A story has surfaced online over the past few days telling the story of a 95-year-old grandmother in Japan who received a pretty heartwarming response from Nintendo's customer support team.
The grandmother's daughter, seventy-year-old Kuniko Tsusaka, has shared the story in a recent print edition of Japanese newspaper, Asahi Shimbun. She notes that her mother always had her Game Boy with her to enjoy games of Tetris, but when she reached the age of 95, her health started to decline and her Game Boy stopped working.
Kuniko struggled to find any stores selling new Game Boys or anywhere that could fix the broken system in her hometown of Chiba, but her son mentioned that Nintendo offered excellent customer support. As it happens, when her son used the phrase 'kami taiou' (神対応), meaning 'god support' or 'divine interaction' to describe this excellent service, Kuniko misunderstood, thinking he actually said the word 'kami' (紙) meaning 'paper' (thanks, Kotaku).
This resulted in Kuniko sending her mother's Game Boy to Nintendo in the post, along with a written letter. Within a week, she received a response from Nintendo's customer support team, who said that they didn't have the necessary parts to fix the machine either. Instead, they found a brand new Game Boy in a warehouse and sent that along with a letter which wished the grandmother a long life.
The Tetris-loving grandmother lived until she reached 99. Kuniko said, "Up in the sky, she’s thankful, I think."