Update: It appears Amazon UK have now processed £5 refunds for those affected by this and all is well again. Phew.
Original Article: Super Mario 3D All-Stars is finally out and about in the wild, but no matter how enjoyable this compilation of classics may be, some poor fans have been left feeling a little deflated.
Retail behemoth Amazon opened pre-orders for the title well in advance of its launch, with its UK site listing the game for its standard RRP of £49.99, matching the Nintendo Official UK Store. Today, on launch day, the game was reduced to £44.99, meaning that those who were arguably most loyal to the store have been forced to pay extra to receive their game on day one.
Of course, you could argue that it's well within Amazon's rights to do that – and that's true – but the issue here is that the company has essentially found a loophole around its own 'Pre-Order Price Guarantee'. The guarantee states that should a pre-ordered product be lowered in price before release, the buyer will pay the lowest price of the two; by waiting until launch day itself, Amazon has worked around this promise to keep those extra pennies before hoovering up new sales as one of the cheapest options on release day.
A number of Nintendo Life readers have been in touch to express their upset at what is being seen as a shady way of dealing with its customers. One reader explains that because of the timing behind the price change, Amazon has refused to offer them a partial £5 refund; another says that after being in contact with the retailer, they were told to return their original order and place a new one if they wish to receive the game at the lower price.
Interestingly, Amazon UK now appears to have sold out of its initial batch altogether, pushing the price back up to the original £49.99 and explaining that any orders won't be delivered for one-to-four weeks. Was the price change put in place simply to clear remaining stock after pre-orders were fulfilled?
If you're after a physical copy of your own, we've been gathering up a number of options for you here. We've also published a launch day poll asking readers whether or not they're planning on buying the game. Feel free to head on over and cast your votes.
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Comments 76
They were price matching Curry's who sold for £39.99 (with a code). When Curry's ended the deal, so did Amazon
Crying over a fiver, dang.
If nobody else was offering the game for that lower price prior to launch that they needed to match then I don't see what they've done wrong. If you don't want to pay £49.99 for it then don't order it for £49.99.
@HIGHscores85 If a million preorders were made, thats a little more than a fiver.
@HIGHscores85 Oh? No big deal? Would you like to give me one then?
some people will always moan! Whilst it is not a cool move by Amazon it is not a big deal to me. I was willing to pay that price and got my game, prices are always subject to change.
@Kalmaro yeah, I’ll take a fiver. It’s not like he’ll be crying over it, dang
First you complain about galaxy 2 not being in the collection. Then you complain about it being a limited release. Then you complain about the version of Mario 64 used-yet you still buy it. And now you complain about paying five more dollars.
It never ends with these fans.
There were plenty of places selling it for £45 before launch, so there's no-one to blame but themselves.
On the other hand, my copy still hasn't arrived from Simply Games, and the last time I ordered a Switch game, it got lost in the post, so I'm a little on edge today. 😂
My copy was £47.50 from Amazon. Got in early as kept checking the site. Went up to £49.99 very quickly after they first went live.
@HIGHscores85 It's not the small amount of money, it's the scummy practice that'll bleed over into other areas.
They lost my copy. "Parcel handed to resident" my arse and now no guarantee I'll ever get a copy.
They did this a couple of weeks ago with Minecraft Dungeons, £25 down to £20 almost straight away
Glad I cancelled my order with them now and got it from Smyths
Down with this sort of thing!
And this is why I use the eShop.
I was impressed at least that my copy arrived in the morning when usually it’s around 7pm so not great if you’ve taken the day off.
They did email to say I’d been upgraded to delivery today, which was weird as I’m sure it said that when I preordered (usually they say next day when I cheap out on postage).
Disappointing but I’m not crying over it as I had a voucher Anyway
Amazon is shady
Pre-ordering isn’t a great idea
Limited availability of games leads to anti-customer moves
Water is wet
The Pope is Catholic
I could go on.
Still £49 on Amazon U.K, I pre-ordered at that price so if I thought it was too expensive I would have not bought it in the first place.
@BenAV,
Good point, if people did not want to pay £49, they shouldn't have ordered in the first place, what if the game comes down in price over time?, will people still complain.
I got up at Noon and slowly strolled to Tesco, picked up the game off the shelf for £45. Happy days
@jimtendog And that's what they did with me ... last night. It's going to be about two weeks. Not a big deal to me, since I ordered a second copy from Best Buy. The sales for this game were insane, so it's understandable if they didn't have the stock to back it up.
Curry's PC World dropped the price to £44.99 and with a code you could briefly pick the game up for £39.99. Amazon price matched the £44.99 (they wouldn't price match the discount code). PC World put the price back up, by which time everyone was out of stock anyway. There's no conspiracy.
@jump Careful now!
I ordered my copy from Argos. They have sent me a time limit voucher of £5 so I used it for this game. I paid £44.99, touché!!
Amazon UK also put Spongebob Battle for Bikini Bottom on sale soon after release. We never got that sale here in the US.
Wait till they find out they paid 45 quid for a game with a rom dump of M64 without so much as a widescreen mode or fixed camera, let alone remastered visuals. Sorry I’m still salty about how poorly Nintendo has handled this.
To be honest, as I live in Guernsey, Amazon takes off VAT so it only cost me £42 but I do have to wait until Monday for it to be delivered. Also we are more or less COVID free, therefore going to pub or music festival is not an issue here.
Amazon UK (automatically?) link their prices to other well known retailers here in the UK. If Argos or Currys (for example) lower the price of something on their website, the Amazon UK price will instantaneously drop to the same price. That's certainly true of many games, toys and other products.
I'm guessing they have some sort of algorithm that sets certain thresholds, but there have been some pretty crazy prices because of that system in the past. My son wanted a particular Playmobil set for Christmas, somewhere like Smyths dropped their last few from £60 down to £15, Amazon UK immediately matched it.
Meanwhile, in the US, Amazon is sold out and third party sellers have it listed at $71 (£55)
Lol amazon preorders always go sideways. Good rule of thumb is to not make an Amazon preorder.
Yep I'm one. I pre ordered on 3rd of September and was charged £50 on my card couple of days ago. Everyday since I pre ordered I've gone to check to see if they changed the price and they didn't til....well......today. So I was suprised and pissed off when I checked this morning and saw it was down by £5. So I called Amazon and because the game was (is) still out for delivery they couldn't give me a partial refund and could only give me £5 credit.
Tell ya this will be the first and last time I use amazon for pre orders. I used to always hear of amazon being great for pre orders but clearly they ain't.
@BenAV Sorry but I disagree (not my case) I would pay 49.99, i can afford it, but if the next day is down 5$ then of course I feel ripped off. This is why if I pre order I do it in my local retailer, they always have 15% discount for pre orders
I would do that, return the game and buy it cheaper. Amazon gets less and also has to bear the return cost
It may be more convenient to order on Amazon but shop around and you'll more than likely get a far better deal.
@Pres_Shinra which would be fine, but they've sold out for 1-4 weeks now.
Amazon (US) used to give me a partial refund automatically whenever I pre-ordered if the price dropped within 30 days after launch. I got refunded quite a bit that way.
I don't know if it still works that way as I no longer pre-order from Amazon.
Here's some shady pre-order BS from Amazon, try pre ordering a game 2 months in advance and getting an email from Amazon on release day saying it's gonna be a MONTH late because they took more orders than they could fill.
Don't cry over a 5 buck price matching discount.
I stopped using amazon a loooong time ago. They are a last resort for me
The websites I checked also had it up for 50quid so I went with Amazon. Other than this 3D all stars order I've learned to look elsewhere. The game collection is consistently 5quid cheaper. Untitled goose game, sayonara wild hearts, cadance of hyrule, pikmin etc.
It’s only 45 in Tesco if you Still want it
Yeah surprised and disappointed to see that while browsing Amazon this morning at tea break... had a chat with them about it, and they’re not refunding the difference.
Dam its just five bucks calm down.
It's strange how many people in the comments section here are defending Amazon's clearly slightly dodgy behaviour... They aren't our mates. I pre-ordered, complained to them before it was delivered when I saw the price-drop and got a £5 account credit. I promptly cancelled and re-ordered to get it for 39.99 - I can wait till Monday to play it for the saving of a tenner. I'd have been happy for them to just refund me the difference and I'd keep the order, but them sticking to their weird system and not just being reasonable has meant they're down £10 instead.
Early adopters always pay more.
Price gouging has already started here in Spain. I bought mine preordered from Amazon Spain for €54.99 and now I only see them available for €70 to €80, that took less time then expected.
@Balladeer i agree with you on everything apart from water is wet. Its not 😉
Got mine from GAME. 50 quid with a fiver back in points 🤷♂️
I had a nosey at whats going on on eBay and there are auctions going on for up £65 for a few hours to go...people...just go to Argos, Tesco or Sainsburys! Plenty of copies, and I've not even seen whats its like in game shops. People are frigging stupid.
If you're happy to pay full price just use the official store. Or if not I got mine for 42.85 from shopto. There are many better shops than Amazon these days.
@HIGHscores85 The comment has been Reported, little troll. You have nine friends, from the likes on your comment, or maybe those are your other troll accounts?
... there's no-one to blame but themselves...
On the other hand, my copy still hasn't arrived from Simply Games...
@Crimson_Ridley Thanks for the comedy. Better than all the other trolling so far.
@COVIDberry I'm not trolling, I'm just annoyed my copy never showed up. 😂
It's strange how many people in the comments section here are defending Amazon's clearly slightly dodgy behaviour...
@Cwiiis Not strange. Quite a few blogs/sites have people who are deliberately made to insert "controversial" comments, but on NL I think people are doing so of their own volition. Usually there is some (malicious) attempt to sound sincerely passive-aggressive and half-witted, like:
"My Joy-Con don't drift. You must abuse your stuff!" or
"Switch has no third-party games!"
but the best they can do today is, "It's only five bucks!" (on a UK-based site, moreover). Nintendo needs to insert merchants into their games that overcharge by five rupees/GP &c.
I stopped buying from Amazon a long time ago. They are a last resort only if I can't find what I'm looking for anywhere else. There's a lot of really good sites you can buy from that are actually cheaper. Base, TheGameCollection, SimplyGames, 365Games, ShopTo, MonsterShop, etc. The list goes on. No need for Prime, no need to worry about the £20 minimum spend. All good customer support too. And get the games on launch day (some retailers even do a day early if you're lucky!)
This item was covered by the Amazon pre order price guarantee: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=G4BRP7LCB9DSDNCR&linkId=99952498
Which states:
Where a physical item has a stated release date, if your order enters the dispatch process before that date and the price of the item drops below the price you were charged between the date of dispatch and the end of the day of the release date, we'll automatically refund to your payment card the difference between the price you were charged and the lower price.
So they should honour it, otherwise they are misselling the guarantee along with the product.
Now this was sneaky... Hopefully (and trust me, likely) they will offer consolations for those buyers.
@riChchestM so dramatic....put in a complaint. Get your money back... go somewhere else... its not hard
Dear amazon customers.. did you get a cheaper rate... yes.... did your product still arrive.. yes. Are you still going to complain.... oh hell yes
Amazon said no originally but overnight I got an automated email for £5. Crisis over!
@Hurricane99 me too. Literally just had an email saying they're refunding me £5.
I got mine in a shop in Hk yesterday for 358hkd which is about 36 pounds. I snapped it up be cause I know in a few weeks, when it is hard to find or restock, it'll go up to about 600hkd. Glad I didn't buy digital.
Amazon UK refunded me the money automatically and delivered on release day so I'm happy with the service didn't even ask or expect the refund so bonus.
Five pound refund was processed overnight as per the pre-order price guarantee - can this “story” be deleted?
I’ve also just woken up to my refund.
Fight the power?
Yup had my refund as well this morning.
Yay refund for me,nice bonus, was quite happy to pay full price ,but thanks Amazon,I guess my 4 pack is on you tonight cheers !
Same here. 5quid refunded. I didnt complain or anything. Woo
@ralphdibny thank you for that, Amazon originally told me there was nothing to cover what happened, I’ve used your information and now got a refund for the difference. Thank again, much appreciated.
@Robrain it is a story, Amazon originally said there would be no refund, despite their own policy covering what happened here. I was told yesterday by their customer service that they were sorry, but there would be no refund. A helpful comment on here from @ralphdibny has now resulted in them acknowledging the policy DOES, explicitly, cover what transpired.
out of the blue I got £5 refunded, I didn't complain or contacted them , so chill out guys give this things a couple days before reporting them. this has happend before to me with some preorders, always the same thing, a couple days after release I get a refund, but the thing is that wiht this big releases everybody is watching and judging very fast and making up conspiracy theories.
amazon in the us here screwed me over. im a prime member i preorder on the 3rd but then i was offered credit and i canceled....about 3 times to get the price $37. then it sold out completely and i got a not yet shipped placement inching closer to release date on amazon. panicing i paid full price at best buy.
then amazon got a ship date for the 22nd. heck no I need those pins!!!! so i paid the extra $27 to get it on release day. canceled amazon because they lied that i would get t on release date. magically its back in stock on amazon and went i went to dummy reorder the shipment changed to the 21st.
sorry amazon you dropped the ball on this. Best Buy curb side pick up no problems.
@AmplifyMJ no problem! Mine came through this morning too!
I received notice from Amazon (US) on Saturday at 4:02 AM that I would receive the refund of $10.83. If they had done nothing at all, I probably would not have complained, since I didn't know there was a discount.
I would gladly pay $5 extra dollars to just have my game that I pre-ordered from Amazon..... I still don't have my copy!
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