Nintendo Apologises After Multiple Customers Receive Faulty Consoles Out Of The Box

Imagine all the kids getting a switch this year for christmas and they have this issue.

Oh I see how it is, when people's controllers go nuts, they just sweep it up under the rug, but when the WHOLE console is faulty, they'll hear the people's cries. I guess I know which side Mario butters his toast on

I still have not received an apology for stick drift, I replaced one left joycon stick, cleaned 3 and had to take apart my pro controller to clean that stick out. Really stinks.

'Nintendo will send out a replacement console'

Ah, the old Switcheroo.

Wow people still whinging about joycon drift.

That would be such a bummer. Luckily my Switch is still going strong since launch day 2017. I am looking forward to details about the Pro. I'm pretty sure that I'll be upgrading whenever that happens.

@Danrenfroe2016 I’m sorry for your stick drift. Feel better?

Glad their getting replacements. I hope that Nintendo starts switching things up with their customer service.

Maybe their working Switch was switched with a broken Switch which wasn't the Switch that the switched customer wanted but decided to fill out the Online form to get their bad Switch switched out for a new Switch and now the switched customer is no longer switched and is now a new proud owner of a Nintendo Switch... which wasn't switched out... because it's working fine now.

@bluemage1989 Wow, people still can’t spell “whining.”

@JHDK Same here. My launch day console is still going strong but the fans can get loud at times so I think it is about ready for an upgrade. All I am expecting is a 1080p screen, the improved battery and to push the TV visuals to the handheld. If it can do that, I'll be happy until Switch 2 comes out in 2024.

@TG16_IS_BAE Considering he was saying, and spelt correctly, whinging, there really isn't an issue here. Completely different word with crossover of meanings

Bummer. Especially for people getting one for the holidays. Nintendo should toss them a voucher for a free year of NSO to go along with the replacement console.

@bluemage1989 then maybe Nintendo should’ve fixed drift issue rather than pretending it didn’t exist.

So drift doesn't exist according to Nintendo but they'll replace a small handful of faulty models no problem?

Surrreeeeeeeeee.

Don't purchase and leave them in the box!! Always check to see if it works! I got a brand new LG UBK90 4k player and it never read discs. Did a full update and still nothing. I am a idiot, never tried getting it working after 2 years passed. LG finally offered rebate form but sadly it was neglected as i never made time.

@bluemage1989 absolutely. and i dont blame them. it makes the switch borderline unplayable and its a huge issue

Hey they know there's a problem and are offering to replace it. It's a bummer but a minor one.

@Guest88

Mb they've done a quite fix?
No drift on my 2019 switch so far, and most who reports drift seems to be 2017-2018 consoles. So the problem might be lagging up to date...

@N00BiSH You have heard of "warranties", right?

@TG16_IS_BAE have you never heard the term whinging?? Your new word for the day.

@Danrenfroe2016

Well to be fair, there's really no need to apologize anymore than they have now when they've stated that you can just send those things in and they'll repair them after there were a lot of warranty. I know as I've seen several people do it with absolutely no problems or questions asked. I'm sure that's not going to be forever, but they've certainly done right by people in the immediate. No doubt it sucks, but unfortunately things happen. Heck, just take a look at these new consoles coming out of the gate with issues for instance.

@bluemage1989 WoW try to spend 70€ every 4 months for a new joycon

@bluemage1989 You ever heard of the word “whining?” Your new word for the day.

@Kiz3000 Whinging isn’t a word.

@TG16_IS_BAE

What's even more surprising is that there are still people out there that doesn't understand the term "whinging". And that you automatically assumed that they were trying to spell whining. And by the way, it's most certainly a word amigo. LOL Just saying...

@bluemage1989 I had 3 joy cons drift, all sent in and hardware parts replaced by nintendo due to drift..... so yeah people will still raise this issue as it has not been resolved for many people.

Extremely rare for Nintendo to ship out faulty consoles, pretty sure it’s never happened prior to this.

@EngineerMario Yeah, apparently this is just in Japan though for now. But who knows with so many purchases for Christmas maybe it's possible this shows up as a problem in North America soon enough. My sister-in-law picked up a Switch for her kids this Christmas, suppose it's worth opening to find out now instead of Christmas day.

Yeah, Christmas is going to be fun for people.

Nintendo: Console doesnt work? Just fill out this form, and wait

But why would you fill out a form and wait for a Japanese company to do something about your broken Christmas product. If Santa delivered a broken present, then Santa needs to take care of it. People should be writing the North Pole about it.

@TG16_IS_BAE given you can't even Google a word i shouldn't be surprised your incapable of looking after a pair of joycon.

@Patendo I don't think Nintendo has done anything to fix the joy-con drift problem. We have several Switch consoles in our home and I've sent away each set at least once for repair, and several times on a few. Nintendo has been good to replace them with brand new joy-con each time, but they haven't done anything to alter the design so the problem will come back. Case in point, my day one Switch I used the pro controller with so the joy-con had minimal use and worked fine. During COVID lockdown earlier this year we bought another and so the joy-con saw more use and pretty quickly developed drift. Those joy-con where replaced and then several months later replaced again. And now the right joy-con doesn't have drift but the pressing in the right joystick doesn't work and so the one needs replacement again.

So It's nice Nintendo is replacing defective joy-con, but the problem will show up at some point with every single joy-con out there (if used). This doesn't bode well for the longevity of the system after it's useful life, say when the Switch 2 releases and Nintendo is more reluctant to fix drifting controllers.

I’d rather take broken console, than drift.

The drift makes the console as useless as a bricked console, but Nintendo doesn’t fix the drift.

@bluemage1989 How about writing with words people actually use when they speak?
I have read and written English for decades, I shouldn't be expected to "use Google" every time I see an unfamiliar word on the Internet, especially when most of the time it is careless spelling. It is especially a natural assumption when it is close to a word people actually do use.
But I did Google it and it said it is a word out of the 12th century.
Any more 12th century vocabulary you want to throw out?

@bluemage1989 Wow, people still defending the indefensible.

Nothing worse than getting something you really want and it turns out to be a dud.

Something grubby about Nintendo that I can't wrap my hands around. Joy-cons: scandal, drifting after a year or less usage and cost quite a lot, now this and more not yet seen. Better come up with explanations behind all these happening.

@RasandeRose Joycon drift is still an problem.

Many shameful things

@TG16_IS_BAE Imagine saying a word doesn't exist without looking it up to make sure it actually isn't a word.

It's up there with stating that Mark Twain was a white supremacist.

And here we go again. Can we just agree Nintendo is the devil on this Earth and move on to something of consequence?

@KingMike I think its a lot more common word than you realise and not some 12 century relic but well done on knowing how to check a word.

@Burning_Spear

No. I want my defected products repaired, or at least compensated.

They are fixing it. I mean they have sold almost 70 million of these things. Obviously more work than not.

As for Drift. Had it. Nintendo fixed it with free overnight shipping both ways (out of warranty)

So they are taking care of people who have either problem (well hopefully same in every country)

Wow, Nintendo apologises for something like this? I wish Apple did the same. I lost count how many times their brand new products came in faulty, including a surprise gift for my wife.

@TG16_IS_BAE Whinging is another word for complaining in an irritating way. Which you are doing quite a bit, by the way. Grow up.

@Friscobay or three bucks for a bottle of contact cleaner every... two years? Three? Until the next console, perhaps - which might also be when the drift gets completely "fixed" with a new controller design. The joycon one sure doesn't look like it'll accommodate a different type of stick (the ones used for XB/PS are visibly bulkier), and it seems like an increasingly likely theory that with the current one Nintendo ran into a limited market full of unreliable options. But if they never redesigned the N64 controller whose sticks were all but doomed by eventual wear and tear, it's hard to hold one's breath here, too. In the end, though, the issue remains a testified roulette in terms of occurrence and is typically sold with a bit of non-tech-savvy maintenance rather than stick or entire controller replacements. Take it from someone who's gone through all three of these modes.😄

@Varoennauraa But they are doing that. This an article about a specific console malfunction, and it explains that Nintendo is offering a full replacement. Why does every issue derail to some other problem? Miyamoto has a cold = Nintendo is evil.

Hey guys, what's going on in this thr-OH LAWD

@Burning_Spear
This is an article about defected Switches, and Drifting is another Switch related defect. Drifting is relevant issue in this topic.

And No! Nintendo is NOT fixing Joy Cons in Europe, and the support in my country declined my request to fix my 3 pairs of Joy Cons.

I cannot understand why would anyone not understand customers saltyness, when they have useless console? I have used ca. 200€ in broken controllers, that the manufacturer doesn’t fix, so I have put over 500€ into completely useless console.

And our Pro Controller drifts too, and I want that defect be aknowledged, AND compensated as well! And that is also relevant issue in discussion concerning a Switch associated defect.

@Agramonte Nintendo doesn’t fix Drift outside of US.

Again for those with drifting issue if you can't document this stop talking about it and did you even formally get Nintendo support to get it sent it to fix? If your not doing that and then whinging isn't going to support your case.

They are making it right by sending a new console to them
In return, I assume they get to keep the extra dock and extra joycon set for their trouble
Not bad at all

@nhSnork I tried all the solutions, in my case it is not related to any cleaning issues. I never experienced this problem on any previous Nintendo systems.

@SwitchForce again. Don’t tell me what to do. As far as you personal opinion goes it does not require any documentation; or you’re actually willing to refund my three drifting joycons ? For your information, Nintendo France never agreed to fix drifting joycons for free, nor they recognize the problems exists

Oh yeah and faulty joy- cons 🤣

@bluemage1989 Agreed, Whinging is in common usage in the UK. I do find it rather amusing that KingMike complains it's a word from the twelfth century whilst typing in a language originally conceived in 5th century Britain! Lol.

@TG16_IS_BAE whinging and whining is a different word

@gameboy1975 they don't have a permanent fix, they didn't even revise newer models. It's not good. It's shoddy parts and design. My N64 controllers still work. But Joycons are needing repairs?

@Snakesglowcaps a little bit... 😂

@Varoennauraa Realy?... not even in the UK, EU?

I usually think the UK/EU has better consumer protection than we do.

Well if they do not, that is not right. Because drift is real and annoying. The simple fact that they asked me zero questions before approving my fix (even out of warranty) shows it is a problem they cant defend.

@TG16_IS_BAE I actually was quietly agreeing with you, but then I looked it up. Whinging is a word and fits perfectly in the context of what he was saying.

"Whinging: complain persistently in a peevish or irritating way"

@TG16_IS_BAE https://dictionary.cambridge.org/dictionary/english/whinging

@Skunkfish lol that was good 😆.

@Danrenfroe2016

I hear you, but such as life sometimes. I'm not excusing it or anything, but honestly I also haven't had the problems that some of you've had. Even with my battered old day one launch console. And yeah, given that Nintendo's products are usually Diamond tough, it's certainly disappointing that they're having issues with the joycons. Nobody is perfect though & it certainly seems to be an anomaly given their pedigree & overall track record. Mechanical failures, missteps & things happen. I'm a bit more inclined to give them some leeway though given that I've never really had any problems with their products & (again)because this seems to be an exception.

And yeah, they definitely could have acknowledged it better & you don't want it to happen in the first place, but It could definitely be worse than getting your joy con replaced for free. Heck if I had your view amigo, I would have been too afraid to try out the Xbox 360. And I damn sure would never touch another sony product again in my life. They had whole consoles crapping the bed with DRE's, chewing up disk, needing to be flipped upside down to stop skipping through a game & more. And they were nowhere near as accommodating with helping me is a consumer. Looking for

I couldn't tell you how many ps1 & 2's that I personally watched others go through ( I said eff that after about one mulligan) because of faulty systems. Heck outside of gaming, I had one of their controllers for my AV setup die on me in about 45 days. I just wound up ordering a generic one that has yet to fail me to this day (knock on wood). And yet I was able to give the ps4 a chance & had no issues with it outside of lost interest. In a nutshell, all you can do is own up to it or try your best to fix it once the error is made. While not excusable or at all perfect, they at least seem to be trying to do just that.

@TG16_IS_BAE Never mind son, we all drop a clanger here and there.

That said, your incessant whinging has come to an end with this particular user. It's the ignore button for you.

Whinge is a British/Australian informal word apparently. So take that as you will.

@bluemage1989

It’s still a major issue that Nintendo refuses to fix.

It’s not red ring fiasco bad, but it’s bad enough.

@Iggy-Koopa Stop making up words.

@Anguspuss That’s not a real dictionary.

@Chlocean I’m enjoying the great amount of whooshes, don’t mind me.

@AZD1222 You clearly don’t speak English, read, or write.

@0blivion Read a book.

@Ambassador_Kong You’re making words up, and it’s historical fact that Mark Twain was a white supremacist.

@bluemage1989 I understand that you find it difficult to use google, so you make up words. It’s ok.

@Ooyah But then I can’t enjoy my 10+ whooshes.

@gameboy1975 Yes, someone made whinging a word so that when everyone misspells whining they can justify their low literacy skill.

@TG16_IS_BAE okay so you're just a troll, gotcha.

@TG16_IS_BAE I was being nice and trying to teach you a new word but it's so much easier to try and convince us you were trolling than it is to admit you said something that was wrong. Have some humility, mate.

@TG16_IS_BAE

It’s ok. It’s only the internet. You don’t need to prove yourself to anyone.

@TG16_IS_BAE

Kid bye. You're a sad lil joker that's just mad because you tried to call someone & looked donkey stupid because you were wrong. I know a small person like yourself is going to come rushing back with some lame retort, but I won't see it, because I'm done with you here. I'll let you wallow in your stupidity and ignorance as long as you wiish. After that does is all a favor & go have yourself a seat somewhere 🤡.

@TG16_IS_BAE

https://www.lexico.com/definition/whingeing

https://www.lexico.com/definition/whining

Is Oxford dictionary a proper dictionary for you?

@gameboy1975 I’m shocked at how seriously you take one word! Another whoosh, thanks for the breeze.

@AZD1222 Who said I’m proving anything?

@Chlocean Not everyone on the internet is as serious as a heart attack. Yay, another whoosh, thanks.

@FluffiestP1llow Took you long enough, c’mon, isn’t anybody here thinking with their own head anymore?

@TG16_IS_BAE figures. We get it your annoying you achieved your sad goal. You can go back to your moms basement now.

Nintendo wants to make amends by sending those buyers a coupon for 10% off a select game, that they can only use on their birthday.

@TG16_IS_BAE I read plenty of books; you’re just an ignorant sort. Grow up.

These comment sections get derailed so quickly. American trolls arguing over the correct usage of an uncommon (to Americans) British-english word is hilarious. 🤣

@0blivion What do you mean?

@FluffiestP1llow Aw shucks, thanks mate

@TG16_IS_BAE why do you exist? Trolls are despicable and you are no different.

@0blivion What? I thought we were buds.

@TG16_IS_BAE oh my god. Shut. Up.

@0blivion Bro, you wound me!

@SuperBentendo

Aww man...🤣

@Friscobay as far as anything goes no documentation forget any assistance you'll get in life or here. That's how life is you want them to fix then document it or your at the loosing end. That's your choice to make and live with.

@SwitchForce Irrelevant. I have no idea what are you talking about. Repair center receives the drifting device. The « documentation » of the problem is in a very device itself. The drifting as well as the absence of dust or any mechanical damage should be appreciated by the person in charge of the reparation. Ideally, they also should inform their superiors about the persistent nature of the problem given the amount of complains, lawsuits and drifting devices they receive. And this operation is NOT free of charge at least in France. Nintendo client >2 decades I never experienced this problem with any previous system. I am on my 4th pair of joycons, because of the drift, that usually starts 4 to 5 months after the purchase. It is an expensive issue that makes my gaming experience frustrating. So again, I shell complain. And those who are in charge will receive my « documentation » if needed.

I really don't understand how Nintendo does things nowadays. I wonder if I should ask Bill Trinen or JC on Twitter if they had issues with their Joy-Cons. But probably should not due to business matters