Best Buy Is Cancelling Majora's Mask New 3DS XL Pre-Order Duplicates

Uh oh. I mean, hahaha!

Death penalty for scalpers!

I'm actually glad for this and I hope more companies can follow a similar pre-order practice.

Good job, Best Buy! Make them pay. Although, it is unfortunate for families who bought multiple ones.

@devilwaffle
I agree. Online sellers like Amazon should do this at least on limited edition pre-orders.

I guess I'll be part of the minority that thinks this is all around, terrible. What matters more, stopping scalpers or letting a family share gaming together? What's more important, material possessions or family?

Anyway, aside from that what I'm actually upset about is that Nintendo didn't have a larger stock. I'd wait for a MM 3D cover, but oh wait!! North America is only selling XLs!

Well, as much as I dislike scalpers, I am one of those unfortunate few who has fallen victim to this terrible mistake. My brother and I each ordered one, and as it turns out, only ONE of our orders was canceled. You see, its limit one per credit card, but nowhere on the website does it actually SAY this, so you can imagine our shock when we received an email a week later saying our order had been canceled.

But here's the worst part: BestBuy will NOT be restocking the product! So all the canceled preorders, instead of getting shipped to their warehouse, are simply never going to get shipped out from the manufacturer! They are only stocking enough items to meet the preorder requirements, after the cancelation frenzy.

Trust me, I called the customer support line about four times asking about this.

Thanks NL for posting about the issue! I'm one of the guys who reported it to you yesterday.

Why not just make it only 1 per customer to begin with?It would save a lot of hassle and disappointment for those genuine buyers who will miss out.

I like this, but aren't "scalpers" going to find a simple way around this by using multiple cards and shipping it to friends/family/work addresses?

I'm kind of torn on the scalping in general. Part of me feels like these people are scum and they're taking away the opportunity to buy products for the people who actually want the product at the retail price; and the other part of me says it's a simple "supply & demand" and there's nothing illegal or wrong about it. I personally refuse to over-pay for a product. I'm not a collector (I don't get having multiple systems because of how they look). I simply want to play video games. It would be cool to have a special edition model but I'm not about to pay $500 for one.

Ultimately this is a Nintendo problem with the lack of adapters, amiibos, and now S.E. New 3DS systems. The same problems existed back when the N64 released and also when the Wii released.

I nearly had a heart attack when I read the tittle. I thought you meant they were cancelling ALL of the pre-orders. I only ordered one. I ain't no filthy scalper.

And I don't believe its Nintendo's fault. I mean, what's the point of having a "Limited Edition" if its not a good bit more rare than the other systems? That's why its called a "Limited Edition".

I think BB should have made it two per household, because scalpers don't usually just buy two, they're more inclined to buy five and up! Also, since the order numbers on each system were completely unique, they should've taken that in to account.

Basically, their policy is limiting the system to one adult only, if you think about it. Because A: kids don't have credit cards, B: if one kid gets something, the other typically wants it too, and C: the ACTUAL scalpers are still getting ONE system! While other kids who wanted one are just SOL!

You know, the one per customer thing should even be on retail Amiibos (one of each type) and all pre-orders everywhere. The scalping thing is just

Seems like some pre-order scalpers feedback rating is going to go down after this. They and other stores should do sneak cancel like this more often. This way those who can't stalk and access websites and stores after notice due to various life reasons can have a second fair shot.
Edit: While they are at it, they can also do the same for the Majora's Mask 3D LEB.

I can't find the N3DS XL Majora's Mask page on Best Buy. Can someone send me a link (no pun intended)?

@BlatantlyHeroic I can see where you are getting at, but wouldn't it be a catch 22 anyways? I mean, alongside a number of families having multiple consoles in one order, it opens the doors for scalpers to order like 3 million consoles a piece(who would probably notice it before many families would), and plenty of families likely wouldn't get theirs anyways... :-l

And ditto about the covers...

@JellySplat That probably would've been a little more fair in a scenario like that I suppose.

And yknow, this WHOLE thing could've been avoided it BestBuy had just put up an annotation saying "Limit one per credit card on this item" on their website!

BestBuy, I understand, and appreciate your attempt to control scalpers, but your way of doing so has caused terrible side effects.

@vnminh1999

They took it down. The item is NOT being restocked.

@JellySplat ... Thanks. I'm kinda angry at Nintendo for the limited stock.

And guys, lets not forget, the scalpers are still getting One of those systems.

BestBuy is only canceling double orders, and they're only canceling ONE of the systems that were double ordered. So for instance, scalper buys three systems, two systems get canceled, while one still gets shipped.

@russellohh

No sir, you see I am actually the one who reported this news to NL, and I'm afraid they misunderstood me.

You see, I am one of the people who has fallen victim to this, and I can tell you from my own personal experience, that all but one of the systems are being canceled.

This makes me give some respect to Best buy to limit one per customer. it is just a lot of people would pre-order these, put the minimal amount they need to hold on to it and then sell it for a fortune so they'd then have the money to pay the rest.

@JellySplat

Though it is unfortunate that this happened to you, just be happy you actually managed to get a hold on one. I tried ordering it on Amazon, Eb games, Walmart, etc. I probably made the mistake of going to my local EBgames and asking them first but apparently they were sold out in 15 minutes. by the time I got home, they are ALL sold out in my region making it so I'd never get one unless I was willing to pay more than double the price.

I wish Target would have done this for the Rosalina amiibo.

@DiscoGentleman

Well thanks dude! Although, I'm not looking for pity, I just want people to know that this was indeed BsstBuy's mistake. Heck, I even called customer support yesterday, and they even admitted that it was their mistake!

Like I said earlier, this WHOLE thing could've been avoided if BestBuy had just put up an annotation near the checkout on their website.

When all is said and done... Scalpers gonna scalp. Why risk losing money on expensive devices from excited fans, for the chance at maybe catching a couple of them?

IDK.

Now if only they would do this with Amiibo!

So glad I chose the MH4U edition. For once, I am not climbing over the masses for the one I want. Nintendo had to know it would go like this for the MM edition. I wonder why they wouldn't prepare accordingly? I mean they would just be making more money if they had plenty, unless I'm missing something here.

I mean, coming from bestbuy's perspective... They only had money to LOSE by doing all this! Scalpers or not, BestBuy canceled orders for multiple expensive systems, that could've ended up making the company a ton of money!

I appreciate their attempt to stop scalpers, but I can't help but wonder why they would've cared about it. A purchase is a purchase, so no matter who is buying it, BB still makes money on it.

If you're gonna have a policy to stop scalpers, do it right next time please. I think you actually just lost a ton of money, and pissed off more fans than you pleased. Good job BestBuy.

@audiobrainiac two words: Limited Edition.

@JellySplat haha good point. Forget everything I said lol.

@JellySplat They might have been pressured by Nintendo to cancel orders. Who knows, they might take all the cancellations and put them back up for Pre-Order. It sucks that your order got cancelled, I would be very ticked off if I had ordered two from them which would probably have been the case if I had kids or a friend that was interested. I love Best Buy, but this was stupid. They need to be clear when the order takes place and if they don't, once something is ordered it stays ordered.

@audiobrainiac

Actually, five words: Legend Of Zelda: Limited Edition

Lol, I think some people underestimate the sheer size of the LOZ fan base. Its really not much of a surprise that they sold out as fast as they did, if you consider that.

@Rezalack

Exactly. IDC if I missed out on buying the system the first time, but the fact is; I DID buy it, and the order was confirmed and everything! And then a week later I get an email saying "YOUR ORDER HAS BEEN CANCELED"...? I'm having a hard time seeing this as fair.

@JellySplat So either A) BestBuy assumes you're not a scalper, due to the number of items sold or B) You're an evil scalper general, and you have 50 accounts and 100 credit cards. What JERKS!

@JellySplat They didn't lose any money- the systems they cancelled aren't being thrown in a furnace, or sent into space. They're just being sold to another person, at the same price. That's...not losing money.

@russellohh yep, that is pretty much their exact logic, actually.

@JellySplat I must've worded it wrongly for you to think that I was trying to be "cool". I apologize for that.

@JellySplat Because that's exactly what happened. You keep saying they're "losing money" or "losing money on expensive devices". How? They had maybe 10,000 DSs before, they still have 10,000 DSs to sell. The only thing that's changed its the name of the person picking it up.

@BlatantlyHeroic Well one person in the family can get the limited edition New 3DS and the others can get the normal version that 99% of other gamers will have to settle for. It's hardly a tragedy and will in no way stop a family from having multiple handhelds.

Best Buy are putting 200 consoles in a warehouse for a year and then suddenly remembering they have them, then you can get hold of one for only 500 dollars, it's called doing a Gamestop!!!!

@JellySplat Allow scalpers to buy more than one system = equals standing by and enabling a shady and despicable practice = angry customers who will eventually stop bothering with their company out of frustration.

Or limit so that more of their customers can actually get one, and at the same time take a stand against scalpers (a disease).

And of course, they are NOT losing money as the systems are still going to be sold.

AND at the end of the day, their mistake or not, they just changed the way exclusives will be handled, making them more of a go-to retailer… because, fair.

@vnminh1999 I forgive you

@russellohh

No, you see the company is ONLY getting enough systems in to accommodate the amount of un canceled preorders! The things haven't even shipped from the manufacturer yet!

They can't just get ordered by someone else either, because the Item is no longer on the BestBuy website! Like, it doesn't say "out of stock" or anything, the thing has been COMPLETELY removed! All of these things were told to me by the associates I spoke to at customer service. If you don't believe me, call them yourself.

And ordering them in stores won't do you any good either, because the people at the stores just use their website to order things! I could literally do just as much as someone at the store.

I wonder, once you subtract everyone who is disappointed with not being able to get his hand on one, not being able to get it in a non-XL version, not including the game or not including an AC adapter to use it ... who is left? Typical Nintendo :-/

Well, thank god for scalpers! Now you will be able to get a copy for only 200+ PERCENT of the RSP!

It really sucks for people who genuinely ordered 2 consoles for their household. Just like with everything in the world, good people suffer for the wrongdoings of others.

In any case, I'm gonna check Best Buy for availability every day until release.

@JellySplat Thanks! English's not my first language and I'm bad at vocab so I used the wrong word.

@Tsusasi

Please, read what I said. I am NOT defending scalpers!

BestBuy IS losing money on this, because only enough systems will be shipped from the manufacturer (to BestBuy warehouses) to exactly accommodate the amount of un-canceled preorders!

It, has not even been said that this is a limited edition, at least officially as far as I know. I think it is all designed to cause a feeding frenzy, and it works. Why can't they say upfront how many units are being produced instead of drip feeding them through different outlets, it all stinks if you ask me!.

@Morbius it is actually called a limited edition on pretty much every website that sells it.

(So... GameStop.com and BestBuy.com)

@vnminh1999

I owe you an actual apology, I was being sarcastic before. I didn't know you weren't fluent with English, I thought you were being sarcastic.

I sincerely apologize for being sarcastic jerk 😸

@JellySplat my problem with the logic of "well they're limited editions" is that it was too limited. Just like the special edition of the game itself. Compare with, say, Witcher 3. I believe you can still go directly to their site and order the limited edition with significant physical bonuses, and that's been up for months. A number of triple A titles have their special editions up for sale on their main sites AFTER release. There should be a limited order window to gauge demand, not an artificial stock number that won't survive an hour.

There are view creatures more vile, more despicable, and more worthy of our scorn and hatred than the scalper.

@JellySplat No it isn't, just looked on Game stop, and Amazon UK, and Nintendo's official store.

@Kisame83

I'm afraid I don't know what those titles are, but I think you are underestimating the hugeness of the Legend of Zelda fanbase.

And I know a lot of people just like owning a cool looking system, and there's nothing wrong with that at all, but a lot of people like to own limited editions because they know that they are one of the few people who has one, which makes it feel a little motors special.

If everyone had access to limited editions 24/7, then what's the point of limiting it?

The only way the company could make more money on it, would be by raising the price of that particular item. The MM edition new 3DS is the same price as a regular unit, so it would be pointless for Nintendo to make TONS of the things.

Hopefully what I said made sense.

@Morbius it said so on BestBuy then. I've printed out my order receipt, and it says "limited edition". Face it man, if the thing wasn't limited, we wouldn't be having this problem

It seems like extra systems are being recycled back into the market. Some GameStops (including mine) had more preorders available today.

@Kogorn733 I don't like the buyers, either. I wound up with an extra copy of Majora, and an extra Wii Fit Trainer. I listed one for $19, the other for $9.

Within minutes, buyers had bid all the way to $150. If only one buyer had bid, everyone would have let him have it for $19. Instead, greedy buyers who want a friggin painted decal on their system are so greedy, they're screwing each other over all for one item.

Well, next question is, when do they go back up for sale on BB? Or are they just going to take walk-ins on the day of release? If they're going to have a system in place online where you can order 1 per transaction, it'd be nice to know.

I'm hoping this means others can have a chance at getting one. It doesn't seem fair things like this are only available for about 30 minutes and then gone. I have a job and occasional sleep I need to do.

It doesn't cost anymore to produce these as it does a regular one. They could just make it a permanent release and it wouldn't make any difference to them. The fact that best buy call it a limited edition is just there description, Nintendo have not described it as limited on any of there statements or descriptions.

@Morbius I agree

While I haven't been gunning for this, as I don't have the cash flow right now, I still find this whole scenario excessively irritating. As Nintendo fans, we've had to deal with a large level of scumbag scalpers lately. Between the MK8 bundles, GC adapters, Amiibo, and everything MM related, it's really difficult not to be frustrated. And while I've managed to secure myself everything at its regular retail price, including that MM bundle, it's been through sheer luck and perseverance.

Ultimately, I feel like these problems could be avoided in the first place if Nintendo was the one distributing everything directly from their website as a way to maintain control.

@Morbius.

Yes it does cost more to produce another color scheme. You have to pay for the different colors, not to mention the intricate designs on the system.

Plus, like I said before, if this was a standard issue system, it wouldn't be as cool/special.

Maybe,maybe not but the cost difference must be pence/cents in this day and age of mass produced plastic imports. Why can't they give say a 2 week buying window and be more upfront about production numbers instead of all this crap we have to deal with. They could sell any overstock with no problem at all. If they want to release a genuine limited edition why not give plenty of advance warning, and make the buying process a fair shot for everybody ie through your Nintendo store account or something along those lines.

It does. I just rechecked, and Witcher 3s special edition is now out of stock. It was up for a long time though. Just to compare, while the Witcher doesn't pull Zelda figures, it isn't a slouch. Witcher 2 sold around 2 mil, Ocarina 3D a little over 3 mil units I believe. That's not counting digital in either case, those are hard to track, but we're talking about interest in physical media anywanot

Some of the others I mentioned... Look at Activision. Their games tend to sell 8-10 million per platform, and nobodyhads much difficulty ordering their special editions or console bundle promotions if they want them. These things tend to be limited in that they won't be reprinted, not in that they were gated to whoever wasn't at work for one hour on a specific day. Can we agree that this stuff selling out in one hr is a failure on their part?

It reminds me of the Wii. My experience buying an Xbox 360: I walked into Gamestop and bought one. Ditto my PS3. Wii? Six month epic treasure hunt after my pre-order was cancelled by an overwhelmed retailer lol

Sorry to the 3 families that cant get multiple ones, but I wanted 1 for myself and couldn't even get that 1. most preorders were just getting resold on ebay anyways. I already have the 2 worlds Zelda xl and a 2ds, but I am getting a 3rd household 3ds and this one is going to be MINE. My kids keep taking mine to lately and its driving me crazy.

@JellySplat I forgive you!

@Kisame83 what you're saying definitely makes sense, but i still dont think Nintendo is doing it "wrong". Different to be sure, but not wrong.

I mean, this is only the tip of the iceberg as far as limited editions go! I'm sure Nintendo will release a new one every couple of months. Just look at the regular 3DS XL, they were releasing special edition after special edition of that thing! Some more valuable than others, but still, there was something out there for everyone.

I truly do understand the point of view of people who werent able to get one, because of work or every day life. But I can't blame Nintendo for making this system a little more limited than the ones yet to come, (I mean, its Zelda! Of course its going to go out of stock! Not to mention, the game its based off is a fan favorite title!)

I honestly think that even if Nintendo were to print 10,000,000,000 of these things, they would still sell out in a week.

Just my opinion, everyone has the right to disagree.

@JellySplat the part I disagree with is how quickly they sold out. You mention in a week... Fair enough. One hour! Lol

Console aside, I think it's actually worse regarding the Majoras Mask (game) limited edition. Sold out about as fast. I was actually able to order the console, but not the game. Then, as a US citizen, i look at Europe having a bundle of the system, game, statue, and power cord... It makes one question NOA's decisions.

i really dont understand why someone would want 2x the same limited edition for his household ?
if it's only for children, then it's a waste of money, i think they dont care more about cosmetic than gameplay and buying two different editions( eg zmm+mh4) sound wiser in order to avoid wars

Hey Guys GameStop is accepting more Pre-Orders for the Majora's Mask New 3DS XL!! Call your Gamestop to check

http://mynintendonews.com/2015/01/23/gamestop-is-apparently-reopening-majoras-mask-new-nintendo-3ds-in-store-preorders/

Nintendo seems to have hit the perfect storm at the moment, everything is selling out. It's been so hard and frustrating trying to get amiibos. Everything majoras mask is gone within seconds. I had ordered 2 of the 3ds,one for myself and one for a friend so one got canceled. I'm bummed about it, mostly because I didn't see a limit anywhere on the site (but I was frantically buying haha) but I understand why they're doing it. And I hope it allows more fans to get one instead of scalpers. And I can't help but feel a little special because it is limited,but I would want it just as much if it were just a regular mass produced one. Nintendo has been stressing me out lately.

I approve this practice and wish other retailers would adopt this method as well, and apply it to other heavily-scalped items, like: Amiibo.

The purchase hasn't shown up on my bank account yet. Should I be concerned? Will it charge me when it ships?

Ya, scalpers are basically taking advantage of retailers and consumers, which is pretty selfish, to say the least.

@JellySplat really, the canceled orders won't go up for resell? That really sucks because the extra one I ordered was for a friend so I told him at least he knows he still has a chance to get one

@Nicolai that was what I was afraid of. One of our orders got canceled and the other one hadn't been charged so we called customer service and she said in no uncertain terms that our order was through and we were definitely getting one. She said it wouldn't be charged yet, but didn't say when we would be, I'm assuming when it ships or a couple days before

@ShadJV I can verify this, my GameStop even called me just to tell me that they had it available for preorder, and they let me switch my preorder over the phone too. Scalpers cannot defeat me

@pazuzu I sat for like 5 minutes re-reading your double negative, but it sounds like it's a sure thing! That's good. At least they make sure they give you your product before they take your money. I don't think I'll sleep soundly until they do, though.

@pazuzu yeah, it sucks. Apparently though, BB sometimes gets extra stock from shipments and for this sort of thing, so what I was told was to get to the store early when it releases to have a chance at getting one.

The associates I spoke to were really trying, I'll give them that. But unfortunately, the way BestBuy works is they check their stock by looking at the online store, and if its out of stock there, then there's nothing they can do about it.

Call a few local GameStops, I actually JUST got off the phone with my brother, and he said he actually got one from them! GameStop is much better at controlling stock than BestBuy.

The sooner the better!

@Nicolai haha sorry. I'm still nervous though, I just have this fear that they'll end up saying we didn't have enough so we canceled everyone's orders. Until I have that baby in my hands I'll be kind of on edge. But I'm also telling myself its just a silly console, if I don't get it I'll just wait a few months until some new colors come out and I'll get one of those.
Also hoping nintendo makes more amiibos. I'm so sad I can't get a villager. I love animal crossing and fighting as the villager on SSB, I thought I'd have all the time in the world to get him since he's not super popular, boy was I wrong. And all preorders for upcoming waves are sold out online

@pazuzu That's the thing, though. I wasn't even planning in getting a New 3DS at all, but this is the exact model I wanted. If I don't get this, I'm not getting any.

Luckily for me, I haven't concerned myself with getting any rare amiibo. Rosalina would have been nice, though.

@Nicolai aw that really sucks then :/ I hope you get yours! I want rosalina too but haven't had any luck. It sucks because I'm not trying to collect them, I take them all out of the boxes and use them. I just want my favorite characters but oh well. I guess it's not too big a deal if I don't get them.

@Nicolai

Try calling your local Gamestop. Each individual store has a set amount of pre order slots they can fill. So I there's a chance that you could get a system there! You have to go to the actual retailer building itself though.

@JellySplat Sorry, Jellysplat, that was a little misleading, but at the start of the conversation, I mentioned how I actually have a pre-order, but I was merely concerned that I don't have a bank statement on it yet.

@Nicolai

Oh lol! That's what I get for not reading context!

Damn scalpers ruin it for anybody honest.

How about canada I called all 3 eb games around my area and they said if game stop is they might eventually anyone been able to get one in canada? Please really want one

@GaymerPlayer5 Thanks for the awesome GameStop tip! I called them as soon as I read your comment, provided my info (they said my pre-order would last until closing tonight), drove right over and paid in-full.
While I was there, I found out they had already run-out of pre-orders and that mine was nearly the last one!!
Phew....

@MyBodyIsReggie

Big sigh! My brother was also able to pick one up, to make up if for the one BB dropped. Everything is awesome now. . Thanks to GameStop!

@WindWakerLink
I'm sure they'll make more now that the idiot who bought thousands of dollars' worth of them sent them the message that Rosalina is bankable enough to maybe get her own game. Super Rosalina Wii U confirmed!

Actually, Best buy is cancelling tons of pre-orders. I had only pre-ordered one but they still sent me the refund email. I called customer service to ask if there was anything that I could do, like get on a wait list or something, and they told me that there was nothing that could be done. I wish that they would go after the scalpers alone :'-(

Nice I just got mine canceled as well .. One order with a year warranty.. 2 weeks after the fact ? This is bs.

Yep, I too got a cancellation email of my one pre-order...

I just got the email that mine was canceled. I only pre-ordered one. Total BS.

Just had my order cancelled. Coincidentally, I only found out it was cancelled after I read this article and decided to check my order status. I used the "Order Status" feature on BestBuy.com and noticed it was indeed cancelled, yet I hadn't received any notification as such. So I printed the order information and was about to call them when I received the following email from BestBuy:

"We’re sorry but there is an issue with your pre-order. The popularity of Nintendo 3DS XL Legend of Zelda: Majora's Mask Limited Edition Gold/Black exceeded the quantities made available to Best Buy. As a result, we are unable to fulfill all of the pre-orders received. We regret that your particular order has been canceled and we know that this is disappointing. We want to make it up to you by offering a $50 discount that may be used towards the purchase of one of these alternate options, or other products on BestBuy.com"

I had only ordered a single item, the Zelda 3DSXL. I just find it coincidental that the email's time stamp was the same minute that I had used the Order Status feature.

Just had mine cancelled, it was the only thing i had ever ordered from Bestbuy and I only ordered one, really bummed.

FYI - just had mine cancelled, too, and I only ordered one. So the initial report/reaction that it was only duplicates is NOT the case. I'm going to be calling them at some point to figure out what's going on, but I am not happy at the moment. Wanted to pass along the info, though.

Just got the email too, what a load of crap. Why the hell are they taking preorders of a limited quantity item if they don't know how many they'll be getting?

@Darthziggy It's not that bad, they are giving you $50 towards your next purchase just for ordering an item and not paying.

@brutalpanda This is true, and definitely better than nothing, but it doesn't quite make up for the happiness of thinking that I had managed to sneak in a pre-order when they were selling out everywhere else.

@brutalpanda It is that bad. The $50 is a nice gesture, but it doesn't make up for the disappointment at all.

So BB just emailed us saying they canceled or order since they couldn't meet the demands but they'll give us a 50 dollar credit. this is fraking ridiculous.

I had 1 system ordered, and they cancelled mine.

I too have had my preorder cancelled by Best Buy. I only had one preorder, AND I made the order literally a minute after it became available. So they didn't do cancellations based on duplicates nor did they do cancelallations as a first come first serve. Totally lame. Maybe if they gave a $50 giftcard instead of a discount on something I don't want, it would be more digestible. Fortunately I ordered a copy day 1 from gamestop.com just incase someone screws up. Hopefully gamestop doesn't do the same.

This is a little dumb in my opinion. Why didn't they restock the limited edition game bundle

@Darthziggy I hear that, this is the one I wanted and I was pretty damn happy when I pre-ordered it. At least I got the Monster Hunter 4 version at Gamestop. It will match the Monster Hunter 3DS LL Leather Pouch that just came in the mail. Never played a Monster Hunter game so I'm equally excited for it.

@darthllama

I was one of the early orders too, so you're right it wasn't first come first served. It's just BS, apparently they don't know how to run a business.

It's not just scalpers, there's a ton of people are who are big Nintendo fans or collector's. Then there are the people that work at the retail shop who keep it for themselves to sell on ebay.

@Reallywhat I did call and talk to someone that was going to have a manager call back within an hour.. I asked .. "Is someone really going to call me back?lol" O yes.. I would do that to you.. Here I sit with no phone call a couple hours later.. Way to go Best Buy.

Haha, chalk another one who only pre-ordered one console and had it cancelled on them -_-

My order got canceled, and I only ordered a single console! I'm all for reducing multiple orders, but I think it's really bad business to just cancel an order for someone who just purchased one unit.

@MyBodyIsReggie Whoa that was a Close one, I am Glad you got one!! Glad i could help out ^_^

@hephiroth me too. I only ordered one from BestBuy and I just got an email saying that it's been cancelled; but they gave me $50 in store credit!

Damn, I just lost mine. Best Buy canceled (((

@tux_peng same thing happened to me. I only pre-ordered 1. When I called for an explanation, they said everyone had their order cancelled. Apparently it was company wide...I'm pretty skeptical, but guess we'll see!

[me shouts in Pits voice] Victory!

Just got me one today. The manager at my local GameStop in Hawaii called me up this morning as soon as they opened and told me they had some available to do instore. Had to pay in full, but definitely worth it, and better than feeding the scalpers those insane prices.

One thing he did meantion to me though was that they were allowed to do this since everyone in the west coast states and beyond were shafted because Gamestops weren't even opened yet when they sold out from the east coast. I'm just glad my waiting and searching is finally over...

Sorry to those that had their orders canceled and didn't get a chance to order from GameStop though.

I have never been so disrespected by a company before. I ordered 2 systems, one for my friend as a gift and one for me. After the disappointment of other retailers selling out before I could get one I was over the moon when I claimed 2 systems within the first few minutes of Best Buy releasing them. We were in disbelief that we were even able to get our hands on a pre-order. We were very excited and couldn't wait to receive our very own Majora's Mask 3ds xl. My friend was especially excited because it was his favorite from the Zelda series. They cancelled one of my orders. I will be giving the 1 to my friend. But now I wont be receiving one because of Best Buys incompetence.
Best Buy made the commitment to give me my order when I payed for the 2 systems. They did not state at the time of purchase that it would be one system per credit card. Had I known this I would have purchased them separately. I cant stand people reselling the system for double the price as much as the next gamer. But that's not the point. I purchased them, its wrong for Best Buy to take away what I payed for. Now the system is nearly impossible for me to replace right now as every time it appears at a retailer it sells out.
Best Buy is untrustworthy and I refuse to purchase anything from them again. Who's to say the next item I buy will simply be cancelled. They had the stock when I purchased the item there is no reason for them to go back on orders they promised. This is not fair to innocent buyers who payed their hard earned money on a pre-order that was promised. Best Buy needs to give compensation because this is inexcusable. Their excuse to me was sometimes their stores can run out. They didn't run out. I purchased it within minutes. Best Buy shouldn't get away with this. Its even worse for people who ordered 1 and that was canceled. Inexcusable Best Buy. You are no longer a reliable company in my eyes and you have permanently lost my business.

@BRAINFOX

If you're talking about Mariotehplumber, his screenshots are likely photoshopped as he has never (to my knowledge at least) aired a video of him holding any of the amiibos he claims to own. No proof beyond conveniently low res pictures on his twitter point to him actually owning anywhere close to 40 Marth's or whatever other numbers he's claimed.

On topic, I think people need to calm down a little with the preorder frenzy. A week before launch (or the week of launch) this system will likely get restocked and will be open again. This is not going to be a "one time" thing, there will be more of these. The unit has not even shipped yet, so those who haven't preordered do not need to buy from scalpers. Just hold onto your money, keep an eye on the store websites, and you will get your chance.

I ordered one New 3DS XL. I looked at my order status today and it says cancelled. I did not receive an email or anything. What is going on Best Buy?

I was totally screwed. I ordered one with my credit card that I have jointly with my wife. I then ordered another one for my son with my individual card. Both entirely separate accounts with separate banks. AND BOTH GOT CANCELLED. To be truthful my son and I are both screwed. He loves Legend of Zelda and loved OOT remake. He was looking forward to playing it with me and I was sure as heck excited to play the remake because this is my favorite game in the series. I probably am taking it harder then he is even. Best Buy did not send me any emails FYI. This has been truly disappointing. I will not shop at Best Buy ever again.....

I only ordered one console and my order got canceled. Articles about this are saying they're just canceling orders that have multiple consoles pre-ordered and that's not true. Plenty of people who ordered only one are having theirs taken away as well. Best Buy screwed up, they aren't out to battle scalpers.

@JellySplat Best Buy didn't lose money. Since Best buy obviously has the MM consoles they will surely put them back up for order. Once they put the consoles back up for preorder, the stock will run out in 10 minutes again.

Actually they are cancelling a bunch because they over sold the pr order...not duplicates

Holy geez, is anybody going to be able to keep theirs?

@iPWNoobs

Best buy doesn't get the consoles in until a certain date, so no they don't have them. Also, I just got an email saying that my already reduced order Has been fully canceled, due to the overwhelming popularity of the item, they didn't have enough stock to meet even the non duplicate orders. If there weren't enough systems to justify my order, after already being reduced once, then they most likely will not be going up on the website again.

But hey, even if they did... I'm not giving BestBuy any more of my money.

It is possible that nintendo was yet again surprised by how well this would sell and changed how many units different retailers are going to get. There's not much retailers can do if that happens.

@k8sMum Someone's to blame. If it was Best Buy's website that failed to stop preorders before they were full, then it's an IT guy or system manager's fault. If Nintendo decided to shift the limit of stock over from Best Buy to Gamestop last minute, then it's Nintendo's fault. If their manufacturer told them they suddenly can't make as many as they thought, then it's the manufacturer's fault. Either way, canceling preorders shouldn't happen. You shouldn't take someone's credit card information, establishing commitment, and not make a sale.

Amazon UK, and gamestop UK both now sold out.

It wasn't the fault of Best Buy. Every scalper in the country was stalking the website waiting for the system to go live, because GameStop just started selling the system the day before.

You also had every single gamer looking for an LE that was too slow to grab one on GS website, also lurking on the website. The entire Slickdeals community was there F5- ing the webpage, every CAG member F5-ing the webpage, basically the entire gaming community F5-ing the webpage, just waiting for it to go live.

And people wonder why the system gave way and allowed too many orders...

I know for a fact that it had already sold out on Best Buy's website, yet somehow people were still managing to put more preorders in. Numerous reports confirmed that it had sold out, then 15 minutes later people are reporting a purchase going through. So I checked the website out of curiosity, and the listing had been removed. I started doing various searches, and I somehow finally got the listing to show up, and it was open for pre order.

So, I ordered one, told my bro and he ordered one too. Well, we just got an email yesterday saying our preorders had been canceled, along with a $50 promotional code for the trouble. I imagine when we put in our preorders we weren't supposed to be able to do so. I mean, the thing had been reportedly sold out at least half an hour before that.

I think the website basically got DDoS from so many people bombarding it at once, and that's what caused the system to malfunction.

The first wave Amiibos were up for preorder for WEEKS before selling out. Marth was up for WEEKS before selling out. Zekda Windwaker Bundle at GS even took a few days to sell out. That was before so many scalpers got involved, and people who only want stuff because it's hard to find. But ever since then, ever since people discovered this was just a quick way to make some cash, everything's been selling out within an hour. Think about that.

If Nintendo has indeed sold 5 million Amiibos in 2 months, and even THOSE don't have enough stock now that scalpers are involved, then why would a truly limited edition fare any better?

@JaxonH

That still sounds like it's their fault though, what kind of system let's orders go through without checking remaining stock? I don't care how overloaded it is, when it gets to that point in the order process, it should halt the order if it's no good.

If this was caused by it getting overloaded, then their system needs an overhaul, because that's just unacceptable. It shouldn't skip steps just because there are more orders going in than usual.

Now if Nintendo shifted stock like @Nicolai said, then yeah it's not their fault, but their site being overloaded is a poor excuse IMO.

@JaxonH If there was honestly no way for Best Buy's online system to handle so many views, than the website should have shut down, or something. The rule of business is that the customer is always right. Even if the real fault is on those abusing their website, it's not going to stop those customers losing their preorders from losing trust in Best Buy.

@Nicolai

Exactly, I can understand the website getting overloaded and shutting down, but getting overloaded and letting erroneous orders through? Really? Online commerce isn't brand new or anything, that kind of behavior from their system isn't acceptable.

Oh so excited the greedy money makers r out of luck. Ha! ha!
So sorry to the multiple orders for families.
So happy for the stock released to certain stores. More children can actually maybe get one u selfish money makers. Its a free country but come on. Let people that want to enjoy the New Ds get it

You can still get The new Nintendo 3ds xl monster hunter. Preordered it today.
Hope to get it. With all the drama who knows

@BRAINFOX "Hahaha! XD "

@sweet

Really? I've been trying to find the MH4U New 3DS XL Bundle with no luck, it was sold out everywhere I checked here in the US. Good for you though, hopefully it goes through. I wouldn't mind getting that one, either.

@OnionOverlord @sweet
Gamestop was given a code to allow it to be purchased. Certain stores were given this ,only in the store. After all the drama,who knows if I will get it.lol

.I'm gonna stalk a scalper and mug him (it's always a guy, women are too good for such underhanded tactics, DO NOT FIGHT ME ON THIS!) then they can see how it feels.

Still not convinced these scalpers are a stain upon the undies of humanity? Feast your eyes on dis stoof:

http://www.amazon.com/review/R2NYFZYB5M43DH/ref=cm_cr_rdp_perm

http://www.amazon.com/review/RS5BAOGTAYZMR/ref=cm_cr_rdp_perm

Human refuse!