Forums

Topic: Nintendo Switch critical failures

Posts 1 to 20 of 20

Gesus

Hello all,

I wanted to make sure the critical failure of my newly acquired Switch is known about. Firstly, I'd like to say that when it's working, I absolutely love the system. I love Zelda: Breath of the Wild. I love the pro controller, and the versatility of the console. However, that is only well and good when the system works.

The Switch console I have will not turn on fully, and no dock or charging cord will charge it either. The system worked well the first night, so docked it and went to bed. I tried using it the next day, and it wouldn't turn on or respond to anything at all. I read about the hard reset function (hold power button for 12+ seconds, release, then press power button again), so I gave that a shot. After holding the power button down for the specified amount of time, then pressing it again, the Nintendo brand logo pops up on the screen for a half second, then disappears. The Switch doesn't stay on, nor does the logo show up again if I press the power button another time. The only way to get the console to respond is to redo the hard reset. Then, it responds once for half a second with the Nintendo logo, and shuts off for good again.

Luckily, my roommate purchased a Switch as well, so I figured I'd do some diagnosing.

  • When I place my switch into my dock, the LED light flickers green for a split second and doesn't turn on again, and the system stays turned off. I decided to take his Switch console from his dock, and place it into my Switch's dock to see if my dock was causing the issue. It charged his Switch just fine. The LED light on my dock came on green, and stayed lit which is unlike how it behaves with my Switch docked in it. That's an issue. I then decided to place my Switch into his Switch's dock just to see what happened. The LED on his dock flickered green once and stayed off. This test proves my dock and the power source are not the issue, and isolates the console itself as the culprit. My Switch console has some sort of internal critical failure preventing it from charging or turning on.

Does anyone have any input on this, or similar stories? I've already contacted Nintendo, and they've opened a repair ticket for me. I'll be sending my Switch back to them for repair or replacement unless someone can come up with something I'm missing or doing wrong here. Thoughts?

Gesus

KirbyTheVampire

Mine has worked perfectly ever since I bought it on launch day, but I've heard some isolated instances of people having Switches that have had various issues such as a BSOD or an orange screen or flickering. Some units are clearly faulty. Luckily it doesn't seem very widespread, but it is happening to some people.

KirbyTheVampire

Jeronan

I finally got my Switch today................ and I could exactly enjoyed it for a couple hours when it totally died!

It all started when I played Zelda and after half an hour or so I got a 6162-0002 error and had to do a hard reset of the console.
It came back, tried Zelda again for about 10-15 minutes ....... 6162-0002 error again. That was the last breath of my Switch.

Now it's just stuck on the Switch Logo every time I try to Power it on. /shrug

Absolutely great! Waiting for 5 days through delivery screw up's, just to get a faulty console delivered!

Seems I am not the only one With faulty consoles. Really dissapointed in Nintendo regarding Quality Assurance.
Just proves the more they just rushed this thing to market as fast as they could under investor pressure!

Seeing how many People are suffering hardware issues at the moment, I am afraid to ask for a replacement.
Especially since I cannot unauthorize this Switch console, so have to go through Nintendo support to somehow get my faulty Switch console removed from my account, otherwise you cannot even register a New console. Just to have to do it all over again when the New one breaks Down.

Edited on by Jeronan

Jeronan

Jeronan

Called the store and going to return it later today, including Zelda (as the cartridge seem to have a lose component inside as well, not trusting that).

But what is more disturbing is that they have already received a lot of complaints and returned units with problems the last two days! This is just one store.

I am really at a dilemma now, as I can pickup another unit at a different retailer, but seeing the amount of returned faulty units at his particular store chain here in Norway already, I have a feeling that we might be part of a faulty batch of consoles, increasing the chance considerably in getting another defective unit.

Seriously disappointed in Nintendo for this shoddy Quality control. They just rushed out as many units as possible, without proper QA it seems!

Edited on by Jeronan

Jeronan

rallydefault

@Jeronan
Huh - well, I'll just say my Switch has been running perfectly. No issues. I hope my anecdote counts for something lol

Good luck on your next console.

rallydefault

Jeronan

Pahvi wrote:

@Jeronan My Zelda cartridge "rattles" when I shake it, too, but I don't think it's so much something "inside" but the part with the connectors that is loose. I wonder if that's intentional or not...

Yes I don't know, couldn't tell, but I have three other cartridges that don't rattle, so I don't take my chances since their are also a lot of reports from people with apparently corrupt cartridges of Zelda.

Also, both my son and me have a new 3DS (XL) with tons of games and none of these cartridges rattle.

Jeronan

Gesus

Update:

I kept hard resetting my Switch in hopes it would come back alive, and yesterday morning it did. I played it for 12 hours straight, and then changed the settings to "Never Sleep" in any situation. It seemed as though both times it faulted out was after it had gone to sleep, as if it couldn't wake up again. I left it alive all last night at the main home screen, and I woke this morning to a fully functioning console. I guess it is the sleep mode that's screwing with it.

Now I'm really debating even sending it back to Nintendo, at least until I finish BOTW. At that point i'll send it back, and even if I lose my save file, I'll have already beaten it. I'm much too far into it to possibly throw it all away during a repair/replacement.

Anyway, just wanted to give everyone an update.

Gesus

Gesus

Also, My BOTW game rattles too, but I was under the assumption that they're supposed to.

Gesus

Jeronan

Gesus wrote:

Update:

I kept hard resetting my Switch in hopes it would come back alive, and yesterday morning it did. I played it for 12 hours straight, and then changed the settings to "Never Sleep" in any situation. It seemed as though both times it faulted out was after it had gone to sleep, as if it couldn't wake up again. I left it alive all last night at the main home screen, and I woke this morning to a fully functioning console. I guess it is the sleep mode that's screwing with it.

Now I'm really debating even sending it back to Nintendo, at least until I finish BOTW. At that point i'll send it back, and even if I lose my save file, I'll have already beaten it. I'm much too far into it to possibly throw it all away during a repair/replacement.

Anyway, just wanted to give everyone an update.

If you don't mind losing your progress, you could try do a factory reset.

I managed to find a replacement console at another retailer yesterday, tested it out as much as possible in the store before taking the chance bringing it back home.
So far so good!

The difference was immediately noticeable. WiFi immediately connects and connection test went quick and successful with 50-70 mbit down and 20-30 mbit up speeds.
My faulty one already failed on that test when I had it, failed the connection test half the time and if it succeeded I couldn't get more than 1-3 mbit down speeds and disconnected constantly from WiFi as well.

I haven't played for long yesterday. About half an hour Zelda on TV and again about half an hour in handheld mode. So far so good. /fingers crossed.

What I did notice though, is when docked and in sleep mode, the Switch is a total pain to get out of Sleep mode. Had to hold the home button for a very long time or keep repeating pressing it until it came back to life.
So yes, there seems to be a bug with the Sleep mode it seems.

PS. And I bought Zelda digital this time, since retail version is sold out everywhere.

Edited on by Jeronan

Jeronan

Rykoshe

@Gesus how did you manage to get it working?i have that same problem for 1day now...

Rykoshe

LuckyLand

@Gesus the Switch can heat a lot rather quicly expecially if it is in the dock, if you play it 12 hour straight I think it is very likely that it will get broken I mean you could damage badly your console this way... If you play it like this and it does not work properly it is just something rather normal imho. I heard of 3DS consoles which got broken after more than 12 straight hours of play and 3DS does not heat at all, you can guess that playing like this cannot do any good to your console.

I used to be a ripple user like you, then I took The Arrow in the knee

Rykoshe

@LuckyLand my n3ds got 18h played with 3d and sound and wifi (mh cross)...with cartrige,didn't broke at all...it's a verry well built system

Rykoshe

Linkis

I had a similar problem. Called Nintendo and got that 12-second reboot but it did work for me and (fingers crossed) has worked fine since.
Hope you get your system and game back soon.
I know the feeling of loving this game and not being able to play all day, every day.
And I'm 72 years old

Linkis

KirbyTheVampire

@Linkis Cool to see someone from your generation playing games. Not many do, unfortunately, due to not growing up with them and whatnot.

KirbyTheVampire

Joosh

I've had the exact same problem looks like I'm going to have to send it in as well...I got my switch in about mid April bought it online brand new. I got it and it worked perfectly for about a week or so then I left it on the dock for a night then worked the next day. I came back the next night to find it didn't work (I was about to beat Breath of the Wild too..) ive been trouble-shooting trying to find the exact problem looks like I found it. If you've found any solutions I'd love a reply if not that's okay too but right now looks like sending it in is my only option.

Joosh

Linkis

To those with possible repair issues, in the past, Nintendo sometimes had repair people locally.
So far, I've been able to stop playing and get to bed before THE SUN SHINES latest so far is 4am

Linkis

Linkis

@SLIGEACH_EIRE Yes, I'm 72, a Vietnam Vet. and so on I've loved video games for about 30yrs. now. I prefer the RP/Adventure type of games. Similar to Zelda. Don't tell the staff but I also have an XBOX360 and the only reason I stopped playing that was because BOTW on the new Switch came out.

Linkis

SLIGEACH_EIRE

@Linkis That's great to hear. I've never heard of a gamer that old, nothing wrong with it. There should be more older gamers but I find people even in their 40's and above look at it as some weird hobby that's meant for kids that you should grow out of. Even some people in their 30's hold the same view. They're ignorant and don't understand it.

Edited on by SLIGEACH_EIRE

SLIGEACH_EIRE

Nintendo Network ID: SLIGEACH_EIRE

Linkis

@SLIGEACH_EIRE Well if you think I'm Mr. Fantastic , if my brother who happens to be 81 had not lost a piece of one thumb and did not have arthritis, he would be challenging me.
Boy, I hate him he's the one who got my started on the 8 bit Zelda.

Linkis

Top

  • Pages:
  • 1

Sorry, this topic has been locked.