Hello, new here and to the switch, my friend has a nintendo switch model: HAC-001. She was playing it the other day and the display just stopped working, she could still here the game and the button clicks. Now, you can't use the switch unless it is in the dock, it still turns on with a grey screen but shows nothing on screen. I tried a hard reset to no avail. Any help would be highly appreciatated, Thank you in advance.
@Gunther191145 Give this nintendo support troubleshooting page a try(pasting below). If it doesn't solve the issue, it may indicate a hardware issue that needs repair. It's possible that switch might be stuck & won't wake up from sleep mode - that is easily resolved.
Generally speaking, nintendo's support page is a very good resource to search for troubleshooting. And as Northwind above mentioned, Nintendo of America has a pretty good support phone line and a chat messenger, if needed. https://en-americas-support.nintendo.com/app/contact
If it's under warranty NIN support will fix it. But that will mean it will have to be sent in to verify if this was hardware or user caused for them to fix the issue-if you have to send it in.
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Topic: Switch display not functioning
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