1HappyEeveeSun 13th Dec 2015 I purposely made an account right now just to post this. So my sister broke my New 3DS XL that I bought this February. The screen freezes randomly on random applications. So I go to the site to get this repaired and I get this: The serial number is associated with a device that isn't eligible for our online repair setup process. As such, we ask that you call (800) 255-3700 to speak to one of our Customer Service representatives to determine the best repair options for your system. We offer live agent support from 6:00am to 7:00pm Pacific Time, 7 days a week. I REALLY don't want to call, because of all the waiting and digital voice stuff, so can someone tell me what's going on and how I can deal with this! Edited on Sun 13th December, 2015 @ 21:46 by Santa "I'm broken, lying helpless, shattered Surrounded by the world And yet, you're smiling bright Completely blind to life."