Nintendo France Will Repair Or Replace Faulty Joy-Con Even After The Warranty Has Expired

Good, that's should help the people having trouble with them.

No wonder the Louvre museum still use the 3DS.

Anyone know what the UK situation is?

I have a launch joy-con with bad drift. It’s unusable now. And two joy-cons I bought my son for Christmas keep losing connection to the Switch even when they are being used connected in handheld.

These things are so expensive and so frustratingly temperamental.

@Kienda I bought new sticks on Amazon for £10 and they’ve done wonders. I’ve not had any drift since. It’s nonsense that it came to that but for the peace of mind it’s given me, it was totally worth it.

This doesn't make up for the barbaric process of producing foie gras, but it's a start.

@Northwind thanks for that. I will look into contacting them.

@nessisonett does this involve opening up the joy-con and things? I’m not so technical. Hehe

@Kienda My wee kit included a few screwdrivers. It is quite fiddly work and my sausage fingers didn’t help but if you have nimble fingers or can bribe children with small hands to do it for you then it’s not too much hassle 😂

@DrDaisy yes I agree, that is disgraceful... 😠

Apart from HD rumble, I've got no regrets in shelving my joycons. Until there is an updated model, no way is Nintendo getting another £70 for the same BS problem again.

This will never happen in Norway with Bergsala...

@Kienda @Northwind I sent two left joycons off one at a time and found it was turned around quite quick - maybe it was more efficient because I just sent the left ones.

There is a question on the form you have to fill in to get sent a post label that asks when you purchased the joycon. However you can tick a box to state I do not know this which seems to get round the warranty point.

@Kienda so I saw the article stating switch was back in stock for pre order on Nintendo uk site thought I’d take a look and possibly buy another as a spare. I then sent an email to their customer service asking weather the now replenished stock had internal changes to rectify the joy con drift and weather they could confirm or deny this after 2 days I received an email stating that they have “no comment on my query and if I have any other issues please don’t hesitate to contact them” for the record I have had drift on my original right gray one which I replaced the stick and is still working fine over 200hrs later. I have recently had drift on my left gray one which I thought would be as easy to fix as the right one, I was wrong and defeated by one screw on the thumb stick which when looking at it had the head stripped so I couldn’t even get the screw driver to bite, I ended up selling the battery on eBay and binning the rest of it as I had voided the warranty by opening it. I now have purchased a set of orange and purple ones as they have a build date Oct 19, strange thing is when I brought them from curry’s pc world I asked for their extended anything happens policy on them and was told they are exempt from it on the manufacturers instructions. Make of that what you will but I believe nothing has yet been done to rectify any build issues surrounding the joy con drift.

Where are the people who keep sayin that there is no defect and that its our fault that we dont take care of our things better?

Nintendo UK fixed my drifting joy-con for free (including free postage) within a couple of weeks over Christmas, returning it in a lovely Nintendo branded box.

I honestly explained it had been drifting before my warranty expired and sent it off to them as their website instructs, giving them an easy job.

Good companies know the value of good customer service, so give them a chance. I wish I hadn't sat on it (not literally) for so long.

This should surely apply throughout the single European market, not just France I'd assume?

I believe I am pretty loyal Nintendo customer (2xWii, 2xWiiU, 3xDS, 8x3DS, 3xSwitch) BUT I have enough, out of 3 Switches I bought only one still works fine. First one BSOD, second yellow lines on LCD screen, plus joycons drifting... I can fix electronics myself, no problem, but I didn't buy consoles to repair them. By the way all the rest of my Nintendo gear works fine!

@wildbob
Eight 3DS’s! Which ones you got?
I’ve got 2, a red Japanese one and the blue Pokémon X & Y.

@Fandabidozi I know I am crazy, but I really liked 3DS and cause I want to play it "forever" I made myself some stock, my wife doesn't know

I pray someone works on improved Switch that will last longer

Still no problems with my Switch that I got on launch day (knock on wood). But but it's good to know that I'm covered now, just in case.

I hope they also do this in Germany, i have drift on 2 of my 3 left Joycons, but so far i've been too busy/lazy to contact Nintendo about it.

I remember they fixed my Wii for free far out of warranty when it couldn't play dual layer discs (Smash, Sakura Wars...).

Please contact customer support so we can charge you to fix it (unless bad publicity has forced us to do it for free in your area). We’ll also keep pretending it’s just a small amount of people so we don’t have to redesign the controllers and issue a recall.

I bet they get more repair requests now that they have done this. Most might have just bought new Joycons and set the old ones aside. It's now time to dig those out again and send them in.

not saying i need my Joy Cons repaired because they work perfectly but the Nintendo UK needs to start repairing damaged Joy Cons

@colmtheperson yeah I was wondering if their was some EU law that would force Nintendo into fixing all of European customers broken joycons

Instead of pulling a Microsoft and rolling out an extended warranty for any and all affected systems it has to be piecemeal.

Do better Nintendo.

If you in the US this is up and running.

I have a March 2017 launch unit. And right before end of year I filled a repair online and there was no question asked about warranty. It Simply got approved with free 2 day fedex shipping (I sent both in)

The work order shows they replaced 2 parts in each. They been working fine now (but since moved 100% to a HORI split)

So send them in

@wildbob bsod? How did that happen?

Was trying to get mine fixed through UK but, the repair center was down. Looks like it’s back on now so gonna give it a try

or decide to work on a better version instead using that cheap material

It's truly disheartening to see that for a branch of Nintendo to follow suit - after everything that happened in America - there still needs to be some unflattering statement about the Big N.

I'm glad our fellow gamers from beyond the Alps will get to see their controllers repaired for free, but I wish other territories would get the same treatment without either a "most fragile product", er, "award" or a full-on class action suit.

@Gwynbleidd
What I said in a nutshell, you beat me to it!

This is why I will not buy a switch light.

Is France part of Japan? Because my left Joy-Con has issues and I don't feel like I should have to pay money to get it fixed. More realistically, even with problems, sending it away means I can't take my Switch on the train. UNACCEPTABLE. So... do I live in France or not???