In one of the weirder stories to appear over the weekend, some customers who pre-ordered their copy of Super Smash Bros. Ultimate from Amazon Mexico appear to have received random DVDs instead.
The game had been available to pre-order on the site leading up to launch, with many getting their orders in early to secure a copy of the game for release day. A quick look at the user reviews on the game's page shows that many didn't receive the game on time, leading to much upset and disappointment, but that was really only the tip of the iceberg.
Several user reviews go on to show photographs of the products that actually arrived, including copies of The Handmaid's Tale Season 2 and Mi Pobre Angelito Volume 2 on DVD; the new owner of the latter called the service a "fraud" in their write-up. Reddit user BrianRoke also shared an image of their new purchase, revealing the contents of the package to be a copy of En El Tornado. In a later update, the user revealed that they were eventually sent a copy of the game and were allowed to keep the DVD.
The reasons behind the apparent mix up are currently unknown, but the game is currently sitting at the number one spot of best-selling games on the site despite the problems. Many customers did receive the game as planned, resulting in a very mixed review section on the site.
Here's hoping that these customers get what they originally hoped for soon. We'll never get annoyed at a slight delivery delay ever again.
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[source zocalo.com.mx, via reddit.com]
Comments 46
hmm... wonder if this was at all related to the massive amount of leaks we had right before the release 😐
They didn't even have the decency to humour them with a Blu-ray. Damn cheapskates.
Nice one amazon nice one.
What a disaster! Would come as a massive blow for those expecting Smash =0p
I’m not supposed to laugh because they have to go through the annoying process of sending the product back to the seller or get a full refund but......😭😄😂🤣
I have plenty of horror stories from ordering used games (on disk) in the past from Amazon. It’s always a 50/50 tossup of getting what you asked for.
@Paulywally Is that Mexico Amazon? Never had an issue with US Amazon. Usually in this case anyway, they wouldn't have to return the DVD.
that's what you get for ordering from amazon
At least they got something unlike the two times recently I and a coworker of mine received an empty package from Amazon.
If this would’ve happened to me I would have cried 😂
@Susurrus US Amazon. Sellers posting the game as “good” or “like new” as the description and the game shows up at your door with tons of finger smidges and scratches lol. Or they ship you the game that you asked for, but for the wrong console.
Lol, man I'd be so mad if that happened, especially with a game as highly anticipated as Smash Bros.
I’ve never understood why people give low ratings in Amazon listings for delivery or customer service issues when that is meant to be a review of the product’s quality (okay i do know why they do it, because they have to vent).
Holy heck. I'm lucky that so far I've received what I've expected of Amazon Mexico.
This feels like payback for the leaks. Although, for the people who did nothing wrong, this really does suck for them.
The Amazon Mexico department needs to be deported far south of the Argentin border at the horn to live the rest of their lives. Screwing over those whom had nothing to do with leaks shows lack of humanity.
@Royalblues well, some of us still value having a cartridge and a box to put on a shelf. Also, having to swap cartridges is balanced by not having to buy and swap multiple SD cards.
If you prefer digital, more power to you; just don’t act like it’d be better for everyone 😉
As they say, to each their own 😄
I bought this title digital, since it is so popular I always wanted to have it available on my Switch. I did order many other games on Amazon and lately it has been a toss up. They claim you get release day delivery or two-day shipping with Prime, but they use incompetent carriers (USPS and independent contractors) that don't even know how to use the system or in some cases know how to swap out products for themselves, but that has never happened to me. Multiple times I would get false delivery notices and then the actual delivery would be delayed by a few days. Amazon used to refund the product if for any reason it didn't arrive on release day if you pre-ordered it, now there is no guarantee you will even get it. It's only an annoyance, but one I don't have to put up with.
My Prime account ends in a few days and I am not renewing. Amazon has moved to market maturation and is in steady decline in terms of service and benefits. Cost cutting means quality cutting.
Yikes, that’s pretty messed up.
Bummer. I've had few issues when ordering online, and none of them went to this level. Hopefully Amazon Mexico gets this resolved.
@FX102A: I agree. I often dismiss reviews like that as they don't reflect on the product itself. I've unfortunately seen more than my fair share of those.
Amazon Mexico took more pre orders than they could handle. I still haven't received my game and I'm a prime member. I usually don't have issues with them and they have good customer service. But they really should have stopped taking pre orders. At least three other friends don't have get their game yet.
Also retail price in Mexico is much higher than USA. It goes way beyond a fair conversion rate. Amazon is one of the few places that sells the games at a fair price. You get your game at the equivalent of 60 american dlls instead of 75 dlls (normal price in more stores)
@Silly_G ikr!
Oh no. You won't jinx it for me!
My copy comes today and IT WILL BE SMASH
@Royalblues Seriously! Just go digital. Invest in a decently priced SD card and you’re good to go. You don’t ever need to swap out memory cards. Most of the people that want to “show off” their collection or “want to see it on a shelf” don’t even have real human friends to show it off to. Digital is the future. Usually the ones that want physical games are the old school gamers that don’t embrace evolving and changing times of the industry and format- that my friends, is how you become your grandparents....
@Tendogamerxxx digital Nintendo games tend to be considerably more expensive here in Mexico, compared to just buying them off Amazon.
I can confirm the copies were sent kind of late, they even sent an email saying that the copies would arrive on launch day even if they were sent that same day (which seems it wasn't entirely true). They usually send new releases 2 days before launch, but at least in my case, they sent my package a day before and it arrived during Friday afternoon. Gladly, my copy arrived alongside my Smash and Splatoon amiibo, but they left another package that wasn't mine too (I wasn't home so I couldn't check it before). It seems they ran through a mess with this launch. I can't tell for sure if it was because of the leaks (Nintendo could have delivered the copies late to prevent further leaks) or just that they weren't prepared for a launch this big.
@Tendogamerxxx As some people have already pointed out, digital games are terribly overpriced in the Mexican eshop, usually 20 dollars more than in Amazon. Unless it is an eshop exclusive or you want it available at any time, there's no reason to get them digital over here.
@Royalblues I will agree on what some people are saying that maybe in their country games are more expensive. I lived in Mexico for 6 months but I was never able to check out their e-shop. I always assumed it was the same as ours. For anyone else tho, if you feel like a you have to own the whole product including the box, you need to stop kidding yourself. You aren’t getting the entire game, nowadays DLC/Updates (paid or free) is just around the corner and that physical copy you have there is only some of the game- the rest is sitting in your digital library. Many times a broken and unplayable game becomes playable again thanks to digital downloads and game updates.
In regards to BC. Why bother preserving games or adding BC when people will eat up all the lazy ports and re-re-re-re-re-leases every time. Milk the cow until they stop buyin’ it, nothing wrong there.
@Delibheel So, tell us, how would you rate Mamma Mia now that you own it?
@NEStalgia don't be silly, I owned Mamma Mia long before this happened.
Now if they sent me the sequel for free along with my smash bros copy, that'd be an interesting way to get it.
@Delibheel Taste. You lack it.
Maybe you'll get lucky and get the Warcraft movie....
@NEStalgia I have the Abba Gold album on my iPad
Anyway, these movies they're getting are way below the level you imply.
These are literally 1-dollar bargain bin trash. I've seen them on stores before.
@Paulywally Wow, that's amazing. Some of the third party vendors on there are a bit shady, all I can say is check the seller rating or look for anything shipped Prime.
@Delibheel Talk about taking a chance....
That's really screwed up. At least with Amazon, they'll take the time to address your complaints and issues directly. I hope those poor folks get refunded and the jerkwad(s) responsible get busted for fraud and blacklisted.
@FX102A Because it lets other consumers know to be leery of bad sellers.
@Tendogamerxxx Its like you can't get it through your skull that not everyone wants digital.
Could that be where those early release copies that got leaked went?
@Tendogamerxxx Well I am someone who prefers to have physical copies of games rather then digital copies on my consoles. There are pros and cons for both physical and digital but if I can get a physical copy of a game then I will get a physical. This is someone who primarily games on a PC where everything is digital.
@Mijzelffan That's what they get for leaking the game early
Reading some notes about this, I had good luck, I am not prime memberin Amazon Mexico and received the game that same day (December 7; but, some late, almost in the night).
One time, I tried to order a copy of Spartan: Total Warrior for Gamecube from Newegg. Instead, I received a pair of really old headphones.
Customer Support told me to keep the item and order the game again through their site, so I did............and I got the same pair of old headphones.
They let me keep the second pair as well and finally fixed the issue by just placing the order themselves.
@Tendogamerxxx lol at your tryhard trolling, it was genuinely hilarious 😆
@Delibheel perhaps they picked up some 1$ bargain bin trash at the store and then reported that their games didn’t come in.. easy scam.
I did not read any of the reviews on Amazon myself (have never even used that website). However, some of the people who got a DVD and still got their game as planned were probably thinking “well, at least Amazon were nice enough to send a DVD to help me pass the time until the game arrived”. (Presuming of course that they actually liked the DVD they were sent). 😄
@th3r3ds0x there’s rumors going around saying that’s exactly what happened.
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