Help / Problems Forum

Topic: Eshop error code

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darkhacker1811

1. Posted:

Where to begin? I've been attempting to download the SMT IV DLC for the past few hours, but I am continuously greeted by the message: "An error has occurred." To explain my situation, the SMT IV DLC is downloaded from a separate store that is accessed from within the games interface; it is not downloaded through the Nintendo Eshop. It took me a while to even get as far as the item listings (kept getting an error code), and once I did, I managed to charge up my account with the necessary funds to purchase my desired DLC. Now here is where my problem begins. I cannot purchase any of the DLC, as I continue to encounter an "error." I'm not trying to sound vague or anything of the sort; that's literally all the eshop will tell me. It isn't a connectivity issue; my internet works just fine, and my 3DS is properly and adequately connected to my access point. Please do not advise me to "check my internet connection," because I'm absolutely positive my 3DS is properly connected. It's perfectly capable of browsing the web, and if it wasn't properly connected, then the list of items wouldn't show up in the first place. The problem is that as soon as I attempt to purchase anything, the 3DS (after a ridiculously long time, during which the loading icon is displayed) presents me with the message "An error has occurred," as well as the error code 005-4040. This has been extremely frustrating, and I am now wondering if anyone here can help me. Is anyone familiar with this error code? I did a bit of browsing, and it seems to be a pretty random code; most of those who were greeted by it claim that it simply solved it self one sunny day, some time after its initial appearance. The baffling thing is that I have purchases DLC off this store before, and while I have encountered error codes, they've never been this pervasive (I've probably attempted the purchase 100 times in the last hour), so it is extremely vexing. If anyone has any idea why it's shown up, or how to get rid of it and purchase the DLC in question, I would be extremely grateful. I've yet to seek assistance on Nintendo's support forum, as I'm aware that any attempt to do so is typically greeted with "please check that your internet is working properly," because they're very useful and care so much about customer satisfaction. Anyway, I digress. If anyone has any information that could be of use, I would be most appreciative. Thanks for your time.

darkhacker1811

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Dave24

2. Posted:

It's problem with their servers - I have the same issue. Sometimes it will log you in to download, to just on last window go out with this error.
Probably it will work tommorow or later. The only fix is to wait

Dave24

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WaLzgi

3. Posted:

I did a bit of research myself and Nintendo's support site says that it's a connection issue with the eShop itself. All I could gather is that you may need to turn off your system and try the connection again.

If that doesn't work, try contacting Nintendo through their support site: http://www.nintendo.com/consumer/assets/region_select.jsp?f=1

If you care so much for your privacy, what are you hiding?

Nintendo Life moderator and duck.

My BUY_A_WII_U_loggery

3DS Friend Code: 2234-7139-4188 | Nintendo Network ID: LzWinky

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darkhacker1811

4. Posted:

I've reset my system multiple times, but to no avail, unfortunately. I don't want to contact Nintendo through their support site because, well, they're not very useful. Generally, the best advice they can offer is to "reset the system" or "check the access point," which anyone would do before posting on a support site anyway. That's why I came here. I figured someone would have some idea. Oh well, I'll just keep trying and hope for the best.

darkhacker1811

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homerthegreat

5. Posted:

give up then

homerthegreat

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darkhacker1811

6. Posted:

Thanks, that's really helpful. Seriously, if you've nothing useful to say, then don't reply to the topic.

darkhacker1811

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darkhacker1811

7. Posted:

As is the norm with this error code, I attempted the same download today with the same conditions, and it mysteriously worked without a hitch. What a stupid error; no reasonable explanation or trigger, and no solution. The user is left to just wait it out until it magically fixes itself, because Nintendo are useless like that.

darkhacker1811