I just got my Switch back from Nintendo, took 2 months to replace it, the issue is they replaced it when they said it was going to be repaired. Now we can't find any games on our e-shop to reload and the passcodes for games can't be used twice! If they said they couldn't repair it we probably wouldn't have paid £180 for the repair (only to get a new one back!). I guess their is no way to retrieve these games? If not is hundreds of pounds down the drain! If anyone can help that will be great.
@SammyJ2011 I don't know what you expect anyone to do here since there's nothing anyone here can do about it. You are going to have to contact Nintendo and explain the situation to them and hope for the best.
This is why a majority of my Switch collection is physical not digital.
RetiredPush Square Moderator and all around retro gamer.
If you link your Nintendo account to a user account on the new device it should retain your purchase history and let you re-download any games you had previously. No need for passcodes because the games have already been added to your Nintendo account.
If that's not working then you need to contact Nintendo support to find out why.
As far as I'm aware, any games you own digitally are tied to your Nintendo account .... It shouldn't make any difference whether you purchased them in the eshop or redeemed codes for them? I didn't think there was any way to use the eshop or to get digital games for your Switch without linking it to an account?
@SammyJ2011 If you can't redownload via eshop, Nintendo has a record of what games you've bought. If you call customer support, they can access your account info and help you out.
Step one. Create a user on the new Switch, and link it to your Nintendo account.
Step two. Open the eShop, go to the account page and scroll all the way down. There it will tell you if the Switch you are using is registered to your account as main system. If it's not and you can't register it from there go to step three, if it's registered as your primary Switch or you can do it from there go to step four.
Step three. Get your phone / pc. Go to https://my.nintendo.com/ and log in with your Nintendo account.
Go to account settings. Shop menu. Click the link that says to remove your primary system registration. Enter your password again and then click the big red button (you can do this once per year).
After this reopen the eShop on your Switch.
Step four. Go to your account (on the Switch) and chose Redownload.
Pick the games you want to download again.
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