Topic: Latest Switch Update Killed My Wi-Fi

I have multiple Switches and only one can no longer access Wi-Fi after the system update. I've done everything I can find online other than a factory reset. Hoping someone has a different solution.

Error Code: 2110-1100

Restarted
Restarted with hard restart
Reset router (this wouldn't be it, as the other Switches have zero problems)
Tried connecting to mobile hotspot

It is like it cannot see ANY networks. Like it is in airplane mode, but it isn't.

After additional testing, the wireless thinks it is in airplane mode. Error code 2203-0023 (which returns nothing in searches)

Yes, the official forums have been retired.

Thank you for the help. Really odd that this happened.

@buggysdad you can plug switch error codes into the search bar on Nintendo Support's page.

Here's the page for your code
https://en-americas-support.nintendo.com/app/answers/detail/a...

@WoomyNNYes Thanks for that.

I've done additional testing and realize my Switch is treating the wireless as if it is in airplane mode. Bluetooth works, but not wireless. When I go to add a friend and search locally, it gives me an error code that doesn't exist.

2203-0023

I'm clueless on how to fix this one.

@buggysdad Don't you love it?😁 The Nintendo support page doesn't have a result for the new error code. Fortunately, you are in the US, where Nintendo has a good support line that's fairly easy to get a real person on the phone. I've used it myself. They also have a convenient chat messenger, but I'm not clear if it's a real person or a bot. Once, I did talk to a real person via chat, by more recently, the canned dialog looked more like a bot. You can try plugging the code into the nintendo support chat messenger, which is easy. If that doesn't work, you can call nintendo, and ask one of their nice reps to tell you what your new error code means. I've called them myself regarding an error code, and they told me, and we resolved the issue.

The phone & chat messenger are only available during Seattle, WA workday hours. They've actually got nice people on the phone line, not outsourced baloney - true story. To streamline things, have the support page booted up on a computer when you call, in case they point you to a page of directions.
https://en-americas-support.nintendo.com/app/contact

I talked to online chat and over the phone. Both tried to walk me through what I had already done. Once they realized the issue was Wireless thinks it is in airplane mode, so when it searches for networks, it doesn't really search... they said to send in for repair.

I'm still trying to force a reset on the wireless before sending in. 2-3 weeks without the Switch AND probably losing all of my data sounds like a huge pain.

@buggysdad Ah, sorry to hear.

Yeah, Nintendo support is pretty thorough on covering most things. I've learned, if you can't resolve something with Nintendo support directions, it likely means there's a hardware failure somewhere, and repair is needed. This is the first I've heard of the wifi issue, but I won't pertend to know all. There are a smattering of people that had to replace the game card slot, or fan.

Well, if they are repairing the wifi part, I would think memory stuff will be left alone & game saves won't be lost? If they said game saves could be lost, that might be a blanket statement they give for liability reasons. As far as I've heard Nintendo does repair things with parts.

If you were motivated, and can do it, you could buy a lan adapter for the Switch and plug internet into the dock. I mention this in case you want to back up your game saves to Nintendo Switch Online cloud(paid subscription service). Note, some games are not compatible with the cloud save backup system. Here's the list of games not supported by NSO cloud save backup: https://en-americas-support.nintendo.com/app/answers/detail/a...

Nintendo LAN adapter for the Switch $30 (cough! a bit pricey for what it is)(can also be bought at other stores and store.nintendo.) https://www.amazon.com/Nintendo-Internet-Officially-Licensed-...

If you knew any, or all, of the above, you can disregard. Just trying to be thorough.

@WoomyNNYes Appreciate the thoroughness. Thanks for all your help.

After talking to multiple people, they are advising I send it in. After initializing the system in maintenance mode, it still didn't fix it. Oh well.

Will update if anything else comes of this.

@buggysdad Hey I found this thread after searching for the error 2203-0032. I have the same problem, I cannot detect any WiFi and cannot send friend requests with the search for local users button.

Here is a link to my reddit where I tried asking for help.

I have not solved the problem but maybe we can try to work together to fix this?

@RolyPaulie sadly, after talking to online chat and three different phone reps - including advanced support - the solution was to send it in. They were unfamiliar with the error and couldn’t fix it over the phone.

I did everything other than full factory reset (initialize and wipe all data).

I did initialize while keeping personal data. That was a mistake and will probably lead to my ACNH data being lost.

@buggysdad Thanks I might have to do the same, kinda sad as I only just go the Switch

I'm gonna try one more thing though, I'm gonna let the switch run out of battery as per the advice on this old thread

I'll leave it off for a day and see if that fixes it. If not I'll send it in to Nintendo.

@RolyPaulie That might actually do it. Take the for sleep mode when inactive, so that it drains faster.

For those that care, it looks like I won’t have the Switch back for another 3 weeks. Just talked to support and they said they are trying to figure out what is wrong. At this point, they should just send me a replacement and keep the broken one. They said 5 weeks is the normal turnaround... wow.

@buggysdad Ah, sorry to hear. I don't know if they are firing on all cylinders with social distancing. Pre-pandemic, I think 3 weeks used to be the longest. (I think repairs were closed for a bit at some point last summer/fall.)

At that point, if it's a 5 week turnaround, and it's still under warranty, I'm surprised they couldn't suggest transferring your data to a new one, and giving you that. In a tough customer situation, I'd ask for the customer service manager to ask if there's anything else that could be done to get you running sooner. It's a longshot, but if they have a manager that has room to do some things, and you're nice, it's maybe worth a shot. Or perhaps you went that route already.

Maybe an electronics part they need is delayed. It was in the news this winter that Nintendo of America was having a hard time getting 3DS parts for repairs - due to pandemic or some shortage.

Anyway, sorry to hear, @buggysdad. Thanks for the update.

@buggysdad yeah I couldn't fix mine so I just sent mine in to Nintendo Support on the 23rd, haven't heard anything from them yet. Do you know how long it usually takes for them to respond?

I ended up caving in and bought myself a new switch lite, I was really craving Monster Hunter lol

@RolyPaulie Sounds like 5 weeks is typical turnaround.

@RolyPaulie Keep in mind buggysdad's turnaround time is for north america. It may be similar where you are, but you may want to check with your region's Nintendo support to be sure. Since the pandemic, Nintendo UK and Nintendo of America have shut support down repairs, or reduced capacity, at differing times.

Hey guys, just got my switch back from Nintendo Australia.

Here's the Service Information.
Fault Detected: Defective Circuit Board
Work Performed: Replaced Unit / Parts
Date Received: 26/04/21
Date Completed: 6/05/21

So looks like they just replaced the middle part of the switch (not the joycons) thankfully they still had a copy of the MH Rise limited edition, took around 2 weeks for Australia and didn't have to pay anything besides shipping it to them.

Hopefully you get your switch soon buggys!

@RolyPaulie So Nintendo Australia replaced the Monter Hunter edition tablet. That's interesting. And, two week turnaround, thats good news. That's the kind of turnaround time I've heard mentioned pre-pandemic. That's a good sign, too. Thanks for sharing!.

My Switch is still MIA. Crazy. Zero communication and calling provides no new info other than “they are working on it”.