Hello, I hope somebody can help me. I bought a Nintendo online family membership, but I am having issues.
I am the admin account on the nintendo switch and tried to add my daughters account to the membership but it says that she is already a member of another family.
When i go to her account online it looks like she (her email address) is both the admin and child of her own account and there is nobody else to make admin and I cannot unmake her admin or move the child account to my family.
I hope I have explained it properly. I would like to put her account into my family membership but not lose her saved data for her games.
Could I create another account and transfer all of her saved games to that account and then add her to my family?
Q: Could I create another account and transfer all of her saved games to that account and then add her to my family?
A: You cannot transfer game save data to another account. Nintendo doesn't allow it; It's an anti-cheating and anti-piracy measure.
Maybe your daughter needs to log into her nintendo account on nintendo's website, and delete whatever family members she has linked? Then you can add her email address as a family member in your nintendo account again. After that, she will get a notification asking if she accepts the invite to join your family Nintendo Switch Online subscription. Or your daughyer just needs to add your account's email address to her family members again.
Forgive me if some of my terms are off, but generally speaking, I think that's how it should work? It's been a while since I added a family member.
@Bamboozled Having browsed the Nintendo Switch Online support pages, I think you need to either just let the child's individual membership run until it expires (make sure auto-renewal is switched off) before adding it to the family group, or try contacting Nintendo for help.
Any reason you don't want to let the child's individual membership run its course?
You guys had me at blood and semen.
What better way to celebrate than firing something out of the pipe?
Hi, and thank you both very much for your replies.
She does not have any membership, this is the first time I have purchased online membership, so unfortunately I can't let it run it's course as there is nothing running.
She has her account tied to nothing else except her own account. If that makes sense. There are no other 'family members' in her account and here email address e.g. [email protected] is both admin and child account - or at least it seems to be the problem.
I have tried contacting nintendo a week ago by email, and they said that due to a high amount of support requests they will get back to me soon, but there has been nothing. I have searched all over the web, looking for forums or similar issues and I think this is the only place possible. It is definitely the only place that I have received an answer, so thank you very much for that.
I don't know what else I can do.
I will try and give more details soon and see if that can help me explain it a bit better.
She has her account tied to nothing else except her own account. If that makes sense.
@Bamboozled I think you mean her Switch User is linked to her Nintendo account. The profile you make on the switch is called a Switch User. And you link a Switch User to a Nintendo Account. You'll need to have these terms straight when describing your situation, if you talk to Nintendo. You're doing a good job, otherwise.
Have you, yourself, logged into your daughters Nintendo account on Nintendo's website? If you log into her nintendo account, check her Family Group section. Make sure she is not linked to someone else. If she is, hit the Leave Family Group button.
Or, I also suspect, you may have mistyped her email when you added her as a family member.
If you've double checked these things already, disregard.😉
When I send the invitation to her email address and then I go to her email address to accept, I am met with
"You are already a member of a family group, so you cannot join another family group."
So I go to her User information -> Family Group
From within her account.
There are two members, but both of them are her. I guess that this is where the issue is.
If I try to "leave this family group" I get the message
"You are the family group admin, so you cannot leave the family group.
You will need to make someone else the family group admin first."
But I can't seem to login as admin, only as child.
This is her "Family Group"
@Bamboozled What happens when you click on 'Add a member'? You could try setting up a burner account, adding it as a member to the family group and then making it the admin.
Seems highly bizarre.
You guys had me at blood and semen.
What better way to celebrate than firing something out of the pipe?
Thank you everyone for the help, and for being the only forum that I could get any answers at all from, including nintendo support.
In the end, using some helpful information I got on here, I had a look over everything.
I created a new account, joined my daughters 'family group'
I then changed admin to new account.
Removed my daughters original admin.
Then for the new account which is admin, I transferred the supervised account to my family group.
I was then able to see her in my group and allow her to access online family membership.
I wish it was as straightforward for me as those steps. Unfortunately there were a load of unnecessary steps that I also took while trying to figure it out, and a LOT of logging out of accounts and logging in to others, and then confirming with confirmation code and logging out again etc..
It's something I hope I never have to do again, but I am glad it now seems to be sorted.
Again, thank you very much for your replies and help. It is very much appreciated.
EDIT - Thanks gcunit, I have just seen your posts, that is pretty much what i did in the end (although had I seen your posts I may have done it faster) and it worked perfectly.
@Bamboozled Well done for getting it sorted - I can very much imagine, based on my own experiences, the rigmarole you've been through. Sorry I didn't get in there earlier with my posts and save you a bit of time and frustration. Bet you feel like you know how the whole system works now though 😁
You guys had me at blood and semen.
What better way to celebrate than firing something out of the pipe?
@gcunit Haha.. I wish
I still haven't a clue, I was logging in and out of so much I got lost for a bit and had to go back and check which accounts I was logged into and which accounts I had transferred and left family. She's in bed now, so I am looking forward to her realising (and seeing how long it takes her) that she can play online.
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Topic: I bought online family membership but cannot add child
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