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Topic: The software was closed because an error occurred

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Nizy80

The software was closed because an error occurred is a message im getting when trying to play fortnite just after the press a to start screen it loads then I get the error message. contacted epic contacted nintendo none seem to kno the reason or problem any help would be appreciated 👍

Nizy80

App

That message happens to me when I have either bad internet connection, or a dirty cartridge. I suggest cleaning your cartridge and then seeing what happens.

App

Switch Friend Code: SW-2940-3286-4610 | My Nintendo: Pikmin4 | Twitter:

Nizy80

@Apportal yeah its only doing it with 1 game "fortnite" i even bought brand new switch thinking it was that, still same problem tho

Nizy80

CurryPowderKeg79

Sometimes the games code can be corrupted and give you that error message. Deleting and then redownloading the game will remedy this usually.

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WoomyNNYes

@Nizy80 In case the Switch gives you an error code, you can plug Switch error codes into the search bar of Nintendo's support page, and find out what they mean. https://en-americas-support.nintendo.com/
(if you know, you can disregard)

Edited on by WoomyNNYes

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Nizy80

Yes tho there is no code for it just the message and fortnite dies and I'm returned to switch main menu when it happens contacted epic and nintendo but they don't seem to know .

Nizy80

Nizy80

@CurryPowderKeg79 thanks curry this was on brand new switch and 1st time loading fortnite it done it.it was doing it previously on my other switch so I bought new 1 thinking it was the switch eh 😒😒

Nizy80

App

I had this message pop up a lot while playing Lego City Undercover (for the switch of course). It came from a shady GameStop i picked up while going to work. Not the best decision...

App

Switch Friend Code: SW-2940-3286-4610 | My Nintendo: Pikmin4 | Twitter:

SwitchForce

Trying powering it off and turning back on for power cycle to insure it's loading correctly and check for system update and game updates before running.

SwitchForce

Nizy80

Update guys switched it in today and all loaded up never really done anything but seems to be working OK now 3 weeks I've been emailing nintendo and epic so maybe something on there side thanks for your time and replies 🙂

Nizy80

SwitchForce

@Nizy80 doesn't hurt to check for loaded games updates and system updates as well as some games if they update will require system update to play as well.

SwitchForce

Nizy80

Nizy80 wrote:

The software was closed because an error occurred is a message im getting when trying to play fortnite just after the press a to start screen it loads then I get the error message. contacted epic contacted nintendo none seem to kno the reason or problem any help would be appreciated 👍

so worked all day yesterday and back to error msg today 😒this is like an ongoing sitcom 😒

Nizy80

Nizy80

@SwitchForce ok 👌 thanks ill try that the now its jst weird worked all day yesterday after not working for 3 weeks then back to same the day ,frustrating to say the least

Nizy80

BlueOcean

It happened to me a lot on Asphalt 9. I think that it's related to cloud save errors if it happens on Fortnite Switch version, too.

BlueOcean

Nizy80

@BlueOcean yeah its on fortnite its really annoying id almost gave up on the account was ready to build a new one then it worked for a day (yesterday) now same again epic and nintendo don't know the reason either whats really weird is it only does it with fortnite splatoon YouTube Mario all working fine ☹

Nizy80

BlueOcean

@Nizy80 It happens a lot on Asphalt 9, using internal memory or SD card and redownloading the game don't solve anything, it must be related to the cloud save or unstable updates. I sent a message to Gameloft and they asked me for a screenshot but I didn't hear from them again. Asphalt 9 and Fortnite are both cloud save games with many updates. They work fine on other consoles but not so well on Switch.

Edited on by BlueOcean

BlueOcean

Nizy80

@BlueOcean ok I understand bit more now tried again and its worked 🙃 😅 I'm confused will it work? won't it work? 😅

Nizy80

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