Topic: Family membership wont work for anyone

yes we’ve tried turning it on and off multiple times and checked for a software update

Has anyone found a solution for this?? I'm experiencing the same exact issues.

I can see the family members just fine, but it says my account doesn't have a membership despite being a parent and access to the page.

@Tessa08 If it's not an expired Switch Online subscription, try Nintendo of America's customer service. They've got a good phone line & a convenient chat messenger. I've used them both. https://en-americas-support.nintendo.com/app/contact

At this point this becomes a NIN support issue since no one on here is allowed to view any private information not is NL suppose to resolve a problem like this since were dealing with Private data.