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Update 3:

Unfortunately, this looks likely to drag on for another day, with the following message sent to your humble author on Twitter.

An email has also been sent to the customer services address below, though a response from that will likely take some time.

Update 2:

GAME has provided us with a statement from Charlotte Knight, UK Retail MD at GAME, for customers affected by this issue, with the recommendation that affected customers contact specific Customer Services teams. All affected customers will be contacted in good time, so it's not compulsory to get in touch using the details below.

Yesterday we became aware of an issue with some isolated orders. This has impacted a number of customers who pre-ordered the Wii U exclusive, Super Mario Maker. Customers may see, in some cases, duplicated billing for their order, which appears as a pending transaction on their account. We are working closely with our banking partners to resolve this issue urgently.

If you find you are affected, our customer service team can be contacted on this dedicated hotline number 01256 784400 or email us at [email protected]

Thank you for your patience and we apologise for any inconvenience caused.

Update 1:

The @GameDigital Twitter account (not the customer services account, oddly) has now been advising customers than an email "to explain the resolution" to this issue should arrive this afternoon.

Original Article:

Just recently we reported on issues with GAME charging customers multiple times for their Super Mario Maker pre-orders, in some cases taking five payments totalling nearly £235. The retailer, which has had issues with pre-orders in the past, promised that extra payments would be refunded within 24 hours.

Unfortunately, it seems to be messing up early attempts at a fix. A number of customers - including this writer - have been charged another two times this morning; that's seven in total for some. As highlighted by our colleagues at Eurogamer, this is prompting some to have their accounts go past thresholds and even become overdrawn due to limits in funds. When you order a product for £45, you don't plan to have over £300 requested by the seller. Some have cancelled their orders to stop more charges, though now have to try and arrange alternative orders of the amiibo bundle. It should also be noted that no email communication has yet been sent to customers around this issue at the time of publication.

Comment has been sought from GAME, and we've also tweeted the @GameHelps account, as Twitter is amazingly the home of customer service for a number of companies. At the time of writing this Twitter account hasn't posted in over 18 hours, when it originally promised fixes.

We'll update this article once GAME responds and / or acts on the issue. Have you been affected by this?