Apologies if this is a repeat topic, I did a few searches and nothing came up.
So I have me a new Switch! And I'm trying to get it all set up and ready for the AC update this week and I've been following Nintendo's online instructions and hit a dead end. I've searched around and read some other guides and followed some videos but so far, nothing has mentioned the issue I seem to be having.
Where I'm having issues it step 6:
"Open the Island Transfer Tool on each console.
If the same Nintendo Account was used to download the Island Transfer Tool on both consoles, use an alternate user to open the Island Transfer Tool on the primary console for the Nintendo Account."
It was. And it is the same Nintendo Account used on both machines, I only have one. I doubt this is uncommon?
So I created a new user on the new Switch, which I checked and is indeed the primary console now. Now when I launch the Island Transfer Tool on my old Switch it asks me to select a user, always has even though there is only 1 on the system. My new Switch, does not ask me to select a user, despite it now having 2. So how do i ensure I launch the Transfer Tool with that other user? Or am i completely misunderstanding the instruction?
You will need to contact Nintendo Support on this issue. No one two issues are the same and ACNH is one of those debacles that you will have to get Nintendo support to help you with. I am going to have in the future do this when I get a different Switch and probably require contact Nintendo support for this help.
Thans for the help @WoomyNNYes
I did actually look at NL's one as they're often quite thorough but like most it didn't cover my specific case.
The problem I had was there has only even been a single user on my Switch, so when I got my new switch I transferred that user across and used it to download the transfer tool. According to the Nintendo UK instructions if I used the same user to download the transfer tools on both systems I had to make sure I was using a different user on the primary console to launch the transfer app.
That's where I hit a problem, I made a new user, but it wasn't letting me select a user when launching the app, or indeed telling me which user it was using. Every guide and video I watched had multiple users and never hit this issue. But the kicker is it wasn't an issue, that was false information on Nintendo's guide. I did it with the same user and it worked fine!
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Topic: Animal Crossing Island Transfer Help
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