Hi i have a question my nintendo switch eshop is set to australia but im currently from brasil i always used my BR international credit card to purchase games and up until now had no problems but recently ive been getting messages that the eshop that i need to change my credit card information this never happened before,can some one help me?
@renrenzo @NintendoByNature could be right. Also, back around February-April, Nintendo had to introduce new security measures to bolster Switch security with eshop purchases, because hacking had become a problem. You may just need to re-enter your credit info, either on the Switch, or in your Nintendo account on Nintendo's website. You may see the option to enable two step verification, too, which they suggest doing, but it's still your choice, I think.
If that doesn't solve your issue, and you have a way to contact Nintendo, I'd ask what you need to do to get it working.
@WoomyNNYes It wont let me reenter my card information the eshop says i need to enter a credit card thats the same country/region as my eshop but my card is international and always worked on the eshop it should work also theres no eshop on the country im so i can enter the information
@renrenzo Yeah, with the Nintendo revamping of security, I've seen a couple people complain that their credit card stopped working. I honestly don't know what the solution is, I've just heard people ended up contacting Nintendo. I'd contact Nintendo if you can. I see your in Brazil.... If you don't have a way to contact Nintendo for your region, I think Nintendo UK & US customer service have instant messenger when they are open. Or email. Or Nintendo Australia, like you mentioned.
@WoomyNNYes thx will have to try it,its really a shame as i have no other way of buying the games outside of the eshop,do you happen to know when there costumer service is online as on the site it says its currently unnavaible ?
i put my paypal account in with the same card an it worked fine guess i will just have to do my purchases triugh there anyway thx a lot for all the support an love,its always a joy to be part of the nintendo comunit
At the moment, US Nintendo support messenger isn't available, not sure why. You may have to email if customer support at the country of your choice, if messenger's aren't open. (I know they close messenger outside of work ours.)
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