After a class action lawsuit was filed against Nintendo of America for its Switch Joy-Con "drifting" issues last week, the video game giant reportedly instructed support service representatives within this region to repair the controllers for free and refund customers who had previously paid.
A day later, we found out this free fix didn't necessarily apply to certain regions outside of North America. Now, though, there's a minor update for Latin America. It's been reportedly confirmed by a Nintendo repair shop located in Costa Rica, that all Switch users in Latin America with faulty Joy-Con are able to get free repairs.
ResetEra user Atheerios further clarified:
"Nintendo has communicated every authorized distributor in LATAM to offer free repairs."
If you're located in Latin America and have a Switch Joy-Con with drift issues, visit Nintendo.com to find details for an authorised repair shop in your area.
Alternatively, you can try and resolve the problem yourself with our handy step-by-step guide and video.
[source resetera.com]
Comments 31
How about other countries, like, oh I don't know, Australia?!
Well now I'm interested
Wait, just Costa Rica?
Costa Rica only? How's that enough to say it's been extended to Latin America...
Is joy con drift fixing official? Do you just make a repair claim on Nintendo's website.
I’m assuming ‘this region’ means the Latin America region, and the shop owner stating such just happens to be in Costa Rica.
My question is; are dinosaurs involved?
@HobbitGamer Correct.
@Morpheel It includes Mexico.
From the source: "Nintendo has communicated every authorized distributor in LATAM to offer free repairs."
Costa Rica is just one country. It is not all of Latin America, What about, Mexico, Guatemala, Belize, Honduras, El Salvador, Panama, and all of south america?
Geez people... Reading comprehension... They are reporting that all Latin American countries (where there is an official Nintendo distributor, I'd assume) are covered by this. They just mention that they got confirmation from a repair shop in Costa Rica. They are probably not going to contact shops in every single country for confirmation, right?
It should be extended to anyone who paid for a Nintendo Switch console with a defective controller, no matter where they live.
I'm not knowledgeable in legal stuff much...is this just to preemptively dodge the US lawsuit, or convenient timing with annoying limitations?
@JayronAuron to dodge it, I’m 100% sure.
So from what we know so far this is still restricted to the Americas. Wonder if that will change.
Oh my, there's only one 'authorized' place in my country, luckily I live in the biggest city which happens to have the place. But, I'm not sure how it's trustworthy... Guess I'll keep spraying contact cleaners for a while
Oh hell yeah! Finally including CR!! As a Costa Rican this is glorious, tired of it always being just MX, Argentina and Brazil. Hope everyone can get this service in the future
@bizcochototal the article was updated, it wasn't as clear before. Notably, that quote from ResetEra was absent when I first read it.
It’s great Nintendo are doing something about this but I have to say the way they’ve gone about it is terrible. The issue is worldwide so we need a worldwide fix.
This whole “will they fix it in X, Y, Z country” is ridiculous and because of this it feels like they are trying to get away with it where they can.
Glad this has been extended beyond the original lawsuit - but not far enough
Nintendo can do as they wish. I just hope that they realise that most industrialised countries (outside of the US), have consumer rights laws.
Is Europe included?
@HalfAWorldAway no 😞 at least Germany isn't
@Liam_Doolan
I had the drift problem on my left controller, it was always going up. I checked your guide on fixing the drift and the calibration sorted it out for me. So thanks for that and it might be worth bringing it to others attention again. It's worth a try.
Edit: here's the link
https://www.nintendolife.com/news/2019/07/guide_how_to_fix_a_drifting_nintendo_switch_joy-con_analogue_stick
@Benjoo Glad to hear it helped! I've added this in.
I sure hope they still do their best to improve the technology on the controllers to begin with.
This program is relying on the fact that most players affected will not go through the hassle of sending their controllers since (particularly in LatAm) the transportation fees and the risks of losing and miscarriage are bigger than the hassle of buying two new sticks from 5 bucks each and replacing them yourself.
Why is this “news”, originating from a forum post, not tagged “rumour”?
I have the red Joy-Cons from the Mario Odyssey bundle and recently the left anlog stick started to drift. Cleaning the stick has helped for maybe two weeks and then it started again...
I'd be more than happy if Ninty extended this service to Europe.
I bought a second pair of grey Joy-Cons shortly after I got my console and they are still working fine, so I guess I had bad luck with the red ones.
Now don't you go telling me that I should be taking better care of my controllers and that it's my own fault. I treat all my consoles like babies and my Switch+controllers are always resting in a carrying case when not in use, so it's not like they got dusty or anything like that.
The only consoles for which I experienced worn out analog sticks so far where my very first N64 controller (and I was probably less careful with my stuff as a child), the nub on my PSP and now on that red Joy-Con.
I'm really worried that the Switch Lite will have the same fail-prone sticks, because I was looking forward to getting one. The regular Switch is a bit too unwieldy for extended handheld play in my case.
I've fixed mine using an electrical contact cleaner spray. Works like a champ!
I don't trust a lot the Mexican authorized repair shops (or LATAMEL which is the only authorized mexican one), I found googling that there they take weeks or even months to attend you and the customer support is bad, they can't even tell you about how's going the repair process so I'm just sitting here scared if I should ever give a shot.
The issue is worldwide, so a statement needs to be issued regarding this for everyone.
So any controllers being mailed out... are they actually coming back fixed? I’m thinking of sending all four of mine in. But I’ll have to be docked with my Pro Controller until they get back.
And if I mail these things, I don’t wanna have to do it again and again.
This change of policy is late and clearly motivated by the class action. What a shame.
Well, I had to buy another one, so this is too late.
Besides, I doubt that in Chile they would be informed of this.
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