Zavvi Launches New Items In Its Popular Pokémon x Akedo Range

Obligatory Zavvi PSA: I've had really poor customer service from them in the last 6 weeks. Am not using them again.

@gcunit yeah their customer service sucks, but coool products

Shockingly bad customer service.
I've only ever ordered 3 times from them. Every time I had to wait months after release dates before recieving the items.

Have to add my two penneth to the mix, beware zavvi make it incredibly difficult to return items which don't fit. So much so I'm stuck with two t-shirts I can't wear as a result.

I've been doing my best to avoid fast fashion products recently, but I must admit to caving in to a couple of these jumpers. They're not bad quality and I shall make them slow fashion.

Missing "Pikashoes" headline. Disappoint.

Everytime I see Zavvi here..... Red flag, as other comments say. Terrible CS, I was lied to on multiple occasions. I can't speak to the quality of the products as I never received them after months of waiting and had massive issues getting my money back. FRIENDLY WARNING. Hope Reed Pop gets a good kick back from the ads.

From experience, with how poor their customer service is (even worse if you live in a different EU country) I would not buy anything from them at all.

Too high chance of not getting what you want or at all, I still remember how my package was lost but on their end it was "delivered" while it was not, never got money back.

Another time I ordered a shirt, which was showed at NL and got wrong size, could not send it back because their system said "I am wrong".

No thx, don't order there and NL should stop giving them (free??) advertisements.

Hi @gcunit we're sorry to hear that and it's not at all what we expect. Can you confirm your order number and send a message via your online account, so we can make sure this is sorted for you.

@zander_dale sorry to hear you've had a bad experience. Please confirm your order number and drop us a message through your online account, if there's anything you would like help with.

@LukeNI this is not at all what we expect, if you still haven't received your items, please confirm your order number and drop us a message via your online account so we can get this sorted asap.

@Otoemetry Can you confirm your order number and send us a message through your online account, so we can get this sorted for you.

Hi @Foxx Really sorry to hear this, can you please drop us a message via your online account and confirm your order number, so we can ensure this is sorted for you.

@Rayquaza2510 this is not at all the level of service we expect. Send us a message via your online account and confirm your order number here, and I'm sure we can get this sorted as a priority.

I don't know how ppl wear hightops comfortably without getting blisters on the ankles. Especially converse like shoes.

@cs_ZAVVI I don't want to sound rude, but I don't bother anymore.

We were you (customer service) when I sent a dozen of mails?

But now because I complained publicly there is "service"?

Anyhow both happened before the pandemic (2+ years ago) so for my part I prefer to forget about what happened, so instead of "trying to help me because I posted this on a public comment section" (again where was the customer service when I needed them multiple times) fix your customer service, like really fix it because I still read too often how many times it STILL goes wrong at you guys, even few days ago someone I spoke on discord had issues with you guys.

So no I don't need any "help", not after 2+ years.

Sorry for being rude, there is a chance that you (the person behind this account) didn't do anything wrong, but I had to let out my frustation because of this comment to mine, didn't plan too but this triggered it.

@cs_ZAVVI So, I contacted your support and the only option I was given for both of my items was to CANCEL my order. How ridiculous is that?
I had pre-ordered both items in good time.

Zavvi is a total let down and a complete waste of time.