After the closure of Nintendo of America's headquarters and the Nintendo store in New York, the company's repair centers have now had to shut up shop due to preventive measures put in place to stop the spread of the coronavirus outbreak. Here's the full statement:
Due to preventive measures put in place for the COVID-19 coronavirus, and in accordance with federal and local guidelines, our repair centers are closed until further notice. We apologize for the inconvenience and appreciate your understanding. Once repair services resume, we will work as quickly as possible to get you playing again.
Please note that, during this closure, products sent in for repair may be returned to you as undeliverable.
If our repair center has already received your product, it will remain there until repair services resume.
Repair centers over in the UK appear to still be operational, with the company revealing it was still "working hard" to maintain standards, but warning about potential delays:
We are working hard to maintain high customer service standards during the current challenging times, but please understand that there may be delays in responses to messages and processing repairs.
We would like to express our concern and support for all those affected by the COVID-19 outbreak during this challenging time. Thank you for your understanding and for your patience.
So, if you've got a Switch or something else you're waiting for to be repaired, you might just have to wait a little bit longer.
[source gonintendo.com]
Comments 26
It's getting impossible to get anything done anymore.
Completely understandable and fair. It's only temporary. Though I wonder what those repair staff will do, now? I'm thinking it's contracted out to a nearby company, so it's not like they can cross-train to something a bit more appetizing within Nintendo.
I just sent my joycons in a few days ago, how lucky
@JereJK same. 😪
I hope all of us will be able to start working again soon so I can pay for another Switch.
Understandable, and more so, since they are complying with government orders. Somehow I don't think Nintendo wants the negative publicity from a lawsuit with the US government. Especially these days with certain... overzealous patriots... around.
Before this virus came along, joycon drift was the real epidemic gamers had to put up with.
I just set up a repair last night after my JoyCon started acting up again within a couple weeks of just getting them fixed for drift.
I feel big poopy.
Looks like I made the right decision to hold off on sending old Switch in for a repair.
It's fine! We have way bigger things to worry about and I have my Animal Crossing Edition Switch.
This is the right move and I hope the people who do the repairs will be able to weather this alright.
I just got my original joycon back from the repair center 2 days ago. I would not have minded if they were delayed though. I got the neon green set the day before I sent them out.
Just sent mine and now will be waiting. I wish I hadn’t procrastinated on this but here we are. Here is to hoping that people can get to work sooner than later (my Joycons being the least of the reasons why).
I finally bought a new joycon last week so my little girl can play her ACNH. Tempted to send in my drifting con ( left ) for repair (been drifting since early last year, didn't bother about it cos she use the pro controller ) Lucky I did not cos I am lazy to set my printer up to print the slip. Guess will wait till everything somewhat back to normal.
Speaking of issues with joycons. Is anyone else having issues with their joycons disconnecting in local multiplayer on Animal Crossing? I've had it happen with two different sets of joy cons and it is always the right joycon that is having the issue. When two of us enter a house & it disconnects the controller it automatically launches the non-leader who has joycons out of the game. Very specific but curious if others are having joycon disconnect issues during Animal Crossing. Was thinking of sending in for repair but will hold off now.
@Kilamanjaro We ( my lil girl and I ) were playing co-op together earlier, apart from my drifting joycon ( hers fine cos it's a new set ), no other issue at all.
@JayJ no kidding. I called walmart vision center to see if I could go in and have a new pair of glasses made...they said , "no". All the labs are closed that make the glasses!
@DockEllisD mine just started to drift
Nooo my drifting Joy-Cons.
J/k. Keeping people healthy is way more important than fixing game controllers.
Thankfully I'm playing the MM Z/ZX Legacy Collection right now, so I don't actually need to use my sticks for anything.
@Heavyarms55 yea, they wouldn’t want to be called racist.
I had my Joy-Con all set and ready to send in for repairs right before the reports came that there was an outbreak in my area, so I never got to send it.
I still don't understand this drifting JoyCon issue. I never experienced it before.
@UnknownReader yeah I may have to trade these in for a new set. But it's strange because it happened on two different sets for only the right joycon.
I got an email from them about this. My drifting joy-cons are now stuck in some UPS limbo. It's ok though, I would much rather the employees stay home and safe, and flatten the curve.
@Kilamanjaro have you try "paring/update/calibrate" them or check the joycon if it's batt low first before trading in for a new set.
@UnknownReader yes, I have updated the controllers. Re-paired them. Moved the Switch directly in front of them. I did just recalibrate for both the control stick and the motion sensing so I'll see if that helps. Will reply again if this keeps happening 😂 appreciate the tip, forgot about the calibration. So let's see if it works now
Lol, just in time of the big wave of drifting joy-cons coming their way...
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