Hello, I purchased a Nintendo Switch and had left joy con disconnections. It's not so bad thats its unplayable, but it's pretty bad. I heard you can submit a request for Nintendo to repair the joy con with the foam fix. Could anyone tell me the best way to fix these disconnections. Whether it be sending it to Nintendo for repair or refunding the joy con and buying a new fixed one. And if sending it to Nintendo was the best choice, how would I set up a joy con repair with Nintendo. Thanks - Snowy
You can soft-fix the problem by moving the Switch dock around when you're calibrating the left control stick - leave the Switch dock where it appears to have the strongest connection and you'll have an improved experience...but the problem never completely goes away (I have 1 or 2 drop outs per session - not too bad, but not perfect either!)
A friend of mine also had a faulty left Joy-Con, swapped it for a replacement at the shop he got it from, got home - same problem...so it looks like it might be best to send it off to Nintendo for a repair (they fit a little foam square which resolves the issue apparently) ..their email support (at least in the UK where I'm from) is currently experiencing high volumes of repair requests - so it's probably best to call them to arrange for a repair if you want it done ASAP
@NaviAndMii
Do they pay the shipping right away in the UK?
Here in Germany you have to pay for the insured shipment and then you have to send them the bill so they can give you a refund... It's stupid. I could have used the normal shipment and they would pay it at arrival, but a few packages got "lost" already and I don't feel like I want to lose a left blue Joy-Con and 50€.
@Blur_Escalation Yikes! :/ ..I'm not sure exactly how it'll work in the UK - I emailed them a week ago (my Joy-Con isn't too bad - just want it repaired by the end of April in time for MK8) but still haven't had a reply other than the automated 'we have received your email and will get back to you shortly' response ..if they don't get back to me before Monday, I'll give them a call and see what the situation is ..I assumed it'd be free of charge because it'd be covered by the manufacturers warranty? ..I'll let you know how I get on
I figure I can ask this here, as it's sort of along the same lines.
Is there any way to identify whether a left joy con has had the minor manufacturing fixed without taking it apart? some sort of number on the side of the left joy con, say 101 instead of 100?
I've arranged for Nintendo UK to repair my faulty left Joy-Con - thought I'd keep you all up to date with the process to give you an idea of what to expect
So, first off, I called Nintendo's support line - there was an automated message suggesting that, to arrange for repairs, I should fill out a repair request form on their website: http://nintendoservicecentre.co.uk
After completing the online form, Nintendo emailed a Freepost label to me for delivery of the faulty Joy-Con - along with some packing instructions. I securely packed the Joy-Con, with proof of purchase (photocopied receipt) and my return address as requested - then attached the Freepost label to the front of the package and took it to the Post Office for free delivery (Nintendo also asked that I get Proof of Postage from the Post Office in case there's an issue with the delivery)
Unfortunately, I missed the last post (Friday) by 15 minutes - so the package will be collected for delivery on Saturday morning instead. Nintendo claim that they should have my Joy-Con fixed and returned within 3-7 days...I'll keep you up to date with the process as and when I have additional details to share!
Wish me luck!!
EDIT: Just discovered that I can track my package online - it appears that it actually got collected from the Post Office on Monday (not Saturday) - it's now Wednesday and still hasn't arrived at the repair centre :/ ..I'll keep you posted!
Friday 7th - Arranged, freepost label received by email, receipt photocopied, packed, sent Monday 10th - Collected from Post Office Thursday 13th - Package received by Nintendo --nothing on Friday, Saturday, Sunday or Monday as it was the Easter Holiday-- Tuesday 18th - Nintendo confirmed that they had received my Joy-Con and booked it for repair Thursday 20th - Repaired
...it's taking longer than expected - but it's mostly my own stupid fault for a) missing the last post on the Friday and b) sending it just before an extended Bank Holiday weekend! **DOH!**
So, in reality, it's more like this:
Monday-Thurdsay - in the post Tuesday (next working day after package delivered) - receipt of the item acknowledged, repair arranged Thursday - repaired
...it was repaired on the 7th working day after I sent it (4th working day after they received it, 3rd working day after they confirmed they had received it)
Hopefully I'll hear something about it being returned to me either today or tomorrow (the latest email said that they're currently fixing it & aim to get it back to me within 3-5 working days - I've since had an SMS saying that the repair is complete, but no further details regarding delivery)
I'll keep you up to date! **fingers crossed I get it back in time for Mario Kart!**
UPDATE: Nintendo emailed me on Friday (21st) to confirm that my newly repaired Joy-Con has been mailed back to me - once again the package can be tracked and traced online - it should be delivered on Monday (24th) ..it seems that the estimated repair time of 3-7 working days is pretty accurate - but you have to account for a few additional days delivery (to and from) ..pretty decent service all things considered - roll on Monday!
UPDATE 2: Package arrived as expected on Monday (24th) (free courier service again - they gave me a 1hour delivery slot with lots of alternatives for if I wasn't going to be home) ..and my Joy-Con appears to have been fixed! Praise Hylia!! ..good service overall - would've been much quicker if it wasn't for Public Holidays etc. - hope this info has been helpful
Is there a way to tell by a serial number if your left joy con was made after they came up with a fix? I got my switch in late March after they came up with the fix for it. But it wasn't until yesterday playing MK8 that I felt I lost connection a few times. I was unable to steer with the left stick. I've played 60 some hours of Zelda and never noticed anything up until now. I just got a pro controller too so if I need to send the joy con in I'm good. But just seems odd to just notice the issues over a month later.
@Dan0753 Some people have been having issues with steering in MK8; it may be a bug in the game rather than a problem with your controller. Hasn't happened to me though.
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Topic: Nintendo Switch Left Joy con Disconnections
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