@Pandaman regarding the "geeks & otaku" comment and Luke Smith - you'll notice that in both those cases it was tone deaf comments that upset (or had the potential to upset) fans. Pranger said some stuff off a similar nature and it apparently didn't go over well.
But then you can't say "good morning" to a fanbase without tipping up at least a dozen individuals, and as you demonstrate, it's survivable. But firstly, both those examples were from people no doubt cleared to speak to the press who just screwed up. You rarely get sacked for trying and failing to do your job as requested. It seems like Pranger went a bit rogue.
Secondly, he committed the more unforgivable sin - from a company's POV - of criticising the company, not the fans. Like I say, butthurt fans are ten a penny, but he made comments about his employer and his colleagues that didn't paint them in a good light. The revelation that NCL don't care about changing "New" to something more appropriate for a western market despite NoA's protestations is particularly damaging.
The ability to have a more open conversation with your customers isn't the same as candid insights into the eccentricities and ineptness of your co-workers. No company will, or should, stand for that.
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Re: Talking Point: Nintendo's Dismissal of Chris Pranger Highlights Issues With Company Culture
@Pandaman regarding the "geeks & otaku" comment and Luke Smith - you'll notice that in both those cases it was tone deaf comments that upset (or had the potential to upset) fans. Pranger said some stuff off a similar nature and it apparently didn't go over well.
But then you can't say "good morning" to a fanbase without tipping up at least a dozen individuals, and as you demonstrate, it's survivable. But firstly, both those examples were from people no doubt cleared to speak to the press who just screwed up. You rarely get sacked for trying and failing to do your job as requested. It seems like Pranger went a bit rogue.
Secondly, he committed the more unforgivable sin - from a company's POV - of criticising the company, not the fans. Like I say, butthurt fans are ten a penny, but he made comments about his employer and his colleagues that didn't paint them in a good light. The revelation that NCL don't care about changing "New" to something more appropriate for a western market despite NoA's protestations is particularly damaging.
The ability to have a more open conversation with your customers isn't the same as candid insights into the eccentricities and ineptness of your co-workers. No company will, or should, stand for that.