Maybe the nature of the problem determines where your 3DS is sent for warranty repairs, or perhaps the phone rep gave you incorrect information. I live in L.A., too, and recently I had to send in my 3DSXL to have the touch screen replaced. I used the online repair request, rather than the phone line. In my cover letter, I mentioned that there was also a slight scratch on the top screen, in case there was anything they could do. Even though my 3DSXL was under warranty, I offered to pay for the repair if neccessary, since I felt that the touch screen damage had been partly my own fault. I dropped the 3DS off at Fed Ex on a Monday afternoon, and it was back on my doorstep on Wednesday afternoon, which was less than 48 hours. The repair was done at a service center in California and they had replaced both screens (all under warranty.) I was really impressed.
Great evaluation. Well written, thorough, and one of the very first to be posted online. Thanks for investing the extra time that was required to craft a thoughtful and well-edited review.
Comments 2
Re: Nintendo Selling Refurbished 3DS and DSi Consoles
@idork99:
Maybe the nature of the problem determines where your 3DS is sent for warranty repairs, or perhaps the phone rep gave you incorrect information. I live in L.A., too, and recently I had to send in my 3DSXL to have the touch screen replaced. I used the online repair request, rather than the phone line. In my cover letter, I mentioned that there was also a slight scratch on the top screen, in case there was anything they could do. Even though my 3DSXL was under warranty, I offered to pay for the repair if neccessary, since I felt that the touch screen damage had been partly my own fault. I dropped the 3DS off at Fed Ex on a Monday afternoon, and it was back on my doorstep on Wednesday afternoon, which was less than 48 hours. The repair was done at a service center in California and they had replaced both screens (all under warranty.) I was really impressed.
Re: Review: Brain Age: Concentration Training (3DS)
Great evaluation. Well written, thorough, and one of the very first to be posted online. Thanks for investing the extra time that was required to craft a thoughtful and well-edited review.