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Topic: Bad Nintendo Repairs

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McGruber

So I dropped my N3DS right after buying Fire Emblem Conquest...that's already a nightmare in itself. When I picked my 3DS up, the operating system was completely f***ed, and my microSD could not be read. So, I called Nintendo and set up a repair that would cost me $85. I mentioned to the rep that my screen at the top also has a lot of nics in it due to the rubbing from the bottom screens frame (same issue 3DS has had since the OG!!!). She told me not to worry, "our technicians are do a very thorough analysis of the entire system". Great. So I sent my baby in to Nintendo, and even paid $20 for expedited shipping to get it back. The rep asked me if I wanted another black system, just incase they have to replace my system, and I said "well not if you have the Zelda edition lying around!", to which she said "I will note that for you"....

So today I received my N3DS back, and a part of me was hoping they made my year and sent me the Zelda edition.... My system looks, and runs exactly the same. My receipt tells me they replaced the motherboard, and that's it. Well the new motherboard didn't fix the problems I had at all. My screen still has scratches in it as well. It had me wondering, did they even turn on my 3DS? Right from startup, you can tell the system has a serious flaw in that it's black for a good 10 seconds before the stuttering home screen comes up...

So what happened to "our technicians are do a very thorough analysis of the entire system" ? They couldn't have possibly in my case because they clearly didn't turn my system on, or just didn't care. I basically got the same exact system back from Nintendo. When I called to complain/send it back, the new rep told me that maybe the screen wasn't address because "there were no notes on this repair at all"...welp!

Does anyone else have any bad experiences with Nintendo's repair service? I'm sure most experiences are positive, but I'm curious about the ones that aren't. In fact the last time I needed a repair, I got a whole new system in return. This is a complete 180 from that time. Maybe Nintendo is just ready to move on to NX? Either way, now I have to wait 2 more weeks to marry my two gay characters, and kick a whole lot of Hoshido ass.

McGruber

Nintendo Network ID: McGruber

LzWinky

If the system itself is not running properly, you should be able to send it back in under warranty. Most repairs usually come with one. I dunno about the screen though. I just ignore my scratches

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Freeon-Leon

They repaired what was wrong. What else did you expect?

Also, all systems take a while to load the Home menu. I don't know exactly how long, but it's slower when you've downloaded a lot of games.

Edited on by Freeon-Leon

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mystman12

One time I made the stupid mistake of putting my 3DS in my pocket after rolling around the sand dunes in Kitty Hawk... I probably let out a big scream when I pulled it out later. Sand in the hinge, in the buttons, in the volume slider... and in the circle stick.

Thankfully, it hadn't been a year since my last repair, and the screens had been scratched from the bottom again, so I sent it into Nintendo to replace my screen (their falt, so it was covered, and what I used as a way to get it repaired) repaired, but also added I got sand in it and needed it cleaned out.

A few weeks later, I receive my system. Screen looks nice! Move circle stick and-

CRKCKKRCKKACKK

Still filled up with sand.

Basically, I just ended up cracking the unit open, blowing it out with compressed air, and using a qtip with alcohol to clean out the circle pad.

I mean, maybe they didn't clean it out because that issues wasn't under warranty? I dunno, but it obviously wouldn't have been hard to do considering I was able to do it.

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McGruber

Freeon-Leon wrote:

They repaired what was wrong. What else did you expect?

Also, all systems take a while to load the Home menu. I don't know exactly how long, but it's slower when you've downloaded a lot of games.

They did not repair what was wrong, so I guess you didn't read everything. lol That's why I made the thread. They fixed nothing.

McGruber

Nintendo Network ID: McGruber

DarthNocturnal

Strange... usually they give you someone else's broken system.

My first Wii (gotten January 2007) had graphical artifacting a few years in (I heard standby mode was to blame), so I sent it in, paid the fee, etc. Got a refurbished one in return. I was a bit surprised (I was expecting an actual repair, or a new system), but I figured if it worked, then oh well.

Well, it had my data, and worked... but over time, it seemed to get more and more touchy. Channels / games took longer to boot, or worse, never booted past the black screen after hitting start. Forced restarts became common.

Thankfully, it lasted long enough for me to transfer everything to the Wii U. But I don't trust it enough to use it for much of anything. Which sucks, as I have a nice Gamecube game collection, but my Gamecube's laser is out of focus (otherwise, it works). I can play Wii games on Wii U, but I'm out of luck for my Gamecube games.

Oh, and some genius decided to remove Gamecube functionality from later Wiis. Other OS On PS3 I get. But backwards compatability? Lame.

Needless to say, I'd appreciate GCN VC on NX. Shame Nintendo will likely needlessly stretch out releases after the first batch. Bah.

"Sometimes, I just don't understand human behavior" - C-3P0

Freeon-Leon

McGruber wrote:

Freeon-Leon wrote:

They repaired what was wrong. What else did you expect?

Also, all systems take a while to load the Home menu. I don't know exactly how long, but it's slower when you've downloaded a lot of games.

They did not repair what was wrong, so I guess you didn't read everything. lol That's why I made the thread. They fixed nothing.

Nope, I read the whole thing. You said the OS was pretty messed up when your 3DS fall and after they send it back it just had the problem of waiting 10 s before booting up well. About the screen scratches... Does that count in the warranty? I wouldn't expect them to put newer screens or change the whole system by something that you could've caused.

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McGruber

@Freeon-Leon: The OS doesnt just take 10 seconds to load (black screen), but when it does, it pauses and stutters and none of my games are there because my system can't read SD cards since the drop. None of that was fixed. I don't even care about the screen, but the rep told me they would repair that as well.

McGruber

Nintendo Network ID: McGruber

Freeon-Leon

@McGruber: "sttutering". I didn't know what that means. Ok, you should have the chance to send it back again as TingLz said. Nintendo customer service has always worked for me, so it might just be a special case of carelessness. You should have no problem getting it repaired.

Sorry about that and good luck!

Edited on by Freeon-Leon

Check out my super awesome Super Mario Maker levels.

3DS Friend Code: 4596-9585-5314 | Nintendo Network ID: JahirBGoode

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