@Doggypup Think our luck is up for today Dont think it will arrive now. Will just sit in the national hub for god knows how long. Definitely spoiled a hyped weekend.
Finally got through to Nintendo, zero help, ''its out of our hands because the courier has it'' so you have to contact them even though they told me to contact you. Load of nonsense nintendo.
Have the same problem, Told it was royal mail and posted on thursday. Since found out hermes have it but the tracking is currently on the same as it was 6am yesterday morning. At national hub, so i dont know where it is or if to expect anything today or not.
@6581punk What does your say when you track it on hermes world? Mine says Sorting at national hub whatever that means lol. Aint moved since 6am Friday morning.
@KageMaru Yeah I have a tracking code, Its been in a national hub since yesterday at 6am, They told me to contact the retailer to get full tracking as their system is limited for hermesworld stuff. Currently on hold to Nintendo, whats the wait time today?
I did get my other 2 parcels today from the store via royal mail, just no console. But 3 out of 3 missing launch day delivery is a bit extreme lol.
Is hermesworld and myhermes 2 different companies or what? Apparently only the retailer can contact hermes world and thats what my switch has gone through.
Curiousity made me contact Hermes and apparently they have a parcel for me being sorted at the national hub since 6am yesterday morning Im Not expecting anything to be delivered so it has to be it. Not looking good for delivery today for me anyway
@Dtb290 Im waiting for a ring on the doorbell. Guess there is still time. Annoying thing is I was expecting the Game today as well. But that didnt arrive either.
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Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup literally just arrived there now. Hope you get yours soon
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Joh1121 yeah it certainly has.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup According to the tracking between 10 and 2. Nothing yet however.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Scamp Wish you the best of luck , did you have any luck with any sort of compensation?
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Doggypup well im off so ill let you know if the tracking changes just incase you check this message board from time to time.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup hopefully we know more in the morning although the occasion is a bit spoiled now.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup No, Nothing at all.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup Your tracking moved at all?
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@6581punk Lucky ? Mine is with hermes and still at the national hub, very little info on it at all.
Re: Delivery Issues Spoil Nintendo Switch Launch Day for Unlucky UK Buyers
@KageMaru It peels off? really? ugh i bought that one from game as well. The premium screen protector for £14.99.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Has anyone received the Limited edition version of the game with the cd and the sword. Have a question to ask.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup Ill let you know via here if the tracking changes for me at all.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup Thats cruel, almost taunting you lol
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup Also this is even more concerning:
https://uk.trustpilot.com/review/www.hermes.com
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup Thanks ...whats annoying is that a local store has them in stock as we speak but unfortunately i gave my money to nintendo lol.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup That would be all you need lol after a weekend waiting.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup Think our luck is up for today Dont think it will arrive now. Will just sit in the national hub for god knows how long. Definitely spoiled a hyped weekend.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup Some sort of compensation is good. They dont seem to know their arse from their elbow though on this situation.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup Yeah i expect no delivery now to monday or tuesday.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@MajorBen Nothing yet, my only info.
03/03/2017 06:46 At the national sorting hub
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup Any update on your hermes tracking yet?
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@JJ1 Grats
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Finally got through to Nintendo, zero help, ''its out of our hands because the courier has it'' so you have to contact them even though they told me to contact you. Load of nonsense nintendo.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup Yeah its not looking good, will update you if it arrives though i doubt it will.
Re: Delivery Issues Spoil Nintendo Switch Launch Day for Unlucky UK Buyers
Have the same problem, Told it was royal mail and posted on thursday. Since found out hermes have it but the tracking is currently on the same as it was 6am yesterday morning. At national hub, so i dont know where it is or if to expect anything today or not.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Doggypup Same but since 6am, I dont know if its moved or not or wether that just hasnt updated yet. On hold to Nintendo for ages.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@MajorBen Nice, Gz
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@6581punk What does your say when you track it on hermes world? Mine says Sorting at national hub whatever that means lol. Aint moved since 6am Friday morning.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
49 minutes on hold. Pretty frustrating.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@KageMaru Grats, Least some people are getting it finally
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@MajorBen Watched your video yesterday. Did you have any luck today?
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@JJ1Thats great!, Keep us updated and grats
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Scamp Over an hour? Ugh, did this yesterday too. Clearly they need more employees lol to answer phones.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Wasuup Grats
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@KageMaru Yeah I have a tracking code, Its been in a national hub since yesterday at 6am, They told me to contact the retailer to get full tracking as their system is limited for hermesworld stuff. Currently on hold to Nintendo, whats the wait time today?
I did get my other 2 parcels today from the store via royal mail, just no console. But 3 out of 3 missing launch day delivery is a bit extreme lol.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Is hermesworld and myhermes 2 different companies or what? Apparently only the retailer can contact hermes world and thats what my switch has gone through.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Well it's at the national hub wherever that is
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Curiousity made me contact Hermes and apparently they have a parcel for me being sorted at the national hub since 6am yesterday morning Im Not expecting anything to be delivered so it has to be it. Not looking good for delivery today for me anyway
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Hi again guys, hope we all have better luck today.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Gonna give up hope tonight then. Good luck tomorrow guys, will be back on to see how everyone got on .
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Ordered 5 preorder items for today from 3 different retailers (switch console and accessories). Received 1 lol. The bloody screen protector.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Jkugler Yeah, its like the Hype train just broke down.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Also trying the myhermes chat, 100 people in the queue.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Cut off again. Thanks Nintendo.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Dtb290 Im waiting for a ring on the doorbell. Guess there is still time. Annoying thing is I was expecting the Game today as well. But that didnt arrive either.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
I guess we all have about 2 hours to receive it today. Not looking good though. I assume all you guys got that email too?
Thank you for pre-ordering your Nintendo Switch console from the Nintendo Official UK Store.
We are happy to inform you that your Nintendo Switch console will be dispatched today for Next Day Delivery.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
I think everyone who dosent receive theirs should be entitled to some sort of compensation, or at least eshop credit of some sort.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@3figures Gz on receiving. Hope you and your son enjoy it
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Total phone time of over an hour so far, peoples phone bills are going to cost as much as the console lol
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Fingers crossed everyone