The launch of a new console is always an exciting occasion, but how the majority of us buy those systems has changed a great deal. The tradition of midnight queues or pre-orders placed in bricks-and-mortar stores has fallen back, with a decent percentage now ordering online for home delivery.
The peril, of course, is that on launch day we sit at home hoping for the best. Unfortunately, a number of our readers in the UK - particularly - endured the disappointment of not receiving their orders. We reached out on social media and read comments on this site, and evidently a lot were left without their planned weekend of Switch gaming.
A store that drew a particularly significant amount of ire was the Official Nintendo UK Store; it's not unreasonable for fans, of course, to expect the company's own store to be right on the money with launch day deliveries. Throughout launch day not only were some fans checking their orders and becoming frustrated at the lack of automated updates, but were receiving inaccurate information. In some cases they were given Royal Mail tracking numbers that didn't work, and messages often seemed mixed.
Our own Anthony Dickens was affected by this, too, and received a message today from Royal Mail saying the system would be delivered today (Saturday 4th March); the problem? The delivery address is our office, so it'll go undelivered with that office being closed for the weekend.
There's certainly been a sense of chaos, with mixed messages and confusion over who was delivering the units for the Nintendo UK store (operated by The Hut Group). We asked for comment which only re-emphasized the goal, at the time, of delivering on launch day, but evidently a combination of workload on Royal Mail and couriers led to a number of delays. Nintendo UK's store, for its part, also frustrated customers with a lack of clear communication.
https://twitter.com/thefraniscan/status/837795656383217664
https://twitter.com/RJHSwain/status/837685290831577089
Other retailers have also had affected customers, of course.
Some Amazon UK customers have also been affected, and unsurprisingly GAME were also on the naughty step, which Eurogamer has covered in some detail at that link.
Multiple retailers, evidently, have handed off stock to couriers and the Royal Mail and deliveries haven't happened. In some cases, however, units were clearly shipped late, or there's been an element of chaos in orders being dumped off on multiple courier services of varied quality and consistency.
At the end of it all, the buck stops with the retailers, as they're the ones that sell the products and offer a launch day delivery. Unfortunately, as more of us pre-order systems online, the number of disappointed buyers increases.
Comments 143
Amazon got my limited BOTW later and i will receive it on Monday. And i pre-ordered right after the January Switch Presentation...
Damn this sucks. Also 4th April typo up there. Hope everyone gets their Switch soon! I'm not getting one for a while because Zelda is too distracting and school is important!
I got both my Switch and BotW Special Edition from Amazon yesterday without issue.
Amazon still haven't shipped my Wii U copy of Zelda: BOTW.
This is why I chose to pick up my Switch in person at a midnight launch. A messed-up sleeping pattern is preferable to anxiety and disappointment.
Shopto were top notch in delivering Zelda SE - 10am on release day. Really sucks for those affected, though.
Damn you Nintendo!!!
I have emailed multiple times with no reply from nintendo uk, getting even more frustrating
Mine finally arrived, but I am not happy with how the Official Nintendo UK Store has dealt with this whole situation. They've been contradictory when they have contacted us and silent the rest of the time. To get an e-mail with a Royal Mail tracking number saying a March 7th-8th delivery, then one saying it'll be sent by DPD Next Day, then no information on that, then finding out it was coming by Royal Mail after all?
At least I didn't get lumbered with the buffoons at Yodel or Hermes, they'd have probably chucked the parcel over the hedge or left it at a badger sett.
I was fortunate to be one of the lucky ones, it didn't arrive till 2.30pm but in fairness I was kept informed by text and email and had a tracking number showing where I was on the drivers route
Ordered from shop to delivered by DPD
Let's all just pretend that launch day is Monday the 6th instead LOL
Wonder if this will be a Wii situation again with stock shortages for the next month or two
@Jolt thanks, fixed - it's been a long week for Tom
Mine got dispatched on Thursday afternoon from the official Nintendo store. I was given a Royal Mail tracking number but the parcel was delivered by Hermes yesterday morning...
After small issues with my Paper Mario Color Splash preorder with the Nintendo UK Store back in October (I preordered day 1 it was available), this really doesn't surprise me but still very unfortunate for those affected.
ordered Switch, Standard Zelda and 1,2, Switch from Amazon, I'm on Prime and all came yesterday as expected
@SLIGEACH_EIRE
They haven't even shipped it yet?
My Switch actually did arrive yesterday, at about 11am. But it was still stressful, with the tracking seeming to tell me that the people supposedly delivering it didn't even have it just hours before that.
Oddly, my LE Zelda BotW arrived on Thursday. Especially surprising, since I made the order late after having trouble ordering the right T-Shirt size on Desktop. It just kept Switching (Ha!) my order to a Small, making me cancel it multiple times until I figured out that the order worked just fine on mobile.
If memory serves me right, Zavvi run the Nintendo UK store, who I have always ranked poorly after they fudged up an order.
Maybe it's time for a change? Though it does seem everyone had trouble delivering this time round.
Sorry for those who have to wait longer.
This is why I chose to shop at Gamestop or best buy. I rather have mine at the store waiting then have to go through mistakes like this
Anybody ordering from Nintendo UK should always be wary. They use Zavvi/The Hut who are renowned on sites like Hotukdeals for being utterly hopeless
Not happy,my Zelda arrived but no Switch.
I had an order with zavvi, but cancelled when it still hadn't been despatched by Thursday lunchtime. Got free click and collect from asda instead so still got it on Friday.
Ordered Zelda last week from Amazon and that arrived yesterday, ordered the Switch back in Jan from the Nintendo Store and was told it was dispatched on Thursday and when I got the royal mail tracking code to work it showed the item as not being dispatched yet
I received my pro controller and charging grip from Nintendo UK on the 2nd. Got an email saying the console will be shipped the same day and delivered next day via courier. I did get a dispatch email on the 2nd with a Royal Mail tracking number and estimated date of next Tue - Wed.
UPDATE: I just received my Switch from Hermes. Maybe others customers will arrive earlier than expected.
I was on hold for 75 minutes before talking to custormer service, basically they promised me a tracking number in a little bit, that was 2 hours ago.
They don't want to give me money back and offered me £5 pound in credit in the store and I was like WTF? I wan't my money back and you basically are giving me £5 to spend more money in your store?
I told them, why I found more irritating is that Nintendo is not even acknowledgin the problema, not a public apology or anything, EVEN GAME DID IT for god sake.
They are acting like nothing is happening.
I have all 3 consoles, I had every major console released in the last 25 years so I had to deal with all of them in terms of support, included old Sega.
And Nintendo is to me by FAR the worst of all, included Sony which is horrible, Microsoft is AMAZING in that regard.
Nintendo has completely lost touch with their clients and all they think and care is money, the clients means nothing to them and ll their PR is focused on making money.
The only thing keeping them alive is that they make AMAZING games, because customer support and care for the client is really by far the worst Company I have to deal with, they believe they are making us a favor, they don't see as clients they think we are worshippers.
And all they do is keep lying to me. SO DISSAPOINTED
Due to some payment issues I've had to re-order my Switch on Amazon UK. Here's to hoping they get more stock soon.
I preordered BOTW on Wii U through Amazon and then emailed me on release day saying it was delayed until the Monday. I kicked up a fuss and got a £5 credit and month free Prime but then got another email saying it was delayed indefinitely. In the end I just went to Argos and bought one. Very annoying.
My local Game had 4 in stock. Had to pay full price for BotW on Wii U because of Amazon's failure to deliver
I bought a game reservation card at Target a month ago for the Wii U version of Zelda, and was told yesterday that they couldn't find them in the store, and that the game sold out before their Switches did. They were able to find and hold a copy at another location about 20 miles away, but still - never reserving a game at Target again.
No Switch, No special edition of Zelda and no pro controller all which were pre-ordered on 15th January, i messaged nintendo when it had still not been dispatched two days before release and was assured it would arrive on time, was told it would be next day delivery via courier - NOPE BIG FAT LIE!! It has gone to Royal mail by standard tracker delivery and Royal mail only received it after 1 am this morning to the district sorting office the day after release!! I won't get mine before Tuesday now, I took annual leave for the delivery and sat around waiting like an idiot for it, messaged uk store and customer services yesterday morning still no reply to them. Was on hold to nintendo for ages yesterday to be cut off as they closed the lines. On hold for 50 mins for first call this morning - got no information, had to call again to speak direct to a manager and was on hold for around 1 hour 20 mins, so massive phone bill - GUESS WHAT NINTENDO I AM PUTTING IN A CLAIM FOR THE HOURS ON HOLD AND FOR THE NOW TWO DAYS ANNUAL LEAVE I WILL HAVE TO USE TO GET MY SWITCH. SO BASICALLY YOU WILL BE GIVING ME MY SWITCH FOR ALMOST NOTHING!! GET READY TO PUT THE MONEY BACK INTO MY BANK ACCOUNT!
I used Amazon and I never have a problem with them, got my Switch yesterday afternoon. Can't believe there's so much chaos! Hope everyone is sorted soon!
All I really want from Nintendo is an apology, I won't get mine til Monday probably as ordered to work so I wouldn't miss it if delivered at home. Just some aknowledgement that their store is crap. Have always had a problems with them. But I really thought as it was their BIG console release they would have sorted it out
I got my Pro Controller the day before release from the Nintendo Store. The console itself, along with Zelda, arrived at about 11am on the 3rd - despite only having been despatched in the evening from Amazon!
Guess I was lucky, I received my Switch a day early.
I wonder if these companies will offer some form of compensation, especially the Nintendo official UK store. I feel bad for people who have preordered and have not received their stuff. I hope anyone affected will receive their things soon.
My Switch Nintendo UK came this morning. I did manage to get one yesterday from my local Game store who held one by for me. Now have to try send the one back to Nintendo without them charging me.
@Waylark I have had no reply from my e-mails yesterday either, don't expect a reply till at least monday now as the customer services manager told me the official store staff who reply to e-mails don't work Saturdays, plus they have had thousands of e-mails so a massive backlog so don't expect an answer anytime soon. You will get your switch before a reply.
I had 3 online pre-orders, because I knew 1 or more would get messed up. No word on any of them until mid afternoon on the 2nd when one was cancelled and another had its shipping date changed to the 17th. As there was still no word on the 3rd preorder I decided to get up early on Friday to line up ( no midnight launch here, small town). Set my alarm for 5am, woke up and saw that my preorder had been charged and shipped at 430am. It's showing Tuesday for delivery date.
Side note, the store I planned to line up at still has stock today. Everyone who wanted one traveled to the city, hoping they would have more stock, I assume.
Edit: I pre-ordered my pro controller and BotW locally and picked them up yesterday afternoon... So right now I'm just resisting the urge to lick the cartridge....
I had 5 Switch (many kids!) on preorder. There were positive experiences from the UK Nintendo Store (arrived around 11am) and Game (arrived around 1pm). The delivery from Amazon (grey and neon) turned into a he said/she said after the delivery driver said that the neighbour had taken the parcel while the neighbour disagrees (this despite us being home all day). Amazon have refunded the money but are extremely cagey about what actually happened.
Big shout out to Smyths. Not only did they open at midnight. They had extras to buy in person. By this morning they had sold out but have just receiced new stock (which I've reserved and am heading out to collect now)
24 hours later and I am in possession of 4/5 Switches. The final one arrives on Monday from the UK Nintendo Store. This final one will be mine, a little later than I hope but at least the kids are taken care of.
@BLP_Software (don't know if I got that right @BLPs) You burned out and taking the day off? It's a whole article just for you to vent, I know I always feel better when it's not just me. Well hopefully you're off doing something fun w/ the Missus.
I wonder if part of Nintendo UKs problem is just them being SO WORRIED about 1 customer maybe getting their order 1 Dat early they waited until the last possible minute to ship them. You just know the loses have had them sitting there for weeks waiting for the very last minute to ship. Some of this seems to be delivery issues but they really should have sent them out sooner. And launch being a Friday just messes with the weekend.
@antdickens Maybe they didn't like the new layout? And speaking of, any chance you can be redundant and have those rotating articles on top still be listed in order below (on mobile)? I scrolled up and down the screen this morning looking for the Zelda U article before final realizing I had to scroll across the top. It's as if you are hiding articles and don't want us to find them. I'm OK w/ the automatic scroll, just want the redundancy too.
EDIT: You can disregard all of that, apparently I'm imagining things. Though the reply button doesn't work now. Maybe I should just go back to bed.
Good luck to everyone waiting and who had to suffer through Switchmas.
2 years of waiting (since Iwata announced NX March 2015) and then this.
@SLIGEACH_EIRE Same here! I pre-ordered it way back in January!
Yeah I only received my Switch today from NUK and as it turns out they used Hermes, which by the way, I consider to be the worst courier in the UK, slightly below Yodel. Disappointing considering I pre-ordered the Neon Switch as soon as it went up in January.
Until today I had no idea who had my package. I got given a tracking code for Royal Mail on Thursday evening, and that never updated past "Pre-advice Received" meaning they never got it. I was at home all day so someone would be in to collect it, but I just spent the day worrying and waiting wondering where it had got to. I tried contacting Nintendo multiple times. I tried messaging in the morning and still haven't got a reply from that. I phoned 3 times, for a collective 2hours in total. All that time was spent on hold, until they inevitably cut my call after 40mins of waiting for various laughable reasons.
Really terrible communication from them.
I received my Wii U version of Breath of the Wild today from Gameseek, delighted. Sorry for anyone disappointed, hope you all get your consoles, games and accessories soon!
My brow a lucky enough to get his so that's cool.
Absolutely no compassion for this blatant mouthpiecing story.
Forgetting the others, if NINTENDO UK (and therefore The Hut Group) wanted to get the consoles out for the release day they should have been sent SPECIAL DELIVERY, not this TRACKED 48 nonsense.
And they know this full well.
All this being said and done, I did get mine by some miracle the next day despite it having been sent TRACKED 48.
So no more orders from Nintendo UK store for me, and I will make sure anyone I speak to knows what the score is when it comes to regard for loyal customers!
Have the same problem, Told it was royal mail and posted on thursday. Since found out hermes have it but the tracking is currently on the same as it was 6am yesterday morning. At national hub, so i dont know where it is or if to expect anything today or not.
Everything arrived for me yesterday from both Amazon UK and the Nintendo Store.
@antdickens Yeah just disregard that last message, apparently I've really lost my mind, nothing is scrolling at top, everything is where it should be, I have no sense of reality any more, too many Matrix memes I suppose.
Ordered Switch from Amazon UK at midnight on 13th Jan, then BotW on 24th Jan also from Amazon UK. Both delivered together on Friday 3rd March at 11am using Amazon Logistics. Couldn't be more pleased. Can't believe the number of issues being reported and hope these companies sort things out. Hope everyone gets theirs sorted soon.
Shop to never let me down!
@ChessboardMan I had the same problem with my order for the shirt on me LE Zelda! I thought I was the only one, except on the tablet it still refused to change it. I instead, ordered a Small, contacted Nintendo UK about how I couldn't change the size, they refused to change it. So now I will get a small shirt when it eventually arrives (Since I'm one of those affected in this article, I think it's due on Tuesday, but that's just going by comments in another article) Such a mess...
Sorry for everyone who is still waiting !
I was lucky and got mine on thursday (ordered to pick it up in store from Fnac, in France). Had to wait for the eshop to open though, as I didn't order any game.
I don't think we should be as harsh on these retailers as some are (except Nintendo UK Store, as I think Nintendo's at fault) as from my understanding, it's delays from the supplier that's caused problems.
My Switch + goodies arrived yesterday afternoon (which was incredibly late for Amazon Logistics in my area) but I had a problem with a the tracking info, so I was in touch via live chat to find out what was going on.
I was told by a representative that all of the items in my order arrived late from the supplier (Switch, Zelda, 1,2 Switch + Zelda amiibo) so they were processed and dispatched later than estimated but prioritised for launch day delivery when possible. This meant that other items had to be, quote, "pushed down the priority ladder" and delayed for after launch as getting the console and games to people was most important.
I had the Hori screen protector and case delayed because of this, which I ended up cancelling. Sounds to me overall like something went wrong with supply issues, and retailers had to take the hit for it with consumers.
@Scamp can well believe that with getting the switch before a reply from Nintendo, understandable people not working certain days in the customer service but with a launch weekend they should of been prepared for the worst
Ouch!!! I live in the US, and got the Switch delivered via Amazon at 1030 am, along with accessories and games. It was Switchmas for me! Good thing too, both me & my wife took the day off to celebrate, would've been mad if the delivery was late or god forbid, not made at all.
I don't understand the delivery issues in the U.K., given that it's not the holidays, Valentin'es day or Mother's Day.
What the hubbub....
Hm...
Guys, ever tried order from playasia ?
I think playasia still have some stocks. (especially if you live on South East Asia)
I'm so sorry to hear that issue...
...
...
Dear, Mr. Tatsumi Kimishima & Mr. Satoru Shibata. Please fix this delivery issue at UK. Some people really pissed off here. Thank you for listening our complaints.
Got my Switch from Nintendo UK Store, delivered by Royal Mail yesterday no problem, arrived 10:00am. Only issue I had was the dodgy email on Thursday saying expected delivery next week, which was rectified with a follow up email. Loving BOTW!!!
Reminds me of when I ordered a GBA shortly after launch. It was on the truck and out for delivery, but there was an issue and the Friday delivery turned into a Monday delivery. Having to wait through the weekend was the hardest part. Still, I've never much liked stores, so that's the price I pay.
What's my point? I learned not to worry about things I can't control. Also, I love the GBA. Now that was a great system.
@Agent721
I'm afraid there was a "sabotage" in delivery system on UK, disgrace Nintendo trust even more by some haters. And make a stigma that Nintendo will never on Top selling video games at UK. This situation should be fixed ASAP.
Well they probably mixed it all up and sent out PS4 instead because they didn't believe more than 50 people pre-ordered the switch here in the UK because Sony rule here lol. Oh well Dont worry guys It will come with the next batch of NES mini in a few months
Walmart lied to me several times. I might have it on Tuesday now.
Oh geez... I mean, I got my Switch yesterday as expected. The only issue I had was that I didn't know what time it would arrive. So I sat in my kitchen waiting from 7am right up until 1:30pm watching the front door the entire time. I was sent a text at about 9am saying that it would be delivered today by Royal Mail and, well it did. Guess I can't complain.
I am in the U.S. and pre ordered from Walmart months ago. They were to ship FedEx and I even got tracking info saying it would be delivered last night no later than 8pm. Around 7 I called fed ex and they told me they hadn't yet received ownership of the package and there was no way it would be delivered that day despite their tracking on FedEx.com. Around 10pm I received an apology email from Walmart saying their was an issue with my shipment and that they would eventually get it to me. Now I have no idea when it will arrive. Walmart did say they would send me a $20 gift card as an apology so at least there is that...
Ordered through Amazon.UK initially gave the 9th... so I really wasn't expecting a launch switch. But they updated the delivery date a few weeks back and delivered it Friday no issue.
Got mine from Best Buy no problem in the afternoon. Came later in afternoon about 2pm, full updates, no issues! Had to work all day couldn't get out early, so that was fine. Sorry to hear of everyone's issues😔
What happened to that amazing Gameseek offer that everyone was raving about some weeks ago?
Anyone on here has send his picture yet?
@LegacySmikey Hi Smikey long time no speak, will send you a request whenever my switch finally comes.
I bought my switch from Argos, like I do with most of my consoles. It arrived about 1pm Friday via DPD. Never had an issue with Argos in the past and they continue to impress.
There’s no estimated delivery date at all for the physical release of BotW on WiiU from Amazon. However they did give me a £5 voucher as an apology and offered to give me a digital download at the price I would have paid for the original; all in all means I got a digital copy of BotW for £27. Not bad when Game is selling it for £60.
Only downside is I ordered Arts and Artifacts at the same time. As that arrived weeks ago I can’t cancel the physical version. Still, I’m confident I can re-sell a factory sealed WiiU version for more than £32
I think those who got let down or disappointed by retailers deserve compensation.
See this is why I don't go with the day 1 fiasco, that and I can't afford it
All this has made my late decision to cancel my Switch pre-order seem like a really good idea.
However, I'm in the same boat as a few on here and went for Breath of the Wild on the Wii U only for Amazon to mess that up, I doubt whether they will ever get it in stock, I've noticed as per usual there are already loads on ebay, surprise, surprise, just a total con.
I have never ordered a launch anything online and I think I'm starting to see why. All the fears I have ever had are being stated here. I'm in Florida in the US, FedEx and especially UPS have delivered things, let's just say not on my porch. I have had to file a claim for over $150 worth of clothes I ordered for my girlfriend because UPS put it in which yard and someone stole it. Luckily it was from Amazon, and they sent out the exact order at no cost with no hassle.
I am amazed that the U.K. Was hit with so many troubles. And especially the Nintendo store. The disgusting thing is the lack of communication and no apologies. It's almost like they just expect customers to take anything they do and be happy to get a Seitch period. It's not free, they paid for the Switch. I hope this doesn't mar the experience when you all get your Switch, I have had a blast, and it is a shame that what should have been a crowning moment has went so badly.
Nintendo need some to try to make this right for those affected, compensation, an extra more importantly, an apology:
@CliffordB MY Wii U Copy of BoTW was also not shipped on time (From AMAZON.CA) , they SAY it will ship on Monday, here's hoping!
This is why I pre-ordered mine for in-store pick-up. I wanted to decide when I got it (soon after I got off work yesterday), and not leave that up to the shipping service and/or retailer. I did the same with my copy of Zelda and my Pro controller. Apparently quite a few people did that, based on the large number of Switch systems waiting to be picked up when I picked mine up.
Glad Amazon came through here in the US for me. I had no idea how fortunate I was that everything worked out.
I'm in the US, I pre-ordered through Gamestop and I didn't get my Switch yet.. Now it's due monday. They refunded me the $15 I paid to get it on the release date, but this is still bitter sweet. I gave UPS customer service every curse word in the book. Normally i wouldn’t be so pissed but I planned my day off for this, I finally had some alone time (my girlfriend worked late), and I got stupid drunk just because i was counting on playing BOTW. There is food all over the walls and I have a feeling it isn’t because i was happy. First time I pre-ordered anything online.. Never again. Now I shall wait 'til monday after work. Thanks for screwing things up, Gamestop!
Managed to get one on Friday from Shopto. Came today via DPD, had to pay £10 for Saturday Delivery, which isn't to bad.
Geez. I guess I'm lucky I got a launch day Switch on time with no real issues.
Preordered through the official store and it still has not arrived.
It really is a poor show when they don't even take to twitter to keep people informed I have waited for 2 days !!!!
I do have my Zelda amiibo to play with but that's not much of a consolation
Good thing just decided to wait on purchasing a Switch 😃. I was slightly disappointed because my Wii U version of Zelda BOTW ordered from Amazon Prime was supposed to arrive Friday and will likely be here any minute from the United States Postal Service.
Since I have been reading all of these comments I'm not feeling so disappointed anymore and think I'll stick with store pickup in the future.
I had a weird order from Target I have to sort out for color Joy-Con. If I had to guess it was late supply, but they didn't take Target card discount off, and charged shipping when I thought it wouldn't and then... won't make it until sometime later this week. Meanwhile I saw them on shelves on day one in a couple stores. It's hard to know how to best prepare.
Store pickup preorder worked at Best Buy (the critical one with Switch and Zelda SE (that box!)), but Walmart amiibo are delayed. It helps that I somehow snagged a discount on all of those, though.
Bought a Pro Controller so we could at least have 3 player Bomberman until it comes.
Seeing it on the shelves while waiting for a preorder stinks, no doubt. Zelda BotW and Pro Controllers seem in stock everywhere around here.
Best buy messed up my order here in the US. I was supposed to get it on launch day, well according to my orders tab on their website I was supposed to get it the day before but I wasn't holding my breath on that one, but right after it started shipping I got an email saying that I would not be getting it until Monday.
The stupidest part is that I got my pro controller, Legend of Zelda game, and carrying case on launch day even though they were all a part of the same order.
I pre-ordered BotW LE from Argos, got a text saying Royal Mail are delivering, then I find DPD tried to deliver it.
When I went to pick it up today and they couldnt get it as it was locked up for the weekend. There was another guy there hoping to get his Switch, but that too was locked up.
Lucky for me I didnt get the Switch, I just wanted BotW LE.
@Deeboy423 "I got stupid drunk just because i was counting on playing BOTW. There is food all over the walls and I have a feeling it isn’t because i was happy."
Just out of curiosity,
So, you prepared for Zelda by drinking? Sounds like a secret cheat code. How much do I need to drink to unlock the superior gaming experience? If I should get stupid drunk and pass out playing, then waking up the next day with a big hangover - do you recommend to stop for a day or is there a stupid amount of painkillers recommendable to continue or perhaps a mix of both?
You mention the "food on the walls" and "a feeling you werent happy" - do I understand right, you got so stupid drunk, you kind of freaked out throwing food around your place and then passing out ....waking up to a trashed room with a blackout puzzling together what happened the day the switch was supposed to arrive?
I kind of like the concept - it could prove helpful for others who already received the switch and struggle with "little issues".
@Nintenjoe64 here's a tissue for paying full price!
Lol it makes it all fun, especially since I rarely drink.
And this is why I don't trust online shopping at all. Call me old and set in my ways, by I always have and always will shop at irl stores. You never know what you're getting into with these unseen online retailers. Sketch-tastic.
@Mart1ndo
few of us in that boat, my Wiiu pre-order from 2015 still not dispatched
And to answer your question, I started drinking ahead of time to have a buzz when the system arrived so yes I could enjoy playing it more. My nephew drove over to test it out with me, by the time it was 8pm I was a bit turnt up with nada on my door step. You seem a bit sarcastic, Try it sometime, it can be fun. Just don't make the same mistake I made, and make sure you are 100% positive the game is going to show up at your door step. Otherwise the drinking is pointless!
I no longer preorder because for some reason I never get anything on release day. I just went to Target 30 min before it opened and picked up the neon switch, Breath of the Wild Special Edition, and a pro controller. It was pretty fun because there were a couple of people standing outside also that were really excited for the system.
Mine finally arrived this morning from Nintendo Store UK. It was sent via Royal Mail tracked 48hr.....So much for next day delivery. You'd think they'd use a next day service.
Haven't had any response to my emails saying how disappointed I am with their service. Hopefully will here something in Monday.
On Reddit people have said they have had a 5% refund or eshop credit (£14) would be happy with that outcome.
Was affected by this. After a launch day of lies from Nintendo it was then sent out without a word (I only found out by looking online) by Hermes - the least reputable courier of all. Who then delivered it to a completely different address, or maybe stole it I don't know, and then refused to help saying Nintendo had to make the call. But Nintendo hung up on me after half an hour on hold because they were "too busy".
Requested a full refund and bought a friend's spare. Only trouble is it's grey and my heart was set on neon. Guess I'll be buying those spare joycons - but not from Nintendo UK!
@SLIGEACH_EIRE If you'd bought a Switch and the Switch version you wouldn't have that problem.
Yep mine has not arrived from Nintendo UK, they told me on Thursday it would be dispatched that day with next day delivery, it wasn't. Was dispatched on Friday morning with Royal Mail, still hasn't arrived and tracking says it's in Warrington at the depo, I'm in Norwich!
I still haven't heard a jot from Nintendo despite messages sent to them several times as well as the help line saying they were looking into it yesterday lunchtime. Still no sign of my Switch. The Royal Mail tracking still has the pre-advice 1902 message. So I'm GUESSING it might arrive on Monday or something, if I'm lucky. So peeved. Just no communication or even acknowledgement from NUK.
In Canada, and preordered the switch from bestbuy and zelda from amazon. Switch did ship yesterday, but not until 6pm, so it didn't get delivered. And amazon hasn't shipped the game at all, and is estimated as a Wednesday delivery.
Mine got delivered to the wrong house, the wrong side of town. A random gent turned up to my house and told me the delivery was mine! There is still good in the world
I ordered a pile of stuff from shopto which all arrived on time, they weren't very forthcoming with how or when everything would be sent, it all seemed very last minute.
And this is why I buy my launch consoles at a store. Got to my local Game 7:30am for an 8am opening, about 8-10 people there, 3rd in the queue. No problems (They even had 2 spare Collector's Editions of BOTW for those that did not preorder.).
I know people have work and such and depend on online orders, but I just can't take that risk of it not showing up on day 1. Happened to me with my Wii and ate me up inside as it did not arrive till about 3 days after launch (As well as those worries of stock shortages) so I vowed to buy launch consoles from a store from that day on.
Sucks to hear about Nintendo's Store screwing up since they've done so well by me for game preorders, getting the game 1-2 days early most of the time. Guess a lot of eShop credit as a "Sorry we messed up" compensation gifts are going to be given out over this.....
My Switchmas has been ruined as well Amazon apprently delivered Zelda and a few other games and my receptionist named James...... My flat doesn't have a receptionist and now they're refusing to refund me nearly £200.
@aaronmclaren Cancel the Screenprotector ASAP, as according to Amazon customer reviews, the dock causes it to peal off. And yes, that's the Official Hori one that has the issue.
@ChessboardMan
Yeah I can confirm. I bought the premium hori screen protector and it peels off..
I've complained to where I got it from (GAME) but I'm not hopeful I'm going to get a refund.
I'm in the US and Best Buy didn't get it to me. It's sitting about five miles away in a shipment center that is closed for the weekend and so I won't be able to play until Monday.
@KageMaru It peels off? really? ugh i bought that one from game as well. The premium screen protector for £14.99.
@Pj1 Best Buy certainly isn't offering any sort of compensation. Not for the lack of Switch nor for the poor treatment (hung up on TWICE) by customer service.
@TheLobster I know your pain I have the Switch but no games or Pro controller and Amazon is sternly refusing a refund or resend may have to call the bank and chargeback
@Joh1121 It seems an issue with the design, there's a lot of complaints about it - https://www.amazon.com/Officially-Licensed-Premium-Protective-Nintendo-Switch/product-reviews/B01NCX8UUG/ref=cm_cr_dp_d_hist_1?ie=UTF8&filterByStar=one_star&reviewerType=avp_only_reviews
@ChessboardMan yeah, as I mentioned, I cancelled it as soon as the order was delayed.
Doesn't sound good. I imagine a lot of people still have yet to get their Switch.
Not just switch, my copy of botw wiiu hasn't come either ☹️
@Spike6958 I'd say you're very lucky
@Doggedfrog Should've done just that!
@InternetBowser I've had screen protectors from Hori before and they've been good. They used to be the only screen protectors I trusted for portables.
Not anymore....
This sucks, hope you guys get it soon!
Pre-ordered BotW Wii U version from Amazon. Still hasn't shipped. I got a 5 £ coupon and an offer for the digital version at the same price, though I was told to wait until Friday because it may show up...
@Rumncoke25 Nintendo is a mess in Europe. Their focus is on America and Japan, everywhere else is an afterthought.
Amazon messed up orders in the U.S also. I preordered the Switch system for my fiancée on 1/13/17 right after the presentation. They charged my credit card on 3/2 but did not ship it. It was supposed to be delivered on launch day. Spoke with seven different people over the phone in different departments and no one had an answer lol.. It's cool though, they refunded me. And I found a Neon Switch system at Walmart after work on the 3rd anyways.
Aazingly, GAME got all items (Switch, Zelda, screen protector and carry case) all delivered on the morning of 3rd of March...
The switch was sent by DPD, and the other three items were only sent the day before by regular Royal Mail... I have no idea how they reached me on time.
@Cinaclov had the same offer from Amazon but paid £35 - how much did you get it at originally if you don't mind me asking? £32?
"A name you can trust
When you shop with Nintendo you're buying your games and consoles directly from the people who produced them. Nobody cares more about your satisfaction than us and we'll do everything we can to ensure your shopping experience is a pleasant and reliable one."
...
"Our staff members aren't just here to deal with complaints and delivery enquiries (though we do of course handle all of these), we're also here to help with your shopping experience.
Think of us like shop assistants in a high street store. We can tell you about any of our games, give gifting advice and so much more.
Just email [email protected] and we will be happy to help."
They can't hide behind The Hut with claims like this on their store website. https://store.nintendo.co.uk/articles/about-this-store.list#ZI30GkmPdiCFH1Z4.97
Terrible situation for all concerned. Seems like my trend of store collection at launch will continue for the foreseeable future.
@ironside1911 It does seem very quiet on the Gameseek deal and I've not seen anyone mention getting it from them. Despite signing up for stock alerts when they said Neon would be available at the same price before launch I never saw anything. It was showing 1 Grey and 30+ Neon in stock in 2nd but no button to buy one! I wonder how true the offer was, maybe some will confirm they got it at the lower price.
I find the whole situation really bizarre and seems to highlight that non of said retailers have a an ordering system that works; there looks to be no correlation between when a preorder was placed and when someone would receive it. For example I read that someone had only placed their order the day before release with Nintendo and received it on launch day whereas others who ordered months prior have been left high and dry. I think all of these retailers need to get back to basics and reexamine their stock and order systems.
@Miketeevee76 For launch day, they need to divide up the orders and send them via different couriers. Since it's obvious one carrier alone can't handle such a spike in demand.
Luckily, I ordered my Wii U copy of Breath of the Wild from TheGameCollection, and it arrived on Thursday.
@AlbertXi This is something I realised a couple of years ago, which is why I tend to be quite negative on this site. I'm certainly not buying anymore Nintendo consoles. Once the 3DS games dry up, I'm done for good.
Anyone had a delivery this morning ? I know Hermes deliver on a Sunday but wondered if any had been dispatched for Sunday delivery in an attempt to rectify the mess.
Still waiting Nintendo.
@BigJack no deliveries for me, i'm still waiting too, but i'm certain RM actually have mine as the tracking is working on RM site and it has now made it's way to the county sorting office so if i'm very lucky (if you can call it lucky) i may get it tomorrow otherwise it will be Tuesday - Wednesday so much for defo getting it on release day and next day courier delivery - LIES standard 48 hour tracker to RM who only received it the day AFTER release day.
@Scamp I agree RM received it 1am Saturday morning on a standard 48 hour delivery means it will come Monday / Tuesday.
I'm going back to work tomorrow so I won't be back until Thursday / Friday. I wanted to take it with me but that is looking unlikely.
Might have to buy Zelda on the Wii u in the interim.
Well Nintendo sent the next day delivery email on Thursday, tracking via RM didn't work and went live Saturday morning,preadvice it was being sent to them but not received yet ....my switch is in a mail centre as of today so hoping for tomorrow delivery. Nothing but lies and proof of dispatch after launch day, so much for preordering, never will trust these bunch of muppets again...
Good old Tesco delivered my pre order first thing Friday morning
I just walked into a store and bought mine with Zelda. No hassles. No problems. It works 99.9% of the time.
The official Nintendo store should be ashamed. If anyone should be able to honour a release date delivery it should be them. I had a friend who ordered from there and was given a delivery window halfway into next week! After much worrying and frustration, it did arrive on Friday...but the Zelda sword statue had the grass decoration floating around in the box. Not a great service.
I ask them 3 times if I will receive it on lunch day.. They say yes.. 2 day before lunch. Then after email on Thursday they sending it today by the courier... And then royal mail receive it Friday night.. Just today early morning my 2 to items arrives in Sheffield. Well done n store.. Pro controller land in my hand on Thursday... even for efficency they should send it all in 1 pack.. Costs
Amazon got my console to me on time (Ill have been one of the first preorders, 07:02 the day preorders opened), despite scaring the hell out of me and only dispatching it at 22:42 on the Thursday! (Good work guys, very pleased!)
Game got my amiibo to me on the day.
Argos got the games to me.
Nintendo UK store hadnt even dispatched my peripherals on Saturday morning. I cancelled the lot, individually, painstakingly as trying to cancel the entire order at once kept error messaging.
Went out and bought what I could from Argos (most of it in fairness), and the rest came today from Amazon.
So, good work Nintendo. Glad to see you plan to continue to treat your customers with the utter contempt we're accustomed to.
@6581punk that still doesn't explain why certain people who pre ordered early on weren't even allocated a console whilst others who clearly ordered at later date were sent one. There's more to this issue than just the couriers incapacity to deal with a sudden surge on demand.
@InternetBowser yeah that was me on here. Still waiting to hear anything. Haven't been able to chase on the phone because they don't open on a Sunday. See what happens today but I'll be at work anyway so hopefully they deliver it while my wife is at home. But not hopeful as I still have the 'pre advice' royal mail status from Friday night 1902. I've messaged them detailing my minimum compensation level expected.
@antdickens it's ok, hasn't it been for everyone haha
had my e-mail & text this morning from Royal Mail stating they will attempt delivery of my switch/zelda/pro controller today, guess what the amiibos I ordered from Nintendo store on 3rd march will also be delivered today. So the item i pre-ordered in January that should have been with me by the 3rd of March is being delivered at the same time as items i ordered on the 3rd of march!
I got my Switch on Satursday despite Nintendo assuring me that it was sent by Next Day Courier on Thursday. Shambles frankly. They didn't have a clue what they were doing.
Still, I have it and love it. But I'm considering next using the Nintendo UK Online Store again if this is how they deal with customers. I will wait to see if they respond to me.
Got a response to my several messages via my Nintendo store account and they have given me £14 credit on my account. Sent me the tracking details and it turns out Hermes attempted a delivery on Saturday but obviously didn't leave a message or leave it with a neighbour. Don't feel a credit of £14 is enough for the time wasted and calls and messages unanswered etc. Anyone else?
@brumspurant How did you make Nintendo to answer you? I've been sending about 2 message daily and no answer. I am still waiting for my switch and Royal mail doesn't have the item yet...
@sofia1987 They just replied to my messages in my online store account. Haven't replied to any emails I sent to customer services. And I checked my account and there is no credit! Grrrrr...
I'm still waiting for mine. I'm writing everyday but nothing happened 😔. I'm SO angry right now.
Tap here to load 143 comments
Leave A Comment
Hold on there, you need to login to post a comment...