I've been trying to purchase the Fortnite Crew pack and V Bucks from the Nintendo Shop. However, Nintendo are not accepting any cards. I've tried all types and had other people try with theirs. It keeps coming up with the following error code 2813-2470.
It's very frustrating and my son is becoming so upset. Please can anyone help?
You can plug error codes into the search bar on Nintendo's support page - super handy. Here's the result for your code. This says, log into your nintendo account on nintendo's webiste, delete your card info, and re-enter it. Check out the details. https://en-americas-support.nintendo.com/app/answers/detail/a...
Back in spring, there was a security upgrade that created your issue with eshop, which is fixable, outlined in that link above.
IF you want very reliable help, Nintendo support is actually VERY good (seattle WA), if you want to call them, or use the chat messenger. Helping parents is what they do. Don't be afraid to give them your email, if they ask, its only used log the issues you called about, in case you ever call back, a rep can see exactly what you covered already https://en-americas-support.nintendo.com/app/contact/session/...
My card has worked fine via Nintendo forever (even bought Doom Eternal just last week no issue), but today when I tried entering my card details to renew my membership I got a 3D authentication message that asked me to verify my card. I thought that was a bit strange, as I have never had that before with Nintendo, but regardless, it's usually no issue when that does occur with online sales, I just type in the one-time passcode and verify my purchase. The issue is I tried 3 times and each time it said the verification failed.
So I called the bank who investigated it, confirmed there isn't an issue with my account or a problem their end, but they found that it is the merchant (Nintendo) blocking the purchase...
Any ideas why that may be? (Yes, all my account info is correct and up to date) Guess if it continues I might have to contact Nintendo or just try the Paypal route.
The bank did advise I try again in about half an hour and they have made should nothing should be blocked their end, so I'll try that too.
I'm in the UK by the way.
Edit: It's still not working. I had to faff about linking Paypal and that seemed to do the trick, but I don't understand why I'm getting a 3D authentication error message with my bank card. I don't even want my Paypal linked, so I'll probably unlink it now and then find I have to link it every time I want to make a purchase on the eShop...
@Reprise Your going to have to deal with Nintendo UK Support directly if they mentioned it was Nintendo and there is nothing more anyone else on NL can help with this.
@Reprise I thought I recalled some scenarios weren't solved by updating card info, and the solution depended on which country you're in, for the UK & EU region, or depended on your credit company, I think? Which required contacting nintendo, possibly because they don't want to broadcast details for security reasons.
Paypal is workaround for the situation (as you've figured out). I've been using paypal, myself since 2018 with no problems.
@WoomyNNYes Not sure my problem relates to the security changes, as, like I mentioned, I have been using my card on the eShop with no issue right up until today. I purchased Doom Eternal via eShop just last week without any problems. What I do is I don't save my card details and I always choose to re-enter them each time. Usually it works fine.
Anyways, guess I'm sticking with Paypal unless I can be bothered to contact Nintendo. I bet my left testical if I did they would just blame my bank anyways.
"This error code indicates that your Nintendo Account has not accessed Nintendo eShop from a Nintendo Switch console."
"What to Do:
Link your Nintendo Account to the Nintendo Switch console you wish to obtain the content on and then access Nintendo eShop at least one time. Once this process is complete, you will be able to purchase games directly from the Nintendo website or continue redeeming your code or offer."
@Reprise On the switch console, link existing nintendo account directions (done on switch)(link pasted below).
Nintendo security update last spring was widespread, and created a disruption for everyone. My memory is too fuzzy on what we had to do. They defaulted everyone to 2-step verification (which can be turned off), and I made a new password, too. Hopefully this is your last hurdle
@Reprise Maybe you have to un-link it, and re-link it? I've never done that, and don't know if there are any worries with that. Forgive me if you've done that. Yeah, Nintendo should be your best option for troubleshooting help.
Yeah, I'm not sure about unlinking and relinking to be fair (not even sure if you can).
If Nintendo's lines are still open (I thought they were closed due to Covid and staff working from home) then I'll give them a ring this week. Otherwise I'll throw them an email.
@Reprise You have to unlink your Nintendo account if you sell or trade in your console. So, yes, you can unlink your nintendo account.
Nintendo UK customer support was running summer & fall. When I look at their contact page now, the phone number, chat messenger, and email section is missing. If it is region locked, maybe that's why I can't see it from the US, here. So, take a look and see what the Nintendo UK support "contact us" page looks like. ... or like you said, covid could have shut it down again. However, in the US, support here is still running: phone & chat messenger.... even text. (I'm assuming nintendo reps are doing customer support from home.)
Update: Didn't get around to contacting Nintendo (no telephone number, no chat, just a contact form), but I've tried each day and for whatever bizarre reason as of this evening it's now working!
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Topic: Help! Unable to Purchase
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