products as much as we do.

We must fight this good fight!

@Sinton Actually they did already one on it - with quite surprising results, I might add.

@Action51 The nurse anywhere around?

Haven't had any issues at all with my launch Switch, but some people clearly are. It might not be a super widespread issue, but it's generating enough bad press that it's worth looking into and perhaps replacing defective joycons.

There are certain Youtubers turning this in to a crusade. Its pathetic.

@ironside1911 - Are you kidding me?

I bought 12 Switches, and had 12 defective left Joy cons. That's how much I hate Nintendo, brother.

Why are you associating me with Reggie? You sure put a lot of effort into that graphic, but you have it all wrong.

I'm not one of these Nintendrones, I'm dedicated to waking up the sheeple and making sure they know their opinions are wrong, just like you, brother!

Keep hitting 'em hard, brother!

@Cosats You clearly don't understand what vitriolic means.

Mine had some problems but not undocked. I moved my docked switch and nintendock closer to where I play and boom. No problems. smh...
(- _ -)/

Well... we have an issues with the left Joy-Con but you really have to put stuffs in front of the Nintendo Switch. Our workaround is literally put the Switch on the floor facing us without the coffee table in the way. My friends and I have four switches therefore we have four Joy-Con. We all have this problem with left Joy-Con. The issue wasn't a big deal for all four of us but I can see its a big deal for many people.

I would say its a problem in my own opinion.

The problem is real for me. But Zelda is so good that I just play through it (and save before every enemy battle).

I'd return my console completely except for one thing. Nintendo locks save files to the console.... what?!? No cloud storage like with iOS games? No memory card storage?!?! No cartridge storage?!?! So my dozens of Zelda hours are forfeit if I want a console that works?!?!? Aaaargh!!

Oh Nintendo. My love for Zelda is the only reason we're even acquaintances...

@kokirii I do. I catch Pokemons everyday. I also enjoy playing with dices and sheeps.

@KittyKatta hook line and sinker boiiiii looks like you have to love it (;

I didn't think it may be environmental. But I will go home and test it out tonight.

@JaxonH They did release a short statement as well as creating troubleshooting pages like the one below.

https://www.nintendo.co.uk/Support/Nintendo-Switch/Troubleshooting/Joy-Con-Not-Responding-or-Responding-Incorrectly-When-Used-Wirelessly/Joy-Con-Not-Responding-or-Responding-Incorrectly-When-Used-Wirelessly-1204514.html

I have not experienced any problems with my Switch. So far, this is a relief, since I had to send my Wii U in twice for repairs around launch.

The statement is saying that the issue does exist, and that any complaints are being met. I don't think this warrants getting upset over, even if they might be underestimating the scope of it right now. The important part is that they are going to handle the controllers that do have issues regardless of how many that may be.

@Action51 I fully respect your freedom of speech on Nintendo.
I respect it so much that I actually forwarded your anger to Nintendo, so I hope they will take you more serious:

@Exy well, at least it sounds like no retail stock issues. XD

I wonder how many people use a Pro controller and don't know they suffer from the issue.

From what I've seen then everyone I know has encountered the left controller issue a few times (due to obstructions or distance or general randomness). It's not that big a deal because it eventually pairs itself but I kinda expected Nintendo to say they're working on it rather than dismiss affected users for not complaining loud enough.

The rising use of the internet to voice our frustrations has distorted just how uncommon many of these issues actually are.

This is just anecdotal evidence, but between my friends, my coworkers, and myself, nobody I know has any Joy-Con issues. My friends and I even tried to block signal and stand far away, but it takes a lot to forcibly make our Joy-Cons disconnect.

I however do have a dock that scratches my screen. It's such a bummer. The scratches are really light, and split between the right side of the screen on the bezel and directly on the screen.

They can't be seen while playing the system, but it sucks knowing that it'll just keep getting worse every time I dock. I've been putting a cleaning cloth between my Switch screen and the dock lately.

It's not only the left Joy-Con. Both have connection issues.

I had one weird occurrence with the left one...I was show my friend how cool the device was but it was not syncing. Mind you I was standing right beside it while I was doing it. I just rebooted the console and it resynced back up.

I was having issues with my left Joy-Con - so I decided to do some DIY troubleshooting:

I used the Switch's 'control stick calibration' tool and noticed that, when I moved the stick about on Joy-Con (L), the signal was a bit jumpy...so I moved the Switch dock around until it was running smooth and haven't had a problem since.

The left Joy-Con certainly has a weaker connection than the right one - but you can improve the docked experience at home with a bit of trial and error...

Nintendo should certainly try to make an improved Joy-Con (L) going forward though...

Not true. I use the Switch until the battery is around 10% . After it charges I pull the switch from the console and I have to h the right and left top buttons of the joy cons to re sync them every time.

If I TRY to make my left joy con to mess up, it can. But outside of odd stuff while switching games I have not had an issue

So many "drones" and "sheep" discussed in the comments, I would probably wonder about forgetting to close the Equestria Daily tab if I weren't browsing that blog in the dedicated app instead. Well, that's a fanblog for you. XD

This is a report on statistics Nintendo has so far, and they're encouraging everyone factually concerned to contact support. If it translates to cover-ups and downplaying, then fanspeak is really a budding unique language.

Nintendo should keep in mind that (probably) a lot of people are not contacting them for a repair and are patiently waiting for a recall of the left joy-con (or an in-shop trade). Because this fault only affects the player when in dock mode, not in handheld or tabletop mode.

I believe they would be more concerned if they polled this issue by a simple yes/no question.

Didn't they also say the 3DS screen scratching issue wasn't "significant" either?

@nhSnork "The number [of Joy-Con replacement or repair requests received] is not significant, and is consistent with what we've seen for any new hardware we have launched."

True that, Bro. Downplaying looks different. Its just true, its consistent with ANY NEW hardware they have launched. I remember, in the last century, when I got the SNES, left controller was not working, the AC adapter blew up and for some reason, they included a 8-bit cartridge of Super Mario instead of Super Mario World. Damn those messy launches.
And wow, before that, I unboxed the Gameboy, put in batteries and it blew up. We lost 3 firefighters that day.
One to remember for eternity was the N64 launch, what a MESS. First there was blood leaking out of the controller ports and then it was outputting only black/white colors.
Gamecube, dont get me started on that. Dead on arrival - literally. I preordered and Nintendo send me a DIY Box with all parts to construct it myself. Messy launch, but it happens with all of them.
Wii or Wii U? Bit better but due to the radioactive materials used in the launch version, may the those brave early adopters be remembered for ever.

The only thing that is literally out of line here is my favorite overpriced Nintendo gadget, the Virtual Boy. No launch issues whatsoever. Love 12 hours sessions on that - just so relaxing.

My brother and I share a Switch. He has had problems with the Joycons, but I haven't. The only time I had a problem is when I was sitting with my legs in front of the Joycons. I think the difference is how we hold the controllers.

@John_Dark Some people arent having problems because of the location of the switch and environment of their gaming room. Small room means the signal will bounce off walls and height of the switch matters because of the left joycons directional output.

@KirbyTheVampire That would be my guess, with what I know about tech I simply can't see any reason that this issue isn't a design flaw in the controller. I fully believe it will happen to everyone unless they have their switch in the perfect spot(fea ft off the ground) and in the perfect room(somewhat small bouncing the signal more)

@MrGawain Don't forget aquariums, according to Nintendo... 😅

@Destron I think it has to do more with environment. Height of the switch and small open room bouncing the signal more. I truly believe this isn't an isolated issue with defective joycons and instead a flaw in the controller. I guarantee in a few months someone will open a new model and there will be an antenna on the opposite side of the joycon away from the giant metal plate.

@speedracer216 Many reviews of the Switch mention that they had issues with the Joycon which leads me to believe even more that the issue isn't isolated.

@Kirgo Agree to disagree.

@EternalDragonX Or, more accurately, "Some people ARE having problems because of the location of the switch and environment of their gaming room."

My living room is ~7m x 7m (so not a small room) and the switch is behind the tv.

Many reviews of the Switch mention that they had issues while trying to obstruct the signal, not during gameplay (with some exceptions).

I hope for a better design in next Joy Con revision, but i don't think this is a widespread problem.

Another thing to keep in mind is that the antenna in the left JoyCon in particular could deteriorate over time, due to being placed right next to metal which interferes with the signal, forcing it to use a stronger setting to compensate. This actually happened somewhat with the PSP-1000. The OEM antenna signal was significantly weaker than subsequent models, and this became obvious during online play after several years of using the PSP-1000. However, with a new replacement modded in, the signal could be restored or even significantly improved. That was proven by a test conducted within the first few months of the PSP's release.

Even if connection problems are not widespread now, they likely will be in the future. Of course, by then, the 1 year warranty will have expired, so no one will be able to RMA them. So the first adopters have become unwitting test subjects. Well played, Nintendo. Well played...

For the time being, a superior replacement Bluetooth antenna, adjusted so it's not blocked by the metal piece inside the left JoyCon, will likely alleviate or solve the issue.

@EternalDragonX In particular, many tech websites encountered crippling issues with the JoyCons. They tend to have higher testing standards than gaming websites, so it was especially obvious to them. So the most likely reason that most customers are not encountering the issue is because the day one update upped the signal strength of the JoyCons (or at least the left one) using a firmware update.

Unfortunately, a side effect of this may be a looooooot of dying and dead left JoyCon Bluetooth antennae within the next few years. Most Bluetooth antennae are Class II, which allows up to a 30 foot connection. Miyamoto once famously demonstrated how the Wavebird and Wii Remote could easily achieve this range. It is not so easy to achieve this range with the JoyCons while keeping a consistent connection, especially for the left one, due to the metal piece inside interfering with it.

But most people don't test for that range, and think everything is hunky-dory playing at 6-10 feet away. The fact that some reviewers during the pre-launch tests even encountered the issue while in portable mode with the JoyCons attached proves that the metal piece is causing the antenna to strain itself. The more tech inclined will replace the OEM antenna with a better one, and adjust the metal piece, but everyone else who bought the first edition of JoyCons may be really frustrated in 2020-2022... I expect a stealth revision at some point within this year.

As long as they repair or replace it its fine

Neither of my joy con work! As a matter of fact, my entire Switch does nothing.

Oh, thats right. I don't have a Switch because Nintendo will not sell me one.

Some people clearly are having problems, but there will always be a certain percentage of defects in any mass production. Xbox360 still takes the prize in my book for shoddiest system ever made. Not only was the failure rate more than 50%, the disc tray wasn't properly made to hold the disc in the sideways configuration. I didn't have a single friend whose 360 escaped from the red ring. I don't think Switch's failure rate is anywhere near alarming levels, let alone close to the negative hype being generated by the internet.

Never buy a console day one.

I have played my Switch a solid amount and I haven't had a single issue with anything at all

I did pick up a Switch on launch, and had occasional non-responsiveness with the left Joy-Con while docked sitting about 7 feet away. Enough to annoy me.

A home fix is easy enough, though! Just need to open the Joy-Con and solder on a suitable wire for the antenna, as demonstrated by Spawn Wave on Youtube (although he has the "don't try this at home" disclaimer at the beginning). Given the video in question was trending on Youtube for a while and the number of comments on the video which said the fix worked for them, I'd say a fair number of people just took matters into their own hands. It's, like, 5 minutes of work to open, solder, and close, if you know what you're doing.

I don't get all the people saying "design flaw". If it were a design flaw, it would be happening universally across the board. It's not happening to everyone, and for some people there's an occasional dropout if it's physically obstructed too much. The ones dropping out more, I would presume are simply defective joycon. Fortunately they seem to not be in as short supply as consoles so replacements should be easier! if it's to low power to overcome certain interference or obstruction it's still operating within it's intended power output (or the power output that the strictest government placed on it to certify it.... instead of having to sell region-specific joycon...)

@TrixieSparkle Only catch is, in the US, that's technically illegal. The radio was FCC approved at a specific gain and transmission power. Adding a wire is extending an antenna, and extending an antenna increases gain. Increasing radio transmission gain without FCC approval is technically a crime. Ham & shortwave operators have dealt with that for ages Doesn't mean they didn't raise their antennas though...

@nhSnork Haven't you heard by now? If you aren't a smarmy know it all donkey you're a blind fanboy who's everything wrong with the industry.

@NoxAeturnus The OG 360, yeah. But the redesign they released alongside the Kinect is stable as heck. Mine still works even after having water accidentally spilled into it.

@CrazedCavalier I hear ya. The 360 redesign was much more acceptable.

Glad to hear some real statistics. Everything you hear about it online is of course skewed because people who don't have problems don't speak out.

All this confirms is that they've ignored problems in the past...

Seriously though, joking aside, I still love Nintendo but they've got to do something about the Joy-Con connectivity issues. The dock, I understand - that's likely caused by warped docks. But to have only on Joy-Con suffer from issues, but not the other, as well as every other wireless controller in the world working just fine in the same scenario? It doesn't take an electrical engineer to figure out there's an issue with that one antenna specifically.

Hopefully it can be mainly fixed via firmware (Boosting wireless signal in the left joycon) but they really should be looking at a permanent fix. I definitely won't be buying anymore joycon (I want an all red set) until they do.

EDIT: I should have also said I sent in my left joycon for "repairs". We'll see if when it comes back the issue is gone or not. If not, it just further confirms (To me) that there is clearly an issue inherent with the left joycon that needs addressed. Hopefully Nintendo proves me wrong and I really am just a one off who happened to get a bad apple.

Had a disconnect or two a couple of days ago. It doesn't help that the docked switch is in between the wall with the microwave behind it and the big lcd screen. With my two routers and 14 Wi-Fi networks available.

No disconnects when attached to the system. Also, no disconnects further on. If I notice this again, after double checking by setting the switch up on a place that's not behind the screen (lol), I'll give them a call.

I seriously doubt any hardware issue in my case.

@NEStalgia

I don't claim to know the plights of those who broadcast their own radio stations as a hobby, but there must be a maximum threshold for such matters regarding various radio signals in consumer electronics. Otherwise places like Best Buy and Amazon wouldn't be able to stock and sell signal boosters for cell phones, wi-fi networks, etc. Which takes the idea of extending antennae to the extreme, adding additional voltage sources and everything.

@PlywoodStick you can't replace the antenna in the left joycon as It's embedded into the circuit board. The only thing we can do is solder a a small wire to it and run it away from the metal piece which is what I did and it quadrupled the range. Funny thing is the right Jocon has an antenna... gotta love Nintendo, I know they knew this was going to be a problem yet they are so arrogant they refuse to change or admit wrong doing.

@PlywoodStick If mine breaks I'll just by one from walmart and put my bad one in the new box and return it

@Anti-Matter

Mr. Reggie doesn't have anything to do with fixing any issues. He is a spokesperson, nothing more, and will say what Nintendo tells him to.

There's always defective 1st products at launch BUT there's much more nintendo trolls and haters on nintendo sites which surprises me. Don't you kids have a life? A job? A school to attend? Be productive, you're wasting your time trying to minimize the fun of others

@kokirii I definitely pluralize "Pokemon" to "Pokemons" on purpose. Did it today. Because it's funnier to say. I can't make the same argument for the Joy-con...

Just want to add some positivity here. Mine is fine. Zero trouble with the Joy Con or Pro Controller. Its been on almost constantly since I bought it. I just say that to encourage people with trouble, get a replacement for detective devices. There are working systems. People without a Switch complaining about the problem? Stop.

@kokirii

Actually, lots of people do just that.

As far as im concerned, people can call them joyconnii.

Who cares.

@Desy64 Said what needed to be said. 👍The negativity is surprising.

@EternalDragonX Oh, wow... I didn't realize it wasn't just soldered into the board, but actually embedded... Good job on making a soldered wire (antenna?) route the signal further outwards!

Damn, Nintendo...

@oceano @Desy64 Thats right, its just inevitable at launch BUT there`s much more than just haters here. There are also many productive individuals, investing their time trying to maximize the switch experience of others. Some are even actively looking for a solution to the problem Nintendos wizards are struggling with. I actually take that back, there is no problem. Never was.
But, in a "What-If"-Scenario, when theres no joy left to be found in the cons, you can soon try this pro controller, which works already on the Wii U for some time.
https://www.youtube.com/watch?v=DtUhLDOBPNs (just an example, you will find others with different workarounds)

Should be a matter of little time until they have a fix for the switch - all thanks to the support of the gaming world. You see, theres not that much hate around. Cheer up, Bros!

@JHDK Really? That's how I play games 100% of the time. How else would a human being hold a video game controller if not behind your back?

@Tsusasi If you want to make such a claim, then you need sufficient evidence, not just anecdotal reports. Otherwise, your claim holds no water.

I literally have had no issues so far with my launch day switch. I've had things that frustrate me but no actual issues. The joy-cons work well and the games play fine (apart from small framerate drops in BoTW when I enter areas with intense foliage). My only complaint so far is that when the console is docked and out of sleep mode I can't change the channel on my TV. Other then that the console is absolutely fantastic and probably my new favorite. I look forward to some more exciting games later this year.

No issues what so ever. Cant confirm anything the internet cried their hearts out about.
And honestly, i don't even know anyone personally with any issues.

All i know are random peoples internet videos of the most horrible and random issues and im starting to suspect that they might have provoked that... puts tinfoil hat away

@oceano That a new rule now? People who don't have something can't complain about the said problem? What an awful rule

@ironside1911 - Right on, brother!

How will Nintendo ever learn unless we attack their fans on random message boards constantly, and then spend a lot of time making fake complaints in photoshop to pretend to send to Nintendo.

I have had a few Joy-Con disconnects, though they were in both controllers, were easily fixable, and were probably due to me. The statement isn't that helpful honestly. I understand the Internet blows everything majorly out of proportion, but it is a problem, with some people at least.

@TrixieSparkle Those are already FCC licensed as they are as their own transmitter.

I love my Switch and it's quickly becoming my favourite current gen system even though I have hundreds of games for both my PS4 and Vita, yet only a few for the Switch right now.
But I do have the disconnect problem, at least with my left Joycon.
The right one never seems to act up, but when I try to play games in docked mode on the couch (not even 3 meters away from the system), the left one loses synch constantly.
So much so that I'm not able to play anymore with this setup.
Luckily I bought a pro controller at launch, which is simply perfect.
But there certainly is an issue with some joy cons. That much is for sure.

@Action51 I really dont know, Sister!

But sis, perhaps its a huge surprise, but actually it was really send and that link, surpringsly, opened up when I clicked on it.

No way, dudette! Hope they will listen to you.

So because people aren't calling in to have it repaired the problem doesn't exist? Cool. I've encountered it a bunch of times myself but haven't contacted Nintendo because I know it's an issue and I know there's no fix for it (apart from taking apart the controller and fiddling with it, which they will not do).

@Exy no it does not. It mms seven people have watched the video. Not saying there aren't issues but not seven million! Seven million people may watch a video about how to put up shelves, doesn't mean they will....

@KIRO You cracked the code!

@Jezebel95 how did you see your TV screen through the wall at the time to know your joy con wasn't losing connectivity?

The problem must be amplified by the internet.

Assuming Nintendo isn't doing damage control, their definition of technical difficulties may be actual hardware defects instead of the design flaw of the left joy con. Whenever I read joy con problems online, they are either defective joy cons or a perfectly working one, but with that design flaw. If they can't simply increase the power of the bluetooth signal then I can see them stealth release a left joy con revision.

@ironside1911 - Why don't you send in your own comments too, so Nintendo know you have them "on "notice?

So much concern, but you're afraid to tell them yourself?

Don't run away and hide behind my words, send them your own!

Also, isn't that "sis" thing you're doing a little sexist?
You can tell by my profile I'm male, so what's that all about?

Both my joycons loose sync from less than ten feet away, I emailed Nintendo asking them to repair or replace them a few days ago and haven't heard anything back from them yet. Bought a pro controller just so I can carry on playing Zelda

I read a comment somewhere here but I'm going to echo: NintendoLife, you should do a poll to see who's having Switch problems. I can't take part of it, though, because I still can't get my hands on a Switch.

@Action51I do constanly, Im happy to forward all complains but yes, im very afraid, I heard Reggie can make critics disappear.
I will most definatly not hide behind your words - they can communicate directly with you (get ur friendscode ready). Will let you know when they answer.
Youre male? Im sorry. I didnt check your profile and Im very surprised cause its usually 95% female complaining about widespread technical videogame issues.
Thanks for clarifying that, i wont ever doubt your masculinity again.
Youre strooooong. Go, get Nintendo, Tiger.

I gotta tell ya folks, all of the back and forth on this thread is pretty childish. Arguing whether it's a problem is pretty asinine. It's obvious that there is a problem. Because you aren't experiencing the problem doesn't mean your fellow gamer isn't. I appreciate the folks just reporting that they have no problems. But those debating with others that do have a problem that they are the "vocal minority" is just stupid and childish. Its not someone's opinion that they are having problems and they are just pontificating. They are having f'n problems. And to them, nothing else or no one else's working Switch matters. Especially if they have logged issues with customer service and Nintendo has been unresponsive.

That said, has anyone experiencing this problem either:
1. Reported and received replacements? If yes, are they still experiencing problems?
2. Taken their Switch to someone else's house, set up same distance from the base and tested it? Even better... taken it to someone's house who has a Switch that is not experiencing problems? How has the problem Switch performed? Answers to these will help identify if it us a production defect or environmental issue (given that, no matter what, this is pretty poor engineering).

Please share!

I'm fookin' po'd! I can't play my switch through a led wall.

I wonder how people that are having the problem severely have their system located? Inside metal cabinets, inside metal racks? My unit is about 9 feet or so away (about as far as I can imagine it being in most setups) behind a TV, next to 2 3DSs (both on Wifi) and around a nest of cables, and have only had a handful of dropouts, with even number on both R/L. Some people having constant dropouts I suppose could have a defective joycon, or I wonder if the unit is particularly sensitive to certain interfering equipment or metal objects? I've actually bought total 3 pairs of joycon - one R/B with the system, one gray to go with it, then I just went crazy and got the B/R so I can have red, blue, mixed, or gray at any time. They all behave the same way, none has more problem than another and the problem is exceedingly rare for me with any of them.

Or I wonder if it could be the BT receivers in the Switches that are in some cases defective? It doesn't seem to be a design flaw if it's not universal.

Strange that a right Joy-Con is pictured.

@ironside1911

I believe it was one of your countrymen, the great songwriter and Rock musician Bill Collins who once wrote something that applies to your current situation:

"I'm coming down, coming down like a monkey,
but it's alright
Like a load on your back that you can't see,
ooh but it's alright
Try to shake it loose, cut it free, just let it go,
get it away from me."

That should cheer you up, bro!

In this day and age, you don't contact customer service, you about it on the internet as loudly as possible. I have encountered this issue in much the same way it occurs on any other bluetooth unit (ie distance and obstacles). It works perfectly in other words. You know what grinds my gears?

@SLIGEACH_EIRE The only "problem" is combating the youtubers who quickly run to the internet to get views and create hyperbole over a small and (unfortunately common) number of issues that appear during a console launch. They have issued this statement to reassure people the problems are not affecting significant numbers despite what some youtuber would have you believe. Seriously i remember when the ps4 pro launch and this one youtuber was saying people were "getting refunds in their thousands" because the system was "melting due to overheating". When in reality it was a few dozen cases of overheating and there was no melting going on at all!
People love to cause drama where there isnt any and Nintendo, i believe, are attempting to combat this.

@MAGGOT_MOD Be nice or be banned.

Alternative facts, maybe?

@roboshort Um... really? Because, nothing to see here, right? Good lord...

Not personally had any disconnection issues

@chess227 It's a half-wall separating my kitchen from my living room. If I twist my neck a little from there, I can still see the TV.

This has to be one of the worst comment threads I've read on this site. Between people writing sarcastic posts trying to be funny, and the two annoying dudebros acting like Xenon and Borno bickering back and forth as they troll each other, there was a lot of garbage posts to filter through to find the valuable ones. Good luck to those that are genuinely having the disconnect issue and not just trolling, I hope Nintendo is able to resolve your issue. It sounds like they're willing to try to help. Let's see how it plays out.

@Tsusasi No, there isn't anything to see yet. I am going to believe Nintendo, which has a history of providing high quality goods, over people on the internet who turn mole hills into mountains, until there is much better evidence.

I have the same issue with my left JoyCon. Two of my friends with a Switch have exactly the same issue. It's so frustrating when playing Zelda in stressful situations (e.g. titan fights).
I won't report it to Nintendo since I don't believe they can do anything, it's a design flaw. I'll try to fix it with the wire solution...

@roboshort Thank you for that. I've had a rough couple of days and needed the chuckle. You statements are pretty far up Nintendo's butt and a bit hilarious, if unfortunate. There are no molehills... just legitimate complaints. And let me just go on record as saying that the majority of people who experience these issues DON'T turn to the internet to voice their displeasure, so we don't have a good cross section of how bad these problems are... other than the fact that this one in particular is a found and known design issue.

Not everyone is going to experience the issue if they are mostly playing docked and with a pro controller or joy-con holder. Once they start waggling, there will be even more effected. As it now stands, it is A) a known and very real issue effecting more people than you'd care to admit which is B) an actual physical design flaw that will manifest itself for most everyone given time... because it's a design flaw. C) It has a proven fix/hack that shows how the controller can be fixed... because it's a design flaw... not a random issue that may or may not effect people because it's random. It's a design flaw. A bad design choice.

@AcesHigh I've called Nintendo support and they told me that there were some hardware issues. They stated they would examine my Joy-Con, fix it, and return it if it had issues. Otherwise, I'll just receive a brand new one.

I shipped it out yesterday (2nd day mail) so I am very interested to see if I get the same joy-con back, and whether or not it still has the issue. For me, it was completely unusable, even at just 10 feet away.

@roboshort Lol... yup. Nothing to see here. Enjoy this footage from a PAX live demo of Mario Kart 8 Deluxe on Twitch.

https://youtu.be/9TVT5RSsVXU?t=13m31s

I swear, every time I visit this website, I read about a technical problem the Switch has. There's no way I'm buying one.

@roboshort Yup... absolutely nothing to see here...

https://youtu.be/Cb-srOfRqNc

@roadrunner343 Thanks for the useful feedback! Thats good information to know. It's really too bad that they don't do advance replacement. Meaning, they send you a replacement and you send your bad one back in the replacement's box. That is best in class service set in many segments. And I think a lot of people are hesitant to be without their controller (without buying a second set) for a couple of weeks (at least). Plus you had to pay for shipping? That's why not everyone with a problem is calling. It's an annoyance that people may just deal with but still leaves a bad taste in your mouth. Mine drops out at 7' away. If I scootch up literally a few inches, the problem goes away (no, there is nothing near it to cause interfernence in my regular seating position). But I shouldn't have to do that. So is it worth being inconvenienced for a few weeks. Or live with it. Either way. Not incredibly happy.

@AcesHigh Nintendo provided a pre paid 2nd day shipping label, so nothing came out of my pocket. While I certainly would have preferred advance replacement, the agent offered me a pro controller at half price with overnight shipping. Sucks I can't use my switch in portable mode now, but I can't complain and so far am very happy with their customer service. I'm just curious to see how the new/repaired Joycon works.

Please share with us how it goes when you get your replacement. Good luck!!

@Tsusasi Agreed mate. Just the fact that there are several people in this small but cozy group alone experiencing the problem is proof enough that there is a larger issue at hand. There is a problem whether Nintendo wants to spook their "flock" right now or not.

Its good to see that some people are at least experiencing good service when they do call Nintendo for help.

It's really sad to see people think they are doing Nintendo a service by shutting down legitimate complaints from their own fellow Nintendo Loyalists.

Think about it. Who exactly do you think is going to be more forgiving? The Nintendo Mega Fan that got the system on day one but ran into a problem or the casual indifferent user who gets their Switch in May.

The best thing Nintendo (and the fan base) can do right now is address the problem exists and fix it. Because if it gets swept under the rug or if these Nintendo Defenders succeed in minimizing the "whining" then it will just erupt even bigger when less-than-loyal Switch buyers run into even smaller issues.

I bought my Switch on launch day and have had no issues with the Joy-Cons that came with the system. However, I purchased an extra set this last weekend so I could get some 4-player Bomberman action going, and I noticed that sometimes the left Joy-Con would seem to briefly disconnect, causing either ignored input on the analog stick, or sustained input after I had released the stick. So far, this only occurs with the set I purchased separately, not the ones that came with the console.

Moving my Switch dock a few feet to the right to put it a little closer to where I usually play solved the issue, for the most part, although occasionally someone walking or standing in between me and the console can cause it to reappear.

I don't know if my experience is typical, but it seems like the issue might be related to some defective Joy-Cons rather than an issue with the console itself.

It doesn't bother me too much right now, but if it becomes a larger issue I plan on contacting Nintendo support about it to see what they say.

@WaxxyOne It's actually a design flaw/bad design decision within the left joy-con. There are a few videos up of teardowns of the left joy-con. The left joy-con lacks a proper dedicated bluetooth antenna.

https://arstechnica.com/gaming/2017/03/teardown-shows-antenna-design-causing-switchs-joy-con-connection-issues/

@Tsusasi Hmm. I set up a replacement already but now I'm wondering if I should send my controller in now where I'll likely get an identical replacement controller or wait for them to actually address the issue with a hardware revision.

@Exy I disagree with your statement about 7 million units being defective. Unless you are being facetious, there is no way 7 million units can be defective because Nintendo has only sold 1.5 million worldwide. I think the concern shouldn't be so broad because there are only a handful of videos in that compilation out of 1.5 million units sold.

However, I think the concern lies with the amount of views on that particular video. 7 million views potentially means 7 million people are convinced that the Switch is a flop and may result in a sales drop. Perhaps we should all look at that video and consider how to work around the issues.

@KittyKatta I'm right there with you. It doesn't make sense to replace right now when there's a real design issue. It pisses me off because Reggie and Nintendo know exactly what the issue is and this whole 'fact finding' b.s. is just stalling tactics to push this issue out past the launch window so they can talk about it AFTER they've moved units.

@Courtest1 Why disagree? Exy was been a sarcastic apologist for Nintendo. The units ARE defective (left joy con) and it was actually reported that Nintendo has shipped 8 million units world wide... making it actually 8 million defective units.

@Courtest1 But you bring up a valid point that I have avoided talking about because I felt I would just get attacked again by Nintendrones, and that is perception. Regardless of anyone's position on this defect, the fact remains that this is the negative vibe out there regarding the quality, fit and finish on the Switch. It's increasingly being viewed as cheaply made with a price tag that doesn't reflect the build or horsepower.

The viral and immediate nature of social and online media means that this perception could spread quickly. You'd think Nintendo would want to get out ahead of a defect/bad design decision they absolutely knew about, but they choose to spin and obfuscate.

@Tsusasi I had actually seen the video. I am a researcher by profession so I need statistics to be convinced, not people who create videos to get clicks or people who see things through negative lenses. The evidence that it is a design flaw is not convincing at all yet. Usage error is most likely, followed by shipping and then manufacturing.