Last week, a class action lawsuit was officially filed against Nintendo of America for its Switch Joy-Con "drifting" issues. Nintendo at the time did not respond to this.
Now, though, the company has provided a statement to The Verge about this ongoing problem. It explains how Nintendo is aware of recent reports and encourages any consumers in need of assistance to contact its support webpage.
At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help.
And if you missed it, here's a summary of the lawsuit:
CSK&D has filed a class action lawsuit against Nintendo of America, Inc. (“Nintendo”) for claims relating to alleged defects in the Joy-Con controllers that are part of Nintendo Switch gaming consoles. The complaint, filed in the United States District Court for the Western District of Washington, alleges that the joysticks on Joy-Con controllers are defective, leading users to experience drift issues. Specifically, the complaint alleges that the joystick on the Joy-Con controllers will automatically register movement when the joystick is not being controlled by the user and interfere with gameplay. The complaint, filed on behalf of purchasers of Switches and Joy-Con controllers, brings claims under various consumer protection statutes as well as various warranty and common law claims.
What are your thoughts about Nintendo's response to the recent complaints about Joy-Con drifting? Leave a comment below.