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Topic: Buttons + Touchscreen don't work anymore

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LuxTarry

Hi there,

I'm new here and hope you can help me...

My son just got a new 3ds as a Christmas gift. Last night, he had a little accident in the house and his 3ds landet out of his hands (open) on the floor (closed)...
It didn't flew far - about 20cm from 1m height, but might have hit the door in its flight (I wasn't there when it happened). Now you can turn it on and off with the on/off button and displays and sound work normally as well, but as well the touchscreen as ALL of the buttons (incl. the L/R buttons) don't react anymore...

Anyone an idea what could be the problem? Could it be something 'small' that we can fix ourselves, is it something 'small' that's worth it having Nintendo get it repaired, or is it total damage and pricely not worth having it repaired (which in his case will mean: no 3ds anymore, at least till next christmas/his birthday... )

Kind regards, Lux

LuxTarry

Bunkerneath

If it is a brand new "new 3DS" Nintendo normally give you a years warranty, go on the official site and there is a pretty easy repair form under help.
If you are from the UK:
https://www.nintendoservicecentre.co.uk/
If not, on the UK site if you click on "Support" then scroll down to "Book a repair", so whatever your equivalent is...

I AM ERROR

Switch Friend Code: SW-5538-4050-1819 | 3DS Friend Code: 1633-4650-1215 | My Nintendo: Bunkerneath | Nintendo Network ID: Bunkerneat | Twitter:

DrkBndr

Bunkerneath wrote:

If it is a brand new "new 3DS" Nintendo normally give you a years warranty, go on the official site and there is a pretty easy repair form under help.
If you are from the UK:
https://www.nintendoservicecentre.co.uk/
If not, on the UK site if you click on "Support" then scroll down to "Book a repair", so whatever your equivalent is...

Warranty only covers defective parts though. Accidental damage isn't under warranty, so Nintendo will charge for the repairs. That can be around 80 dollars I've heard.

DrkBndr

Bunkerneath

@DrkBndr They just say it was like that when they got it

I AM ERROR

Switch Friend Code: SW-5538-4050-1819 | 3DS Friend Code: 1633-4650-1215 | My Nintendo: Bunkerneath | Nintendo Network ID: Bunkerneat | Twitter:

NintendoPete

I would also say that you should send it in for repair and just say that your son said it started not to work anymore. I think that Nintendo will repair it without any doubt.

NintendoPete

NintendoPete

I just googled a bit - maybe something is stuck between the plastic shell and the touchscreen so that the touchscreen is permanently pressed / used . Try to clean the screen.

You could also try to hard reset the system by holding the power button for a couple seconds or remove the battery and wait for 2-3 seconds and turn the system on again.

NintendoPete

Late

I had a similar problem once. In my case, I had a dust particle pressing against the touch screen so it wouldn't register any other input. Try entering the touch screen calibration screen. Turn the console on while holding L, R and X. If you can enter the calibration, it should already tell you that the buttons are still working. At least those three. Then you can try pressing different parts of the screen to see if it registers any input. Try pressing the plastic around the touch screen as well. I was able to identify the problem to be in lower-left corner by doing that. Then you just need to find out how you can remove the thing that's pressing the screen. I hope this helps, otherwise it might be better to send it for repair.

Late

Switch Friend Code: SW-8287-7444-2602 | Nintendo Network ID: LateXD

LuxTarry

Thanks for all the answers!

My son said that the little Grey button (mouse pad?) didn't work from the start, but that he hadn't mentioned it because he enjoyed playing on it that much, he was afraid he wouldn't be able to play again for a longer time (he has been waiting 2 years to get the thing, so I can understand that).

So, I think I'll spend the next few days trying to dig up the bill (bought it longer before Christmas and know I've kept the bill save, just can't remember exactly where 🤣) and than bring it back to the store where we've bought it and see if they can send it in for repair/replacement. Knowing the one button never functioned (his brother got his new 3ds for 2 years and there it works fine, always has), we suspect there had already been a partially loose contact and it just got completely loose hitting the floor.
My son isn't that large (1.28m), so it has fallen from less than 1m height and landed on a carpet. My son says it didn't hit anything else, just landed like a tent on the floor (open and upside down).

We'll just try on guarantee and otherwise hope the repair won't cost that much.

Kind Regards, Lux

LuxTarry

LuxTarry

@ Nintendo Pete & Late

It's not just the touchscreen not working anymore, NONE of the buttons work neither, so nor the ABXY buttons, nor the + button, nor the little joystick like thing (c-stick I think it is called?), nor the left/right buttons on the back, nor the home button. Only button that still does work, is the on/off button...

LuxTarry

LuxTarry

@ subpopz
We're from Austria and bought it in a 'normal' shop (so no small family shop, but no big chain chain neither). Think our chances of getting it repaired/replaced on guarantee won't be that bad if we play it over the shop (off course, not mentioning the fall, though now I really think the fall only did speed up the not-working-anymore) - at least, if I find back the receipt...

LuxTarry

LuxTarry

Update: took it to the store where we had bought it. Fortunately I had forgotten to remove the price tag, so it was easy to prove I had bought it in their store. Luckily (for us) they didn't sell any other new 3ds (it was the happy home designer version) for the last 2 months and remembering having it bought on a Friday, the lady of the store could track down the exact date of purchase. She said she will order a copy of the receipt and once she'll have the copy, she'll send in the new 3ds for repair under warranty.

So, even though my son will have to wait a little more, it's end good, all good. 🙂

LuxTarry

NESBadger

I know this is an old post but just in case anyone needed to know how to repair this issue I thought I'd make a short comment. Anyway my son's NEW 2DS XL wouldn't respond to any button presses, analog stick, movement, touch screen or even D pad inputs. After reading it could be the screen having debris under that thin overlap over the touch screen I figured I'd give it a try. I used a toothbrush and it didn't help at all. I needed something super thin and rigid so I cut a small piece off of the security plastic (on anything you purchase nowadays) and slid it under the edges making sure not to go too deep. I run it along one side and it didn't work. I run it along the top and then all of a sudden it sprang to life. All the buttons worked as well as the analog and touch screen instantly!! Thanks for the heads up NintendoPete!

Even though this is an aging system there are still people who use it so I hope this helps someone out

NESBadger

solemneyed

@NESBadger I made an account just to say thank you - my son's 3ds xl developed this issue after he had about 400 hours of Monster Hunter 4 progress on it, and the fix you describe worked perfectly! I cut a piece of thin plastic out of a funko pop box, slid it along the bottom edge of the lower screen, et voila!
Many thanks!

solemneyed

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