Topic: The Nintendo Switch Thread

I'll say this- Microsoft is in no position to double the price of online.

So either it was a PR stunt to make them seem more pro consumer by changing policy (which is plausible, but considering they manufactured $60 6 mo cards, I'm inclined to say this wasn't a PR stunt).

Switch jacked up price of accessories at Switch launch and everyone had the Wii U mindset, said Nintendo is crazy, they're in no position to do such a thing. But they knew what they had with Switch. Xbox doesn't have such an advantage, and DOUBLING price of online is different than a $10 increase on a controller.

I like Spencer, but it's time to put up or shut up. Gone are the days of Mattrick, and I understand it takes time to turn things around, but we're closing in on a full decade now. Series X needs to come hard or forever give up any hope of outselling the PS. And until the day comes I can look at the Xbox and see a rich library with just as good of an exclusive lineup as Nintendo or Sony, they have no business trying to pull crazy nonsense like this.

They bought a lot of studios, and they're making moves to pull off the great comeback. But they need to actually do it first. If they throw all their exclusives on PS, make them F2P, etc, I will be convinced Spencer needs to go. But if they actually learn the value of a true exclusive though (except for PC, that's fine), and stop whoring their games out as F2P or putting on other consoles in the interest of the quick buck rather than long term platform appeal, I will be convinced Spencer is the best thing to happen to the division.

@DarthNocturnal I thought major companies like Microsoft and Nintendo didn’t care enough to read online forums and such. That one had to directly complain to said company for any real action to take place. Perhaps that’s what happened. Joe somebody contacted Microsoft and politely asked them to reverse their decision and Phil said “sure... no problem.... our mistake”. Maybe I really should call up Nintendo and tell them what I think one day. Apparently that’s the only thing that works.

@sixrings
don’t care enough to read online forums

They don’t. But they do pay attention to negative articles from influential media, and they do pay attention to Twitter blowback.

But rest assured, nobody from Nintendo is secretly monitoring forums with a pen and pad, taking notes on what random, 13 year old Internet forum dwellers are posting. You can’t even get Nintendo to read their own customer support forum. You think they’re reading random comments on fan sites lol?

I think they pay the most attention to people canceling subscriptions!

Resident Evil 7 composer, Satoshi Hori is gonna be the main composer of Monster Hunter Rise e and all music in the game will feature chorals incluing monster themes.

https://nintendoeverything.com/resident-evil-7-composer-in-ch...

@sixrings I'd say they almost certainly saw enough of a dip in subscriptions to Live that they were worried they'd make less total at the higher price tiers, thanks to also crippling the sales of any online based games they release.

Most large companies these days have some kind of social media division with a few people who post stuff to Twitter/Insta/Facebook/etc. And in most companies, those people are also responsible for kind of keeping a finger on the pulse of what they read on social media, and every so often present their findings to the higher-ups. Whether those submissions are given any heed is up in the air, but I do think the general mood of social media reaches decision makers to some degree.

@JaxonH 13 year olds in your world don’t own Twitter? The fact is that there was online blowback and they changed course. Good on them and shame on people in here trying to call people who don’t agree 100% with everything Nintendo does as trolls or basement dwellers.

@link3710 in 24 hours people cancelled their subscriptions. Are all these subscriptions in this world monthly. I don’t know who pays for their subscriptions that way. I always bought a year at a time so how exactly would I have shown my discontent by canceling the service. Theoretically it would have already been paid for.

@sixrings I don't think anyone here agrees with Nintendo... Almost ever. This thread is always packed with Nintendo complaints.

People just get pissed when trolls come in and have literally nothing but negative things to say, and no evidence to back them up and are clearly just looking to get a ride out of people.

@sixrings Auto-renewal exists. Many people have their accounts set to auto-renew each year, and turning that off is equivalent to saying "I'm not going to buy this any longer."

@rallydefault Not that I am disagreeing with you but generally from the various companies I've worked at the the social media is normally run by the marketing department and juggled by a few people in that department rather than a single/team of specialists. It seems specifically either the person who specializes in digital or the PR person and the person doing it always complains about it being dumped on them.

I suppose I should pay more attention during the marketing presentations when they explain this stuff, they normally talk of fancy ads that have selective geo-somethingorrather tracking but I choose to just pull stupid faces to the person next to me so they burst out laughing.

@link3710 a lot of people with complaints are long time Nintendo owners still frustrated about how they were treated post wii u. Right or wrong those feelings are real. Anyways I never understand why people aren’t sympathetic to long time Nintendo fans instead they seem to want to shame them. I’m not with that. These people want the best for Nintendo and even supported them in their dark times.

@link3710 I guess in theory a whole bunch of people could have cancelled their auto renewal. Unless we hear from Microsoft that is the case I think it’s more believable that they got heat from the gaming community as a whole. The purexbox threads were all negative. IGN daily fox said WTF Microsoft. And my local news channel covered it. I don’t have Twitter but I’ll guess that it may have trended for all the bad reasons. But your cancel renewal is definitely a possibility although I think it’s easier to complain then take action. Also I thought there recently was new poll that said something like 70% of series owners had game pass. So how many auto renews cancelling could there really be.

@sixrings It's not just Series owners. Anyone with an Xbox One would have been affected as well since the raise in price was for both systems, and most people still playing on XB1 are less likely to have GamePass since they aren't the early adopter type.

As for being supportive...? I still don't know what you're talking about. The only people who aren't made welcome here are people who are clearly trolling and saying things that are basically non-sensical in order to piss people off. A.K.A. trolls. And people always reach out to them first regardless.

I'm not convinced a whole lot pierces the bubble that exists around Nintendo of Japan, which, let's be real, is the only place that actually matters when it comes to long-term strategy and game development philosophy.

Even when Nintendo responds to criticism or controversy, it's in the quietest, least reactive sense possible. Like Switch becoming a region-free device. Or Nintendo ditching regional censorship and making sure the games they publish are content identical throughout the world.

The most reactive move I've seen from them is their emergency price cut of the 3DS early in its lifespan. Money talks, and it's clear Nintendo knew where their bread was going to be buttered that gen. They weren't willing to have one of their portable consoles underperform because it was overpriced.

While it's a bit frustrating to feel like your voice isn't being heard, it does at least avoid making you look foolish, or like you don't have a strategy.

@sixrings
False equivalency. Strawman.

Nobody claimed criticism is trolling, and nobody's shaming anyone for feeling how they feel.

You're trying to make the case that, "it's ok to bitch 24/7 in the forum because Nintendo might read it, so I'm going to treat the discussion board like the customer support forum, and anyone who doesnt like it is just "shaming others".

That's nonsense. Absolute nonsense. You don't get brownie points for whinging. That's the easiest thing anyone can do. You're not standing on some morally righteous pedestal because you, oh great keyboard warrior, have the courage to whinge in the forum while other, more cowardly and deplorable members don't.

Nobody cares if you or anyone else has criticism. Nobody cares how you feel. Half the discussions here ARE ABOUT CRITICISMS. But they're civil, they're in good faith, and they're not done in some fanboy "gotchya" attempt to take jabs, and they're definitely not done out of some ill-conceived desire to advertise your bucket list of complaints to a billion dollar corporation overseas. What people DO care about, is when people use that as a justification to troll and derail discussions under the pretense of, "some intern at Nintendo might some day read this".

No, they wont. And even if they did, its not the place for it. Take it to twitter. Take it to customer support. Take it somewhere else. Nobody wants to hear someone whine and cry all day over and over in the hopes that "Nintendo might see it". There are other, proper avenues for that. The discussion board is not one of them.

Now. If you have something constructive to say and actually want to discuss, and arent just spamming complaints hoping Nintendo reads it, that's different. But if someone keeps repeating it and it's less of a discussion and more of a dunk fest, don't be surprised when you get blocked, banned, and nobody wants to talk to you.

Social media and support forums are the most widely used and acceptable method of customer feedback. THAT is where feedback needs to be directed. Not here. This is not the 1-800 hotline for bug fixes and customer satisfaction surveys. This is a discussion board. To discuss things. The fact you think it's ok to commandeer other people's discussions and use it as a personal tool for customer feedback insulting to the members who come here for genuine discourse.

Nuance in all things. There is nothing wrong with voicing feedback. In fact, that's a GOOD thing. You SHOULD voice feedback, as I do all the time on Twitter. But that's the difference, I do it ON TWITTER. Not here. Theres a time and place for everything, and this is not the place. MS reversed course not because of some random comment on PureXbox forum, but because of the overwhelming pressure on social media and mainstream journalists. THAT is where the pressure point lies. THAT is where you carry your picket sign and protest. THAT is how you let them know what you think. It's like going to the local bar and bitching to the bartender all day about Nintendo in the hopes that "maybe a rep will walk in and hear me" and then wondering why the bartender gets sick of hearing it.

@sixrings
I am treating you how I want to be treated.

If I was arguing the irrational case you're arguing, I would hope someone with enough common sense would point out the error of my logic just as I am doing for you now.

I never claimed I was the "forum police". You don't see me issuing you a ticket, do you? You don't see me breaking out handcuffs. You don't see me arresting you.

But that doesnt mean I'm not gonna speak up when I read a ridiculous argument. You better believe I will. If you post here, be prepared for someone to check you on your nonsense.

The whole "nobody allows any criticism at all- I'm the unbiased one and these irrational people just cant stand any criticism, they shame anyone who does, I'm just doing my part to see change happen" is hogwash. A fantasy that does not reside in the realm of reality. It is a weak handheld justification used by those who excessively complain and troll. The reality is, genuine criticism is not only tolerated, its welcomed. But theres a difference between that and whatever it is you're arguing for.

@sixrings
Trying to justify excessive whinging on the basis of advertising customer feedback in a forum designed for peer to peer discussion... pretty safe to say that's utter nonsense.

Thats why the forum exists. It was not created as a customer service outlet. And that's not my righteous perception, that's immutable fact. Using a P2P discussion board as an outlet for customer complaints directed at the company, rather than using social media and actual customer service forums, interferes with discourse. Furthermore, it's a fruitless endeavor anyways.

@jump
That still sounds about right. I don't know what field you're in, so marketing sounds fine, but I have a friend who's worked for a bunch of gaming companies (a lot of MMO stuff) where he was the social media person. His job was almost exclusively about interacting with players on Twitter/Insta, forums, etc., and he would bring customer feedback to regular meetings.

Now, Nintendo is a HUGE company and employs tons of people. I'm just saying that, someone somewhere has the job of keeping their finger on public discussion and stuff like that, and probably taking what they hear to someone above them at regular intervals. Does it go higher or to the actual devs? Likely not, not most of it. But even me being a social media "hater," I have to admit that some stuff does make its way to ears.