So on my sons switch we have my profile and his is a child’s profile. I added £10 on the eshop so he could buy some v-bucks on fortnite, however when he tried it said the balance in his eshop was zero and the £10 was in my eshop. How do I transfer the £10 to his child account or is there any other way I can get him the v-bucks without depositing more money? Thanks in advance for any help.
I posted this a second time, because I edited my original post. Forgive me if you get two notifications for this in your email but only see one reply here
@owls4ever I've only ever added funds to eshop from the purchase button on the game's eshop page on the Switch.
EDIT: did you get an email confirmation from Nintendo for the 10 pounds you added? If you didn't get an email confirmation, the transaction was probably not completed. I'll admit, sometimes I think I'm done with an eshop transaction, but another confirmation button still needs to be pressed to complete the process.
If you need more help beyond that, I would recommend giving Nintendo a call. Nintendo's support line may still be operational. Under normal conditions, it's been easy to get a person on the phone there. They can see if you successfully added the 10 pounds, and what happened to it, if it was spent. If something needs tweaking regarding how the money was added, Nintendo has the power to do things with your account, if needed. Their help line is great. And your situation, putting money on your kid's Switch is exactly the kind of thing they are geared toward solving
Hi. Thanks for the reply. Yeah the £10 is in there and got notification email from Nintendo. If my son logs into the Nintendo eshop through this child profile, no funds are showing. If I log in though my profile the £10 is in there. If I load fortnite up through my profile I’m able to buy the v-bucks using that £10. However if he loads the game up under his profile with his fortnite username he’s not able to buy them as the £10 isn’t there. It’s bizarre as this is all on the same switch. Looking back I should have just bought them directly trough the game but I’m new to all this. Can’t seem to find anywhere where it will let me transfer it to his child account.
@owls4ever Nintendo has some ability to manage your account, but I don't know what their limits are.
If you share a Switch with your son, I think that adding the money while in HIS game may be the only way to do it. Your eshop account is tied to your user profile on your Switch. Making other user profile icons on your Switch home screen just lets kids access the games you bought (while having their own save file). The eshop is very simplistic, and I'm fairly certain it doesn't have a way to transfer money. So I don't think there is a function you've missed. If you feel uncertain about this, or have two consoles, I say take 5 minutes to call Nintendo, they could give you the official answer. I could be my answer, if you & your son share a console.
eShop is connected to the NIN account. If you don't have a NIN account registered with your son on NIN the eShop will not work. Each users must have a NIN account registered to themselves to use eShop for buying.
@owls4ever did you get anywhere with your query? Several months later i find myself in exactly the same situation as you. I have added £10 to my parent account but can't figure out a way to get it to my son's. Incidentally, I followed a QR code that Nintendo sent me in the eShop whilst logged in as my son, so I am in this predicament because of their direction! They blocked the purchase from my card (presumably thinking it was him) and made me sign in as me to complete the purchase. Why then, are the funds not transferable? So frustrating...
@CluelessParent It's a shame owls4ever didn't share the outcome. You can also ask Nintendo support. They are polite, and can help if someone here doesn't know. I'd suggest you search eshop purchases on Nintendo support's site, since they have good directions for things, but I'm not sure they address the scenario you're asking about.
@CluelessParent Also, I'm not sure when the last time was that you bought something digitally on the Switch, but last spring, Nintendo had to do a security upgrade. After the upgrade you couldn't make a digital purchase until after you re-entered your credit into in your nintendo account on nintendo's website. This may not be the issue you're running into, but just in case, I thought I'd mention it. If you;ve made digital purchases on the Switch since April or May, you can disregard this
@WoomyNNYes thank you so much for your reply. This is the first time I have ever used a forum for help. My son received the Switch as a Christmas present and today was the first time I attempted to make en eShop purchase, having set up the parent and child account. I have searched the eShop support site, but you are correct - there is nothing which addresses my particular issue. I have now emailed Nintendo customer services and await a reply. I have found threads on their site which say purchases are non-transferrable. Understandable, but not when the eShop has directed the payment to the parent account. Thanks again.
@nerdface I am in this predicament purely because I have been responsible enough to set up parental controls on my son's device. As for 'predatory online gambling'... the funds were to purchase a child's game well within his age-range. The irony that asking for help on a forum can lead to instant vitriol. What a shame.
@CluelessParent This is the first, and only forum I've ever joined. In general it's a nice place. It's pretty well moderated. (that's why Eel stepped in 😉). If someone is disrespectful to you, click the report button to the right of the user's name to report them, and a moderator will step in or ban them, depending on the situation. Reporting is anonymous, and helps keep this place nice. There is also an ignore button next to the user's name at the top of their post. If you hit ignore, you will never see that user or their comments again when you're logged in (unless you undo the ignore in your settings).
If you ever come back to ask something else, usually I or a few other nice people answer. So, you might see me again
@WoomyNNYes thank you so much for all your helpful tips and kind response. If I get a resolution from Nintendo, I will be sure to post it on here! (Clueless in so much as I am hopeless with technology, but not clueless with regard to what it and isn't appropriate for my child ...)
@owls4ever thank you for letting me know, I appreciate it. I've yet to hear back from Nintendo but I guess it'll be the same response. My gripe will be, that I was forwarded to my parent account by them, from the child account, but I've since seen that you can add funds directly to his account. Just frustrating they didn't direct me to that instead initially. Never mind - not sure I'll ever use that wasted £10 credit though!
@CluelessParent If there is any logic to it, I think Nintendo doesn't allow fund transfers between accounts for security reasons, to prevent hacking, to avoid any features that could be exploited and used to access money on other people's accounts (stealing, money laundering).
I thought that whatever the child account can play, the parent account can play too, even if it was bought using the child account. If that is the case, you could just have bought whatever game he/she wants from your account and made it available for him/her
@Ninchiku You're talking about multiple users playing a game on a Switch console, a different issue. CluelessParent's issue was just about making an in-game purchase for her son's Fortnite game. Playing the games is one thing, but money & making in-game purchases has a much more strict set of rules. You are correct though, all users on the Switch console can use most (if not all) games on the console regardless of of which user/account bought it.
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