Topic: Nintendo Switch Pre-Order Thread

So after going to Argos and buying my Switch and games as I couldn't get in contact with Nintendo and my Royal Mail tracking number didn't work, Hermes have just delivered my package from the Nintendo store. Most of it will now be sent back. Idiots at Nintendo store U.K. Could just have sent the correct courier details. Hopefully all your switches arrive soon.

I am part of the one not receiving anything from the Nintendo Store.

This is ridiculous and Amazon also did not send my Wii U copy of Zelda!!!

This is soooo poor by Nintendo store. The fact that all of these orders will be at least £350 the fact that it seems they have no traceability at all is very worrying.
Next time I'm going through someone I feel will take greater care with my purchase

I am one of the Official Nintendo UK Store people who thought it would be a good idea to order with them, so i messaged them at 8.08am because of the conflicting messages:

Sent by: You, 03 March 2017, 8:08

So once again i need to complain about this site? Why am i surprised.
I received an email yesterday @ 15.46 saying it would be next day delivery.
Then at 18.43 receive a different email saying between 7-8 March by Royal Mail.
HOW IS THIS NEXT DAY DELIVERY??
The first Email is a LIE, I am pretty sure that if a company lies it is illegal!!
As this is a MAJOR release, surely you would have planned for this, or even sent the delivery out a day early so that people would have their order on time?
Some other sites even got them to people a day early!

No answer until i finished lunch so i then put:

Sent by: You, 03 March 2017, 13:04

Also it seems like the Tracking Reference does not exist.

Status: Sorry - we don't recognise that reference number.

Can't upload a picture of this for some reason.
This is a complete shambles,
I hope you take this and my previous messages as FORMAL COMPLAINTS

The whole thing is just stupid especially as i ordered the case and charging controller 10 days after my preorder and they turned up yesterday, so i have a case and charing coller, but no controllers to charge or switch to put in the case

@kmj1982 At least it arrived? Thats...something. now go get your money back.

This has never happened before with this store, but its also £339.98. And thats a lot for me. So it best arrive toot sweet.

Well there goes another RM Van.

This is starting to get uncomfortable.

I've now received everything but my Switch despite Amazon saying it's been out for delivery since 7:45 this morning!

@ProjectX1991 Same here!

So has anyone here who ordered from Official Nintendo UK Store actually got their Switch?

Judging from my experience with Color Splash if you haven't got it yet you'll likely get it either tomorrow or next week. I got Color Splash on Saturday 8th October with the tracking code working on the 7th and that was a case of preordering the game as soon as it became available.

Mine just arrived from Amazon UK! Hang in there!

My Nintendo UK order is tracking through Royal Mail just fine, but as of 14:15 it's just arrived at the NW Post Centre, so I'm not confident it'll arrive today at all.

@Grumblevolcano Tracking code wont even work. So thats a great start.

Im done with Nintendo at this point. Too much BS for even me to care anynore

It seems Nintendo have outsourced everything to The Hut Group https://www.thehut.com/catalogue/electricals/shop-by-category...

Their site is just the same as Nintendo UK Store.

Anyway mine is apparently somewhere in the possession of Gnewt Cargo, I am in London, but they "haven't received it from the warehouse" despite saying it would be by 6pm today. Losing the last shreds of hope.

@Mintberry_Crunch It's been ran by the hut group ever since it opened. In fact most parcels I've gotten from them have the same address on them as any parcels from Zavvi/thehut.

Are all of you waiting for Royal Mail? For some reason, Nintendo shipped mine with Yodel... Maybe I selected that when I purchased? I don't remember. Either way, it's still with the courier, supposed to show up by 9PM.

@SkeletronPrime I mean I got given a Royal Mail tracking code, but the parcel was never received by them. It just says "Pre-advice received".

My tracking number sends me to Royal Mail, Nintendo confirmed on the phone it was Royal Mail. I even put the tracking code in UPS, Yodel, Hermes and DPD

Oh and parcel force

I still have received NOTHING and tracking is still not working, the most absurd part is that my local argos and sainsbury have them in store!!!

I'm in the same boat as a lot of you, 2 emails from Nintendo, one saying next day delivery, the other saying 6th/7th of March. Been given a royal mail tracking number that doesn't work. No response from Nintendo so far.